Well I don’t hate them much but today specially feeling like throwing my phone out of this window along with my credit card.
Calling their customer service for the 3rd time…
The only message i could hear is “Sorry all our phone banking officers are busy, your call is important to us, please continue to hold the line”
Now also she said this message for the 12th time..
and now..”We apologize for keeping you on hold….please call back later…thank you” well that was the 3rd time in a row…
I lost my net banking password and asked them to renew it and damn they sent me new password by post after waiting for 10 days and what now ? I am still not able to login…
Sucks…customer service is bad according to me…account holders have to wait for such a long time…I tried thrice but still couldn’t talk to any person…..all I could hear was voice message….
So if you are thinking of going for HSBC credit card then don’t expect much from their customer service…they won’t pick the phone even if it is 11.30 in the night…
Deep
03-Jun-2005 at 5:16 pm
I totally aggree. HSBC seem to be the most incompetent bank I have ever come accross. I wish I’d never opened my account.
Try Smile.co.uk totaly the opposite to HSBC. Theyr’e friendly, polite and they actually do what you ask them to concerning direct debits and standing orders. Theyre call centre staff are actually in Europe too, so you can understand what they’re saying!!!
12-Aug-2005 at 12:30 pm
I hate HSBC!! I ordered a new credit card on the 5th July, it’s now 12th August and still don’t have it. The 3 cards they’ve sent me have gone to the place they shouldn’t have, not been picked up and destroyed. The courier company has different information to the bank. The staff at the branch are lovely but the call centre staff are somewhere in india and couldn’t give a shit. The branch manager says there’s something wrong with the new IT system as it’s not the first time it’s happened.
I’ve heard of friends (also this happened to me) having their cards stopped and basically they say it’s fraud when no money has disappeared from their account. Basically, because I used to work for their IT I know how it works, they have a thing that if you do too many transactions in a set period a flag goes off and they think you’re either money laundering or fraud has gone on when really all you’re doing is your christmas shopping! They stop your card then expect you to be at home waiting for a new one! It’s ridiculous.
I’d like to start a Hate Campaign against HSBC and their incompetance. Who’s with me? We can send emails forwarding to all our friends and they can forward to all their friends and collect stories of HSBC’s incompetance and then maybe they’ll sit up and notice. What do you say?
12-Aug-2005 at 12:40 pm
I would have 100% with you IF they would have been failed to provide good service all the time but after this incident…I have never faced any problems..infact they have been helpful and understanding when I was not able to pay the bill on due date (because of some technical problem with my bank funds didnt get transfer automatically)
Deep
30-Aug-2005 at 9:22 am
Yup!
HSBC SUCKS!
I financed some furniture through a major outlet store (MOR) and paid off the account about four months ago. Now I get a letter from HSBC telling me that I must call them and ask them not to sell my personal information from my zero balance account to telemarketers…otherwise…anything goes.
I call and they procede to mine personal data from me until they get to my SSN and I won’t budge. They then tell me that they will not cancel my zero balance account, and that they will sell my information unless I give them my SSN. I went through this three times on two different numbers and finally called the furniture store and griped at them. Apparently, they were shocked that their business partner was doing crap like this. I guess they didn’t know who they went to bed with …eh?
Anyway, they say they are going to escalate this to their corporate level and investigate exactly what is going on.
The really stupid thing is…you can call the HSBC C/S phone number and provide an account number and a zip code and make all sorts of happy information requests and account changes automatically. I pointed this out to the floor suprvisor who denied knowledge of this and suggested I write a letter to cancel my zero balance account.
I hung up the phone and scremed at the wall. :o)
Well, anyway…HSBC SUCKS!
13-Sep-2005 at 4:33 pm
I would advise anyone who reads this to consider changing bank accounts. These people are the least competent people I have ever had dealings with and they hold my cash account!
They cut me off incorrectly when I was on Fiji so I had to eat coconuts for three days.
They lost the contracts for my professional studies loan until I begged them to look around carefully for it.
They have not yet payed my defrauded cash back which is only down to their cards being easy to clone.
Luckily I managed to get an internal number from one of the poor kids in India so was able to rant for a clear 10 minutes at some chick in Manchester till she started wimpering. Absolutely refuse to get angry at the staff in India because its surely not their fault that they are undertrained etc but the gypsie slagwagon in Manc got it.
If I have to listen to their shagging awful hold music one more time…
mj
29-Sep-2005 at 6:14 pm
£80 charge for going overdrawn… That’s outrageous, clearly I haven’t got the £80 or I wouldn’t have gone over my limit would I!!!
They clearly need my money - they only made £9 billion profit last year…
30-Sep-2005 at 5:44 pm
HSBC are worse then NTL and BT combined!!!!!
I have never had a good experience whilst dealing with HSBC, they are totally incompitent. The people in the call centres are less then helpful, especially when it comes to spelling names and inputting numbers correctly. For example I have just got of the phone to india after hearing the news that my account does not exist. Great news i thought now those swine can stop hassleing me for payment!!
This is the latest in a long line of problems they have caused me. They sent creditcards to my old address twice ‘by accident’. When they replaced my switch card they issued the wrong pin number (it was for the previous card) they did this 3 times!!!.
oh and they threatened to sue me last time I went into my branch, then said I should get some ‘cash in hand work’ so i could pay them!! oh yeah thanks, promote benefit fraud and illegal earnings. yeah sure ill do all that just for you HSBC!!!
anyway in light of the news from india that my account doesnt exist, I am off to see those swine or better still I will compose a letter explaining there faults.
why does it have to be such hard work!!
05-Nov-2005 at 1:03 am
I HATE HSBC TOOO!!!! ARGHHHHHHH!!!!! *breathes*
I’m just SOOOOO glad that I’m not the only one!
Today I found out that…..
1. They had stopped my overdraft balance without any notification.
2. they had stopped my direct debit that I was using to pay my credit card with them….left me in the poo…now heavily in debt to them…clever tatic methinks HSBC! One way to get me giving them more of my hard earned cash!
3. After several phone calls and the promise that my overdraft would be reinstated immediately…I found out it hadn’t! AND the department that deals with it is now closed and won’t reopne until after the weekend!!
I’m late paying my rent thanks to HSBC and jall jokes aside, they have left me in some serious poo here.
Deep - a word of warning. I’ve been with HSBC for around 6 happy years…until now. I used to think they were great and would recommended them to so many people. After today….I’m looking at other banks.
GRRRRRRRRRRRRRr @ HSBC
11-Nov-2005 at 6:18 pm
Yup - Totally agrre. Fcuking Useless, incompetent, uncaring, inept, moneygrabbing thieves.
Cant be asred to type what happened as it just goes on and on and on and on……..
16-Nov-2005 at 5:59 am
I worked for these bastards and all is true. They bully their workers and have no answers for customer inquires i told them where to stick their job.
Love Peter
03-Dec-2005 at 4:38 am
Oh my, I really wasn’t aware of how naff HSBC was…
I’m currently in Austria studying, and the friendly people at HSBC think that now’s just about the right time not to give me a temporary overdraft extension! How thoughtful.
Another point which has been painfully pointed out to me is how much money HSBC makes/takes from their own customers when abroad: How come it costs 1.75gbp to take my own money out of the bank, when Swedish people (who are, just like us, outside of the Eurozone) can do the same with no fee at all? I’ve been here 3 months now and have paid around 1gbp/day that I’ve been here; yes, that’s nearly €150.
I phoned them up to arrange the extension, which might I say I have managed to get before, and promptly got rid of it within 4 weeks.. They said, we can’t do anything to your account until Jan 06. I asked why, they said they can’t do anything to my account until Jan 06. I said ok, but why? They said…
Oh why and when did HSBC become this piece of useless crap?!
23-Dec-2005 at 1:21 pm
I opened a personal internet baking and in order to transfer money to them from another bank I had to create a security code. The code cannot be created online if you don’t have HSBC ATM, Debit or credit card so the email support told me to call their customer service. Their cs is totally unreachable. I waited for 15 minutes every time I called, even called at 2:30AM and after waiting for 20 minutes they still “experienced heavy calling volume” at bloody 2:30am. Screw you HSBC I’m staying with ING Direct.
25-Jan-2006 at 4:17 am
I Too think HSBC is CRAP. I dont want to write out my whole story, but it seems they screw all customers alike. I like the idea of forming a website to slam hsbc and let the general public know how jacked they are. DOWN WITH HSBC!!!!!!!!
26-Jan-2006 at 2:54 am
I have e vhicle with HSBC that is sceduled to be paid off in Feb. 2006. Those MF’s had my vehicle reposed without any motification by saying that I owed them back payments. I have hired a lawyer and plan to sue!!!!
27-Jan-2006 at 9:22 am
I hate HSBC Direct. I opened a Online Savings Acct. and they took 2 months to set up my account and mailed me 10 different kinds of passwords at different times. I don know what fu*** security they are aiming for. HSBC tries very hard to make your life complicated and miserable. Why dont they keep it simple like ING Direct.
At the end when I was totally pissed with setting up my acct I callled in to close the account and refund the money the fu** manager said that I cannot do any thing untill 6 mo.
HSBC Stinks BIGGGG time.
27-Jan-2006 at 9:30 am
HSBC Custome Service is PIG SHIT
HSBC Credit Card Stinks worst than Skunk
HSBC Direct is FUCKED UP……don’t fall for 4.25 APY
HSBC Go Die some where
FUCK you HSBC (MF) !!!
HSBC ” WORLD’S FUCKED UP LOCAL BANK” or “FUCKED LOCALLY WORLDWIDE”
:0)
31-Jan-2006 at 9:52 am
HSBC stands for
Has been Sucking Before Christ
01-Feb-2006 at 12:38 am
HSBC are evil.
18months ago I asked for help after struggling with a personal loan and credit card debts (the credit card was their fault in the first place). The only suggestion was a managed loan which combines all debts you have with them. NEVER EVER EVER go for this option. The apr is shit, it takes ages to pay off and you can’t get out of it unless they decide you can so you can’t get credit anywhere.
They called me from their call centre in the Phillipines to tell me they were going to charge me an overdraft fee for me going overdrawn. The only reason I got overdrawn was their fault as well!!
If only I could get the funds, I would pay the loan off an immediately close my account with a smile and a kiss my arse!!
07-Feb-2006 at 9:52 pm
Everyone on here is right, I work for the twats and i can tell you that the reason there is so many mistakes is that everyone is chasing unrealistic targets.The work output they require is just ridiculous. Say you have a batch of work and you come up against a problem that might take you a little longer than normal you’ll fall behind on your hourly rate which is tied into your bonus and ultimately if it continually falls below, your job is at risk. So staff are just not dealing wth queries properly as a result. It all boils down to profit margin they are the greediest bank in the world. And i would advise anyone to give them a wide birth.
08-Feb-2006 at 5:23 am
I totally agree! If you are thinking of doing ANY business with HSBC think it through vry carefully! I wish I would have seen this sight before going into debt with them for the rest of my life!! I own a van I am financing through them and I fell behind in my payments a little bit but, I set up payment arangements and they agreed to them and said that would be no problem at all…Well 4 days later they repoed the van and to top it off continued to take the money out of my bank for the payment arangements. Then sent me a letter telling me I needed to pay the entire amount of the loan or I wouldn’ get it back! Then said oh never mind you can get it back (after adding reposesion fees and ruining my credit) for just $800 (the loan is for $10,000 There is much much more but as soon as this van is paid for I will tell them to screw themselves and never bank there again!
16-Feb-2006 at 4:34 am
I also have had the misfortune of dealing with these incompetant twats. Basically they have just shut off all my accounts as an old joint account I have went into overdraft, instead of telling me and letting me sort it out, they sent a couple of non-existant letters, then with no notice cut me off, no emails or phone calls not even a note on my internet banking, they are scummy cunts if ever I met one, and I’ve had a phone with Three! To make things worse it took about 12 people on their phoneline and arond 4 hours to even find the problem, they are so stupid they did not even know which account it was! I mean how stupid do you have to be, I cannot believe I trusted them with my cash.
I was only £60 out however they refused to reinstate any account so I could solve the problem, insisting that I pay off the £60 first, easier said than done when they have all your cash! They refused to see any of their wide and varied flaws.
Still atleast I can now change banks and fuck them off all the cash they would have made out of me getting a mortgage, ISA etc with them. Only problem is through their stupidity they have managed to get me a bad credit rating so bad I’ll have to plead with someone else to give me an account.
I can safely say I hate them more than anything in the world, except Three, but that’s another story…
03-Mar-2006 at 1:23 am
I HATE HSBC!
All their cashiers go home at 3PM, so you have to use the bloody machines. Yesterday I paid in enough to cover a direct debit coming out today, and they refused it for insufficient funds when THEY HAD MY MONEY!
TWATS
10-Mar-2006 at 4:52 am
Okay, if you go overdrawn it’s clearly your fault isn’t it? so it’s money thats not yours yeah? so surely there gonna charge you? It’s not brain science is it?
The last time I looked HSBC weren’t a charity? I’m sure you didn’t go into things with the naievity that banks are a none profit organisation? hmmmm? poor customer service - yeah thats a pain, however I can’t be arsed with wining people who cry out cuz there in too much debt and it’s all the banks fault!! you can lead a horse to water n that! The institute of financial services run courses for 14 year olds teaching them about money - you lot who blame banks might want to go on it!
11-Mar-2006 at 7:48 am
i just want ot make cancel my HSBC credit card. because my coleauge got the 50000 limit & life time validity card. but i got only starter card. so iam requesting u people to cancel my card.
12-Mar-2006 at 8:17 pm
Today HSBC just totally ruined my day!! I went to draw money out of the cash machine to meet my mates for lunch but there was a fault with HSBC’s connection so I couldn’t withdraw any funds! Then I call the bank hold for 15 minutes and then the guy say’s you have to call back because his computer is down, he is apprantley unable to transfer me to a colleague who’s system is working! Tell me - how does the worlds richest bank have such a crap phone system? Then I call back again and hold for a further 20 minutes.
Anyway the system now shows that the money I wanted to draw out has actually come out, when it hasn’t and they have to launch an investigation. The end result is that I have no cash on me and cant meet my mates today liked planned! Thanks HSBC for ruining my day!
13-Mar-2006 at 3:03 pm
You are not the only one!! The exact same thing happened to me!! and the gits had the gall to go silent on me and then admit to not being able to give me any answers!! As a result I was unable to draw any money and even the chip and pin service was down..
it is horrific that such a sophisticated bank like HSBC that spends millions on advertising campaigns can’t have a system that works for their customers..
Oh I was also told to call back today when they might and only might have found out what was wrong!
Anyone else feel like moving banks? or are they all the same? Cruel world..
14-Mar-2006 at 5:00 pm
Yo Sharon!
I totally agree that how you were treated is simply appalling. Just remember you are the customer and they depend on your custom! The cheek of some people! Btw thanks for doing the veggie nibbles the other nite and im still trying to get mum to let me have one of your rabbits!!!! lol
15-Apr-2006 at 11:56 pm
I opened an HSBC online savings account because the interest rate is good.
But for an ONLINE ONLY account, they are doing incredibly stupid and antiquated things like sending 3 separate postal mails, each sent 4 days apart, with bits of log in information.
I understand the need for security, but come on now, no one else in the world works that way. So it has been one week, and it will be one more week before I can even access my account.
They’ve taken my money from my local bank, but when it will be credited to them and how much “float” they will earn using my case is a mystery.
This sort of internet ineptitude makes me wonder why they even tried to start an “internet only” account.
(A side note: one of their branch offices in Istanbul was bombed a few years back: at the time it was thought to be politically motivated. Now I am convinced that it was just a pissed-pff customer.)
16-Apr-2006 at 6:24 am
O THANK I DONT BELIVE THAT I GOT A CHANCE TO SAY HAI, AND THANK TO ONE AND ONLY ONE PERSON FROM HSBC AND HIS NAME IS RAJ I MEAN HE IS A PUNJABI, I REALY HOPE HE IS FINE AFTER HIS OPP, I REALY WANT TO SAY THAT I THINK OF HIM ALL THE TIME AND WISH TO SEE HIM I REALY MISS HIM TOO MUCH , I HAVE NEVER FORGOT U , NOT A MOMENT EVEN AND I ALWAYS PRAY FOR U , HOPE U GET WELL SOON ,IF CAN PLS ANYONE GIVE HIM MY E- MAIL ADD OR LET HIM KNOW ABOUT THIS , COZ WHAT I KNOW THAT HE IS WORKING NIGHT SHIFT IN CYBERJAYA HSBC, IT WILL BE VERRY KIND , AND THANKS AGAIN , I WILL WAIT PLS I HOPE IT WILL BE AS SOON AS POSSIBLE ,THANK U AGAIN,BYE
19-Apr-2006 at 11:08 pm
What people do forget when slating big banks like HSBC is that behind all the technology and behind the huge profit, there are people like you and me. Now you and I both know that ultimately, we are only Human, and sometimes, we get things wrong. Mistakes can be made and ultimately fixed.
HSBC, like most financial institutions, has a complaints procedure which is regulated by the FSA. If you feel that something has gone wrong, the service you have received fallen short of that which you are entitled to expect or generally have a gripe you wish to raise then take it to the banks attention.
If you don’t raise your concerns - Nothing will change, the person who made a mistake will not know they have done so and continue doing it, your feedback isn’t noted and the bank runs along thinking everything is fine.
With reference to bank charges and the likes, clearly the OFT Jury is still out on the legality of them however, they can’t be more transparently laid out in the Terms and Conditions if they tried. Should you incurr a charge on your account once in a blue moon, it gets taken into consideration. Ultimately, when you are incurring charges its not going to be your best financial position at the time, but you know what. That’s life.
On a side note to the charges, I should point out that out of all the major UK banks - HSBC has the cheapest and fairest charging structure that I have encountered.
People need to take more ownership and care of their finances and stop just moaning and blaming banks for their debt. The financial industry does not hold a gun to your head and force you to buy a new car. Like most things in life - you make a choice.
Finally, the UK is one of the last countries in which you are given FREE banking. The majority of other countries charge a monthly tarriff simply for having a standard current account. I remember in Austraila many years ago I used to get charged per statemented transaction that debited my account alongside my monthly operating fee.
Customer Service is a wonderful thing when you get it. Like I said earlier though, if HSBC or anyone else lets you down the best thing you can do is sleep on it, put pen to paper the next morning and get your thoughts and concerns in writing to a head office customer relations department.
You never know, they might throw some money your way as a “Gesture of Goodwill”
Have fun.
22-Apr-2006 at 8:00 am
This fucking bank is holding my money and I haven’t been able to access it for a week now. Some moron put a restraint on my account. When I call my branch they teel me to call the bank customer service and the bank customer service tells me to call my branch. I’ve spent about five hours on the phone this week with them and I still can’t use my account. The matter is still not resolved and it’s now the weekend. When I can withdraw my money I’m goin to another bank. Bunch of retards here!!!!! I’m so pissed. I can’t use my ddebit, I can’t write checks, can’t pay my bills that are automatically deducted from my checking!!!
04-May-2006 at 4:04 pm
I am a HSBC customer and have been for the last 8 years. I took out a Managed Loan 2 1/2 years ago as I had some money problems (like most people do). When going to the bank, in good faith, and meeting the manager I asked her for a straight-forward loan. She suggested the Managed Loan but reluctant to explain what it was. I, suffering from dyslexia and finding reading, writing, spelling an every day task in my life, took the Managed Loan. It wasnt to my knowledge til 2 years later when I noticed the loan wasn’t reducing a whole lot, I looked into the matter. The loan they had misled me to take I could clearly see this would take more time to pay off than what I intended. Now I am stuck with a loan that I can’t pay off for quite some time. HSBC had taken advantage of my disability and has stuck me in debt indefinitely. So I’d like to take this moment to thank HSBC for being so dishonest, nasty, misleading and downright cruel to a good customer.
If anyone has tips on how to get out of Managed Loans, I’d be more than grateful to hear from you. Please contact me: tris@fsmail.net
Thank you and good luck to everyone!
02-Jun-2006 at 12:06 am
Well.. after starting to write my experiences today, I gave up in sheer frustration after typing for two hours and coming nowhere close to conveying my sheer annoyance.
All im going to say is that ASAP I will be changing to http://www.smile.co.uk or http://www.cahoot.co.uk as I hate HSBC. I hate all the other high street banks even more.
:’o(
05-Jun-2006 at 12:49 am
HSBC are utter shite, in the space of a week they stopped my credit card as a ‘fraud prevention’ measure without telling me - my order would have been cancelled had I not picked up an email from the company I was buying from. Then they stopped by debit card as a ‘fraud prevention’ measure over a £36 transaction in Marks and Spencer! When I called Sri Lanka they didn’t have a clue why as it was ‘a sytem-generated’ thing. Can anyone recommend a halfway decent bank?
14-Jun-2006 at 5:19 pm
I hate HSBC. I just got off the phone to them and typed “I hate HSBC” into Google. I got to this page.
They dicked me about so much last year. All my problems with them stem from bad communication on their part, from messages not being passed on from one department to another, or from one branch to another. I just want to phone an individual branch, not someone in another country who doesn’t understand me. But I can’t.
I moved 250 miles across the country a few years ago and they won’t let me move my account-holding branch to my new home town, not without closing it, which funnily enough is what I’m going to do. So the jellyheads keep sending my stuff to the bank 250 miles away, despite my slow, carefully enunciated phone calls abroad to PLEASE SEND THINGS TO LONDON.
Every time I lose a card or need a replacement because mine is knackered, I want to shoot myself, because it means long, tortured phone calls and things being sent to the wrong end of the country.
I actually wrote a long, long letter to them last year listing all the ways in which they f*cked me off, including a wasted 500-mile round trip to collect some cards that weren’t there, and I got a letter of apology, and £100 of goodwill into my account. Try it. Go to the customer-complaints thing on the website, let rip and threaten to close your account. Sadly, I learned from this that being an angry, complaining pain in the ( x ) gets you somewhere in life.
My friends have recommended Smile to me as well. I’m moving over there.
15-Jun-2006 at 6:08 am
“I just got off the phone to them and typed “I hate HSBC” into
Google. I got to this page.”
Me too!! :oD
28-Jun-2006 at 5:54 am
I couldn’t agree more. Actually I worked for a division of HSBC 4 years ago and quit after 2 months. They treat customers like crap, don’t allow employees to help customers, and even screwed me out of my final paycheck. THEY ARE TERRIBLE!
20-Jul-2006 at 8:00 am
I hate HSBC more than Hitler hated Jews! I’m from the states and I left on deployment for the navy and was told by 3 different HSBC douche bags that they would take money from my account for my car payment while I was gone for the 6 months. Needless to say I get back and I’m in a financial conundrum with months worth of missed payments and thousands in late fees. When I called to set the record straight the only help I got was “sorry sir, we gave you our website address.” That didn’t help at all because I didn’t have access to the internet, I didn’t have my cell phone, and you cant call a 1-800 number from a phone card. They are so GAY!! I feel like taking a chainsaw to the bank and fixing my account that way. I’ve got a JAG lawyer so hopefully I can somehow take them down! STUPID HSBC!!
02-Aug-2006 at 1:18 pm
I’m a current employee working in IT at HSBC. They issue me a corporae travel and expense card. They send me all over the country using this card, and I charged up 5500+ in expenses. They have not reimbursed me a cent since the travel in March. Now I’m stuck paying late fees and acrewing interest on their balance.
05-Aug-2006 at 6:17 am
HSBC is stealing my home.
I was laid off in March 2006, I went back to work on June 1st making the same salary but this time with overtime. My wife made a payment as soon as we were able and they sent it back with the words “refused because your house is being foreclosed on” I contacted the smart a*S prick at the phone number 1-800-365-6730 extension 27533 Mike Yockum (probably not his real name) he told me that they were in the money business “da do ya think” and he could not help me. The next day I spoke to another dummy, he could not help me and finally he transferred me to his supervisor, who wanted $8,000 US when I owe less than $6,000 ok, I need some time to gather the money, he said You don’t have any time. I told the little bastard that I would file bankruptcy to protect my family, he said go ahead. I’m out of town, my wife has started the bankruptcy paperwork
13-Aug-2006 at 12:39 pm
hey..look at it this way, hsbc is one of the most trustworthy bank in the world. i work for the hsbc global service center here in manila, and imagine how much effort and hardwork we do just to provide with you full customer satisfaction. it’s not really the bank’s fault why you always forget your password, or locking your security over the phone because you are not listening very well to the IVR, it’s also not the bank’s fault why you get confused on whether your account is still open or not because you have already destroyed your card..FYI guys, your card doesnt have an antenna with it so we wouldnt know that you destroyed your card unless you inform us about that. call centers are located in different countries, and im telling you we undergo the same training, and discrimination of race is very rude, because HSBC respects all races, that’s why they are offering jobs even to 3rd world countries. and talking to a supervisor doesnt matter, all of the information a normal employee in a call center of hsbc knows all the proper way of handling them and supervisors have the same amount of knowledge as of an ordinary employee. think of it this way. what if your in our place?! i bet your going to pissed off when you have an irrate caller, imagine yourself as both a customer and a call center representative of hsbc. and in that way you’ll understand that it’s your security and satisfaction that we, hsbc, value the most.
14-Aug-2006 at 12:14 pm
you hsbc customers are nuts! you don’t know how to use your pin or your OWN security that YOU provided. Hsbc is not a charity, its a bank. you are those people who don’t know what’s the meaning of RESPONSIBILITY
14-Aug-2006 at 12:15 pm
you hsbc customers are nuts! you don’t know how to use your pin or your OWN security that YOU provided. Hsbc is not a charity, its a bank. you are those people who don’t know what’s the meaning of RESPONSIBILITY. make up your mind
18-Aug-2006 at 2:15 am
“because HSBC respects all races, that’s why they are offering jobs even to 3rd world countries”
So its nothing to do with cheaper labour then?
Metal - Huh? What are you talking about?
22-Aug-2006 at 1:25 pm
HSBC IS THE WORST BANK I HAVE EVER DEALT WITH! I APPLIED FOR A CREDIT CARD, AND THEY CALLED ME TELLING ME I HAD BEEN ACCEPTED, BUT THEY JUST NEEDED SOME MORE INFO. I GAVE IT TO THEM, AND THEN THEY TOLD ME MY CARD WAS ON ITS WAY. THE NEXT THING I KNOW, I GET A LETTER SAYING I NEED A PAY STUB, SO I CALL THEM TO FIND OUT WHAT THE HELL IS GOING ON, AND IM NOW BEING INVESTIGATED FOR FRAUD. NEEDLESS TO SAY, I CANCELED MY APPLICATION, AND NOW HAVE AN EVEN BETTER CARD FROM CITIBANK. HSBC - FULL OF LOOSERS.
23-Aug-2006 at 11:22 am
talking about card-only customers who are always fool!
23-Aug-2006 at 11:23 am
hsbc customers - fools and morons
22-Sep-2006 at 2:01 am
I used to have a business account with them. I had goods waiting at the airport waiting to clear customs. I called my bank in order to transfer some money, but the operator in India couldn’t even get the amounts correct. I tried to call my branch but they had changed their numbers without informing me. I pay for this service. They were meant to call me back.
I ended up having to pay customs in cash. £5000 in £10 pound notes is not the kind of money you really want to be carrying around. I’ve had the same problem with my personal account. I’ve closed my business account and will be closing my personal account which I have had for over 18 years. HSBC MUST STAND FOR SOMETHING. Happy Sad Banking C*NTS.
22-Sep-2006 at 2:51 pm
HSBC “the world’s local bank” are about as useful as a concrete parachute. I have been trying to send sterling from China to the UK for over a month now and the best advice HSBC could give me was to “put it in the post”. These jokers rake in 9 billion a year, transact business all over the world and they can’t even help me do something that should take about 10 minutes. I even went to Hong Kong to try and send the money but HSBC in Hong Kong said that i couldn’t do it without opening an account! However, all the time that they’re been messing me around they’ve been charging interest to my credit card account. Thanks!
If anybody ever hass to send money from abroad to the UK then make sure its dollars and make sure that you use Western Union.
24-Oct-2006 at 4:54 pm
Tried to contact HSBC “your local bank”. I have dealt with a lot of banks before, but never one as useless as HSBC. Cannot contact any branch, just a central number & the person there had no idea what a BIC or SWIFt code was. btw - most other banks have this on their websites. HSBC sucks like no other
30-Oct-2006 at 11:00 pm
Listen my English counterparts: HSBC SUCKS here in NYC too. THey are the most inept, inconsiderate, arrogant, f*cked up group of human beings I’ve ever encountered; They promised NO CHARGES EVER GOING IN OR OUT OF MY ACCOUNT and guess what? THey started deducting $100 per account that holds funds in it. Not only for me — but my husband. WHen I called and nearly had a stroke - they finally gave our money back to us. Now I have to worry about incurring charges when I take my own F*CKING MONEY OUT OF MY OWN ACCOUNT. I have left the money there for fear of dealing with these thieves. I am going to sue them. People who work at banking institutions should have scruples and morals and be trustworthy. It’s robbery without a gun. I wish the worst fate on all of the people that have caused me this much stress. F*CK OFF HSBC - you and your $50million a year Officers will all be in prison soon and someone else will be making a deposit to you but it won’t be the kind you’re used to - twats!
04-Dec-2006 at 10:51 am
I’ve been on the phone just waiting for a freaking hour. This guys suck and I’ve been a costumer for just a month! I also have an account at WAMU, they’ve been good so far but I opened HSBC because I need a credit card and it seems is an easy way to establish credit.
10-Dec-2006 at 9:59 pm
HSBC def sucks!… i live in NYC and i check my online banking statmenet everyday (being a broke college student i would like to know where my money is) and last thurs (dec 7 06) i found that $250 of my checking money was missing, no statment on where it when… so i called HSBC and they said to call t-mobile and t-mobile said to call HSBC to cancel the transaction. so i called HSBC, and they said they couldnt do anything about it except give me a new card with a new number and that i had to physically go to the bank myself and fill out a report. this process would have my money back into my account for at least 2 weeks…. BUT! since i caught the purchase on the day it was made y couldnt the fucking bank just cancel the transaction from the begining instead of putting me through all this trouble, esp around the holiday season when im broke!!!… i fucking hate T-mobile.. and Kristen, part of their bank security was such an inconsiderate bitch when i was telling her my story on who i suspected used my account number. i’m sorry kristen but ur a fucking retard, it was def a representative of reservation rewards becuase after finding out they were taking $10 from my account evey month i called there 1800 number to have to account canceled and asked for a full refund, it wasnt until the 3 call that i actually got the idiots on the other lline to send back my money after giving them my card number!!, it was def them b.c i DONt make online purchases (kristen that retard tried to force upon that i did, and plus i have a mac with added security so i doubt or it is less likey that they could hack into that)…. so with that said, HSBC is the worst bank, and i’m going to open a wamu account that is right across the street!
30-Jan-2007 at 12:33 am
I hate HSBC with a passion! My home loan was sold to them, so I didn’t choose them. My husband and I made our first mortgage payment before our loan was sold to HSBC. HSBC kept sending us a statement saying we were delinquent on that first payment. We told them that we made our first payment to the company who sold them our loan. We sent them backup documentation to prove it numerous times. They had their incompetent, rude, and down-right idiotic service representatives call us every month and ask us for that missing payment. According to the RESPA laws, it is their responsibility to get it from the company that sold them our loan! We talked to managers, and their managers. This went on for 8 months! Finally, the company that sold our loan to them helped us resolve it. What a mess. And they were so rude and unhelpful. I will never voluntarily do business with HSBC!
31-Jan-2007 at 2:19 pm
There is so much to say.All I know is that the call centres employ below the level of competency.Credit cards are meant to sleaze people of their money.So be careful of banks …esp HSBC.There is also some thing connected to the Mobile phone tariff plan.I have some leads so if any one wants to contact me please do so.T-mobile, orange , O2 and vodaphone are victims.
04-Feb-2007 at 11:46 am
HSBC is the epitomy of preditory lending!DATE:12/2005. They sent me an “Orchard Bank” card w/ $300 limit,(my cedit sucks) I charged $275. After recieving the bill, 7 days later I paid in full. the next bill said I owed $80 more!
$40 late fee,$40 for being over the limit. They blamed the lateness from the USP. Once again I paid in full knowing I was being taken. Stupidly I put the card back in my wallet! I never heard from them again until…1/2007. I tried to use the card and was denied.I called them and asked what’s up? They said my acct. was just put in collections and I owe $512! I inquired for what, they had no records but wanted to set up a payment plan. After 1-1/2 hrs on the phone I was disconnected 6 times! Still not one shred of info. Nothing! Just pay, for what I kept saying. “we don’t have access to those records” I am sure there was a small extra penalty they neglected to tell me about that has built to $512. How do you fight the Devil? IF YOU SEE HSBC ON ANTHING, RUUUUUNNNN. There ought to be a law.
04-Feb-2007 at 11:54 am
In addition to the above robbery, if you know the weakness of the BEAST, please mail me!
04-Feb-2007 at 11:59 am
EMAIL KKIRCHNER3333@COMCAST.NET
04-Feb-2007 at 12:09 pm
THER JUST AS BAD!
05-Feb-2007 at 6:36 am
YOU people are unreal.
If your stupid enough to go over the credit facility (i.e overdraft,credit card etc for the thick people which is most of you)that the bank has set for you then you dontt deserve the bank account. Your abusing the limit you’v asked for then you dont expect to get charged. Please
OH and u muppetts who call in everyday but somehow or other forget your telephone banking security number or pass word for your account which u gave us. U F**K**G thi k T**TS couldn’t hit water if you fell outta of boat.
The people who work in these contact centers are usually educated to a very high level most employees carry some sort of degree. U nobs cant even add and subtract.
05-Feb-2007 at 6:43 am
THE ISSUE OF FRAUD !!!
If we didn’t stop your card for unusual transactions and you were stung by fraud you tossas!! would be the first ones on the phone shouting the odds because we let the transaction through.
Oh and yeah if u dont give us your nphone number how the F**K do u expect us to call you.
If your rude when u call they will not want to help you and why should they they are not there for you to vent your frustration because u went over you overdraft limit or we wont lend u anymore cause u never pay on time
HERES A TIP be polite to the person u speak with and they will go out of their way to help you even though its your fault.
09-Feb-2007 at 2:43 am
Wanted to let u all know, HSBC sucks, I will make sure that till I die I will bad mouth this bank and make sure it closes some day in India. Why do we need to have sucked up banks in India that do not server us anyways. I had a bad experience, Malika was her name, called her at 2:06 AM on 9the Feb 07, WOW ! she was amazing, never understood indian English, forget American
hehehehe Bitch did not know what I was talking about. Indian, but then after all it depends on the management how they work and make them work. I have spoken to a few people who dont know proper english still are so Courteous and nice to help. Anyways no use typing all this I am sure. Doing this just cuz I am frustrated.
13-Feb-2007 at 10:11 pm
I agree.
I banked my business through them, had home contents insurance with them, and my wife banks her business through them too!
So i asked for a personal business account. First they asked for ID, fine no problem. “no sir, we need a months statement, not two weeks”. Fine No problemo! “Actually, now we want 3 months statements”. Erm…ok.
“Sir we will have to close all your other accounts with other banks”. Why i replied, “Strict policy”. I rang HSBC, they said that was rubbish. He did it anyway when i told him not to!!!!!!!!
In the end i withdrew all my accounts with HSBC and i am happily banking elsewhere.
13-Feb-2007 at 10:14 pm
To ‘Your Wrong’.
Whatever, my business grosses over £300,000 a year! And still they fucked me around asking for a personal account.
You don’t have a brain cell amongst you, no wonder you are in a dead end job. haha
24-Feb-2007 at 5:00 pm
HSBC is the worst bank in the world ever!
Apparently i have a security error on my account thenks to them putting my date of birth wrong because the indian who cannot speak english who lives thousands of miles away in a call centre, couldnt understand what i was saying. nothing against indians but why employ them when we all speak english! plus their call centres are realy quiet when you ring them up.
So they block my account and stop me buying anything an request i go into my local branch with tonnes of identification as if some one else is going to go in an re-open my account for me!
So everyone works on a week day and can’t be bothered to go in after work, so you go in at the weekend hoping to sort it out, get there nice an early as everyone knows banks shut about 12:00 on a saturday, but no not HSBC, no they have to be the only bank in the whole town who doesent open on a saturday!!!!
So much for the worlds ‘LOCAL BANK’
All i can say is
What a load of wankers!
20-Mar-2007 at 9:39 pm
I just bought http://www.hsbc-sux.com and will have my developers start a forum against HSBC and let you all make your comments openly.
22-Apr-2007 at 7:31 am
my nightmare with HSBC continues. I sold my business and had payed off 2 loans in full. I told the bank that i would no longer be responsible for any loans from the new owner. But the bank intentionally never took my name off the accounts and they are now sueing me for $75,0000. They told me straight out that they never would release me from my guarantees from the paid off loans and that they were going to “hold on to me” until i paid off every dime because i had assets and a flawless credit report with access to money. These people are truly evil. They then dug up information on my family, inlaws, and the like including a list of their assets and social security numbers. They even sent people to spy on my wife and children to intimidate me into paying. I have bank documents requesting this. I have a lawyer and am fighting back but it has been a horrible experience. I don’t owe these people a dime and i will fight them in court and beyond if i have to.
22-Apr-2007 at 3:02 pm
HSBC pays compensation for worker’s ‘I hate foreigners’ comment
GLOBAL LOCAL BULL….
http://www.dailymail.co.uk/pages/live/articles/news/news.html?in_article_id=395763&in_page_id=1770
22-Apr-2007 at 3:09 pm
One piece of advise
DO NOT EVER OPEN AN ACCOUNT WITH HSBC THEY GIVE BAD SERVICE, LOSS YOUR MONEY AND WHEN QUESTIONED DON’T EVEN BOTHER TO SEND YOU AN EXPLANATION IN WRITING.
THIS COMPANY CLAIMS TO BE YOUR GLOBAL LOCAL BANK BUT I CAN TELL YOU THIS QUOTE FROM THEIR JERSEY BRANCH ABOUT THEIR UK BRANCH “Sir, we are completly different companies and we cannot call themdirectly!” T
21-May-2007 at 8:48 pm
set up a standing order a few weeks ago……..didnt go through…………went back in a few days later set up another one and got it approved by the supervisor there………..few days later check my account and it hadnt gone through….these people are incapable of even putting some money from one account to another….isnt that the basis of currency…..wtf
02-Jun-2007 at 2:57 am
I work with HSBC in Malaysia and guess what?! Being the top 5 or top 3 world’s most profitable bank, they pay very very low, not even up to the industry’s rate! And eventho making profit more than 9bil a year, they’re very stingy in paying bonus. I’m not asking for 10grand every month, enough if they can match up to their counterparts.I first thought its probably just here, but my friends in US and UK who work with HSBC say “HSBC is known to pay shit everywhere” and turn over of people quitting is very very high. but they’re good in covering up to make their workers happy by doing clubbing,parties and events.If you want glamour, you can work here.but pay and increament is very bad.
04-Jun-2007 at 7:11 pm
HSBC, the ones who advertise profesional customer care and social skills to all customers, “we can help,and that with a smile.
HSBC have withdrawn my debit card knowingly putting me in a very awkuard position simply because I have overdrawn my account several times over the past six months. The lowest amount overdrawn was £3.75, I got charged £25 for that, the highest amount, which is the most recent is £130, which they also charged me for. I don’t have an overdraft with the bank, but I do have a verbal aggreement they stop all transactions when my account has reached zero funds, something they obviously can’t manage, now they are dictating to me with a hint of psychological terror that I have been a naughty boy and missused my account, the penalty for that is; Debit card withdrawal and a 3-6 month account review, find another way of managing your monthy out-goings.
All in all, exelent interpersonal skills, I don’t think. HSBC they call thenselfs a world leading bank yet they have the three main ingredients for domination; Dictation, psychological terror and punishment just for going a few pounds over the top.
“Discusting methods.
19-Jun-2007 at 12:25 pm
I want to deposit my personal lone amount of this mounth. Please send the contact number
13-Jul-2007 at 8:13 am
I took $200 in cash from the atm using the card , I had limit of 5000 and 2500 cash advance!!!!Because of “unusual” withdraw they decided to cut my limit to $600. Hilarious!!!!!
21-Jul-2007 at 12:55 am
hey. i hear what you are all saying, and i sympathise with you all. spare a thought for us poor b*stards who have to work for them tho! they are probably the most evil company in the world! pay = sh*t, management = ironically named and EVIL! we dont like having to be unhelpful, its just the way we are forced to work.
01-Aug-2007 at 7:20 pm
POSSIBLE VENGEANCE!! Some Congressmen from NY and other states are looking into regulating the OVERDRAFT FEES for all banks…. I used to work for HSBC. It is absolutely 100% their BUSINESS PRACTICE to screw poor people out of money by enrolling them in Overdraft…. which consumers do not even have to agree to…. fes associated with credit cards and other bank lending products are regulated; there is a max as to what they can charge, think its around 29-30%. Way back when, it was decided that OVERDRAFT FEES were not “finance” charges and were not subject to the same limit… in other words, banks can charge whatever they want… if you are short $1 on a purchase and they lend you $1, it costs $35. you do the math….. granted, i should know what my balance is at all times, but…. some purchases post the same day, some the next, some in 5… its virtually IMPOSSIBLE to track all your debits, plus automatic payments coming out…. they make it that way on purpose… PLUS, they’re my freakin BANK!!! who else would I expect should be able to provide me with a valid, real-time balance at any time??? they cannot… it is beyond frustrating, it is criminal. I worked there…. they are very successful overseas, theyre relatively new to US and it is their goal to turn the US market into a gloriofied chop-shop… lets take em down!!! CLASS ACTION SUIT!!!!!!!!!
10-Aug-2007 at 9:33 am
HSBC PREMIERE THAILAND has terrible service! Do NOT even think about opening an account with them!!! They are always changing their policies and the customer ends up paying. I had to beg, I mean BEG the call center to even tell me the NAME of my relationship manager. I have tried calling the highly marketed “relationship manager” many times, but she is never in the office, and she never calls back when left a message. They are an anonymous empty corporate machine that likes to tout themselves as your “local bank”. WHATEVER! Take my advice and bank with someone else that doesn’t over-promise and under-deliver.
18-Aug-2007 at 11:18 pm
They are the most unreasonable bank ever! I checked my account balance the other day and I am £300 short. I check with the bank and find out HSBC Credit have taken the money without any authorisation whatsoever or any prior warning. To top it off they can’t explain why this money has been taken and they say it is going to take 14 working days to resolve the issue. In the meantime I have been forced to pay my rent late and I haven’t been able to eat or get to work to earn any more money to cover my arse. I have a job interview to get to on Monday and it looks like it is not going to be possible now all thanks to your friendly worldwide bank! Seems like an extreme coincidence for this to happen in the week when the world economy has taken a big hit!
21-Aug-2007 at 9:08 pm
HSBC sucks…it is impossible to actually speak with a live person…I called to close my CD account and literally had to select the option that my credit card had been stolen to actually speak with an HSBC employee, then got a runaround while they tried to find someone who could help me close my bank account. Ridiculous–then when I actually found a real person to talk to, they said they couldn’t close my account until the maturity date. GUESS WHAT- I called back on the maturity date and they said I couldn’t withdraw early because the CD had RENEWED at maturity and I “hadn’t let them know that I wanted to close the account at maturity”!!!!!!! Funny- they wouldn’t LET ME! What a joke. Terrible customer relations, STAY AWAY!
28-Aug-2007 at 7:47 am
HSBC SUCKSSS!!!!!! I HATE !@^%$@!^%$!^%$!!!! I made my payment 10 min after the due date because a fam emergency. They charged me $$$$$40. None of my other cards would do that!!!! Chase is really cool when it comes to these kind of things. Chase has always been good to me….
08-Oct-2007 at 2:22 pm
For all those uneducated/illeterate idiots- Why blame the bank or any service provider if you are not capable of handling their automated systems. There are toll free numbers to get the balance, but we with our most backdated mindset very badly wait on line to talk to an agent !! How stupit ?! We got a PIN to identify ourselves, but we dont enter the PIN instead get annoyed with the Customer care agent for verifying ! Next time you visit an HSBC branch and join a que - time it and compare with another bank’s que. Think this is some cheap way of putting down an excellent service provider by some backboneless/unethical competitors !
15-Oct-2007 at 2:52 pm
HSBC GM CARD
1. Called one day to adjust my statement date by four days. They adjusted it by 20.
2. My card was due to expire in a couple weeks. Wrote an email asking when it will be sent. They closed my account. When I called, they offered to close the new account that they created and open another.
These people are in India. They do not understand English, and I firmly believe that they know key words. They then must read from a set of prompts.
Now I understand why Americans have a superiority complex. When we call places located somewhere else and the people act tlike idiots, what else could we think?
01-Nov-2007 at 9:53 am
Has anyone sued HSBC? I live in Washington state. trying to refinance my house. My credit report says i was late on a mortgage payment in may 06. HSBC miss applied loans! Clearly their fault. I even have letters from them stating it was their fault and that all bad info will be removed. I have copy’s of my checks that cleared and that also shows them scanning the wrong account number. i have sent faxes to them, have conformations, they say that they don’t get them. they want to keep me from refinancing. the rate goes up! this is not fair!! Someone needs to sue HSBC!! how?? i could go on and on someone help thanks
30-Jan-2008 at 4:29 am
it just seems that HSBC is the only company I have dealt with whose prime objective is to take your money. a few months ago I was a little late on a bill so I was getting hounded by the collectors. I finally talked to one of them and we established that I would pay x amount one week, then x amount the next week. but what the man didn’t tell me is that he set it up as a recurring payment taking money directly from my bank account. so the first week came and I sent the money over the internet for my bill. but that didn’t matter. since it was recurring it didn’t matter that I sent it in, it took out the same amount that I had just payed, so not only had I payed my bill twice, I racked up some overdraft fees with the bank. and when HSBC realized there was no money in my account they nailed me with a 30 dollar charge. this happened for about a month straight no matter how many times I called to tell them to stop. now I am in debt $200 to the bank, and roughly $200 to HSBC, all because of one persons error, not my own. and now HSBC refuses to take blame for this, so unless I try to make legal maneuvers I have to pay $400 that I can’t afford right now. if anyone has any info on how to sue this company please contact me. my email is barrellaj@hotmail.com. I would definitely love some info on how to stick it to this rip off company.
and also like to hear stories of how many other people this garbage company full of thieves, has ripped off. thank you.
26-Feb-2008 at 4:30 am
I hate HSBC…here is my story and I will say I have never, ever been treated so poorly by anyone. I am not a loser and I do have good credit. Last November, I did not receive my statement. Where did it go? I have no idea. I called them when I realized it and by this time another statement was being mailed to me. They told me to wait and I would get it anyday. I was on the zero interest rate plan and when I got my statement, my interest rate went up to 16.99%. My minimum payment of $50.00 was now $450 which I could not pay all at once. I called again and nobody would listen to me. Absolutely nobody there is willing to help me. So, I sent in $225 dollars and I keep getting late fees and now my interest rate is 31.99 and my payment is $500 per month. I cannot afford this. I want to get an attorney to stop this mess and get caught up.
Any ideas?
13-Mar-2008 at 1:00 am
I HAVE NEVER EVER DELT WITH A LOUSIER BANK THAN HSBC!!
10-Apr-2008 at 12:36 pm
I bank with them in the UAE. If I didn’t have to pay 28 dollars to get away from them, I would leave them so quickly. Right now they don’t take any fees from me, so I’m just happy that I’m hopefully costing THEM money, but they are HORRIBLE!!!!!!!!!!
UGH
19-Apr-2008 at 10:59 am
well i have a same problem with HSBC Auto Loan. my payments were always made on time and my mothly payments are 429.30$ and all of sudden i get my statement owning them 1000.00 for my monthly payment.
etc
we cant just sit here and complain lets all get together and sue them. my email is prkosusrcu@yahoo.com
please email me and im willing to work on this case. But the state won’t listen just me it will listen to all of us and lets file it federal court. Please im begging everyone out there to contact me on my email…thank you
06-May-2008 at 2:48 am
Had an awful, awful experience with HSBC in the UK. I don’t even know where to start. From the day I opened my account it was mess after mess. They treat people like rubbish and lack any interest in serving customers. They made an error in setting up my account, charged me fines when I couldn’t pay my bills because I couldn’t access my account online while overseas, eventually waived the fines when they acknowledged it was their fault, but yet proceeded to cancel my credit card anyway. I even wrote a letter to complain and they told me I couldn’t get a new card because I hadn’t paid my bills. What the?? First they tell you it’s their fault and then they still treat you like a criminal. In any case, this is just one of the many horror stories I have about HSBC. I could go on for a long time. I eventually left them as soon as I could, and as a parting note they started spamming me about returning my cheque book and card to them as a matter of urgency. Ah! Treating me like a criminal up to the very end, eh? I know where they can put their cheques and card. What a lousy lousy bank! Keep away.
14-May-2008 at 6:57 pm
I gotta say most of the people that are here complaining about late fees and for being late are bunch of retards!!! Of course your going to get a late fee for being late!! they have no grace periods and they gie you a recommended mail in date. Thats why they bill you for it… you cant say there was a family emergency because theres so many people that have called with lies… I’m not saying everyone is lying but its like the second movie of Harold and Kumar.. Outside people look at us Americans like a bunch of idiots for never reading the info we get sent to us. The reps are not all from india retards. We are also in the states. I get people calling everyday for saying stupid crap like i couldn’t pay my bill because I was out of town. Hello? That sounds like its your fault not ours. We try to help people, but what they don’t realize is that there’s another human being in the other line that most people to care to scream at for your own mistakes. And for the people that sign their applications without reading are also impaired. I get call from people saying well they Best Buy Rep said to sign in all those blanks. Gee if they told you to eat your own shit would you? And then you call back saying ohh they never told me what Account Shield was? Most of us Americans and retarded. And then you all dumba**es are saying nonsense like i had to wait for 20 min on the phone! Do you think we just finance one or two companies? We finance over 100 companies and there’s a lot of retarded people calling in about Late Fees again? If you read your card holder agreement then it would state a lot of truths. People are saying oh yeah my other credit card gives me a brake. Not knowing that a lot of their other cards are also from HSBC. We give breaks to people who ask for a break and if it’s within guidelines. How are people going to think they have to pay only (example) 800 when their bill says 1300. Then they ask well my balance says 1300 but promotional payoff is 800. And then their retarded self send the wrong amount and get all the deferred Finance charges for not calling to ask or again like I said; read their statement back and front. People wanna sue our companies all the time not knowing about their cardholders agreement. And then we have the other group of idiots that call saying well I didn’t get my statement. Gee did you ever change your address or checked with your post office. Of course they’re going to say yes because they’re going to sound stupid as hel* when they say no. How many mail gets sent out and gets lost? ALOT retards. And then we have the another set of people saying well my Best Buy card or my Kawasaki account are not my main priority. I have other bills to pay. If you just read that sentence it doesn’t sound right because I you bought a big screen TV or a Computer do you think it’s going to ay itself? You don’t own the item until its paid. Everyone Keep that in mind. I’m so sorry to hear all these uneducated and educated people sound like a bunch of impaired people.
Sincerely a Rep that gets this kind of daily bullcrap
26-Jun-2008 at 4:23 pm
U are paid to solve our problems not to blame on customers… if ur employer sees this shit .. u wil b fired
14-Aug-2008 at 2:50 am
Ok well frist of all Rachel, did you not proof read what you typed before hitting submit? Your grammar is right up there with an eight year old. Then you have the nerve to insult these people’s postings about their education levels. Ha ha. Pot calling the Kettle black as they say.
Next….I am an employee of HSBC Bank as well. I do feel sorry for the customers who have been mislead and bullied into products you don’t need because of the banks greedy ethics. They focus purely on the big accounts, business (large and small) and forget about the every day guy. They also rip their own employees off by forcing us to hold and account with them, pay a below average wage and don’t pay over time so you are more or less working for free sometimes. It is disgraceful.
Lastly….I have never felt sorry for people who have had to pay overdraft fees etc. This is well before I started working for a bank. I see it that you are still responsible to manage your own money and bills. It is no banks responsibility of calling you at home every Monday morning to ask if you will be able to pay for your previous weekend of partying and/or shopping!
28-Sep-2008 at 11:00 pm
HSBC have continually been calling me as I have several DD’s coming out of my account every month, but no money go in. Now this is because I have a seperate account into which my wage goes. On numerous occasions I have asked for a a list of DD’s so I can transfer them, but no. Never happens. All that they are concerned about is that money goes into my account. Whenever I ask them - and I do every time - for the said list of DD’s, I’m told that “they can’t, it’s not their department”.
Poor customer service. I know, and have actually told them, how they can get a letter sent to me with this info. I’ve told them the memo code to enter into their computer. And I’m still waiting. I know this information, because unitl 2006, I used to work at HSBC, but was made redundant because “people overseas can do your job just as well”.
Apparently not.
When I hear about the banking system going down the pan, and the big banks losing money hand over fist, I console myself that it couldn’t happen to a more deserving set of a**eholes than this shower.
30-Sep-2008 at 5:22 am
I hate the friggin bank also. I used to work there and can tell you that they suck. They send the work to India, and them people are more stupid than a pig in mud.
I tried to call today about a problem with my loan and called the number on the paper they mailed me only to find out that its not thr right number so they told me to call another number and they couldnt transfer me. I thought here we go. Well after calling that number they said nope not the right number, call this number, and so I did. Once again told not the right number and was put on hold numerous times, once for almost 20 minutes until I hung up.
I aksed to speak with someone in the US everytime and was told the same thing. “You can get put back in the que,but you might not get an American. Well is that just freaking great. I was finally told ok we have someone from the US and when they tranferred me I got a Chinese speaking man who’s english was worse than India. Of course no one could help in which I decided I need to just go to the branch and see a live American person. I hope HSBC goes to hell like the other banks are. Then what will the little India people do then? Maybe they too will open up nail shops. LOL
01-Oct-2008 at 1:47 pm
I hate HSBC! I went travelling for a while and so I changed my registered address to my parents. I also paid 100 pound to cover my overdraft fees while I was out of the country. I went to access my account one day and found that they had closed my account. I called them to ask why and they said it was because they had sent me a letter last month telling me they had sent numerous letters saying I have to pay my overdraft off immediately because my account had been inactive. I was not overdrawn more than 1500 and I was covering all overdraft fees! I was appalled to find out that they had been sending letters to my old address! So now I have to deal with a collections agency and probably have been black listed and none of this was my fault. I think that now that they have reduced the overdraft fees due to the big uproar they just want to get rid of people who don’t pay their wages in their accounts. I had full intention of paying the overdraft off when i returned and they were not charging me any late fees so I was so shocked to find they had closed my account without even telling me. I HATE HSBC and I will never bank with them again.
04-Nov-2008 at 11:31 pm
these assholes entered a default against me in court for a card i settled a balance with two years ago, what assholes now i have to fight it
11-Nov-2008 at 5:59 pm
HSBC What a bunch of retards! Next time i get a loan i’ll get it from the mafia . least they’ll kneecap me instead of calling me 20 times a day for three MONTHS if i miss a payment .I Kept on telling them the same thing over and over they don’t have a fcuking clue what they’re doing . So went with debt matters they only get £11 a month they say thats not enough [greedy bastards] well thats all they are getting now they are trying it on . HSBC THE WORLDS LOCAL WANK