Well I don’t hate them much but today specially feeling like throwing my phone out of this window along with my credit card.
Calling their customer service for the 3rd time…
The only message i could hear is “Sorry all our phone banking officers are busy, your call is important to us, please continue to hold the line”
Now also she said this message for the 12th time..
and now..”We apologize for keeping you on hold….please call back later…thank you” well that was the 3rd time in a row…
I lost my net banking password and asked them to renew it and damn they sent me new password by post after waiting for 10 days and what now ? I am still not able to login…
Sucks…customer service is bad according to me…account holders have to wait for such a long time…I tried thrice but still couldn’t talk to any person…..all I could hear was voice message….
So if you are thinking of going for HSBC credit card then don’t expect much from their customer service…they won’t pick the phone even if it is 11.30 in the night…
Deep
Listen my English counterparts: HSBC SUCKS here in NYC too. THey are the most inept, inconsiderate, arrogant, f*cked up group of human beings I’ve ever encountered; They promised NO CHARGES EVER GOING IN OR OUT OF MY ACCOUNT and guess what? THey started deducting $100 per account that holds funds in it. Not only for me — but my husband. WHen I called and nearly had a stroke – they finally gave our money back to us. Now I have to worry about incurring charges when I take my own F*CKING MONEY OUT OF MY OWN ACCOUNT. I have left the money there for fear of dealing with these thieves. I am going to sue them. People who work at banking institutions should have scruples and morals and be trustworthy. It’s robbery without a gun. I wish the worst fate on all of the people that have caused me this much stress. F*CK OFF HSBC – you and your $50million a year Officers will all be in prison soon and someone else will be making a deposit to you but it won’t be the kind you’re used to – twats!
I’ve been on the phone just waiting for a freaking hour. This guys suck and I’ve been a costumer for just a month! I also have an account at WAMU, they’ve been good so far but I opened HSBC because I need a credit card and it seems is an easy way to establish credit.
HSBC def sucks!… i live in NYC and i check my online banking statmenet everyday (being a broke college student i would like to know where my money is) and last thurs (dec 7 06) i found that $250 of my checking money was missing, no statment on where it when… so i called HSBC and they said to call t-mobile and t-mobile said to call HSBC to cancel the transaction. so i called HSBC, and they said they couldnt do anything about it except give me a new card with a new number and that i had to physically go to the bank myself and fill out a report. this process would have my money back into my account for at least 2 weeks…. BUT! since i caught the purchase on the day it was made y couldnt the fucking bank just cancel the transaction from the begining instead of putting me through all this trouble, esp around the holiday season when im broke!!!… i fucking hate T-mobile.. and Kristen, part of their bank security was such an inconsiderate bitch when i was telling her my story on who i suspected used my account number. i’m sorry kristen but ur a fucking retard, it was def a representative of reservation rewards becuase after finding out they were taking $10 from my account evey month i called there 1800 number to have to account canceled and asked for a full refund, it wasnt until the 3 call that i actually got the idiots on the other lline to send back my money after giving them my card number!!, it was def them b.c i DONt make online purchases (kristen that retard tried to force upon that i did, and plus i have a mac with added security so i doubt or it is less likey that they could hack into that)…. so with that said, HSBC is the worst bank, and i’m going to open a wamu account that is right across the street!
I hate HSBC with a passion! My home loan was sold to them, so I didn’t choose them. My husband and I made our first mortgage payment before our loan was sold to HSBC. HSBC kept sending us a statement saying we were delinquent on that first payment. We told them that we made our first payment to the company who sold them our loan. We sent them backup documentation to prove it numerous times. They had their incompetent, rude, and down-right idiotic service representatives call us every month and ask us for that missing payment. According to the RESPA laws, it is their responsibility to get it from the company that sold them our loan! We talked to managers, and their managers. This went on for 8 months! Finally, the company that sold our loan to them helped us resolve it. What a mess. And they were so rude and unhelpful. I will never voluntarily do business with HSBC!
There is so much to say.All I know is that the call centres employ below the level of competency.Credit cards are meant to sleaze people of their money.So be careful of banks …esp HSBC.There is also some thing connected to the Mobile phone tariff plan.I have some leads so if any one wants to contact me please do so.T-mobile, orange , O2 and vodaphone are victims.
HSBC is the epitomy of preditory lending!DATE:12/2005. They sent me an “Orchard Bank” card w/ $300 limit,(my cedit sucks) I charged $275. After recieving the bill, 7 days later I paid in full. the next bill said I owed $80 more!
$40 late fee,$40 for being over the limit. They blamed the lateness from the USP. Once again I paid in full knowing I was being taken. Stupidly I put the card back in my wallet! I never heard from them again until…1/2007. I tried to use the card and was denied.I called them and asked what’s up? They said my acct. was just put in collections and I owe $512! I inquired for what, they had no records but wanted to set up a payment plan. After 1-1/2 hrs on the phone I was disconnected 6 times! Still not one shred of info. Nothing! Just pay, for what I kept saying. “we don’t have access to those records” I am sure there was a small extra penalty they neglected to tell me about that has built to $512. How do you fight the Devil? IF YOU SEE HSBC ON ANTHING, RUUUUUNNNN. There ought to be a law.
In addition to the above robbery, if you know the weakness of the BEAST, please mail me!
EMAIL KKIRCHNER3333@COMCAST.NET
THER JUST AS BAD!
YOU people are unreal.
If your stupid enough to go over the credit facility (i.e overdraft,credit card etc for the thick people which is most of you)that the bank has set for you then you dontt deserve the bank account. Your abusing the limit you’v asked for then you dont expect to get charged. Please
OH and u muppetts who call in everyday but somehow or other forget your telephone banking security number or pass word for your account which u gave us. U F**K**G thi k T**TS couldn’t hit water if you fell outta of boat.
The people who work in these contact centers are usually educated to a very high level most employees carry some sort of degree. U nobs cant even add and subtract.
THE ISSUE OF FRAUD !!!
If we didn’t stop your card for unusual transactions and you were stung by fraud you tossas!! would be the first ones on the phone shouting the odds because we let the transaction through.
Oh and yeah if u dont give us your nphone number how the F**K do u expect us to call you.
If your rude when u call they will not want to help you and why should they they are not there for you to vent your frustration because u went over you overdraft limit or we wont lend u anymore cause u never pay on time
HERES A TIP be polite to the person u speak with and they will go out of their way to help you even though its your fault.
Wanted to let u all know, HSBC sucks, I will make sure that till I die I will bad mouth this bank and make sure it closes some day in India. Why do we need to have sucked up banks in India that do not server us anyways. I had a bad experience, Malika was her name, called her at 2:06 AM on 9the Feb 07, WOW ! she was amazing, never understood indian English, forget American 🙂 hehehehe Bitch did not know what I was talking about. Indian, but then after all it depends on the management how they work and make them work. I have spoken to a few people who dont know proper english still are so Courteous and nice to help. Anyways no use typing all this I am sure. Doing this just cuz I am frustrated.
I agree.
I banked my business through them, had home contents insurance with them, and my wife banks her business through them too!
So i asked for a personal business account. First they asked for ID, fine no problem. “no sir, we need a months statement, not two weeks”. Fine No problemo! “Actually, now we want 3 months statements”. Erm…ok.
“Sir we will have to close all your other accounts with other banks”. Why i replied, “Strict policy”. I rang HSBC, they said that was rubbish. He did it anyway when i told him not to!!!!!!!!
In the end i withdrew all my accounts with HSBC and i am happily banking elsewhere.
To ‘Your Wrong’.
Whatever, my business grosses over £300,000 a year! And still they fucked me around asking for a personal account.
You don’t have a brain cell amongst you, no wonder you are in a dead end job. haha
HSBC is the worst bank in the world ever!
Apparently i have a security error on my account thenks to them putting my date of birth wrong because the indian who cannot speak english who lives thousands of miles away in a call centre, couldnt understand what i was saying. nothing against indians but why employ them when we all speak english! plus their call centres are realy quiet when you ring them up.
So they block my account and stop me buying anything an request i go into my local branch with tonnes of identification as if some one else is going to go in an re-open my account for me!
So everyone works on a week day and can’t be bothered to go in after work, so you go in at the weekend hoping to sort it out, get there nice an early as everyone knows banks shut about 12:00 on a saturday, but no not HSBC, no they have to be the only bank in the whole town who doesent open on a saturday!!!!
So much for the worlds ‘LOCAL BANK’
All i can say is
What a load of wankers!
I just bought http://www.hsbc-sux.com and will have my developers start a forum against HSBC and let you all make your comments openly.
my nightmare with HSBC continues. I sold my business and had payed off 2 loans in full. I told the bank that i would no longer be responsible for any loans from the new owner. But the bank intentionally never took my name off the accounts and they are now sueing me for $75,0000. They told me straight out that they never would release me from my guarantees from the paid off loans and that they were going to “hold on to me” until i paid off every dime because i had assets and a flawless credit report with access to money. These people are truly evil. They then dug up information on my family, inlaws, and the like including a list of their assets and social security numbers. They even sent people to spy on my wife and children to intimidate me into paying. I have bank documents requesting this. I have a lawyer and am fighting back but it has been a horrible experience. I don’t owe these people a dime and i will fight them in court and beyond if i have to.
HSBC pays compensation for worker’s ‘I hate foreigners’ comment
GLOBAL LOCAL BULL….
http://www.dailymail.co.uk/pages/live/articles/news/news.html?in_article_id=395763&in_page_id=1770
One piece of advise
DO NOT EVER OPEN AN ACCOUNT WITH HSBC THEY GIVE BAD SERVICE, LOSS YOUR MONEY AND WHEN QUESTIONED DON’T EVEN BOTHER TO SEND YOU AN EXPLANATION IN WRITING.
THIS COMPANY CLAIMS TO BE YOUR GLOBAL LOCAL BANK BUT I CAN TELL YOU THIS QUOTE FROM THEIR JERSEY BRANCH ABOUT THEIR UK BRANCH “Sir, we are completly different companies and we cannot call themdirectly!” T
set up a standing order a few weeks ago……..didnt go through…………went back in a few days later set up another one and got it approved by the supervisor there………..few days later check my account and it hadnt gone through….these people are incapable of even putting some money from one account to another….isnt that the basis of currency…..wtf
I work with HSBC in Malaysia and guess what?! Being the top 5 or top 3 world’s most profitable bank, they pay very very low, not even up to the industry’s rate! And eventho making profit more than 9bil a year, they’re very stingy in paying bonus. I’m not asking for 10grand every month, enough if they can match up to their counterparts.I first thought its probably just here, but my friends in US and UK who work with HSBC say “HSBC is known to pay shit everywhere” and turn over of people quitting is very very high. but they’re good in covering up to make their workers happy by doing clubbing,parties and events.If you want glamour, you can work here.but pay and increament is very bad.
HSBC, the ones who advertise profesional customer care and social skills to all customers, “we can help,and that with a smile.
HSBC have withdrawn my debit card knowingly putting me in a very awkuard position simply because I have overdrawn my account several times over the past six months. The lowest amount overdrawn was £3.75, I got charged £25 for that, the highest amount, which is the most recent is £130, which they also charged me for. I don’t have an overdraft with the bank, but I do have a verbal aggreement they stop all transactions when my account has reached zero funds, something they obviously can’t manage, now they are dictating to me with a hint of psychological terror that I have been a naughty boy and missused my account, the penalty for that is; Debit card withdrawal and a 3-6 month account review, find another way of managing your monthy out-goings.
All in all, exelent interpersonal skills, I don’t think. HSBC they call thenselfs a world leading bank yet they have the three main ingredients for domination; Dictation, psychological terror and punishment just for going a few pounds over the top.
“Discusting methods.
I want to deposit my personal lone amount of this mounth. Please send the contact number
I took $200 in cash from the atm using the card , I had limit of 5000 and 2500 cash advance!!!!Because of “unusual” withdraw they decided to cut my limit to $600. Hilarious!!!!!
hey. i hear what you are all saying, and i sympathise with you all. spare a thought for us poor b*stards who have to work for them tho! they are probably the most evil company in the world! pay = sh*t, management = ironically named and EVIL! we dont like having to be unhelpful, its just the way we are forced to work.
POSSIBLE VENGEANCE!! Some Congressmen from NY and other states are looking into regulating the OVERDRAFT FEES for all banks…. I used to work for HSBC. It is absolutely 100% their BUSINESS PRACTICE to screw poor people out of money by enrolling them in Overdraft…. which consumers do not even have to agree to…. fes associated with credit cards and other bank lending products are regulated; there is a max as to what they can charge, think its around 29-30%. Way back when, it was decided that OVERDRAFT FEES were not “finance” charges and were not subject to the same limit… in other words, banks can charge whatever they want… if you are short $1 on a purchase and they lend you $1, it costs $35. you do the math….. granted, i should know what my balance is at all times, but…. some purchases post the same day, some the next, some in 5… its virtually IMPOSSIBLE to track all your debits, plus automatic payments coming out…. they make it that way on purpose… PLUS, they’re my freakin BANK!!! who else would I expect should be able to provide me with a valid, real-time balance at any time??? they cannot… it is beyond frustrating, it is criminal. I worked there…. they are very successful overseas, theyre relatively new to US and it is their goal to turn the US market into a gloriofied chop-shop… lets take em down!!! CLASS ACTION SUIT!!!!!!!!!
HSBC PREMIERE THAILAND has terrible service! Do NOT even think about opening an account with them!!! They are always changing their policies and the customer ends up paying. I had to beg, I mean BEG the call center to even tell me the NAME of my relationship manager. I have tried calling the highly marketed “relationship manager” many times, but she is never in the office, and she never calls back when left a message. They are an anonymous empty corporate machine that likes to tout themselves as your “local bank”. WHATEVER! Take my advice and bank with someone else that doesn’t over-promise and under-deliver.
They are the most unreasonable bank ever! I checked my account balance the other day and I am £300 short. I check with the bank and find out HSBC Credit have taken the money without any authorisation whatsoever or any prior warning. To top it off they can’t explain why this money has been taken and they say it is going to take 14 working days to resolve the issue. In the meantime I have been forced to pay my rent late and I haven’t been able to eat or get to work to earn any more money to cover my arse. I have a job interview to get to on Monday and it looks like it is not going to be possible now all thanks to your friendly worldwide bank! Seems like an extreme coincidence for this to happen in the week when the world economy has taken a big hit!
HSBC sucks…it is impossible to actually speak with a live person…I called to close my CD account and literally had to select the option that my credit card had been stolen to actually speak with an HSBC employee, then got a runaround while they tried to find someone who could help me close my bank account. Ridiculous–then when I actually found a real person to talk to, they said they couldn’t close my account until the maturity date. GUESS WHAT- I called back on the maturity date and they said I couldn’t withdraw early because the CD had RENEWED at maturity and I “hadn’t let them know that I wanted to close the account at maturity”!!!!!!! Funny- they wouldn’t LET ME! What a joke. Terrible customer relations, STAY AWAY!
HSBC SUCKSSS!!!!!! I HATE !@^%$@!^%$!^%$!!!! I made my payment 10 min after the due date because a fam emergency. They charged me $$$$$40. None of my other cards would do that!!!! Chase is really cool when it comes to these kind of things. Chase has always been good to me….
For all those uneducated/illeterate idiots- Why blame the bank or any service provider if you are not capable of handling their automated systems. There are toll free numbers to get the balance, but we with our most backdated mindset very badly wait on line to talk to an agent !! How stupit ?! We got a PIN to identify ourselves, but we dont enter the PIN instead get annoyed with the Customer care agent for verifying ! Next time you visit an HSBC branch and join a que – time it and compare with another bank’s que. Think this is some cheap way of putting down an excellent service provider by some backboneless/unethical competitors !
HSBC GM CARD
1. Called one day to adjust my statement date by four days. They adjusted it by 20.
2. My card was due to expire in a couple weeks. Wrote an email asking when it will be sent. They closed my account. When I called, they offered to close the new account that they created and open another.
These people are in India. They do not understand English, and I firmly believe that they know key words. They then must read from a set of prompts.
Now I understand why Americans have a superiority complex. When we call places located somewhere else and the people act tlike idiots, what else could we think?
Has anyone sued HSBC? I live in Washington state. trying to refinance my house. My credit report says i was late on a mortgage payment in may 06. HSBC miss applied loans! Clearly their fault. I even have letters from them stating it was their fault and that all bad info will be removed. I have copy’s of my checks that cleared and that also shows them scanning the wrong account number. i have sent faxes to them, have conformations, they say that they don’t get them. they want to keep me from refinancing. the rate goes up! this is not fair!! Someone needs to sue HSBC!! how?? i could go on and on someone help thanks
it just seems that HSBC is the only company I have dealt with whose prime objective is to take your money. a few months ago I was a little late on a bill so I was getting hounded by the collectors. I finally talked to one of them and we established that I would pay x amount one week, then x amount the next week. but what the man didn’t tell me is that he set it up as a recurring payment taking money directly from my bank account. so the first week came and I sent the money over the internet for my bill. but that didn’t matter. since it was recurring it didn’t matter that I sent it in, it took out the same amount that I had just payed, so not only had I payed my bill twice, I racked up some overdraft fees with the bank. and when HSBC realized there was no money in my account they nailed me with a 30 dollar charge. this happened for about a month straight no matter how many times I called to tell them to stop. now I am in debt $200 to the bank, and roughly $200 to HSBC, all because of one persons error, not my own. and now HSBC refuses to take blame for this, so unless I try to make legal maneuvers I have to pay $400 that I can’t afford right now. if anyone has any info on how to sue this company please contact me. my email is barrellaj@hotmail.com. I would definitely love some info on how to stick it to this rip off company.
and also like to hear stories of how many other people this garbage company full of thieves, has ripped off. thank you.
I hate HSBC…here is my story and I will say I have never, ever been treated so poorly by anyone. I am not a loser and I do have good credit. Last November, I did not receive my statement. Where did it go? I have no idea. I called them when I realized it and by this time another statement was being mailed to me. They told me to wait and I would get it anyday. I was on the zero interest rate plan and when I got my statement, my interest rate went up to 16.99%. My minimum payment of $50.00 was now $450 which I could not pay all at once. I called again and nobody would listen to me. Absolutely nobody there is willing to help me. So, I sent in $225 dollars and I keep getting late fees and now my interest rate is 31.99 and my payment is $500 per month. I cannot afford this. I want to get an attorney to stop this mess and get caught up.
Any ideas?
I HAVE NEVER EVER DELT WITH A LOUSIER BANK THAN HSBC!!
I bank with them in the UAE. If I didn’t have to pay 28 dollars to get away from them, I would leave them so quickly. Right now they don’t take any fees from me, so I’m just happy that I’m hopefully costing THEM money, but they are HORRIBLE!!!!!!!!!!
UGH
well i have a same problem with HSBC Auto Loan. my payments were always made on time and my mothly payments are 429.30$ and all of sudden i get my statement owning them 1000.00 for my monthly payment.
etc
we cant just sit here and complain lets all get together and sue them. my email is prkosusrcu@yahoo.com
please email me and im willing to work on this case. But the state won’t listen just me it will listen to all of us and lets file it federal court. Please im begging everyone out there to contact me on my email…thank you
Had an awful, awful experience with HSBC in the UK. I don’t even know where to start. From the day I opened my account it was mess after mess. They treat people like rubbish and lack any interest in serving customers. They made an error in setting up my account, charged me fines when I couldn’t pay my bills because I couldn’t access my account online while overseas, eventually waived the fines when they acknowledged it was their fault, but yet proceeded to cancel my credit card anyway. I even wrote a letter to complain and they told me I couldn’t get a new card because I hadn’t paid my bills. What the?? First they tell you it’s their fault and then they still treat you like a criminal. In any case, this is just one of the many horror stories I have about HSBC. I could go on for a long time. I eventually left them as soon as I could, and as a parting note they started spamming me about returning my cheque book and card to them as a matter of urgency. Ah! Treating me like a criminal up to the very end, eh? I know where they can put their cheques and card. What a lousy lousy bank! Keep away.
I gotta say most of the people that are here complaining about late fees and for being late are bunch of retards!!! Of course your going to get a late fee for being late!! they have no grace periods and they gie you a recommended mail in date. Thats why they bill you for it… you cant say there was a family emergency because theres so many people that have called with lies… I’m not saying everyone is lying but its like the second movie of Harold and Kumar.. Outside people look at us Americans like a bunch of idiots for never reading the info we get sent to us. The reps are not all from india retards. We are also in the states. I get people calling everyday for saying stupid crap like i couldn’t pay my bill because I was out of town. Hello? That sounds like its your fault not ours. We try to help people, but what they don’t realize is that there’s another human being in the other line that most people to care to scream at for your own mistakes. And for the people that sign their applications without reading are also impaired. I get call from people saying well they Best Buy Rep said to sign in all those blanks. Gee if they told you to eat your own shit would you? And then you call back saying ohh they never told me what Account Shield was? Most of us Americans and retarded. And then you all dumba**es are saying nonsense like i had to wait for 20 min on the phone! Do you think we just finance one or two companies? We finance over 100 companies and there’s a lot of retarded people calling in about Late Fees again? If you read your card holder agreement then it would state a lot of truths. People are saying oh yeah my other credit card gives me a brake. Not knowing that a lot of their other cards are also from HSBC. We give breaks to people who ask for a break and if it’s within guidelines. How are people going to think they have to pay only (example) 800 when their bill says 1300. Then they ask well my balance says 1300 but promotional payoff is 800. And then their retarded self send the wrong amount and get all the deferred Finance charges for not calling to ask or again like I said; read their statement back and front. People wanna sue our companies all the time not knowing about their cardholders agreement. And then we have the other group of idiots that call saying well I didn’t get my statement. Gee did you ever change your address or checked with your post office. Of course they’re going to say yes because they’re going to sound stupid as hel* when they say no. How many mail gets sent out and gets lost? ALOT retards. And then we have the another set of people saying well my Best Buy card or my Kawasaki account are not my main priority. I have other bills to pay. If you just read that sentence it doesn’t sound right because I you bought a big screen TV or a Computer do you think it’s going to ay itself? You don’t own the item until its paid. Everyone Keep that in mind. I’m so sorry to hear all these uneducated and educated people sound like a bunch of impaired people.
Sincerely a Rep that gets this kind of daily bullcrap
U are paid to solve our problems not to blame on customers… if ur employer sees this shit .. u wil b fired
Ok well frist of all Rachel, did you not proof read what you typed before hitting submit? Your grammar is right up there with an eight year old. Then you have the nerve to insult these people’s postings about their education levels. Ha ha. Pot calling the Kettle black as they say.
Next….I am an employee of HSBC Bank as well. I do feel sorry for the customers who have been mislead and bullied into products you don’t need because of the banks greedy ethics. They focus purely on the big accounts, business (large and small) and forget about the every day guy. They also rip their own employees off by forcing us to hold and account with them, pay a below average wage and don’t pay over time so you are more or less working for free sometimes. It is disgraceful.
Lastly….I have never felt sorry for people who have had to pay overdraft fees etc. This is well before I started working for a bank. I see it that you are still responsible to manage your own money and bills. It is no banks responsibility of calling you at home every Monday morning to ask if you will be able to pay for your previous weekend of partying and/or shopping!
HSBC have continually been calling me as I have several DD’s coming out of my account every month, but no money go in. Now this is because I have a seperate account into which my wage goes. On numerous occasions I have asked for a a list of DD’s so I can transfer them, but no. Never happens. All that they are concerned about is that money goes into my account. Whenever I ask them – and I do every time – for the said list of DD’s, I’m told that “they can’t, it’s not their department”.
Poor customer service. I know, and have actually told them, how they can get a letter sent to me with this info. I’ve told them the memo code to enter into their computer. And I’m still waiting. I know this information, because unitl 2006, I used to work at HSBC, but was made redundant because “people overseas can do your job just as well”.
Apparently not.
When I hear about the banking system going down the pan, and the big banks losing money hand over fist, I console myself that it couldn’t happen to a more deserving set of a**eholes than this shower.
I hate the friggin bank also. I used to work there and can tell you that they suck. They send the work to India, and them people are more stupid than a pig in mud.
I tried to call today about a problem with my loan and called the number on the paper they mailed me only to find out that its not thr right number so they told me to call another number and they couldnt transfer me. I thought here we go. Well after calling that number they said nope not the right number, call this number, and so I did. Once again told not the right number and was put on hold numerous times, once for almost 20 minutes until I hung up.
I aksed to speak with someone in the US everytime and was told the same thing. “You can get put back in the que,but you might not get an American. Well is that just freaking great. I was finally told ok we have someone from the US and when they tranferred me I got a Chinese speaking man who’s english was worse than India. Of course no one could help in which I decided I need to just go to the branch and see a live American person. I hope HSBC goes to hell like the other banks are. Then what will the little India people do then? Maybe they too will open up nail shops. LOL
I hate HSBC! I went travelling for a while and so I changed my registered address to my parents. I also paid 100 pound to cover my overdraft fees while I was out of the country. I went to access my account one day and found that they had closed my account. I called them to ask why and they said it was because they had sent me a letter last month telling me they had sent numerous letters saying I have to pay my overdraft off immediately because my account had been inactive. I was not overdrawn more than 1500 and I was covering all overdraft fees! I was appalled to find out that they had been sending letters to my old address! So now I have to deal with a collections agency and probably have been black listed and none of this was my fault. I think that now that they have reduced the overdraft fees due to the big uproar they just want to get rid of people who don’t pay their wages in their accounts. I had full intention of paying the overdraft off when i returned and they were not charging me any late fees so I was so shocked to find they had closed my account without even telling me. I HATE HSBC and I will never bank with them again.
these assholes entered a default against me in court for a card i settled a balance with two years ago, what assholes now i have to fight it
HSBC What a bunch of retards! Next time i get a loan i’ll get it from the mafia . least they’ll kneecap me instead of calling me 20 times a day for three MONTHS if i miss a payment .I Kept on telling them the same thing over and over they don’t have a fcuking clue what they’re doing . So went with debt matters they only get £11 a month they say thats not enough [greedy bastards] well thats all they are getting now they are trying it on . HSBC THE WORLDS LOCAL WANK
Hsbc are the wrost possible bank to ever have the misfortune of dealing with. I mean Incompetent staff, No customer service, People from the bank ringing you and harrasing you, Failure to deal with customer complaints in a proper way. ‘The Worlds Local Bank My Arse’. THey know nothing about Customer Service. I reported my card lost and then they refused to issue me with a new one due to ‘Recent Activity on my account’ (Bullshit). They had me on hold for 40 mins because their staff were to fucking stupid to even know their own terms and conditions and when ever you complain the send you the same letters and the same responses from the same retards. My advice Halifax or LLoyds.
I’m traveling abroad and hsbc decides to put a security hold on my credit card. in order to lift the hold, they tell me to answer a series of yes/no questions over the phone to verify my identity. the questions involved makes of cars (that i never owned) and street addresses for places i’ve never heard of or been to (plces in chicago…). minutes after submitting the test the results show that i failed the test. they tell me the only thing i can do is to send 3 forms of documentation/identification to the office in california. is this common? i cant believe how unhelpful they were. i’m in tokyo now, once i go back to the states, i’m closing my account.
i agree tat india hsbc is useless coz ive worked in hsbc,cyberjaya malaysia…v use 2 hv hell wit thm over tha phne dealin things….bt i stil say tat hsbc in diff country is ok n doin 5n…anyway tx…