Bad day today, for past one week mails from our office mail servers are getting bounced back by VSNL mail server, the reason was, our IP got listed in Spam because of 2 virus infected machines…
I cleaned the machines, got our IP removed from SpamHaus (VSNL uses IP list from SpamHaus) but still VSNL is considering our mails as spam and bouncing the mails…every time it provides the same reason in the bounced email…”< -- 530 5.7.1 http://www.spamhaus.org/query/bl?ip=xxx.xxx.xxx.xxx"
I called their customer support phone number and asked them to remove it, they asked me that it wont be possible to remove it from here, please mail us at customerservice@vsnl.co.in, so I mailed them, no response for a 3-4 days, so I called them up again....they asked me to send mail to abuse@vsnl.com, since the email is vsnl.com so mail got bounced back stating same spam reason...
So I called them again, this time again I was told that they wont be able to help me, since I am not VSNL customer, they cannot lodge the complaint also…
So the solution? Nothing, wait for VSNL to remove our IP automatically…it may take 1 week, 1 months or few months…
They did not let me talk to some senior person in technical department also….the work is just 2 mins of work…they just need to refresh their spam list cache…
Very bad customer support…
20-May-2005 at 9:02 am
HEy Deep,
HEY GREAT STUFF…GOOD TRY..KEEP IT UP KOEL..AND I REALLY LIKE THE UR DESCRIPTION OF ALL THE BLOGS.. LOVELY BLOG.. DO WRITE BAK..HEHE
TAKE CARE
JAI SHREE KRISHNA
BHAVI
20-May-2005 at 9:04 am
HEy Deep,
HEY GREAT STUFF…GOOD TRY..KEEP IT UP KOEL..AND I REALLY LIKE THE UR DESCRIPTION OF ALL THE BLOGS.. LOVELY BLOG.. DO WRITE BAK..HEHE
TAKE CARE
JAI SHREE KRISHNA
BHAVI
20-May-2005 at 3:44 pm
Heyy….
Nice place you have here :)…. thought I’d drop in and say hi
Regards
24-Dec-2005 at 10:57 am
Dear Sir/Madam,
We are not getting our mail at inbox. My id is pluskolkata@vsnl.net,
and my name is Arunava Roy, our contact is 9831722241, Plz do the need ful by which we can surff our id. Right now we are just able send message but not able to accesss our inbox. So plz solve that problem as early as possible most probably on today.
Regards
Sayak
23-Jan-2006 at 11:02 am
Please help me.
I am not able to send email.
Always getting error in sending mail.
ERROR:
……The host ’smtp.vsnl.net.in’ could not be found. Please verify that you have entered the server name correctly. Account: ‘bom5.vsnl.net.in’, Server: ’smtp.vsnl.net.in’, Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 11004, Error Number: 0×800CCC0D ……
13-Feb-2006 at 11:31 pm
please help
set up new e-mail addy but error coming up as socket error 11001
and error number 0×800CCC0D
any idea how to get rid or solve the problem
14-Feb-2006 at 10:41 am
Dir Sir /Mandam
Using Microsoft Office Outlook 2003. Cannot send and receive emails. errors 0×80040900 - 0×8007007E - 0×800CCC0D
Thanks for your help
Regards
F. KOFFI
17-Feb-2006 at 5:48 pm
Dear Sir/Madam,
I MR PRADEEP OZA WANTS TO RENEW MY ACCOUNT (MANALIOZA@VSNL.NET)
MY CONTACT NO IS 9869053651
PLEASE HELP ME
HOW TO CONTACT VSNL
THANK YOU
PRADEEP
16-Mar-2006 at 2:04 pm
SARA SUOLE.
Dear Sir,
This is Sara Suole, and We are using BSNL Broadband, and vsnl.net unable to access the connection. The modem is working and the telephone lines are correct, but unable to access the vsnl.net
Vsnl.com is working but our Id is Vsnl.net it is not working.
Pls guide us how to contact the vsnl customer care. As we are in urgent need of vsnl.net connection.
Thanks,
Amala
29-Mar-2006 at 11:54 am
I have an VSNL (Tata Total) account and I mainly use web mail access to receive and send emails to / from my VSNL account. From 27th March onwards I find a peculiar issue. The emails I send out to others using the web mail feature in VSNL web site, are not actually delivered to the recipients, though these are shown as “sent items” in my “Sent” folder. Also the auto forward option, which is set by me for all the incming emails in my VSNL inbox is also not functioning from the same date.
The problem is not PC / ISP connection specific. I have tested the above failures in two different PCs - one in LAN and another in DSL broadband. Both the scenarios, the sent items are not delivered nor the auto forward feature working.
Any one out there, facing similar problems ?
Balaji
04-Apr-2006 at 8:33 pm
Sir/Madam
Earlier I was a frequent user of VSNL internet. But due to some personal reasons I was out of touch with VSNL for last two years. And my E-Mail address was abc123@vsnl.net.in Now my problem is that I am not able to access the same account. I want to know can I avail the same id again? I am ready to renew my membership. Please do let me know about this on 9868050142 or sonypthomas@rediffmail.com
Further please let me know from which site i can access the id
Thanks
Sony
20-Apr-2006 at 4:28 pm
Anybody brief me how can I set smtp in linux send mail for data one broadband. I can not send mail out side.
please help
22-Apr-2006 at 9:14 am
I am using BSNl Broadband. and i have configuerd my Outlook express for VSNL mails, but my outgoing mails are not going and the following message is comming “An unknown error was returned from the SMTP server. Account: ‘overseas’, Server: ’smtp.vsnl.net’, Protocol: SMTP, Server Response: ‘521 Service not available.’, Port: 25, Secure(SSL): No, Server Error: 521, Error Number: 0×800CCC61″
22-Apr-2006 at 10:35 am
I am getting error in sending e-mail via (jansons@nde.vsnl.net.in).
What SMTP server should i feed in order to send e-mails.
Thanks
28-Apr-2006 at 1:17 am
Sir/Madam,
I want to renew my vsnl.net account. I was contacted over the phone by the vsnl. customer service from Bangalore. I told the peson who contacted me that I would like to renew my account. would it be possible send someone at your earliest.
Thanking you,
Jacob Parappally,
Tejas Vidya Vihar,
Sudhirvana, Carmelaram P.O.
Bangalore - 560035
mobile: 09448908755
08-May-2006 at 2:44 pm
I have taken vsnl broad band connection very recently. From the second day of activation I could not open any webpage and browse through the net. I complained 4 times from 5th to 8th May speaking to a new operators every time. They took 4 days to attend to my complaint. Today I am able to use the net.
Its high time the vsnl (govt undertaking) pull up their socks lest the customers switch their brand loyalty to private players, even if it costs more.
Rahul.
15-May-2006 at 6:30 pm
I am using BSNl and i have configuerd my incredimail for VSNL mails, but my outgoing mails are not going and the following message is comming “An unknown error was returned from the SMTP server. ccount: ‘overseas’,Server: ’smtp.vsnl.net’,0R ’smtp.vsnl.com Protocol: SMTP, Server Response: ‘521 Service not available.’, Port: 25, Secure(SSL): No, Server Error: 521, Error Number: 0×800CCC61″
17-May-2006 at 8:45 am
I have forgotten my pass word for connecting and checking my mails on skbrahma@vsnl.net kindly hep me out immediately my mobile no is 09850586489
23-May-2006 at 5:57 pm
hi i am getting error like
“The TCP/IP connection was unexpectedly terminated by the server. (Account: smtp.vsnl.com’, SMTP Server: smtp.vsnl.com’, Error Number: 0×800ccc0f).”
while clicking “send/receive”, i can able to receive mail using outlook 2000. but sending giving an error…
help me to come out…Ramesh
03-Jul-2006 at 6:21 pm
Dated 03.07.20006
we got the vsnl connection on 29th june my application no is 702153 we could not get the line properly and we are unable to use the same kindly tell us the person whome to contact with adress $ cell no,so that we could come out of this problem
kindly rectify it as soon as possible
18-Jul-2006 at 8:29 am
Dear Sir,
Refer to my complain No 96496 dated 06 July 06 and reminder on 12 July, 14 July (158322), 17 July and 18 July 2006.No action has been taken so far to rectify the problem of broad band.At the time of connecting it shows error 651.Sometime it got connected for a second and again it goes off.
Kindly take necessary action to rectify.
21-Jul-2006 at 5:04 pm
We have a BSNL broad band connection How do I send out vsnl.net email using outlook express? I can only receive mails to my inbox but cannot send out.
23-Aug-2006 at 9:24 am
I have asked for my account renewal as early as 11th Aug. You claim to have sent me the renewal pack which is not received by me. My account expires on the 26th Aug. Please do renew and advise me as to what to do-Narasimha Tel: 26684979 / 26687269 / 9886035653
28-Aug-2006 at 10:00 am
Sir,I am totally unsatisfide with your tata indicom broadband .As it harras the customers with their own faults.I booked the connection by receipt no.1512377 for 3000 MB ,but they allotted me unlimited pakage and consumed in month instead of six months.After complaining for one month regularly ,rectifide it ,but it is not working with complaint no.435894 with reminders at a streach.Complaints are farworded on complains that’s all.No body is there to take the responsibility.
29-Aug-2006 at 11:44 am
VSNL is such a big organization but have a very poor service. My account is closed from last 2 days and I am trying to contact them but are have only contact number 022 6799 0121.
24-Sep-2006 at 1:01 pm
this is what i get: Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: ‘VSNL Mail’, Server: ’smtp.vsnl.net’, Protocol: SMTP, Port: 25, Secure(SSL): No, Error Number: 0×800CCC0F
I cannot send but can only receive my other email id is can somebody help me out on this. I have a broadband connection
02-Jan-2007 at 7:47 pm
Hi,
Vsnl customer support has really gone from bad to worse, i recently (november 2006) shifted my place of residence from sion to mulund. sending a request to vsnl for the shifting if they can do it gets me a reply that is can be done at some charge. the connection gets shifted in about 10~15 days time.
(end of the good part)
The person who had come for the cabling did a sorry job of the cable routing as the cable runs diagonally across my window (top right to bottom left of my window) and it runs the same way for the person staying above me {pathetic cabling}. now the internet runs smoothly for about a week and since first week of december there is no link on my ethernet card (no light on my lan card).
Having confirmed that my pc or my lan card is not faulty (being a hardware and network engg myself), i lodged a complaint for the shabby cabling and the no link status to vsnl customer support. I get a (standard) reply that the problem will be attended to in 24 hours of time. well the problem was attended to but after 4 days, the link issue was sorted and i was told that there is some other guy who will handle the cable routing problem. The lan link went down the next day and after repeated mails and phone calls to them there is no reply from them except the standard 24hour some one will get back to you…. i am really helpless as to what should be the next action
29-May-2007 at 2:20 pm
Dear All,
My account id:jayakar27.
My internet connection has been disconnected past 2days and i complained this issue to customer care,but no action taken till date.
Are u relly interested to serve the customers are coming to office for enjoying.
This,iam saying because i face this type of problem for every one week and i hardly use net for 20days out of 30days.
And for renewal you are prompt i,e for disconnecting if account expires,same thing show your interest in solving problem.
And More over your technician doesnt lift phone when we have problem,yeah we call him at working hours only.
Please i dont want this to happen again.
Please think from other side also and act according to that.Some of urgent work has come to halt because of you people.
Regards,
B.Jayaker
02-Jul-2007 at 7:30 pm
I am using VSNl Broadband. and i have configuerd my Outlook express for VSNL mails, but my outgoing mails are not going and the following message is comming “An unknown error was returned from the SMTP server. Account: ‘overseas’, Server: ’smtp.vsnl.net’, Protocol: SMTP, Server Response: ‘521 Service not available.’, Port: 25, Secure(SSL): No, Server Error: 521, Error Number: 0×800CCC61″
Re. Change the SMTP :
smtp.vsnl.net
smtp.eth.net
smtp.vsnl.in
01-Aug-2007 at 3:15 pm
I applied for broadband combo (399) offer along with new phone connection last month in secunderabad.
It was really great that I recieved the phone (040 66710050) with in 1 day.
Till now I did not recieve broadband, even though I received the phone bill of one month.
04-Sep-2007 at 6:12 pm
I am using VSNl Broadband. and i have configuerd my Outlook express for VSNL mails, but my outgoing mails are not going and the following message is comming
Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: ‘mail.vsnl.net’, Server: ’smtp.eth.net’, Protocol: SMTP, Port: 25, Secure(SSL): No, Error Number: 0×800CCC0F
but smtp is in smtp.vsnl.net only
reagrd’s
iqbal
04-Sep-2007 at 6:13 pm
I am using VSNl Dialup. and i have configuerd my Outlook express for VSNL mails, but my outgoing mails are not going and the following message is comming
Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: ‘mail.vsnl.net’, Server: ’smtp.eth.net’, Protocol: SMTP, Port: 25, Secure(SSL): No, Error Number: 0×800CCC0F
but smtp is in smtp.vsnl.net only
reagrd’s
iqbal
20-Sep-2007 at 8:01 pm
dear sir
in cant browing yahoo,orkut sites pls help me
12-Oct-2007 at 5:33 pm
I am using Sify Broadband. and i have configuerd my Outlook express for VSNL mails, but my outgoing mails are not going and the following message is comming
Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: ‘mail.vsnl.net’, Server: ’smtp.eth.net’, Protocol: SMTP, Port: 25, Secure(SSL): No, Error Number: 0×800CCC0F
but smtp is in smtp.vsnl.net only
reagrd’s
Raghu
15-Oct-2007 at 9:08 pm
for sify broadband (ISP) you can configure the smtp outgoing server as asmtp.sifybroadband.com and change the default port from 25 to 587 . and type in u r sify broadband userid . you can recieve u r VSNL emails by keeping the same server for incoming mail.
06-Dec-2007 at 11:22 am
I am using VSNl Broadband. and i have configuerd my Outlook express for VSNL mails, but my outgoing mails are not going and the following message is comming
Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: ‘mail.vsnl.net’, Server: ’smtp.eth.net’, Protocol: SMTP, Port: 25, Secure(SSL): No, Error Number: 0×800CCC0F
14-Dec-2007 at 5:27 pm
Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: ‘mail.vsnl.net’, Server: ’smtp.vsnl.net’, Protocol: SMTP, Port: 25, Secure(SSL): No, Error Number: 0×800CCC0F
How do I rectify the above said problem?
04-Jan-2008 at 4:45 pm
Earlier I was using vsnl.net package wherein I was provided email id : rrelectrotech@vsnl.net. Now I am not using vsnl package but have taken broadband vsnl connection and my mail id provided is rrtransformers@vsnl.net. Kindly let me know how I can access the incoming mails received in rrelectrotech@vsnl.net mail id.
11-Jan-2008 at 1:08 am
Dear sir/ Madam,
I was using VSNL from past 3 years. Recently i changed my PC and i configured the Outlook Express. But it is not working and saying the below errors. Kindly let me know how to solve this. I have maintained the same configuration as there in my old PC, still i don’t able to access my mails through outlook or Outlook express.
Please revert with your feedback.
Thanks,
Nataraj
Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: ‘VSNL Mail’, Server: ’smtp.vsnl.net’, Protocol: SMTP, Port: 25, Secure(SSL): No, Error Number: 0×800CCC0F
09-Feb-2008 at 2:50 pm
am using VSNl Broadband. and i have configuerd my Outlook express for VSNL mails, but my outgoing mails are not going and the following message is comming
Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: ‘mail.vsnl.net’, Server: ’smtp.vsnl.net’, Protocol: SMTP, Port: 25, Secure(SSL): No, Error Number: 0×800CCC0F
18-Feb-2008 at 9:13 am
Sir,
I am vsnl account holder since last 6-7 years. Now I am using BSNL BROADBAND connection and using Microsoft Outlook - 2003 and setting Incoming server name as “pop.vsnl.com” and for outgoing “smtp.vsnl.com”. I can receive the mails in to my outlook, but it shows error on sending the mail through Microsoft out look.
Please advice. Thanking you.
21-Apr-2008 at 11:24 am
dear sir, iam enable to check my mail from other computer using the mail.vsnl.com pls send the mail how to do. to info@multitekengineers.com
senthilkumar.N.
080 22239030
24-Jul-2008 at 8:07 pm
I am vsnl account holder since 2 year Now I am using
hathawey internet sarvec and using outlook expres
my in caming sarvice is mail.vsnl.com and my outgoing sarvice is smtp1.ttml.co.in and my problam is my 5 particular castamar mail is i am not reciving and not sending pls send me mail what is the probalam my mail ac ic deepu_jdhv@yahoo.com
06-Aug-2008 at 3:26 pm
Very Pathetic Services from VSNL. Since month back getting issue for non connectivity from their end which has resolved after 14 days of the complaint made and even after givin daily calls @ customer care for 5-6 times.. Again got same problem which has not resolve yet. VERY VERY PATHETIC SERVICES.Suggest everyone who is not VSNL customer not to buy any VSNL Connection to be happy. ( Current complaint #6606374 )
21-Aug-2008 at 3:13 pm
when i open outlookexpress send and receive notresponding error message servernot respond please wait 60seconds slove the problem
05-Sep-2008 at 12:34 pm
I HAVE APPLY BROADBAND 30/08/2008.BUT THERE IS NOT RESPONSE FOR NET SURFING I HAVE COMPLAIN ON DATE-02/09/2008 AND COMPLAIN NO IS 1181102.ANY COMPLAIN GIVE YOUR COMPANY BUT HE HAS NOT RESPONSE FOR ME THEN I REQUEST YOU PLEASE YOU HAVE SHOW MY COMLAIN AS SOON AS POSSIBLE.MY USER I.D IS kamanimanish@vsnl.net.
14-Sep-2008 at 12:45 pm
group VSNL (tata comm)dear sir,
namskar
mai last 25 18 year se aap ka landline telephone dharak hu .
muze last 2 yr se har month me 5 days mera phone complit dead rahta hai 5-5 compliant local area office me karne ke bavjud bhi koi –line chnge nahi ki ja rahi hai aap 198 aur local area office me mere phone no . 2554—250488 ki complaint dekh sakte hai ki muze 2 sal se kitni parshani ho rahi hai 2sal ke har month me 5days phone dead yane complit 4 month ka rent mai aap ko extra de chuka hu muze woh refun chahiye aur mai phone surrender karne ja raha hu jab tak muze garuntee nahi milti ki aage muze koi parshani nahi hogi. my cell no 09823060488
14-Sep-2008 at 12:47 pm
very poor & bad service –
16-Sep-2008 at 12:45 pm
i am not sending to mail. this type of error occours
Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: ‘mail.vsnl.com’, Server: ’smtp.vsnl.com’, Protocol: SMTP, Port: 25, Secure(SSL): No, Error Number: 0×800CCC0F
06-Oct-2008 at 10:12 am
I have a email acccount aringhosh@vsnl.net. I am not able to send the mails from Microsoft Outlook for the last 3 months. I called up the customer care but everytime they come saying it takes 48 hrs and unfortunately i guess for them its yet to come till date and there are no follow up.But when i delay in paying for the broadband they are constant follow up and one day delay my account is inactive.This is what service they provide.Till i am still looking for VSNL technical person to come back to me to get my problem solved..Hope this is rectified in this century.