Comments on: ICICI Bank Customer Support http://www.whoisdeep.com/2005/06/05/icici-bank-customer-support/ Deep inside........ Deep !!!!!!! Tue, 06 Jan 2009 12:04:55 +0000 http://wordpress.org/?v=2.6.5 By: Anil Kumar Rajneesh http://www.whoisdeep.com/2005/06/05/icici-bank-customer-support/#comment-7855 Anil Kumar Rajneesh Sun, 14 May 2006 15:00:13 +0000 http://www.whoisdeep.com/?p=142#comment-7855 Hi! I took home loan against Form No.7773128468. I had received the loan for purchase of land and submitted the property papers to your representative at Lucknow where i bought the property. Now, I want to go for constrcution work. At the time of taking photo copies of property papers I could not take photocopy of the back side of agreement where issuing authority puts signature with stamp. Because of this I am not able to get approval of my drawing for further construction work. I wrote a letter no.VNS/CON/ICICI dated 05.04.06 to your Lucknow office 5th Ground Floor, Shagun Palace, Sapru Marg Lucknow. Till date I have not received any response and till date none of your representative ever enquired about the homeloan status and other related benefits. I have come across very bad experience. You are requested to kindly look into the matter urgenty. You can also contact me on 9415019168. Thanks regards A.K.Rajneesh Hi!
I took home loan against Form No.7773128468. I had received the loan for purchase of land and submitted the property papers to your representative at Lucknow where i bought the property. Now, I want to go for constrcution work. At the time of taking photo copies of property papers I could not take photocopy of the back side of agreement where issuing authority puts signature with stamp. Because of this I am not able to get approval of my drawing for further construction work. I wrote a letter no.VNS/CON/ICICI dated 05.04.06 to your Lucknow office 5th Ground Floor, Shagun Palace, Sapru Marg Lucknow. Till date I have not received any response and till date none of your representative ever enquired about the homeloan status and other related benefits. I have come across very bad experience.
You are requested to kindly look into the matter urgenty.
You can also contact me on 9415019168.
Thanks
regards
A.K.Rajneesh

]]> By: Bharat Bhusan Behera http://www.whoisdeep.com/2005/06/05/icici-bank-customer-support/#comment-7854 Bharat Bhusan Behera Sun, 14 May 2006 12:53:52 +0000 http://www.whoisdeep.com/?p=142#comment-7854 Hi I m Bharat Bhusan.Actually I want to Open a Demat Account in ICICI Bank.I m not getting any root for this.So please help me by informing what the documents are required and where is the office. U can reach me by 9868719345. Hoping +ve and quick response from ur side. Thanx Regards Bharat Bhusan Contact No.:9868719345 Hi
I m Bharat Bhusan.Actually I want to Open a Demat Account in ICICI Bank.I m not getting any root for this.So please help me by informing what the documents are required and where is the office.

U can reach me by 9868719345.

Hoping +ve and quick response from ur side.

Thanx
Regards
Bharat Bhusan
Contact No.:9868719345

]]> By: Ananth http://www.whoisdeep.com/2005/06/05/icici-bank-customer-support/#comment-7754 Ananth Thu, 11 May 2006 06:08:55 +0000 http://www.whoisdeep.com/?p=142#comment-7754 Please await the next phase of this above comment. Will be there for you all very very soon. Ananth Please await the next phase of this above comment. Will be there for you all very very soon.
Ananth

]]> By: ANANTH SHENOY http://www.whoisdeep.com/2005/06/05/icici-bank-customer-support/#comment-7698 ANANTH SHENOY Tue, 09 May 2006 07:46:55 +0000 http://www.whoisdeep.com/?p=142#comment-7698 For the Dehlites, You ought to see the senior management posted here in Delhi. I literally abused the Head North Regional Manager by telling him that he was worthy only with a job at ICICI and it would be impossible for him and the two others anywhere else. I did this in public and in view of all. The guy did not even have the guts to revert on my comments about his "loyalty" to the bank. If I were in his place I would have given hell but then they all are a dumb lot. They just sit and stare like zombies when you tell them stories of what is going on in their branches as they honestly do not know. This is the state of affairs of the senior management so how can one blame the lousy customer care services? For the Dehlites,
You ought to see the senior management posted here in Delhi. I literally abused the Head North Regional Manager by telling him that he was worthy only with a job at ICICI and it would be impossible for him and the two others anywhere else. I did this in public and in view of all. The guy did not even have the guts to revert on my comments about his “loyalty” to the bank. If I were in his place I would have given hell but then they all are a dumb lot. They just sit and stare like zombies when you tell them stories of what is going on in their branches as they honestly do not know. This is the state of affairs of the senior management so how can one blame the lousy customer care services?

]]> By: ANANTH SHENOY http://www.whoisdeep.com/2005/06/05/icici-bank-customer-support/#comment-7697 ANANTH SHENOY Tue, 09 May 2006 07:33:38 +0000 http://www.whoisdeep.com/?p=142#comment-7697 Hi all, For once I have really got ICICI by their b**ls'. I have a loan running for my car from them and the EMI is cleared through ECS every month. Keeping in view their customer care services which are F***l All - they told me to either close my account or mantain the quartely balance of 5 grand. I told them I was more then willing to close my account as I already have my accounts in other banks but ICICI will have to forget about the car loan. This really bugged the two B***hs' at the top. They agreed to let my account continue as it was and as I wanted to. So now its great - I keep about Rs 250/- to 300/- in this account and put in the excat amount for the EMI on the 30th. of each month by cash. Will post an exciting story with certain tips on how to finger ICICI and get them to literally beg you to stop harassing them. I will do this tonight itself so all those who have been harrased can return the favour to the so called Indian MNC bank! After all "Hum hai na". Get on the net tomorrow and read away and then get cracking on hitting them where it really hurts, Hi all,
For once I have really got ICICI by their b**ls’. I have a loan running for my car from them and the EMI is cleared through ECS every month. Keeping in view their customer care services which are F***l All - they told me to either close my account or mantain the quartely balance of 5 grand. I told them I was more then willing to close my account as I already have my accounts in other banks but ICICI will have to forget about the car loan. This really bugged the two B***hs’ at the top. They agreed to let my account continue as it was and as I wanted to. So now its great - I keep about Rs 250/- to 300/- in this account and put in the excat amount for the EMI on the 30th. of each month by cash.
Will post an exciting story with certain tips on how to finger ICICI and get them to literally beg you to stop harassing them. I will do this tonight itself so all those who have been harrased can return the favour to the so called Indian MNC bank! After all “Hum hai na”. Get on the net tomorrow and read away and then get cracking on hitting them where it really hurts,

]]> By: Lalit http://www.whoisdeep.com/2005/06/05/icici-bank-customer-support/#comment-7662 Lalit Mon, 08 May 2006 08:41:31 +0000 http://www.whoisdeep.com/?p=142#comment-7662 You know ICICI Bank has a unique way of harassing customers, they will never acknowledge your credit card payments. They have issued instructions to all their offices to not acknowledge any credit card payment by cheque/ drfat And even though you may have deposited your cheque much befor the due date , you will see a hefty delayed charges and penal interset in your next staement. Even complaints to RBI are of no use, It is understood that ICICI has a unique way of bribing officials like giving them prepaid credit cards with bogus details ( Take out cash from ATM and throw the card) , Taking Officials on foreign trips like Pataya, Bangkok in the name of Training/ Seminar where you will find a great Babe as your room partner.. How some one will listen to customers complaints if they have such luxurious treatment from the management of ICICI You know ICICI Bank has a unique way of harassing customers, they will never acknowledge your credit card payments. They have issued instructions to all their offices to not acknowledge any credit card payment by cheque/ drfat

And even though you may have deposited your cheque much befor the due date , you will see a hefty delayed charges and penal interset in your next staement.
Even complaints to RBI are of no use, It is understood that ICICI has a unique way of bribing officials like giving them prepaid credit cards with bogus details ( Take out cash from ATM and throw the card) , Taking Officials on foreign trips like Pataya, Bangkok in the name of Training/ Seminar where you will find a great Babe as your room partner.. How some one will listen to customers complaints if they have such luxurious treatment from the management of ICICI

]]> By: Karthesan http://www.whoisdeep.com/2005/06/05/icici-bank-customer-support/#comment-7598 Karthesan Sat, 06 May 2006 09:05:48 +0000 http://www.whoisdeep.com/?p=142#comment-7598 I appy personal Loan ICICI bank. But ICICI executives and ICICI bank are give wrong Cheque for my Loan amount.so i can't use this cheques. I already complain ICICI customer service,but still yet no responce and ICICI also deduct money from my account without giving loan amount. ICICI bank is worst service for all Loan A/c and Credit card A/c I appy personal Loan ICICI bank. But ICICI executives and ICICI bank are give wrong Cheque for my Loan amount.so i can’t use this cheques. I already complain ICICI customer service,but still yet no responce and ICICI also deduct money from my account without giving loan amount. ICICI bank is worst service for all Loan A/c and Credit card A/c

]]> By: nadeem http://www.whoisdeep.com/2005/06/05/icici-bank-customer-support/#comment-7350 nadeem Sun, 30 Apr 2006 18:37:05 +0000 http://www.whoisdeep.com/?p=142#comment-7350 ICICI bank fucking customers money. I have send some amount to my brother who was staying in inida through my net banking A/c last month. it was amaze to hear that still after 1 month money was not money did not credited in the account. and it was debited from mine.. ICICI bank fucking customers money. I have send some amount to my brother who was staying in inida through my net banking A/c last month. it was amaze to hear that still after 1 month money was not money did not credited in the account. and it was debited from mine..

]]> By: Deep http://www.whoisdeep.com/2005/06/05/icici-bank-customer-support/#comment-7245 Deep Fri, 28 Apr 2006 04:44:54 +0000 http://www.whoisdeep.com/?p=142#comment-7245 WHY IN THE WORLD YOU GUYS POST YOUR CREDIT CARD NUMBER? THIS IS NOT ICICI SITE AND DO NOT GIVE YOUR CREDIT CARD NUMBER TO ANYONE WHY IN THE WORLD YOU GUYS POST YOUR CREDIT CARD NUMBER? THIS IS NOT ICICI SITE AND DO NOT GIVE YOUR CREDIT CARD NUMBER TO ANYONE

]]> By: Kavita Sharma http://www.whoisdeep.com/2005/06/05/icici-bank-customer-support/#comment-7244 Kavita Sharma Fri, 28 Apr 2006 04:37:04 +0000 http://www.whoisdeep.com/?p=142#comment-7244 To Ms. Satinder Kaur Head-Customer Service Quality ICICI Bank Ltd South Tower Ground Floor, West Wing Bandra Kurla Complex Bandra (East) Mumbai – 400051 Email: headservicequality@icicibank.com April 26, 2006 Dear Madam, I Kavita Sharma have a credit card with your bank, Card Number xxxx and I have been holding ICICI card from last three years. If you were to check my record I have always made my payments on time and have always been responsible in my use of the card. Last year in the month of April, I received a call from your customer care executive for taking an ICICI Lombard Policy, I was informed that only 179-180 rupees would be charged to me every month for this policy and it would directly be debited from my ICICI credit card. Since I have been a regular payer I realized that if I would be paying you in time I wouldn’t have to pay service tax & interest for taking this policy. But when my may-june statement reflected a debit of Rs. 3774/- I called up the customer care executive and informed them to cancel my policy immediately. The reference number given to me for cancellation was 286903. I even received a call from your Mumbai office to know the reason for my cancellation of policy. Citing my reason for cancellation as misinformation I requested them to cancel the policy. I was assured that my policy would be cancelled and I have to destroy the card, which was sent to me with the policy. After almost a year for my request for cancellation I realized that my policy has not been cancelled. I had cleared all my dues according to me but when my February 2006 statement reflected amount due of Rs. 179, I once again called your customer care executive and upon probing I realized that ICICI bank has been continuing my policy and charging me for it. Infact I have been paying Service Tax, Interest on EMI and EMI. I was very upset and asked them to refund my money and cancel the policy. Issuing a new complaint number 113643, I was assured I would not face any problem and my money would be refunded and policy would be cancelled. I received the statement of March where my EMI interest & Service Tax was reversed but the Principal amount of Rs. 3774/- or EMI which has been deducted from my Credit Card was not reversed. I again called up your executives and asked them to reverse my principal amount. I was once again assured that the same would be done and I don’t have to pay Rs. 2913.42 reflected in the statement and the rest should be paid. I deducted the said principal amount and paid the entire remaining amount to save Interest and Service tax. A new reference number 710378 was again given. Infact this time I even received and SMS from ICICI Bank on March 11, 2006 with SR1018553892 that Merchant EMI Transaction of Rs. 3774 for my credit card has been cancelled. I received my April statement, again showing the principal amount and Interest on the whole amount along with service tax. I called up the customer care and your manager told me that I would have to pay this amount as it is cancellation charges and also the policy was not cancelled because I didn’t send it in writing. I have been quiet harassed as it is, never during all my conversations with your executives was I informed that I have to send a written request for cancellation of the policy. You being multinational have been trying to swindle me out of my hard earned money. I would not pay ICICI bank any amount reflected in the April Statement. I am quiet harassed and upset I would like you to cancel my credit card also. Therefore I request you to kindly look into the matter and if my problem is not been solved with in a week then as advised by my lawyer I would have no option but to take a legal action. Looking forward to your early response With regards Kavita Sharma Assistant Director Federation of Indian Chambers of Commerce & Industry 1 Tansen Marg New Delhi 110 001 Tel: 91-32939542 Email: kavitasharma@ficci.com Mr. K V Kamath, CEO & MD, Email: kv.kamath@icicibank.com CC: The Manager, ICICI Bank Credit Cards & ICICI Lombard, ICICI Bank Limited Landmark, Race Course Circle, Vadodara, Email: corporate.cards@icicibank.com Email: customer.care@iciciabnk.com Mr Charudatta Deshpande, Head Corporate Communications,Tel: 022-26538208, Fax: 022 26531116, email: charudatta.deshpande@icicibank.com ICICI Bank Limited, ICICI Bank Phone Banking Centre, P. O. Box No. 20, Banjara Hills P. O., Hyderabad 500 034, India PS: You must have been tired reading the entire story, I have faced it so kindly take an immediate action. To

Ms. Satinder Kaur
Head-Customer Service Quality
ICICI Bank Ltd
South Tower
Ground Floor, West Wing
Bandra Kurla Complex
Bandra (East)
Mumbai – 400051
Email: headservicequality@icicibank.com

April 26, 2006

Dear Madam,

I Kavita Sharma have a credit card with your bank, Card Number xxxx and I have been holding ICICI card from last three years. If you were to check my record I have always made my payments on time and have always been responsible in my use of the card.

Last year in the month of April, I received a call from your customer care executive for taking an ICICI Lombard Policy, I was informed that only 179-180 rupees would be charged to me every month for this policy and it would directly be debited from my ICICI credit card. Since I have been a regular payer I realized that if I would be paying you in time I wouldn’t have to pay service tax & interest for taking this policy.

But when my may-june statement reflected a debit of Rs. 3774/- I called up the customer care executive and informed them to cancel my policy immediately. The reference number given to me for cancellation was 286903. I even received a call from your Mumbai office to know the reason for my cancellation of policy. Citing my reason for cancellation as misinformation I requested them to cancel the policy. I was assured that my policy would be cancelled and I have to destroy the card, which was sent to me with the policy.

After almost a year for my request for cancellation I realized that my policy has not been cancelled. I had cleared all my dues according to me but when my February 2006 statement reflected amount due of Rs. 179, I once again called your customer care executive and upon probing I realized that ICICI bank has been continuing my policy and charging me for it. Infact I have been paying Service Tax, Interest on EMI and EMI. I was very upset and asked them to refund my money and cancel the policy. Issuing a new complaint number 113643, I was assured I would not face any problem and my money would be refunded and policy would be cancelled.

I received the statement of March where my EMI interest & Service Tax was reversed but the Principal amount of Rs. 3774/- or EMI which has been deducted from my Credit Card was not reversed. I again called up your executives and asked them to reverse my principal amount. I was once again assured that the same would be done and I don’t have to pay Rs. 2913.42 reflected in the statement and the rest should be paid. I deducted the said principal amount and paid the entire remaining amount to save Interest and Service tax. A new reference number 710378 was again given. Infact this time I even received and SMS from ICICI Bank on March 11, 2006 with SR1018553892 that Merchant EMI Transaction of Rs. 3774 for my credit card has been cancelled.

I received my April statement, again showing the principal amount and Interest on the whole amount along with service tax. I called up the customer care and your manager told me that I would have to pay this amount as it is cancellation charges and also the policy was not cancelled because I didn’t send it in writing.

I have been quiet harassed as it is, never during all my conversations with your executives was I informed that I have to send a written request for cancellation of the policy. You being multinational have been trying to swindle me out of my hard earned money. I would not pay ICICI bank any amount reflected in the April Statement. I am quiet harassed and upset I would like you to cancel my credit card also.

Therefore I request you to kindly look into the matter and if my problem is not been solved with in a week then as advised by my lawyer I would have no option but to take a legal action.

Looking forward to your early response

With regards
Kavita Sharma
Assistant Director
Federation of Indian Chambers of Commerce & Industry
1 Tansen Marg
New Delhi 110 001
Tel: 91-32939542
Email: kavitasharma@ficci.com

Mr. K V Kamath, CEO & MD, Email: kv.kamath@icicibank.com

CC: The Manager, ICICI Bank Credit Cards & ICICI Lombard, ICICI Bank Limited
Landmark, Race Course Circle, Vadodara, Email: corporate.cards@icicibank.com
Email: customer.care@iciciabnk.com

Mr Charudatta Deshpande, Head Corporate Communications,Tel: 022-26538208,
Fax: 022 26531116, email: charudatta.deshpande@icicibank.com

ICICI Bank Limited, ICICI Bank Phone Banking Centre, P. O. Box No. 20, Banjara Hills P. O., Hyderabad 500 034, India

PS: You must have been tired reading the entire story, I have faced it so kindly take an immediate action.

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