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Tally Customer Support

Very Impressive !!!

In our office we use Tally 7.2 and because of some technical problems I had to call Tally Customer Support couple of times and they were able to solve my problems in minutes….

First I had faced problems at the time of upgrading from 6.3 to 7.2, just called them up, had to wait for 20-25 minutes on the phone but finally someone from their side picked up the phone….I heard a very sweet voice from other side and it made remember about ICICI, they have people with very sweet voice but they are never helpful…haha

But I was wrong this time, she asked for few details and then suddenly told me, go to D drive, go to this folder and you will find one file there…just edit it and replace it with this…your tally should work fine now..

I was shocked….thinking how the hell she knows where is my Tally installed but then later realized that, yes they have some web activation system in 7.2 and that might be sending all info….

But whatever it is, she solved my problems in minutes…

2nd time was recently, when one company’s data file was crashed…

We called up our local vendor first, he gave some instructions on the phone, but nothing happened….we were worried about loosing the data, the backup we had was 3-4 days old…..

We called up Tally customer support, this time it took less time and again I heard a very sweet voice…but this time I was confident that my problem will get solved….and she managed to fix the problem…

I talked to her for around 15-20 minutes on the phone, tried few things and finally we got our data back, only few entries were lost but that is ok compared to loosing whole data…

So moral of the story, they rock….very good software and very impressive customer support…just need to make sure that customer wait time is less… :)

112 Comments

  1. Sir,

    We are using Tally 5.4 release 3 b . Bymistake our people are changed the financial year & date in Company alterations. When we are opend Tally gives the message “COMPANY DATE DETAILS CHANGED. NEED TO REWRITE BEFORE PROCEEDING�. Plz give suggestions to me.

    Thanking You Sir

  2. Sir,

    We are using Tally 7.2. Bymistake our people are changed the financial year & date in Company alterations. When we are opend Tally gives the message “COMPANY DATE DETAILS CHANGED. NEED TO REWRITE BEFORE PROCEEDING�. Plz give suggestions to me.
    Thanking You Sir

  3. greetings
    how do you recover data of tally 4.5 from a hard disk in which the files are crosslinked?

    is there any method to rebuild the data plz let me know

  4. this is Bhasker i am using licenced software but i am unable to activate, i mean i formated my system after installed tally i am un able to get serial and also i would like to connect client

  5. Rajesh Nath Goswami 17-Apr-2006 at 1:03 am

    I want to provide solution in all version of Tally but how it possible me to provide same to the frusted people problems like 1) some one change the date of books begining from 2) Data recovery 3) customise the software according to the user.

  6. AVinash Singh Gurdaspur Punjab,

    I am using Tally7.2 version and facing the Problem of Data Crashing for regular intervals , its serious problem for us Tell us how to Recover the Tally Data

    Avinash ingh
    Gurdaspur

  7. Kultar Singh
    Pathankot

    My Data of 7.2 ver Tally is corrupting very often, what is the procedure to recover data.

    Kultar Singh

  8. Suresh Panchal 18-Apr-2006 at 11:18 am

    I am receiving INVALID CHARACTER error message when I am trying to do some entry. I am using Tally 7.2. I also tried on Tally 6.1 and 5.4 using Windows XP and Windows 2000.

    Any Sugessions ?

  9. hi i am a user of tally 7.2 multiuser what the problem i am facing that usually tally on client machine bacomes educational and gives a massege unable to get licence from licence server. we called up a local vender’s engg for it and he did something but could not solve the problem and said your window has currpedt so you have to formate still we are facing this problem i want to know whether he was right on his statement can it possible .
    [plz suggest me as soon as possible

  10. hi himanshu pant,

    This is the problem many of the users are facing esp in tally 7.2 ver

    kindly check the following things
    1) Are you able to ping with the server.
    2) If u are using Internet through proxy server , kindly disable it.
    3)check the tally.ini file in c:\tally directory

    ;; ** The following line is required for TallyConnected
    TallyLicense = Connect
    ;; ** If you are running multi-user in client mode use TallyLicenseServer = server ip address:9000
    TallyLockServer = No

    Regards
    Hilson

  11. Hi ron,

    Contact data recovery expert they will help u out.
    or restore with latest backup and start keying in remaining data.

    U cannot trust tally database …. U must daily take backup of ur database

    regards
    Hilson

  12. i am using tally 7.2 multiuser ,data is on 2003 server. when clients running tally it gets vey slow and become hang even they try to save the 2-3 entries.
    wht may be the pbmm? any solution?

  13. Lakshmi Narayanan 20-Apr-2006 at 7:00 pm

    We are using tally 7.2 multiuser ,data is on 2000 Prof IBM Server. when clients running tally it gets vey slow and become hang even they try to save the 2-3 entries.
    wht may be the pbmm? any solution?

  14. sir,

    Pls tell me how to open inventory account i am having computer hardware as well as software business.

    PRASHANT

  15. Dear Lakshmi,

    copy the data folder from server to any good client PC and check it.
    while doing so please make sure to change the data path in tally.ini file.
    REgards……….Hilson

  16. Hi I am using Tally 7.2 Multiuser.

    Tally is working fine in Server but in all the clients its giving message

    Exiting Tally
    Out of Memory.

    Please help me.

  17. Sir,

    I am using Tally 7.2, my people are bymistake change the Financial year and Books starting from in Company alterations.
    When we are opened Tally give the message “COMPANY DATE DETAILS CHANGED. NEED TO REWRITE BEFORE PROCEEDING�. Plz send u r suggestion, it is very urgent.

    Thanking You Sir.

  18. Hi
    i am using tally 5.4 i forgotten the password used for accessing companies data…
    Can any plz help me how to get the password back or nullify the password so that i can see the data of that company

  19. previously i have upgraded tally from 6.3 to 7.2 v 2.1 its worked fine till 20/4/2006. But today when i started the tally i got the error msg ” Exiting TALLY, Internal Error. Contact tally solution. Software exception c0000005(Memory Access Violaton)”

    Can anybody provide me the help to solve this problem?

  20. Lakshmi Narayan 21-Apr-2006 at 5:37 pm

    Dear Mithlesh

    By any chance have you installed any new printer or fax after using tally if so remove the same it will start working
    L.Narayan

  21. i’m using tally but unfort. i 4get my password . so i can’t open my company. how can brack password. plz help me.

  22. naveen bhandari 22-Apr-2006 at 1:14 pm

    i am very greatful to have tally software.It solves every problem relating to accounting and management.My clients are also thankful for this.

  23. naveen bhandari 22-Apr-2006 at 1:34 pm

    i don’t know what is the procedure to create payroll using windows based TALLY system?plz help me.

  24. In types of security options we need to block users by deletion of voucher entry .Please help urgent

  25. Dear Sir

    I want the complete address details of Sundry debtors/creditors

    in one page print out.

  26. sir i have receipt & payment account for the year endingso pls. give any information about that,

  27. i want to connect two pc to Tally 63 (Multiuser). when l connected the pc, tally is opening but not getting the company details. how to give the path to main tally server plz help as soon as possible

  28. can data be transfered from Excel to tally 7.2. i have a stock list containing more than 500 contractor’s name. pls solve my problem

  29. sir can u help me for opening the tally data file in excel format.
    for this what can i do ??? please tell me.
    Thanks

  30. dear sir/madam,
    By mistake my friends change my company year date in tally, how it is possible this date. mail me ASAP. Exact message is
    Exiting Tally
    “Company date details need to Rewrite before proceedings.
    Regards
    Vijay
    University of Delhi.

  31. Hai guy’s my name is SMART.My friends calls me like that.
    I red your problems.Now I am going to give you some tips about tally 7.2

    ANSWER FOR:- Exiting TALLY, Internal Error. Contact tally solution. Software exception c0000005(Memory Access Violaton)�
    CLOSE THE TALLY APPLICATION
    DELETE OR RENAME THE FILE ” MSGKEEP.TSM ”

    if you have any doubts about tally you just send an email to me I will assist you. Note that I am not any tally authorized person. I am only a user(HELPER).

  32. SMARTSANGEETH ”
    We are using Tally 5.4. release 3 b Bymistake our people are changed the financial year & date in Company alterations. When we are opend Tally gives the message “COMPANY DATE DETAILS CHANGED. NEED TO REWRITE BEFORE PROCEEDING�. Plz give suggestions to me.

    Thanking You Sir

    wow2ali@rediffmail.com

  33. I don’t knowwhat is the procedure to charge carriage under sales bill in7.2 version.Calculation should be made( product total+ carriage)x4%.

  34. Hello,

    I am using Tally 7.2 and want to import transactions from another file from another software. I want to know exact space given for each columns, and total nos of columns with little description about then like type of Transactions in short form.

  35. Hi
    i am using tally 5.4 i forgotten the password used for accessing companies data…
    Can any plz help me how to get the password back or nullify the password so that i can see the data of that company

  36. Hello sir,

    i am using tally 5.4 i forgotten the password used for accessing companies data…and
    Can any plz help me how to get the password back or nullify the password so that i can see the data of that company

  37. joe here;
    i am a user of tally 7.2 multiuser with windows xp platform s.pack 2 ,what the problem i am facing that usually tally on client machine bacomes educational and gives a massege unable to get licence from licence server. [plz suggest me as soon as possible

  38. when i opening tally i recieived an error message (internal erroe c0000005 memory access voilation ) what can i do for this

  39. sir,

    i am unable to share tally 7.2 on my client systems i have 2000 server and clients are win 98.i install tally on my server then what is process to configure tally on my client systems.

    please give me full details about how to configure tally on clients side.

  40. i m unable to run tally 5.4 on my windows 98se when i run tally 5.4 it opens the window and it immediately gets shutdown.
    kindly give me the solution for it

  41. when i opening tally i recieived an error message (internal erroe c0000005 memory access voilation ) what can i do for this

  42. Dear Sir,
    I am a user of tally 6.3 singleuser. Now I have installed Windows XP Professional and install Tally 6.3. My Problem I Can able to printout in Epson Dot Matrix Printer 10×12 Size (10 Inch Width and 12 Inch Height). I had create/Select 10×12 custom property, but i have getting error message “Exiting Tally Error in TDL Form printed invoice Vertical Page Breaks are too big” How to rectify.
    Kindly Give me the solution for it

  43. Dear Sir,
    I am a user of tally 6.3 singleuser. Now I have installed Windows XP Professional and install Tally 6.3. My Problem I Can not able to printout in Epson Dot Matrix Printer 10×12 Size (10 Inch Width and 12 Inch Height). I had create/Select 10×12 custom property, but i have getting error message “Exiting Tally Error in TDL Form printed invoice Vertical Page Breaks are too big” How to rectify.
    Kindly Give me the solution for it

  44. exiting Tally!
    Company date datails changed.
    Need to rewrite before proceeding.