Very Impressive !!!

In our office we use Tally 7.2 and because of some technical problems I had to call Tally Customer Support couple of times and they were able to solve my problems in minutes….

First I had faced problems at the time of upgrading from 6.3 to 7.2, just called them up, had to wait for 20-25 minutes on the phone but finally someone from their side picked up the phone….I heard a very sweet voice from other side and it made remember about ICICI, they have people with very sweet voice but they are never helpful…haha

But I was wrong this time, she asked for few details and then suddenly told me, go to D drive, go to this folder and you will find one file there…just edit it and replace it with this…your tally should work fine now..

I was shocked….thinking how the hell she knows where is my Tally installed but then later realized that, yes they have some web activation system in 7.2 and that might be sending all info….

But whatever it is, she solved my problems in minutes…

2nd time was recently, when one company’s data file was crashed…

We called up our local vendor first, he gave some instructions on the phone, but nothing happened….we were worried about loosing the data, the backup we had was 3-4 days old…..

We called up Tally customer support, this time it took less time and again I heard a very sweet voice…but this time I was confident that my problem will get solved….and she managed to fix the problem…

I talked to her for around 15-20 minutes on the phone, tried few things and finally we got our data back, only few entries were lost but that is ok compared to loosing whole data…

So moral of the story, they rock….very good software and very impressive customer support…just need to make sure that customer wait time is less… :)



Category : Customer Support .
Date : June 5, 2005 | RSS 2.0. | trackback

112 Responses

Pages: « 1211 10 9 8 7 6 [5] 4 3 2 1 » Show All

    Waseem Sayyed says
    15-Apr-2006 at 3:41 pm
  1. Sir,

    We are using Tally 5.4. release 3 b Bymistake our people are changed the financial year & date in Company alterations. When we are opend Tally gives the message “COMPANY DATE DETAILS CHANGED. NEED TO REWRITE BEFORE PROCEEDING�. Plz give suggestions to me.

    Thanking You Sir

  2. VIVEK GARG says
    15-Apr-2006 at 1:11 pm
  3. HELLO SIR WHILE MAKING SALES ENTERY HOW TO SHOW VAT IN IT AS I AM USING TALLY 7.2
    REPLY SOON
    THANXS

  4. K.Rajarajan says
    15-Apr-2006 at 10:46 am
  5. hello ,
    I am indiarajarajan@gmail.com. i have bought Tally 7.2. I have created supplier and customer names in one company and exported the same to all other companies. i want to take ledger for a particular customer from all companies. is there any option to take multi company ledger like

    ABC company
    Party A Credit Rs.25,000-00
    DEF Company
    Party A Debit Rs.20,000-00
    Net Balance Credit Rs. 5,000-00

    how can i get the above said report? is there any way?

  6. Yogendra says
    12-Apr-2006 at 8:11 pm
  7. Sir,

    We are using Tally 7.2. Bymistake our people are changed the financial year & date in Company alterations. When we are opend Tally gives the message “COMPANY DATE DETAILS CHANGED. NEED TO REWRITE BEFORE PROCEEDING”. Plz give suggestions to me.

    Thanking You Sir

  8. Yogendra says
    12-Apr-2006 at 8:07 pm
  9. Sir,

    I am using Tally 7.2, my people are bymistake change the Financial year and Books starting from in Company alterations.
    When we are opened Tally give the message “COMPANY DATE DETAILS CHANGED. NEED TO REWRITE BEFORE PROCEEDING”. Plz send u r suggestion, it is very urgent.

    Thanking You Sir.

  10. placewel system solution pvt. ltd. says
    12-Apr-2006 at 2:22 pm
  11. If we open tally 7.2 the message could not load library import arrives. Please suggest a solution to it as early as possible. the messager error code : 0000000000 problem . serial number not work.

  12. jomy says
    11-Apr-2006 at 7:20 pm
  13. PLEASE HELP ME i AM UNABLE TO RUN TALLY 7.2 ON WINDOWS 2003 SERVER. MY CLIENT PC SHOWS MESSAGE � LICENCE SERVER IS NOT ACTIVATED� BUT IN BROWSER IS SHOW “TALLY SERVER IS RUNNING�
    HELP ME WHAT TO DO.
    I HAVE INSTALLED THE TALLY WITH ADMINISTRATIVE RIGHTS.

    REGARDS,

  14. PANKAJ BIRLA says
    11-Apr-2006 at 4:53 pm
  15. sir can u help me for opening the tally data file in excel format.
    for this what can i do ??? please tell me.
    Thanks

  16. Vinod says
    11-Apr-2006 at 11:24 am
  17. We have Tally 7.2 multiuser software installed on Windows Xp (SP2) machine. Uptil now the clients were able to connect to the system and everything was fine.
    But since yesterday it is showing Tally EDUCATIONAL license on all the clients….
    any clues please?

    Thanks,
    Vinod

  18. Hilson says
    10-Apr-2006 at 2:52 pm
  19. we are currently using 7.2 rel 2.1 . when we import transcation file we get an error . I quote the message
    ‘line 367 : The Cost centre ’service-w.I’ does not belong to the category ‘Primary Cost category ‘

    Can anyone help me out.
    Regards…..Hilson

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