ICICI – The Worst Bank Ever…

195 Responses

• 

  I work at Corporation Bank, a nationalized bank. I have been reading such articles about ICICI Bank for a very long time. I ve seen that they charge exorbitant amounts for non maintainance of minimum balance, for using atm for more than a certain number of times in a month, for cash withdrawal, and for other equally strange reasons. For EG; ive heard that they charge about Rs.750/- as minimum balance charges. Our bank charges about Rs. 23/- for a quarter for not maintaining an average minimum bal of Rs.500/- I imagine that they dont need to give service. They get enormous profits just out of having accounts with them( so they can withdraw the amounts at their leisure under the guise of various charges – to be shown as fantastic profits later on in the balance sheets) This is a letter to all those out there. Switch to Nationalized banks. I personally work in Corporation Bank. Like all other banks, we have staff shortage & people do have to wait in queus some time. But the thing is the nationalized bank is not allowed to make any difference in treatment to a rich man or a poor one. So, in some main centres, our bank has opened a few Branches specifically for top end customers. To cater to the need of the top cream. This is not an ad to say switch to my Bank. Its better or something like that. The thing is ive been working with them for about 8 years now. Ive personally seen the staff trying genuinely to help the customers out ( I could be mistaken. This has been my personal experience. ) My advice: Try out the nationalized banks for a change. YOu may be pleasantly surprised.

  Comment by ashwin — February 2, 2008

  by: bond, Feb 3rd at 7:35 pm

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  Dear Sir,

  I had an NRE a/c with ICICI bank Thane Branch and a saving account for my Wife.When I opened the account it was agreed that my wife need not maintain required minimum balance cos I had an NRE a/c. However the bank use to charge for minimum balance when the balance went low.No problem I did not say anything as I was abroad.I was transferred to Egypt and it was inconvnient for remittance from EGYPT so I was forced to close my account but still my wife had an account.
  In my next visit I personally with my wife went to the bank to close the account of my wife.

  As I use to deal with the NRE manager I just went to say Hi and she agreed to accept the letter for closer of saving account of my wife.I also gave the reason on the letter that my wife will accompany me abroad.

  I came to India on Emergancy visit to get my wife operated.
  It was surprising to see that the account was not closed we got a statment showing a debit balance of around Rs.8000.00+

  I visited the bank with the statment, the Branch Manager asked me to get the acknowledgment letter which was more then 2 years old where can I find this chit of paper?.I tried to explain him but it was useless.
  I made acomplaint to ICICI bank H.O and they send my a SMS stating ‘SR6781760:Thank you for the feed back. We have taken up the matter with the concerened departent.We regret for the inconvenince caused.
  I got an immediate call form the ICICI bank officer and he asked me to submit the closer letter once again which I did.The letter was simply rejected stating that they will not entertain this letter How come?.
  Any way I asked them to accept the letter and put their comments which is normal.Just Imagin the BRANCH manager even doesn’t know such simply thing how to deal with the CUSTOMER.He wa just refusing to accept the request- these are HIGHLY PROFESSIONAL MANAGER WORKING FOR HIGHLY PROFESSIONAL BANL ICICI.

  How come the account was kept open so long. Is there any internal or statutary AUDIT Department in ICICI?
  If these is the case with me I don’t know howmany such accounts are in ICICI and the bank will be showing wrong asset value.

  IT is Really SERIOUS.

  by: Balakrishna, Feb 8th at 4:35 pm

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  Dear Mr Balkrishna,

  In order for us to help you with your specific issue, we would need details. We urge you to write to us at headservicequality@icicibank.com

  Thank you.

  Sincerely,

  Harshil Mehta
  Head Service Quality and Nodal Officer

  by: ICICI Bank Service Team, Feb 8th at 5:52 pm

• 

  Dear Balakrishna,

  I have gone through this and believe me your ordeal will not end it will be there till u go back to india forever and then spend about 3months daily to stand in queue at ICICI bank maybe than you can clear the whole issue.
  Infact did anyone realise that the ICICI bank is now so much aware of their stinking customer support quality that they are faster responding to this site then their customers.
  If ever they had any wish in heart to take care of the customers then they should be aware that they can contact their customer grievances immediately by running the details on the customer in the central computer database which can give them all the details and not a single customer requires to go to the ICICI bank and request help, please note the bank is fully computerised (I have specialisation in computers and the computer banking hence i can say this with authority) the details of the customers are not in paper files anymore, so the Quality dept and others donot need to show a cosmetic touch by saying pls contact us and we will address ur problem,it is only to fool the people.

  by: Ivan, Feb 8th at 11:08 pm

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  Harish V Nair , Hindustan Times
  New Delhi, February 09, 2008
  First Published: 00:29 IST(9/2/2008)
  Last Updated: 00:31 IST(9/2/2008)
  Banks can’t deny loans on basis of jobThe TOP consumer court in Delhi on Friday slammed banks for denying services like loans and credit cards to people of select professions, like lawyers and journalists.

  The Delhi State Consumer Disputes Redressal Commission gave the order in a case of a lawyer who had complained that a bank had rejected her application for a credit card because of her profession. It imposed a fine of Rs 10 lakh on ICICI Bank for “defaming and demeaning the legal profession” by rejecting Nivedita Sharma’s application, citing she had a “negative profile”.

  The court said lawyers and journalists are often denied loan facilities by banks. “The apparent reason is that lawyers and journalists do not take illegal or arbitrary acts of banks lying down and challenge them in courts. Banks know they cannot play games with them,” a bench headed by Justice JD Kapoor said.

  There are more than 45,000 lawyers and 5,000 journalists in Delhi.

  “Such a policy reflects the mindset of banks as private officials, peons, clerks and even vegetable vendors are extended loans but not advocates or journalists with sound financial standing,” the court said. “It is an act of corporate authoritarianism.”

  The court said such discrimination should be stopped at once. The only criteria should be fulfillment of RBI guidelines and financial standing and creditworthiness of a person, it said.

  It rejected ICICI’s claim that it had the discretion to choose customers.

  An ICICI spokesperson said they would appeal against the order. The bank admitted that the lawyer’s documents were returned with a note, “negative profile”, but it was not an “attempt to undermine her position”.

  http://www.hindustantimes.com/StoryPage/Print.aspx?Id=868907b0-f60c-4738-9c4d-4964ec7f7aba
  © Copyright 2007 Hindustan Times

  by: bond, Feb 9th at 1:17 pm

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  I too had similar experience. I had kept money in FCNR account. FCNR matured but amount was not re-invested and was lying idle for more than a month. On enquiry, I was informed that I have to top up amount as per new govt rules, alternatively aount can be deposited in my savings a/c. I was supposed to receive 500 pounds (principal) and interest on maturity. What was deposited was 400 pounds. It is 4 months since the event and the bank is still investigating….

  by: nivedita, Feb 28th at 4:31 am

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  Dear Customer(Nivedita),

  We request you to write to us at headservicequality@icicibank.com with account details.

  Thank you.

  Sincerely,

  Harshil Mehta
  Head Service Quality and Nodal Officer

  by: ICICI Bank Service Team, Feb 28th at 2:03 pm

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  One of the worst bank in india specially for credit cards….

  by: Robin, May 13th at 12:24 pm

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  ICICI direct trading site stops when ur scrip starts falling and starts again after bottom reached or when in profit they dont allow u to sell and allow u to sell only when scrip falls and u go into a loss customer support sucks they just reply we apologize and this wont happen again but the same thing has been going on for last 3 years is it possible IcicI is making money by such methods or any of thier employees as such a site only stops when u start goin into loss cannot happen every week for 3 years Since ICICI Isa big org How Can I seek compensation They have have destroyed my portfolioICICI direct trading site stops when ur scrip starts falling and starts again after bottom reached or when in profit they dont allow u to sell and allow u to sell only when scrip falls and u go into a loss customer support sucks they just reply we apologize and this wont happen again but the same thing has been going on for last 3 years is it possible IcicI is making money by such methods or any of thier employees as such a site only stops when u start goin into loss cannot happen every week for 3 years Since ICICI Isa big org How Can I seek compensation They have have destroyed my portfolio

  by: sach, May 25th at 10:57 pm

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  YES!!!! ICICI – The Worst Bank Ever…
  ICICI – THE WORST BANK EVER!!! 200% CORRECT…
  especially Palarivattom, Cochin branch!!!

  by: a customer, Jun 10th at 12:22 pm

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  How idiot i am to took an current account in ICICI BANK Palairivattam.I submitted a cheque 1 and a half month but not yet credited .Even they are not able to find the status of cheque.And the worst dealing i never experienced before in life.If any wishes to open an account in icici better to b commit suicide .

  by: a customer, Jun 10th at 12:33 pm

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  @@@@@@@@@@@@@@@@ ********************* bank icici worst dealing for them customer r beggers.Dont deal with

  by: a customer, Jun 10th at 12:38 pm

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  Dear Customer,

  Please write to us regarding your concerns at headservicequality@icicibank.com with account number and contact details. Please use subject line as ” Comments from Site”.

  Thank you.

  Sincerely,

  Harshil Mehta
  Head Service Quality and Nodal Officer

  by: ICICI Bank Service Team, Jun 11th at 10:31 am

• 

  Do agree with the fact that icici bank has retrogressed in quality of service. Initially it was one of the best and provided many services which other banks failed to provide. Now the situation has changed. Now that the bank is in a safe zone and has a strong customer base, it is with contempt that it treats its customers. its like, this is what we give u, i u want take it or leave it.
  Most of the agents are dumb ass holes who are incompetent. Once i had an issue at a branch in Hyderabad when i went to apply for a credit card. they not only refused to accept my application but also said that my company is black listed. it was like getting slapped on the face.
  i tried to find the reason behind this black listing, and even went to the manager of the branch, who turned out to be a bigger asshole and f****** bastard.
  on another occassion i went to the branch to get a statement printout. the agent was not at the counter, so i gave the request at the next counter. this one was over smart, when i asked about the agent at 1st counter, this fellow said,, “insaan hai sir, khaana peena to chahiye na sir..” ok then the customers are animals or what… all he needed to say was “the agent is on break, if u need the print out immediately please wait until he returns” that was all that was required. the bank is full of idiots like these.
  now i am scared of making a complaint because even god would not know when these fools will come and beat me up. or goof up on my accounts…. these ppl have access to every confidential piece of info….

  by: Sayuj, Jun 24th at 1:28 pm

• 

  Hi all,

  I’ll share my experience with ICICI Money2india. I have never seen such a worst website. Very rarely I and my colleagues(50 ppl) are able to complete the fund transfer with out getting the error ‘Page cannot be displayed’. I was following up with customer care for 3 months and fed up, bcoz every time someone, who is new will reply with meaning less answers and every time there is a claim they have resolved the issue. But nothing had changed…. For this deep shit service they started charging Rs.25/transfer.
  So I and colleagues decided to switch to Remit2India, which is working well.

  Regards,
  Chid

  by: Chidambaram, Jul 15th at 10:11 am

• 

  Now where do I start, lets see…
  It took 3 months to open my account in UK, made several calls to who have to be the most ineffeciant call centre centric service people in the world. Traditionally I am used to bank with likes of HSBC, Citi hence 4 months down the line I still cant grasp how this bank works.
  Internet banking website – what can you say, guys get some decent programmers and build a decent internet banking system atleast provide 5% of what HSBC online banking gives its customers. Add some stability to your systems. I have banked with HSBC for 10 years and never had timeout

  I recide in UK, and have experienced eastern europen customer support service but believe me ICICI customer support (most inefficient …)
  Internet banking tells phone customer services to request a debit card, customer service tells me send email from internet banking-I was in this loop for 3 weeks-finally giveup.

  Keep your life simple do NOT bank with ICICI

  by: Indian, Jul 25th at 6:27 pm

• 

  Dear Customer (Indian),

  Please write to us at headservicequality@icicibank.com with account and contact details. Please use subject line as ” Comments from Site”.

  Sincerely,

  Rakesh Sah
  Office of Head Service Quality
  ICICI Bank

  by: ICICI Bank Service Team, Jul 25th at 7:39 pm

• 

  I agree.. it is the worst bank ever.

  My recent experience in the list of bad experiences with ICICI is their bill pay service which I agreed to use out of my stupidity.

  ICICI had informed that I would get bill notifications and that the bills would not get paid until I approved payment.

  Despite that ICICI kept payingthe bills without my approval, this happened despite me having set an autopay rule to pay the bills only if they were below Re.1/-

  The best part is that ICICI kept paying the bills even though I removed the biller itself.

  And yes, I also did contact the so called customer “care”.

  Hail ICICI!!

  by: Anup, Aug 6th at 4:09 pm

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  ICICI Bank Negligence.

  Hi,

  Guys, we all know that the ICICI Bank is one of the best banks in the country. But how many of us know that many people are suffering because of ICICI Bank negligence.

  Please read it carefully and stop banking with ICICI Bank.

  • XXX tried to open a DMAT A/C with ICICI Bank.
  • ICICI Bank says – it normally takes 15 days to open a DMAT A/C.
  • For XXX it took around 40 days with many calls to the bank.
  • Account opened at last but the welcome kit did not reach to XXX. Only he got few passwords by normal post.
  • One day XXX is in office and gets a call from the ICICI Bank currier guy to receive some kit.
  • No way can XXX come back to home to receive it. So the Kit goes back to Bank.
  • XXX goes to nearest ICICI Bank, which is far away from XXX’s home to get the welcome kit.
  • But the kit is not the DMAT kit but the Savings A/C kit which XXX had to open along with the DMAT.
  • Still no trace of DMAT A/C. The passwords XXX got long back is with XXX and for more than 15 days and feared expired because of no implementation.
  • Finally after many long phone calls and many requests, ICICI Bank sends 3 booklets kind of thing with DMAT A/C printed on it.
  • XXX tries to open the DMAT A/C but since the passwords were not used for more than 15 days they were inactive by then.
  • XXX again calls ICICI Bank to send a new set of passwords.
  • Password reach to XXX, all good.
  • XXX deposits 5000/- to ICICI Savings for DMAT trading.
  • XXX now happily tries to open DMAT and tries to trade.
  • Alas!! No success, DMAT A/C says PAN details not available with local ICICI Bank and XXX cannot do trading.
  • XXX cannot stand with this. Already ICICI Bank deducted some amount form XXX savings for some strange reasons.
  • XXX issues an ICICI check for Rs. 2000/- in favor of a Credit card, let’s use 5000/- to pay the credit card bills.
  • The check is cleared.
  • The remaining amount should be 3000/-.
  • XXX issues another ICICI bank check for another Credit Card. This time, lets pay the remaining full amount left (3000/-) in ICICI Bank, to the credit card.
  • The check got bounced.
  • Credit Card Company calls XXX and informs the check bounce.
  • XXX calls ICICI bank and finds out that ICICI bank, without informing XXX, has blocked some amount from the remaining (3000/-) for the DMAT account, the DMAT, that never worked at all.
  • XXX starts fighting with ICICI Bank.
  • After almost 4 to 5 months, XXX gets an answer from ICICI bank that the amount blocking has done by XXX himself. XXX is surprised, the DMAT that never worked, how and why XXX would block some amount and let the check bounce.
  • Since there is a check bounce reflecting in the credit Card statement XXX is now in a problem. XXX cannot use this statement for any loan or any other credit card for 6 months form now, because the banks have started calling other banks to know if there is any delay in payment before issuing any Credit card or loan.
  • ICICI Bank is blaming XXX for all the problems.

  You may understand this story or may not. But keep away from banking with ICICI Bank.

  Please forward this mail to all Indians and as many people as possible. Let them know just because some negligence how people suffer. It is our money which bank use to make money but never hesitates to blame us if things are not straight.

  by: Neil, Aug 6th at 11:19 pm

• 

  Dear Customers (Anup and Neil),

  Please write to us at headservicequality@icicibank.com with account number and contact details. Please use subject line as ” Comments from Site”.

  Sincerely,

  Uma Lakhani
  Office of Head Service Quality
  ICICI Bank.

  by: ICICI Bank Service Team, Aug 7th at 11:16 am

• 

  The worst bank in the history of Mankind is ICICI.

  I pray god to enable the provision of suing the bank in US courts. Now they have US branches. Since they always almost certainly commit serious mistakes to the disadvantage of customers, it is very easy to make money out of their blunders through US courts. One way it is better for us when they commit mistakes.

  Everone please keep record of all communication. The bank will go bankrupt in months the moment it comes under the perview of US courts.

  by: Sree, Aug 8th at 8:25 pm

• 

  September 30, 2008

  Dear Sir/ Madam,

  We greatly value your relationship with us. In the context of the developments in the international financial markets, we thought it pertinent to bring to you our perspective of the prevailing situation.

  We would like to bring to your attention that the Indian banking system is well regulated and significantly insulated from global developments. This is because it is mandatory for all Indian Scheduled Commercial Banks to retain 34% of the deposit base in the form of Government Securities (SLR) and cash with RBI (CRR). Besides, sound policies of RBI have ensured prudent credit practices in the Indian Banking system.

  ICICI Bank is already compliant with the BASLE II requirement in respect of risk management practices and capital adequacy. At 13.4%, ICICI Bank has one of the highest capital adequacy ratios in the Indian banking industry. Last year, ICICI Bank raised Rs. 20,000 crores (US $ 5 billion) of equity capital, which almost doubled our equity capital base. We have a net worth of over Rs. 47,000 crores (US$ 10 billion), again one of the highest in the banking industry in India We have consolidated total assets of over Rs. 4,84,000 crores (over US $ 105 billion), which is diversified across a wide range of asset classes across retail, wholesale and rural banking.

  ICICI Bank is amongst the most profitable banks in India. In FY 08, ICICI Bank made a profit of Rs. 4,158 crores (US$ 900 million).

  ICICI Bank has the highest credit ratings in the Indian financial sector. We have AAA ratings for our instruments, such as senior bonds, subordinated bonds, and deposits. We have the highest foreign currency bond ratings assigned to any Indian bank from Moodys and S&P.

  We continue to invest in growth, indicating our confidence in the opportunities in the Indian market. In 07-08, ICICI Bank added 650 new branches, taking the total strength to over 1400 branches.

  We thank you for reposing trust in us over the years. We look forward to setting new benchmarks in service levels in India and to create a bank that you will continue to be proud of.

  As a testimony to the above, please find below the clarification given by Reserve Bank of India.

  Date : 30 Sep 2008
  RBI Statement on ICICI Bank’s Financial Position
  There are reports in some sections of the media that based on rumours regarding the financial strength of ICICI Bank, depositors are withdrawing cash at its ATMs and branches in some locations.

  It is clarified that the ICICI Bank has sufficient liquidity, including in its current account with the Reserve Bank of India, to meet the requirements of its depositors. The Reserve Bank of India is monitoring the developments and has arranged to provide adequate cash to ICICI Bank to meet the demands of its customers at its branches/ ATMs.

  The ICICI Bank and its subsidiary banks abroad are well capitalised.

  Alpana Killawala
  Chief General Manager

  Press Release : 2008-2009/412

  Sincerely,

  Uma Lakhani
  Office of Head Service Quality
  ICICI Bank Ltd.

  by: ICICI Bank Service Team, Sep 30th at 2:57 pm

• 

  One of the worst website I have ever seen for a bank ICICI .Dont you have enough money to upgrade your servers and technical skills to cater to the customer requirements ?

  by: Shijo, Oct 15th at 3:14 pm

• 

  Dear Sir (Shijo),

  Please write to us at headservicequality@icicibank.com with your contact details. Please use subject line as ” Comments from Site”.

  Sincerely,

  Nazia Sayeed
  Office of Head Service Quality
  ICICI Bank.

  by: ICICI Bank Service Team, Oct 17th at 12:14 pm

• 

  Dear Reader, do you notice the constant annoyance of Nazia Sayeed, Office of Head Service Quality of ICICI Bank? This is called “Damage Control,” but lemme tell you my tale and YOU see if you would do business with such Banksters.

  A man’s account had been phished (NOT MINE), and that money was sent to me by the phisherman and I credited a vendor to whom the payment was being made. The phished account owner ADMITTED that he had unwittingly given his password code, etc., to the phisherman but ICICI Bank took it out of our account because they had already refunded HIM!!! ICICI KNEW that the man admitted that he had been phished, and still stole it from us! I went to Lower Parrel over that deal all to no avail. They asked me for things I had no ability to produce that didn’t even bare on the circumstances, so we just lost the money. Think again if you don’t imagine I was madder than hell! Think again if you’re looking for a bank to do business with!

  Uh … Nazia, no need to ask me to write your office. Birds of a feather DO flock together, once a bankster always a bankster.

  What do you do when a gun is at your head and the thief says, “Your money or your life?” Do you plead with him that your children need to eat? Do you think he cares? That’s all a letter to Nazia will do. She works for the thieves, and she’ll lie for them in a heart beat. You can make book on it! I’ve got two other stories to tell, but will spare the ink at this point. Donal

  by: Donal, Oct 24th at 4:08 pm

• 

  In the last few years, the easily available credit cards and loans in the
  market have superbly enabled us to increase our purchasing power way beyond
  what our salaries ever could.

  I can now buy just about anything on EMI by availing of these loans and
  credit cards – be it a car, a house, expensive jewellery or a branded watch
  that costs almost more than 10 times my salary! What bliss…. and all
  because of the availability of credit at this age. Its a lifestyle I
  so enjoy, but one which I know I must curb at some point. I have been
  telling myself that I should stop spending too much on my card because the
  bills at the end of the month tend to bother me. This heavily
  credit-dependent lifestyle makes me feel good and experience things I
  couldn’t
  otherwise, but it also stresses me out every now and then. I tell myself and
  I want to stop but I can’t seem to! It’s almost like an addiction now. It’s
  frustrating every now and then.

  Anyway, logic not prevailing, I have been continuing the same lifestyle. I
  don’t think I will ever be able to stop it completely but regulating the
  habit is something I am looking at now. I have begun to search for some way
  in which I could possible get some professional guidance on “how
  much” of this indulgence was ok for me at each point. To what extent could I
  indulge and still manage to pay my bills and EMIs? To what extent can I
  afford to live on credit and yet not be stressed about the bills?! How many
  loans can I take and still manage to pay off the EMI’s comfortably every
  month so that I am not in a situation where I have no money in the last week
  of every month!?? For how many months of
  the year can I afford to continue paying the minimum on my credit card?

  Would any of you be aware of any such service that I can avail of? Who do I
  approach for such advice? Would be great if you could write in and advise me
  people!

  by: Maverick, Nov 10th at 12:00 am

• 

  Hi I was a part of ICICI and I guarantee you that all the mails and communication that you send to Head Service Quality or Head of Customer Service or Head of all the buffoons will not yield any result.

  For them you are just another “Irate customer” who is to be avoided.

  Like Bond said…the only way to get things done is by 1. mailing to kamath.kv@icicibank.com
  2. Inform media with evidences
  3. Avoid banking with them

  YOU ALL NEED TO UNDERSTAND THAT ONLY WHEN YOU STOP BANKING WITH THEM WILL THEY START PAYING ATTENTION

  by: "Irate Customer", Nov 14th at 12:11 pm

• 

  I have closed my saving account with ICICI bank from long time and had mixed experience, Before a year ago i have opened saving account with ABN-AMRO BANK and as of today having best experience interms of banking facility…

  by: Nirav Karia, Dec 5th at 5:37 pm

• 

  Hello

  by: raja, Dec 15th at 10:26 pm

• 

  Please please please don’t opt ICICI bank for home loans.There interest rates will never come down even if the market rate goes down. Instead they will take you for ride by saying that PLR is unchanged or bla bla..If they decrease the rates for new customers don’t feel proud because after 6 mths they will increase the rates and then you won’t have choice.
  They will charge from you for the rate cuts for the new customers. So beware…..

  by: Amit, Dec 18th at 10:58 am

• 

  I can definetly tell you ICICI Bank is the most scrap bank in the world, both in its technology as well as customer service.

  I was a banker and have been dealing with many Banks in India as well as abroad for more than a decade. I have not seen such a bad banking practices in any of the more than 50 banks I have dealt like ICICI Bank. i would suggest not to do any banking activities with ICICI. I would rather suggest to do business with some PSB’s , though they are traditional & may not offer all the hancy fancy services, but you can sleep peacefully

  by: Pavan, Dec 19th at 12:07 am

• 

  I too agree ICICI bank sucks.. My experience is with the pre-approved loan on my credit card. Ever since I switched to ICICI bank Credit card from my good old HSBC card, I kept getting numerous calls that I have a pre-approved loan and I just need to say yes to get the money in my account in 3 days. I kept denying their offer as I didnt have any need for that money.

  Recently I purchased a plot and I needed some cash, I could have raised it from my friends, but then I got a call from this lady named “Sonia” from ICICI chennai, who told me that I can get a pre-approved loan for 4.5 lacs. I said yes and they did some cross checks like my DOB ICICI a/c number etc. After 3 days I was told that the loan is approved and a form detailing the schedule will be dispatched next day and the money will be credited day after. That’s the last I heard from them. After two days when the money didnot get credited I made calls to their customer care.

  They told me that due to a “policy check” the loan is denied. I asked them several times to explain what that “policy” is. They don’t have a clue.

  Finally I closed my Credit card with them. Time to go back to my good old HSBC, who are very friendly at the branch, I get personal attention and royal treatment …
  I repent, I did a mistake switching from my HSBC CC which I held for almost 7 yrs.

  by: Subrahmanyam, Dec 23rd at 9:40 am

• 

  Wanted to add this info as well. These suckers call me even though I am subscribed to National Do Not Disturb registry. I wish I have time to take these guys to court, but then who wants fight with these assholes.. they stink. These guys have specialized in harassing people.

  By the way to start DND just send an SMS “START DND” to 1909.

  Except the ICICI suckers (worst bank on earth) everyone else honours the registry.

  by: Subrahmanyam, Dec 23rd at 4:55 pm

• 

  Corruption is killing India.
  Join the drive to weed out the mostly corrupt lot of administration in India which is more than 98%.

  http://www.petitiononline.com/Facts/petition.html

  by: facts, Jan 14th at 3:34 am

• 

  Hi Friends
  Last but not the least, i am a dis satisfied customer of ICICI bank.
  they have lots of hidden charges,
  and charges they sometimes themselves dont know and are confused about,
  for certain transactions they did not charge me and for the same transactions a week later they charged me and said that the rule existed from years.
  This bank is full of thugs and i am going to close my account with them, i have a account with HDFC and will only deal with them.

  by: VIC, Jul 21st at 10:28 am

• 

  Hi,

  We’re from ICICI and are sorry to hear of your experiences. Mail in your phone and email contact details at care@icicibank.com and we’ll get our Customer Care team to call and work to address your issue.

  Warm regards,
  ICICI Bank Customer Care.

  by: ICICI Bank Customer Care, Aug 25th at 2:36 pm

• 

  That is ICICI bank in a nutshell !

  I also have a really bad experience of ICICI. Their customer care is pathetic. Sometimes it gives a feeling like you are talking to a badly programmed machine that throws out the same error message without understanding the matter. Deep, you are right.

  In our case, in which we lost Rs. 41640/- through a net banking fraud, the investigation department contacted us after about 35 days to fill up something known as a “dispute form”. Even the branch manager did not talk about such a thing as a dispute form before that. Looks like they need butting from the police to start their investigation. They won’t help you in such cases unless they have an FIR. It’s ridiculous to see that a matter of account to account transfer takes so many days for investigation. I have started feeling that these guys must be having a lot of fake accounts specially made for such purposes.

  Be aware guys.

  Ketan

  by: Ketan Kulkarni, Sep 26th at 8:33 am

• 

  Ketan, I know just where you’re coming from, but possibly in reverse.

  A man had his account phished. He was wrong in giving his personal account information of his account and his password, etc., to the phisherman. His Rs.80,000 had been deposited in my account for further credit and transfer to the vendor which the phisherman wanted the money in. The Phisherman immediately got his Rs.80,000 out of his foreign personal debit card, went to the ATM and withdrew the whole Rs.80,000.

  I got stuck for the Rs.80,000 even though ICICI knew it was not my account that got phished. When I asked them to repay me for their other customer’s error after they also errored by giving the Rs.80,000 back to the phished customer, they demanded so much information from me that I was unable to get, so that they just stole the money from me and that was the end of it.

  In my opinion and all the opinions of friends I have conversed with about ICICI Banksters, they are THE most untrustworthy banking institution in the world. Their personnel are liars and dishonest to the core. This goes from the highest level of management to the lowest floor sweeper as they are all instructed to say things to the customer that are simply untrue — lies.

  They think it’s a good practice to tell customers what the customer wants to hear, without acknowledging that the customer relying upon their lie will be in a worse position after having relied upon the lying information.

  Donal Thompson

  by: Donal Thompson, Sep 26th at 12:31 pm

• 

  Here is another customer, Nature Neem Product, Tiruppur, who regret to have opened an account with ICICI. Our foreign buyer from Italy has transferred money to us and we are struggling for the past 15 days to get this account.
  If we call by telephone, they say our card number is invalid and reset the PIN quit the call. After several tries contact to customer services is unsuccessful.
  Sending an email to corporatecare@icicibank.com, nri@icicibank.com, nodalofficer@icicibank.com – no email has been replied for the past 4 days. (I have the proof)
  Contacting the local bank – they confirm that money has reached (!!!) some 10 days before and they can’t remit the money to our account for X reasons (as if it’s their money). They asked the invoice, then asked a 100 rupees bond, then they asked a letter this was going like this for the past 15 days and our buyer has lost patience and now he cancelled the order.
  ICICI should realize how small companies like us struggle to take an international order. Now we has lost the order because of the worst services of ICICI. Even today the money is not transferred and we have incurred a loss due to them. The next wise decision I have to take is to close the account with them
  We are frustrated and we can provide the proof for the all that we have explained above. I advice all of you kindly not to open the account with ICICI.

  Ashok Sundaram
  Manager Marketing, Nature Neem products

  by: Ashok Sundaram, Mar 2nd at 1:07 am

• 

  Hello, ICICI is a bank that is doomed to fail eventually because of its corrupt business practices. I just closed my account with ICICI after they sucked up my NRI account dry levying all sorts of charges. This bank seems to think that Customers money deposited in its accounts is its own and can do whatever it wants with it.

  ICICI is one of the WORST banks that I have ever banked with and Iam looking forward to the day when this bank crumbles. Lets not forget that even GM has come to its knees today for they became Complacent.

  by: Prashanth M, Mar 3rd at 1:48 am

• 

  Hi All,

  I don’t know if this is correct place, however I would still post my issue since ‘ICICI’ plays

  a role.

  I applied for a Car (Chevrolet) Loan via ICICI. The loan amount was a mere 3.2L. I submitted

  over 100 xerox copies of documents, my past 2.5 years of employment papers, this n that.

  Where am I stuck? The person from ICICI (or the agency ICICI hires) went to the WRONG address

  for my verification. Now, I’m single and I stay alone. Where I live, it has been over 2.5 years

  and everyone knows me in the building for obvious reasons. The verification guy went to the

  wrong address and marked my FI as negative. I re-requested it and this time he entered the

  wrong address again! I assisted him in going to the correct address, and again he marked me as

  negative! I verified from every neighbor in my building, all of them were away to work. And the

  comments that this guy put in his notes everytime was
  “The guy has left the building 2 days ago”

  Now,
  1) When first time, he entered the wrong place, how could he write “I left 2 days ago”? (even

  if I did leave)!!
  2) Howcome he wrote the same damn comment AGAIN when he entered the same address

  My question to ICICI persons:
  1) Are these persons your own? These so called uneducated and absolutely lunatic people
  2) If not, then they are from some agency that you hire. What is your criteria for making a

  contract with an agency for the verification process? Or do you have none at all?
  3) On what basis, are these persons given information for verification?

  or is this just some “layman’s work” or some “jugaad” thing keeping which in mind does ICICI

  hire/employ agency/persons for the verification process?

  I have taken a leave today, in spite of urgent work, sitting back home like a stupid person,

  and finding EVERY SITE on which I can tell people, what ICICI does!

  No matter what comes to this country, the service is as bad as a road-side dhaba. And its

  painful to see, ICICI BANK is no damn different!

  Thanks ICICI, these are the reasons why people from outside laugh at India and its services.

  Forget them, I am laughing myself to be a part of the country where a bank like ICICI truly

  harasses people and kills their time n money for nothing at all!

  ICICI ….. YOU ROCK LIKE SHIT!

  by: Mridul, Mar 10th at 1:03 pm

• 

  I am holding a savings account with your esteemed bank a/c no. 024401002238. I had filled up the application form for opening a new savings account A/c no. 024401513556 in the name of my wife Ankita Timothy and submitted to Dr AS Rao Nagar branch official on 12 Aug and i was told that the account will be activated within 4-5 working days. But till today i.e. 20 Aug it has not been activated. I called up your customer care executive on 20 Aug at 2150 hrs and he told me that it will take 2 more working days because of some goof up of your officials. I have given a complaint to him vide complaint no. 149887580. I am working in Air force and am posted to Carnicobar, Andaman & Nicobar where no ICICI branch as well as internet facility is available. I wanted to make urgent transactions from and to this account which will not be possible for me to do as i will be leaving for my duty station day after tomorrow. This is a very sorry state of your officials working. Please instruct your branch officials of ICICI bank, Dr A S Rao Nagar Hyderabad branch regarding this and take severe disciplinary actions on them. I hope that immediate and severe actions will be initiated and unworthy officials are punished and an example be set which will act as a deterrent towards inefficient and incompetent workers of your esteemed organisation. Please intimate progress on this matter. Thanks

  by: Anupam Timothy, Aug 20th at 10:51 pm

• 

  Hi Anupam,

  We are sorry for the inconvenience caused to you. We have made a note of your bank account number and will get in touch with you soon to resolve the issue.

  Regards,
  ICICI Bank Customer Service Team.

  by: ICICI Bank Care, Aug 31st at 5:15 pm

• 

  Yeah . . . I notice that (as usual) the ICICI Bank Care Service “Team” responds with telling you what they think you want to hear. All smoke and mirrors.

  In my case, someone’s account got phished, the money was deposited in my account by the phisherman products & services were given to the phisherman and when we learned the phisherman was a thief, they took the money out of MY account in spite of the fact I had not accidentally given up my account information to anyone. The careless account holder got his Rs.80,000 back and ICICI kept MY Rs.80,000.

  Not only are they the best liars, they are also the best thieves too.

  Don Wood

  by: Don, Aug 31st at 6:34 pm

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