Well I don’t hate them much but today specially feeling like throwing my phone out of this window along with my credit card.
Calling their customer service for the 3rd time…
The only message i could hear is “Sorry all our phone banking officers are busy, your call is important to us, please continue to hold the line”
Now also she said this message for the 12th time..
and now..”We apologize for keeping you on hold….please call back later…thank you” well that was the 3rd time in a row…
I lost my net banking password and asked them to renew it and damn they sent me new password by post after waiting for 10 days and what now ? I am still not able to login…
Sucks…customer service is bad according to me…account holders have to wait for such a long time…I tried thrice but still couldn’t talk to any person…..all I could hear was voice message….
So if you are thinking of going for HSBC credit card then don’t expect much from their customer service…they won’t pick the phone even if it is 11.30 in the night…
Deep
28-Aug-2007 at 7:47 am
HSBC SUCKSSS!!!!!! I HATE !@^%$@!^%$!^%$!!!! I made my payment 10 min after the due date because a fam emergency. They charged me $$$$$40. None of my other cards would do that!!!! Chase is really cool when it comes to these kind of things. Chase has always been good to me….
21-Aug-2007 at 9:08 pm
HSBC sucks…it is impossible to actually speak with a live person…I called to close my CD account and literally had to select the option that my credit card had been stolen to actually speak with an HSBC employee, then got a runaround while they tried to find someone who could help me close my bank account. Ridiculous–then when I actually found a real person to talk to, they said they couldn’t close my account until the maturity date. GUESS WHAT- I called back on the maturity date and they said I couldn’t withdraw early because the CD had RENEWED at maturity and I “hadn’t let them know that I wanted to close the account at maturity”!!!!!!! Funny- they wouldn’t LET ME! What a joke. Terrible customer relations, STAY AWAY!
18-Aug-2007 at 11:18 pm
They are the most unreasonable bank ever! I checked my account balance the other day and I am £300 short. I check with the bank and find out HSBC Credit have taken the money without any authorisation whatsoever or any prior warning. To top it off they can’t explain why this money has been taken and they say it is going to take 14 working days to resolve the issue. In the meantime I have been forced to pay my rent late and I haven’t been able to eat or get to work to earn any more money to cover my arse. I have a job interview to get to on Monday and it looks like it is not going to be possible now all thanks to your friendly worldwide bank! Seems like an extreme coincidence for this to happen in the week when the world economy has taken a big hit!
10-Aug-2007 at 9:33 am
HSBC PREMIERE THAILAND has terrible service! Do NOT even think about opening an account with them!!! They are always changing their policies and the customer ends up paying. I had to beg, I mean BEG the call center to even tell me the NAME of my relationship manager. I have tried calling the highly marketed “relationship manager” many times, but she is never in the office, and she never calls back when left a message. They are an anonymous empty corporate machine that likes to tout themselves as your “local bank”. WHATEVER! Take my advice and bank with someone else that doesn’t over-promise and under-deliver.
01-Aug-2007 at 7:20 pm
POSSIBLE VENGEANCE!! Some Congressmen from NY and other states are looking into regulating the OVERDRAFT FEES for all banks…. I used to work for HSBC. It is absolutely 100% their BUSINESS PRACTICE to screw poor people out of money by enrolling them in Overdraft…. which consumers do not even have to agree to…. fes associated with credit cards and other bank lending products are regulated; there is a max as to what they can charge, think its around 29-30%. Way back when, it was decided that OVERDRAFT FEES were not “finance” charges and were not subject to the same limit… in other words, banks can charge whatever they want… if you are short $1 on a purchase and they lend you $1, it costs $35. you do the math….. granted, i should know what my balance is at all times, but…. some purchases post the same day, some the next, some in 5… its virtually IMPOSSIBLE to track all your debits, plus automatic payments coming out…. they make it that way on purpose… PLUS, they’re my freakin BANK!!! who else would I expect should be able to provide me with a valid, real-time balance at any time??? they cannot… it is beyond frustrating, it is criminal. I worked there…. they are very successful overseas, theyre relatively new to US and it is their goal to turn the US market into a gloriofied chop-shop… lets take em down!!! CLASS ACTION SUIT!!!!!!!!!
21-Jul-2007 at 12:55 am
hey. i hear what you are all saying, and i sympathise with you all. spare a thought for us poor b*stards who have to work for them tho! they are probably the most evil company in the world! pay = sh*t, management = ironically named and EVIL! we dont like having to be unhelpful, its just the way we are forced to work.
13-Jul-2007 at 8:13 am
I took $200 in cash from the atm using the card , I had limit of 5000 and 2500 cash advance!!!!Because of “unusual” withdraw they decided to cut my limit to $600. Hilarious!!!!!
19-Jun-2007 at 12:25 pm
I want to deposit my personal lone amount of this mounth. Please send the contact number
04-Jun-2007 at 7:11 pm
HSBC, the ones who advertise profesional customer care and social skills to all customers, “we can help,and that with a smile.
HSBC have withdrawn my debit card knowingly putting me in a very awkuard position simply because I have overdrawn my account several times over the past six months. The lowest amount overdrawn was £3.75, I got charged £25 for that, the highest amount, which is the most recent is £130, which they also charged me for. I don’t have an overdraft with the bank, but I do have a verbal aggreement they stop all transactions when my account has reached zero funds, something they obviously can’t manage, now they are dictating to me with a hint of psychological terror that I have been a naughty boy and missused my account, the penalty for that is; Debit card withdrawal and a 3-6 month account review, find another way of managing your monthy out-goings.
All in all, exelent interpersonal skills, I don’t think. HSBC they call thenselfs a world leading bank yet they have the three main ingredients for domination; Dictation, psychological terror and punishment just for going a few pounds over the top.
“Discusting methods.
02-Jun-2007 at 2:57 am
I work with HSBC in Malaysia and guess what?! Being the top 5 or top 3 world’s most profitable bank, they pay very very low, not even up to the industry’s rate! And eventho making profit more than 9bil a year, they’re very stingy in paying bonus. I’m not asking for 10grand every month, enough if they can match up to their counterparts.I first thought its probably just here, but my friends in US and UK who work with HSBC say “HSBC is known to pay shit everywhere” and turn over of people quitting is very very high. but they’re good in covering up to make their workers happy by doing clubbing,parties and events.If you want glamour, you can work here.but pay and increament is very bad.