Very Impressive !!!

In our office we use Tally 7.2 and because of some technical problems I had to call Tally Customer Support couple of times and they were able to solve my problems in minutes….

First I had faced problems at the time of upgrading from 6.3 to 7.2, just called them up, had to wait for 20-25 minutes on the phone but finally someone from their side picked up the phone….I heard a very sweet voice from other side and it made remember about ICICI, they have people with very sweet voice but they are never helpful…haha

But I was wrong this time, she asked for few details and then suddenly told me, go to D drive, go to this folder and you will find one file there…just edit it and replace it with this…your tally should work fine now..

I was shocked….thinking how the hell she knows where is my Tally installed but then later realized that, yes they have some web activation system in 7.2 and that might be sending all info….

But whatever it is, she solved my problems in minutes…

2nd time was recently, when one company’s data file was crashed…

We called up our local vendor first, he gave some instructions on the phone, but nothing happened….we were worried about loosing the data, the backup we had was 3-4 days old…..

We called up Tally customer support, this time it took less time and again I heard a very sweet voice…but this time I was confident that my problem will get solved….and she managed to fix the problem…

I talked to her for around 15-20 minutes on the phone, tried few things and finally we got our data back, only few entries were lost but that is ok compared to loosing whole data…

So moral of the story, they rock….very good software and very impressive customer support…just need to make sure that customer wait time is less… :)



Category : Customer Support .
Date : June 5, 2005 | RSS 2.0. | trackback

112 Responses

Pages: [2] 1 » Show All

    gopal says
    13-May-2006 at 10:38 pm
  1. sir i have problem in tally 7.2 to maintain inventory with two diffrent
    rate of vat eg:12.5% or 4 % in one voucher please help me!

  2. Gayathri says
    13-May-2006 at 4:49 pm
  3. Hi,

    I am using Tally 5.4, while taking backup of company it showing error “could not complete”. Please help me ASAP.

  4. Shadab says
    12-May-2006 at 9:50 pm
  5. I am using Tally 7.2, bymistake Financial year changed and Books starting from in Company alterations.
    When we are opened Tally give the message “COMPANY DATE DETAILS CHANGED. NEED TO REWRITE BEFORE PROCEEDING�. Plz send u r suggestion, it is very very urgent.

    regards
    shadab

  6. M L Suhashini says
    12-May-2006 at 4:12 pm
  7. not able to run tally pleas help ours is tally 7.2

  8. Prasad says
    12-May-2006 at 12:48 pm
  9. Mr. Ehtesham (Prime International)

    there is a TDL for this if u can give ur email id i could forward it to u this allows u to open the voucher and print but does not allow to alter any voucher and also voucher wise security control can be given
    This is my e-id jprasad_128@yahoo.com

    Thanks
    Prasad

  10. ehtesham says
    12-May-2006 at 9:41 am
  11. we are using your licenced tally version 7.2, and we have no access to open or alter vouchers (because of company policy) so can able to print vouchers without open it (if we go to multi print option in tally it prints all vouchers of the date, while we may want to print only one voucher of the particular date).
    pls advice soon on my email address
    thanking you
    prime international

  12. ramesh says
    11-May-2006 at 11:45 pm
  13. pls how to crate consignment purchase and sales

  14. ramesh says
    11-May-2006 at 11:24 pm
  15. dear sir,
    I am using tally 7.2 .I want to know about commission sales

  16. Dhiren says
    11-May-2006 at 1:51 pm
  17. Need any help on Tally?

    Contact us at support@4qs.in

  18. Lakshmi Narayanan says
    10-May-2006 at 1:30 pm
  19. Can any one tell me if online backup can be taken in tally

  20. Instruments & Equipments says
    10-May-2006 at 10:31 am
  21. Dear Sir,
    I am a user of tally 6.3 singleuser. Now I have installed Windows XP Professional and install Tally 6.3.
    How to configure tally63 with printout 10inch width and 12inch Height in Win XP platform.
    Kindly Give me the solution for it.

  22. Chintu Jain says
    10-May-2006 at 9:11 am
  23. exiting Tally!
    Company date datails changed.
    Need to rewrite before proceeding.

  24. Rishabh Jain says
    10-May-2006 at 9:09 am
  25. exiting Tally!
    Company date datails changed.
    Need to rewrite before proceeding.

  26. Rishabh says
    10-May-2006 at 9:08 am
  27. exiting Tally!
    Company date datails changed.
    Need to rewrite before proceeding.

  28. Instruments & Equipments says
    09-May-2006 at 12:00 pm
  29. Dear Sir,
    I am a user of tally 6.3 singleuser. Now I have installed Windows XP Professional and install Tally 6.3. My Problem I Can not able to printout in Epson Dot Matrix Printer 10×12 Size (10 Inch Width and 12 Inch Height). I had create/Select 10×12 custom property, but i have getting error message “Exiting Tally Error in TDL Form printed invoice Vertical Page Breaks are too big” How to rectify.
    Kindly Give me the solution for it

  30. Instruments & Equipments says
    09-May-2006 at 11:59 am
  31. Dear Sir,
    I am a user of tally 6.3 singleuser. Now I have installed Windows XP Professional and install Tally 6.3. My Problem I Can able to printout in Epson Dot Matrix Printer 10×12 Size (10 Inch Width and 12 Inch Height). I had create/Select 10×12 custom property, but i have getting error message “Exiting Tally Error in TDL Form printed invoice Vertical Page Breaks are too big” How to rectify.
    Kindly Give me the solution for it

  32. Shiva says
    08-May-2006 at 3:15 pm
  33. when i opening tally i recieived an error message (internal erroe c0000005 memory access voilation ) what can i do for this

  34. devang desai says
    07-May-2006 at 12:17 pm
  35. i m unable to run tally 5.4 on my windows 98se when i run tally 5.4 it opens the window and it immediately gets shutdown.
    kindly give me the solution for it

  36. hari says
    05-May-2006 at 11:31 pm
  37. sir,

    i am unable to share tally 7.2 on my client systems i have 2000 server and clients are win 98.i install tally on my server then what is process to configure tally on my client systems.

    please give me full details about how to configure tally on clients side.

  38. mehra says
    05-May-2006 at 9:26 pm
  39. have tally 4.3 now i installed 6.3 how i can bring my old data from 4.3 to 6.3

  40. mehra says
    05-May-2006 at 9:25 pm
  41. i have tally 4.3 now i installed 6.3 how i can bring my old data from 4.3 to 6.3

  42. sandeep says
    05-May-2006 at 5:57 pm
  43. when i opening tally i recieived an error message (internal erroe c0000005 memory access voilation ) what can i do for this

  44. joe says
    05-May-2006 at 3:52 pm
  45. joe here;
    i am a user of tally 7.2 multiuser with windows xp platform s.pack 2 ,what the problem i am facing that usually tally on client machine bacomes educational and gives a massege unable to get licence from licence server. [plz suggest me as soon as possible

  46. jomon thomas says
    05-May-2006 at 3:43 pm
  47. Hello sir,

    i am using tally 5.4 i forgotten the password used for accessing companies data…and
    Can any plz help me how to get the password back or nullify the password so that i can see the data of that company

  48. jomon thomas says
    05-May-2006 at 3:43 pm
  49. Hi
    i am using tally 5.4 i forgotten the password used for accessing companies data…
    Can any plz help me how to get the password back or nullify the password so that i can see the data of that company

  50. Amit says
    04-May-2006 at 10:05 am
  51. Hello,

    I am using Tally 7.2 and want to import transactions from another file from another software. I want to know exact space given for each columns, and total nos of columns with little description about then like type of Transactions in short form.

  52. runa says
    03-May-2006 at 12:53 pm
  53. I don’t knowwhat is the procedure to charge carriage under sales bill in7.2 version.Calculation should be made( product total+ carriage)x4%.

  54. Waseem says
    01-May-2006 at 12:37 pm
  55. SMARTSANGEETH ”
    We are using Tally 5.4. release 3 b Bymistake our people are changed the financial year & date in Company alterations. When we are opend Tally gives the message “COMPANY DATE DETAILS CHANGED. NEED TO REWRITE BEFORE PROCEEDING�. Plz give suggestions to me.

    Thanking You Sir

    wow2ali@rediffmail.com

  56. amit says
    01-May-2006 at 11:37 am
  57. i forget user name and password can i save my data

  58. SMARTSANGEETH says
    30-Apr-2006 at 4:41 pm
  59. Hai guy’s my name is SMART.My friends calls me like that.
    I red your problems.Now I am going to give you some tips about tally 7.2

    ANSWER FOR:- Exiting TALLY, Internal Error. Contact tally solution. Software exception c0000005(Memory Access Violaton)�
    CLOSE THE TALLY APPLICATION
    DELETE OR RENAME THE FILE ” MSGKEEP.TSM ”

    if you have any doubts about tally you just send an email to me I will assist you. Note that I am not any tally authorized person. I am only a user(HELPER).

  60. zameer says
    29-Apr-2006 at 2:46 pm
  61. memory access violetion problem

  62. vijay says
    28-Apr-2006 at 11:16 am
  63. dear sir/madam,
    By mistake my friends change my company year date in tally, how it is possible this date. mail me ASAP. Exact message is
    Exiting Tally
    “Company date details need to Rewrite before proceedings.
    Regards
    Vijay
    University of Delhi.

  64. arvind kumar says
    25-Apr-2006 at 1:10 pm
  65. sir can u help me for opening the tally data file in excel format.
    for this what can i do ??? please tell me.
    Thanks

  66. arvind kumar says
    25-Apr-2006 at 1:04 pm
  67. can data be transfered from Excel to tally 7.2. i have a stock list containing more than 500 contractor’s name. pls solve my problem

  68. pramod says
    25-Apr-2006 at 12:04 pm
  69. i want to connect two pc to Tally 63 (Multiuser). when l connected the pc, tally is opening but not getting the company details. how to give the path to main tally server plz help as soon as possible

  70. amol rugge says
    24-Apr-2006 at 5:14 pm
  71. sir i have receipt & payment account for the year endingso pls. give any information about that,

  72. Amit says
    24-Apr-2006 at 1:24 pm
  73. Dear Sir

    I want the complete address details of Sundry debtors/creditors

    in one page print out.

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