We are using Hathway one of the machine in our office, recently they introduced some new internet plans, so we decided to switch to 256 kbps connection from 128.
I called them up on their helpline, tried couple of times..no one picked up…3rd time some person picked up the phone…gave my account details and asked him to change my plan. As usual he asked me to mail to their email address, since we had followed the same procedure for other account and no one cared to reply for 3-4 days so I told him that no one replies there so please open the ticket on phone only…..
He opened it and told me their person will get back to me, gave me complaint number…
No one contacted me for approx 5-6 days, so I decided to call them up and find out what’s happening, as expected he again asked me to open the ticket…I told him that I already have ticket opened, please search for my name in your ticket database and find it….
He finally found it and said, yes there is a request to change the plan but it has not be followed up…
I asked “why? I had mentioned you guys in advance and also told that we want new plan to get changed from 1st of May so why it has not happened till now?”
He replied saying “Sir, because you have not opened the ticket”….
I was like…(WTF) “dude? what ticket you are talking….you have everything in front of you and still you are saying not opened ticket….”
And the argument continued for quite sometime, but in the end I agreed to mail them again and he promised me that they would reply to my email soon….
Got few quick replies from their side…most of them were redirects (Nitin, please correspond with Deep, Nitin says..i will get back to you in couple of days etc….)
and suddenly everything stopped, no replies for 2-3 days…called their billing department…got in touch with Nitin, he promised me that he will send me details soon…accidentally I found the invoice in my boss’s cabin…called him up…but he wasn’t there….
some other person asked me to provide details and damn again asked me to send mail…sent mail…no one responded…
called up after 3-4 days….i.e. today…got assurance that he will call me….and he did 
So end of the story…..? He is going to issue a fresh bill and we have to pay charges for the month “May” according to old plan…
Today it is 17th of may, I haven’t got any invoice from them (I had talked to them approx a week back)
Very bad customer support…sucks…
26-May-2005 at 10:59 am
hey hi just came blog hopping
yeah even I been using it since two years now…. Their customer support is stupid sometimes.. earlier I had sharred connectivity and when I use to call them saying their router is down… they use to ask me to clean cookies… damn .. it was frustrating… to even get the point across
but I still believe Hathway is Best among the worst broadband available in India
as of now
29-May-2005 at 10:18 pm
hathway customer frm past 16 months………..now my net is icu frm past 3 months…….some other net do come in my area or ill b bak in stone age era
06-Jun-2005 at 11:39 am
Not only Hatwhay - Hathway Bahwani customer support service is poor.
Even their cable net service is very very poor
I got refund for my Net connection fee fm Hathway - Hathway Bahwani Bombay
We welcome feedback on Hathway - Hathway Bhawani cables Net
For furhter info. on Hathway - Hathway Bhawani cable Net visit us at:
http://www.ksndb.com/hathway_bhawani
09-Sep-2005 at 2:46 pm
Hi
Unfortunately i am logged on to these pages after applied for a new connection already.Now they say thell deduct a 1000 Rs for termination.I paid them well 15 days before till date they have not installed the modem and connection .And to top it all since last one week I call them everyday (yes they wont call even if u leave messages or anything)and they tell me not that they ll do it after so and so time .Theyll tell you it will be done today.You wait whole of evening and call them up again next day.
All this when i share the building with the owner of this bhavani cabel:)
Man this really is a pain.So people any plans For a broadband connection go for MTNL much better.
09-Sep-2005 at 2:49 pm
I have applied for MTNL Triband, lets see how it is..
will post about it after testing…
Deep
25-Sep-2005 at 1:12 pm
Ashish:
can u email us fm our website -
http://www.ksndb.com/contact.htm
Regards,
Rajuji
http://www.bably.com
01-Nov-2005 at 8:38 pm
hey folks im with hathway chennai, i recently found my connexn was too slow and checked and was flabbergasted to find i was getting roughly 30kbps. Great!! this is what they call broadband. I was promised 256 kbps and i have to put up with this shit! Nonetheless i called up hathway customer care and told them the problem, they said it was fine and i wouldnt know kbps from Kbps, would you believe that!! Im changing isp’s right now..
17-Nov-2005 at 6:31 pm
I think your speed is 30 Kilo Bytes per second equals to 240 Kilo Bits per seconds.Dont be confuse with this bit and byte.Read about this.
30 KB/S is excellent speed.
02-Feb-2006 at 11:58 am
HAthway customer support sucks .. I recently asked for a new connection and havent been able to use if for 4 straight days now. The customer support puts u on a merr-go-around trip.
Suggest everyone keeps away from Hathway!
07-Feb-2006 at 1:23 pm
Dear Sir/Madam,
My name is Rizwan Chhotani and my Customer ID is 76305.
I am facing lots of problem while surfing net. Your net is working very very slow. As yours Engineer instruction when I ping to the gateway it showz “Request Time Out” & after 10-12 lines it shows Reply and than after same “Request Time Out”.
When I try to call on your given phone number i.e. 56429933 its reply that to Fax or Mail Hathway.
Fews weeks back also I mail to helpdesk but there is no response from your side.
Please solve this problem as soon as possible. Because it effect my personal business.
Regards,
Rizwan Chhotani.
19-Apr-2006 at 2:30 pm
Hi,
I discontinued my internet connection in the month of Jan and the person called “Samuel Benjamin� collected the modem, power adapter on 5th Jan 06. I was told that it would take 3 weeks to get back my advance. Unfortunately I haven’t got it till now. We had contacted them may times but of no use.
I don’t know what to do.
01-Jun-2006 at 10:40 am
Hey,
I want chennai hathway’s number for getting a connection. Could anybody help on it.
Regards,
Harini
15-Jun-2006 at 3:44 pm
i want hathway mumbai office mail id for addressing issues which local office at hyderabad is not interested in solving and casual attitude of the customer support. at hyderabad hathway cable and televison. The local office refuses to give the mail ids? This shows the transparancey in hathway
12-Jul-2006 at 1:54 am
Hahhaaa!!!!!
Prathap, I ‘ve a recorded conversation with Hathway HO people. Which shows how much Hathway and Hathway Bhawani r rude, bindhas and don’t care for customers…..
Hathway Address and Tel#:
Bombay:
BombayTrade World, “B” Wing, 10th floor, Kamala Mills Compound, Senapati Bapat Marg, Lower Parel (W), Bombay 400 013.
Bombay Tel: : 91 22 6642 9999 / 6662 8825 or 022- 56541111
subscribe@hathway.net
Hyderabad
Flat No.301, 301A, 6-3-655/1, S.V.E.Meera Mansion,
Civil Supply Bhavan Road , Somajiguda, Hyderabad-500082
Tel: 91-40-55831313.
Hyderabad: 040-55463456
hydhelpdesk@hathway.net
Regards,
Rajuji
http://www.ksndb.com/hathway_bhawani/
http://www.bably.com/
30-Jul-2006 at 2:00 pm
i want dish tv shop near thane (kalwa)
18-Nov-2006 at 3:12 pm
I have been using Hathway broadband for last 12 months and the conclusion is that they are big cheats. They ask you to pay the money in advance they leave you totally on God’s mercy. Their helpline no. is always busy and you feel the day is made when you get their no. Frequent disconnection is something very common, despite repeated promises no body comes to check. I also wrote to their high-ups but no response. I have got very good feedback about Airtel broadband, I am going to switch over. I think this way, Hathway will become another Iqara..
17-Jan-2007 at 5:31 pm
yes big time cheats. I also made the mistake of paying 6 months in advance (first and last with an ISP). I posted the entire experience at mouthshut.com. If you have time to comment, read and suggest what I can do, URL is at http://www.mouthshut.com/review/Hathway_Cable-115825-1.html
17-Feb-2007 at 6:23 pm
we have hathway tv cable but service is verry bed
19-Feb-2007 at 1:25 pm
Hathway Customer support at chennai always sucks. Pls don’t call 42261313 they do three things
They ask
1 your name
2 your number
then next information is
3 we will call you in 30 mins
but you will never get any call
20-Feb-2007 at 9:05 am
Hathway Customer support at chennai is worst don’t go for hathway i got connection on the day itselt hatway was not working for me up to 15 days but still now it is not yet solved .workers in hathway deff and dum if you complaint also they won’t reply and further they won’t give respect to human being complaints.i made 15 times call but still now not yet.
Kumar.
22-Feb-2007 at 8:47 pm
In spite of paying charges for 4 months in advance, all my channels are blocked.What am I suppoed to do? I’ve paid a cheque for Rs 1268/- and the cheque has been encashed. My cable operator is Rao Cable vision.
Start my services immediately.
shailesh
07-Mar-2007 at 12:24 am
Dear Sir,
I m the most UNFORTUNATE one to use yr services through yr cable operator MEENAKSHI DEVI BROAD BAND ,KANPUR.
In 30 days I have to call them 12 times . Incase if i get REFUND i will NOT WASTE even a single second to say GUD BYE to HATHWAY.
9839215058
9335767565
19-Jul-2007 at 7:15 am
we are changing the house from vishnu residence (gandhi nagar)to Plot no 54A, P & T Colony, gandhi nagar-80. So, please I request you to send the technician sothat he can change the connection.
14-Jan-2008 at 9:45 am
your service sucks. You are the lousiest ASSHOLES on earth. Well, you might have known this already.
You are at the verge of being thrown out of the industry soon. Take my word for it.
03-Jul-2008 at 11:59 pm
Hi,
To whom so ever it may concern,
I am Shantanu puranik one of the customer of Hathway internet who is really frustrated with the service from first day of installation.
I have already launched a complaint regarding my usage ID i cant see my usage with provided Id on Hathway internet site ID which was given by Hathway itself its (shantanupuranik08@hathway.com).
Can any responsible person will look in to this and get back to me with the proper information how to activate or if any other process is there please inform me.
If Hathway internet can call me for renewal of the connection why cant your company solve my problem I really wondered that this kind of service can provide by any internet company.
Hope this E-mail will give you the idea whats the problem exactly i am facing right now.
Suggestions to improve your service
1) Proper communications service (Currently its too bad)
2) Proper handling of complaints (Currently its not happening)
3) Fulfill the customer commitments ( Currently its no where standing)
After all this i will really appreciate if any reply on this or any call on this to me from your compnay.
Thanks & Regards
A frustrated customer of Hathway Internet service
Shantanu Puranik(Pune)
20-Jul-2008 at 12:54 pm
I live at house no. D-171,Sector-49,NOIDA.My mob.no.is 9212284507.
I requested for internet conc. on 17,18&20-7-08 at ur fon no.9511-46085777.All the times, I was told that some executive would contact me on fon.Non contacted me till today.
IT IS JUST A FEED BACK TO UR SERVICE & STAFF”S WORKING IN THIS FIELD.
ca Raveen Vats
F.C.A.
03-Oct-2008 at 6:10 pm
i mahesh kumar kothiyal your hathway .net costmor from bharuch gujarat,from 15 aug my net not working to till date no body responce from board and bharuch , so please do some need full action or start my net to day.this mail send on 25sept.
thank you
Dear Sir
now your hathway enge. say next 10 day your net is not working and total days 48days and 10days plus total days is 58 days and onther thing say to take back your money but i say you have return my money with interstof 58 days plus when my money reach in my hands total days interst will be paid buy you.
thank you
mahesh kothiyal
kothiyal2003
19-Nov-2008 at 8:05 pm
am bharath reddy,
am taken hathway net connection on 16-10-08,and am using the service from 18-10-08. am taken the connection for only one month, but your providing the service till now.so please dissconect my connection.otherwise i will not pay the bill for next month. so please disconnect my connection.
my coustomer code is 380767, my phone no is 9177206575 am expecting a quick responce from you……
09-Dec-2008 at 3:15 pm
Hai
I am Aparna ur serviceis good so i would like to continue the internet service as itook 4 months package befor so by the 19th december our internet connection will be disconnected so now i would like to continue the internet.
so i would like to know what are the internet plans are u going to gives so i reguest u give the
information regarding the internet plans so
give me soon the information regarding internet plans to my mail id by today evening .
bye
21-Dec-2008 at 8:29 am
HATHWAY is pathetic. Hathway Sucks.