Warning: Lengthy post ahead
I am seriously fed up of them…I just hate them….their customer support just sucks…they have no knowledge at all…after facing couple of problems earlier, I thought they will improve but NO, they will NEVER…
As mentioned in my earlier post about their new facility about Card2Card transfer in current account, I finally got their mail saying, the problem has been solved, so I used it again this month but again my funds got rejected…
Now I felt like they were testing my patience…I wrote firing mail to them asking what is happening, why this happened again….now I got their reply saying I did not fill my credit card number fully…according to them, I had filled only 4 digit for the card number.
So I decided to cross check it, so I tried to edit the card number…I did not allow me to edit it….so that option is ruled out…I tried to add card number with 4 digits, it did not allow me…so that option is also ruled out…
So what is left? Someone from their side did it purposely or some technical error….I sent them the screenshot which I had mailed them in my previous query where it showed the valid card number….
I got their reply next day, explaining how to enter the card number in card2card option…I was like WTF is this? I replied back saying what the hell you are replying….do you guys ever care to read the earlier replies? I again got reply explaining the same i.e. how to enter card number… (Query IDs for ref: SR40310578, SR40313057, SR40320602, SR40327596, SR40332452)
I finally got fed up with them and said…please close this ticket, I will use my old method i.e. will deposit the cheque in drop down box…
Now 2 days back again I faced new problem….I was not able to transfer funds to any other accounts….
I asked them about the reason….and this is what I got in reply……
Thank you for routing your query through Corporate Care, ICICI Bank. As you are aware Corporate Internet Banking, facilitates you to view as well as effect online fund transfers to any account in ICICI Bank. One of the option for fund transfer, was the Third Party Fund Transfer facility, through which you can transfer funds to any account in ICICI Bank. Since in Third Party Fund Transfer, there is no prior registration, a wrong data entry by you can lead to an inadvertant fund transfer to a wrong beneficiary. In view of this, we are requesting our customers use the Own to External fund transfer facility, where the beneficiary account is registered and linked to your login by the Bank. In order to link the beneficiary accounts to your login, please give us a letter as per the attached format. The needful linking of the same shall be done on receipt of the same after which you can proceed with funds transfer to such accounts. Also please note the user DEEPPGANATRA is not registered for the Own to External Funds Transfer facility.For activation of the above facility for your account,we request you to submit a request on the company letterhead signed by authorised signatories mentioning: 1) Your existing Corporate Id. 2) User Id 3) Access Option required “Own To External Funds Transfer. 4) User limits in numeric terms. You may submit the both the letters (Credit Mandate letter specifying the beneficiary account numbers) and the letter requesting for Own to External Funds Transfer facility at your base branch or scan copy attachment may be sent to corporatecare@icicibank.com. Looking forward to your co-operation in the interim.
(Query ID for Ref: R40338333 )
Now I have no idea what they said, they just want me to write then f***ing letter with some own to external transfer facility…and that too AGAIN…
I was using their transfer facility for last 4-5 months without any problems and suddenly it stopped working, no one cared to notify me about it…
Now why the hell they can’t just activate it for god sake? My third party transfer was already active, I never asked them to discontinue it and now they want to me send another letter to activate this new sh!t…and again it will take f****ng 7 days
Sometimes I seriously feel that national banks are much better than these banks, in national banks, you get things so easily and quickly….
This will be the best example….I have savings account with Saraswat Bank also, I needed new cheque book, so I went to the bank, asked the lady for the cheque book, she gave me one form and asked me to fill with the details…I submitted the form…waited for hardly 5 minutes and got the cheque book…
Then I went to ICICI, I have savings account there too…I asked them for the cheque book, she gave me the form, I submitted it…and she told me that, they will deliver the cheque book within 7 working days…I was like, what the hell? I am asking you for the cheque book not loan that you are taking so much time…..
I got my cheque book within 5-6 working days…
So what was the difference? Saraswat Bank one did not have my name printed on it where ICICI one had it…
That’s the only difference I could find…
Now if you think logically, who is going to read the printed name? Who cares? No one, all we care is proper signature and the amount; so having name printed on it does not make any difference…and I suppose that is the only thing which takes so much of time for cheque book to arrive…
What I suggest to the Bank is, instead of spending money on ads, spend some money in hiring smart people, spend some money in hiring a good technical team, group of people who can test out the products before the launch…so issues like card2card transfer does not arise at all….
Spend some amount on knowing what customers need, spending amount on ads like Acha Lagta hai and all is not going to make any difference…
Viewers will get attracted to the ads and open the account but after using it they will really feel kita acha lagta hai ICICI ke saath
I am also looking out for some better banks now, considering HSBC as a good option…anyone has account with them?
7.13.2005
HSBc is a gr8 bank.. their online banking facility rocks… ICICI just sucks… HSBC provides full detail for each entry in their online banking solution…
HDFC is a solid bank too…
7.14.2005
I am a Ganatra and was looking for Ganatras on google just for the sake of it. Came across your homepage. Liked it. Stay in touch
7.24.2005
Former HSBC customer here, and yeah like Andy said, it really rocked my socks!
However, offlate, they require you to maintain 25k quarterly balance I guess and they have been more know as “Rich mans bank.”
But, eh, they do got pretty ladies at their desks, another USP
8.10.2005
I use ICICI bank but till now i donot have any problem with them.
9.14.2005
I agree 100% with the above customers ICICI bank sucks. I used money trasfer service it took them more than 3 months to send the cash to right hands. Read more at
http://www.arjarapu.com/blog/?p=5
9.17.2005
[...] He is pissed of ICICI bank customer service and does not recommend using them as “2 people from same organization give me different information about same thing” More at http://www.whoisdeep.com/2005/07/13/icici-the-worst-bank-ever/ [...]
11.16.2005
Well i have banked with them ICICI in too much detail so cant say much about them but comletely wholeheartedly agree with the fact that they certailnly dont know their job and cant do it well… there was an instance when i had visited an ICICi branch to deposit funds in my acct ..filled up the slip and handed over the money.. When i got the counterfoil i asked the man to stamp it… he said thats not necessary…I asked him how i would prove it in case the money does not get deposited and he just blurted out their 2 pence punch line” hum hain na”… boy!! I felt like busitng balls right on the spot… son of a Bit**.. the matter had to be escalted to the manager and finally I did get a stamp on the counterfoil…..LOOKs Like they really SUCK!!!!
11.16.2005
I am currently facing a problem with ICICI. For over 2 years I’ve been recieving international deposits every month. But this month it has just not come to my account and it has been confirmed that my money is with ICICI but its not credited to my account. I’ve been to the bank branch who helplessly directed me to Phone banking. After 3 frustrating calls, I decided to wait a couple of days more and then if it still doesn’t show up, i’m going to get the proof faxed to me that the money is with them for almost 2 weeks now, but not in my account.
11.22.2005
Clam down guys!!!!
We all know ICICI sucks (specially with their Customer Support).
The only good thing about ICICI is having most number of ATMs (as far as I know) and they are the largest private sector banking org in India. They were also the first Bank to start Online Banking in India…..
BUT having said all that I do believe that this bank is the most frustrating one as well not because of its technology and facilities but because of its INCOMPETENT STAFF. They are just useless. They just can’t cope with the technology provided to them. I think that says it all!!
12.11.2005
Hi
I am a(still!!) icici customer from 2002. I was enjoying internet banking since last 3 years. I was required a transaction password for buying some stuff online. I requrested for a new trasaction password
After the next day of my request they disabled my Logind Id .
When I contacted them (tru contact them is very difficult tru their 24 hours ) they told they created new transaction password as well as login password.
I got new password after one month only( I was not able to login tru my user id and my login password for that month)
Even after getting my new password I was not able to logged in bcoz my user status is still DISABLED !! . When I contacted them for enabling user id they have no proper ANSWER simply saying go for 24 hours phone banking option which does not give any Option for enabling user id .
Also not having any option to talk a Customer representative ..
I am still sending mail to them and waiting for to get enabling my user id ..
I am at the top of my ………
Nandakumar.
1.13.2006
To, The Managing Director,
ICICI Home Finance Co. Ltd.
Dear Sir,
I am purchasing a resale flat at Sant Tukaram nagar, Pimpri, Pune which is three years old, constructed by well known builder M/s. Snehmangal Developers & Builders @ Rs. 1100/- per sq.ft. Total area of flat 630 sq. ft. By paying Rs. 25000/- as a token amount to the owner made an agreement.
By persuing my salary slips, ICICI offered me a loan Rs.6 lakh and assured me the process will make fast. (Ref. offer letter no, 777-5102160 franchisee code I- NXT (Vikram PUN CS 0075) dated 26/10/2005. After submitting all documents, on 10/1/2006, ICICI Home Finance, Glole road branch, informed me that the maximum loan sanctioned is Rs. 3.5 lakh. I have shocked after hearing this news. When I contacted and personally visited there, I have told that our techn! ical experts considered total area 510 sq. ft. @ Rs. 850/- per sq, ft.
Sir, the govt. rate of that survey number is Rs. 950.50 par sq. ft. and market rate is 1300/- per sq. ft. Two builders are constructing flats in the same survey numbers and declared rate Rs.1301/- per sq. ft. I conveyed your branch manager Shri. Rajesh Verma (Ph. No. 9823136455) but he said he helpless due to technical expers are the final authority.
I am working in a Autonomus Body,s Institute of Govt. of India, I am an account holder of ICICI bank. I am regular purchased of ICICI bond from last five years. I feel this is unjustice for me. I can go to other bank for home loan but before that I feel to write you about your banks procedure. Like me so many others customers are also complaiting about your Pune banch’s Technical experts. People are saying No Hum hain Na – Now Hum they na.
I am requesting you to look in this matte! r and instruct the concerned person to revalue the flat. Whatever expenses required to revalue i will born.
I am waiting your favourable reply. My office No. is 27125177 & (R) 27121258
Thanking you
Yours faithfully
I. M. Yelurkar
1.18.2006
1. In the first place, the online access to my ICICI NRI account was locked/disabled even though I used the login/password that was provided to me.
2. I tried my best to reach the support on the toll-free number (1-866-ICICI-4U). Everytime it takes more than 5 minutes to talk to a representative. And they just say that they will not be able to service on the phone, and ask me to mail to nri@icicibank.com.
3. I live in US and have been waiting to access my account for more than 10 days, and after 10days and many email exchanges, I am told that the passwords would be sent via postal mail to my Indian address, and not via email !!!!!!!. This just doesn’t make sense to me, as there is no one to access my account in India, and I cannot ask someone to go open my mail and send me the password!!!
4. Dealing with ICICI bank is driving me nuts. And I am seriously thinking, why I should do business with ICICI bank.
5. The following policies/features are JUST UNACCEPTABLE to me. I have few bank and financial accounts for many years now, and I never had to spend more than 15minutes to get any issue resolved.
5.1. No FULL-SUPPORT via telephone, especially to activate disabled accounts.
5.2. Email based support with 24-48 hour response time. And this is misleading, as 2 days is taken to respond, not resolve issue!!!!! My issue is not resolved even after 10 days, and each 2 days is taken to just respond with counter questions/answers.
5.3 The responses from the Customer Service representatives is just ambigious (I was asked to “answer below 4 questions”, when I actually saw 6 questions listed below the statement!!!. I had tough time to correctly interpret each sentence).
5.4 There is no way to reach a higher official/manager via phone/email to express my anguish, and get my issue resolved.
5.5. The website is not user-friendly, and there are many broken links. And sometimes, the error messages are just ridiculous (I got the message : “Unknown error occured”, instead of the something like …. “The Social Security Number you entered does not match our records. Contact Customer Service”)
1.18.2006
MY Summary: ICICI Bank’s Customer Service SUCKS!!!!!
1. In the first place, the online access to my ICICI NRI account was locked/disabled even though I used the login/password that was provided to me.
2. I tried my best to reach the support on the toll-free number (1-866-ICICI-4U). Everytime it takes more than 5 minutes to talk to a representative. And they just say that they will not be able to service on the phone, and ask me to mail to nri@icicibank.com.
3. I live in US and have been waiting to access my account for more than 10 days, and after 10days and many email exchanges, I am told that the passwords would be sent via postal mail to my Indian address, and not via email !!!!!!!. This just doesn’t make sense to me, as there is no one to access my account in India, and I cannot ask someone to go open my mail and send me the password!!!
4. Dealing with ICICI bank is driving me nuts. And I am seriously thinking, why I should do business with ICICI bank.
5. The following policies/features are JUST UNACCEPTABLE to me. I have few bank and financial accounts for many years now, and I never had to spend more than 15minutes to get any issue resolved.
5.1. No FULL-SUPPORT via telephone, especially to activate disabled accounts.
5.2. Email based support with 24-48 hour response time. And this is misleading, as 2 days is taken to respond, not resolve issue!!!!! My issue is not resolved even after 10 days, and each 2 days is taken to just respond with counter questions/answers.
5.3 The responses from the Customer Service representatives is just ambigious (I was asked to “answer below 4 questions”, when I actually saw 6 questions listed below the statement!!!. I had tough time to correctly interpret each sentence).
5.4 There is no way to reach a higher official/manager via phone/email to express my anguish, and get my issue resolved.
5.5. The website is not user-friendly, and there are many broken links. And sometimes, the error messages are just ridiculous (I got the message : “Unknown error occured”, instead of the something like …. “The Social Security Number you entered does not match our records. Contact Customer Service”)
1.20.2006
I have used money2india from europe which is supposed to take 3 days but last time it took about 7 days..
there is a tracking system which is totally useless.because it does not give timely information
I then sent an email to be told they will check and revert ..
they reverted 10 days later..but meanwhile since I was looking out myself I fund out when the money reached there.
I have sent again another time ..and I hope to discover it for myself..
It is any worse then I will write here..The suspense of it is what is killing..at both ends
2.2.2006
Now hear my story,
I have transfered huge amount to my icici bank using money2india because I have pay somebody thought once I the money is in my account I could transfer to other icici account. For some reason, they have stopped fund transfer from past 6 days. I am stuck now. The funds are in my account and I could not transfer to the other account. And I am paying higher intrest everyday till today Feb 2 from JAN 27. The problem has not solved yet.
First time, when I called they said try after 3 hours, It was not working even on the next day so I called second day, again they said try after
next three hours, So I waited for three hours and called them again and they said the try after 3-4 hours. Since it was already night in the US, I tried next day morning and it was n’t working SO I called them again, This time they guarenteed it to work in the next 24 hours, SO I waited another day called again, they said, it is working now for those who had added payee before JAN 21 and for those whao added later it will work on Feb 2. I called today (Feb2) It is still not working.
Had they told me, that it would take 4-5 days, I could have managed in someother way, their misleading answer has costed me very dear.
Looks like their database crashed and they are tring to cover that they are fixing some security issue. Because I called one of my friend and he could add see the list of payees where as I couldn’t. If they are fixing a security issue, it should be for everybody or for nobody.
And their customer support sucks big time, They won’t know anything and those IT people won’t fix the issue nor they would process my request over the phone . They don’t have any backup plan.
If you have logged in to their site, it is tool slow, that makes me wonder, their servers crashed and running on very bad backup servers. Even if they are doing some maintainence, they atleast test on the test server before doing anything to their production server.
Next time when I go to INdia, I am closing my account at ICICI and open in other bank.
From past 5 days, I am very pissed off with ICICI bank and their inability to restore the functionality. I can understand if the delay is couple of hours but so many days.
I hope their management knows what we are going through and makes sure it does not happend again.
PV
2.8.2006
ICICI is the Worst Bank in India.
ICICI HFC officials have links with Land Mafia and do illegal activities.
I myself sold couple of properties and earned money.
2.8.2006
I have joined Kotak Mahindra, I ran out of ICICI when my activities were caught.
In case, any land mafia browsing the site wants to usurp property illegally.
Call me at: 011-25095069 (Resi.)
My address is:
C-502, Mahalaxmi Aptt. Sec – I I , Dwarka – 45.
2.8.2006
I am better than Ajay Raina… I have not been caught by now…
I continue my activities and make sure borrowers suffer…
ICICI heads in Bombay are stupid and they dont know, what we are doing…
Earn Money by fraud is my Motto. Anyone interested in getting property in cheap and make money.
Contact me at : gaurav.taneja@icicibank.com\
Ciao
2.9.2006
Well Done, let me know… I am interested..
2.21.2006
I agree with the fact that ICICI customer service SUCKS..
I am in US and have transferred 44000 using money2india into to my savings a/c with icici. When I checked my a/c in internet, I found that some body had withdrawn all the money from non-icici ATM. I have complained to icici customer care immediatlely. I had to call a 2nd time as the call was disrupted first time after talking to a customer service executive for 45 min. It took another one hour to log complaint again. They told it would take at least one week to enquire. My parents in India went to bank and reported.
Then checked the account and found that icici send a new ATM/Debit card to my address in India as my old card would expire after one month. I haven’t requested for the new card and moreover there was no communication that they have sent a new card to me. And it was handed over by courier people to somebody else. I was shocked to know that they would give the important stuff to somebody with out asking for any photo ID. Another shocking news is that they have already sent the PIN also 3-4 days before send the card.
Anyway they started enqiring and found the people who had taken the card. But still they are not giving proper response regarding when they can refund my money back or even whether they give it back to me or not. It’s been 20 days after I transferred the money.
I heard that we can complain to RBI regarding these issues.
Can anyone let me know where can I complain to RBI, or is there any other option to complain about ICICI ? I got fed up with the response from icici staff.
Thanks for any advice.
2.21.2006
I agree with the fact that ICICI customer service SUCKS..
I am in US and have transferred 44000 using money2india into to my savings a/c with icici. When I checked my a/c in internet, I found that some body had withdrawn all the money from non-icici ATM. I have complained to icici customer care immediatlely. I had to call a 2nd time as the call was disrupted first time after talking to a customer service executive for 45 min. It took another one hour to log complaint again. They told it would take at least one week to enquire. My parents in India went to bank and reported.
Then checked the account and found that icici send a new ATM/Debit card to my address in India as my old card would expire after one month. I haven’t requested for the new card and moreover there was no communication that they have sent a new card to me. And it was handed over by courier people to somebody else. I was shocked to know that they would give the important stuff to somebody with out asking for any photo ID. Another shocking news is that they have already sent the PIN also 3-4 days before send the card.
Anyway they started enqiring and found the people who had taken the card. But still they are not giving proper response regarding when they can refund my money back or even whether they give it back to me or not. It’s been 20 days after I transferred the money.
I heard that we can complain to RBI regarding these issues.
Can anyone let me know where can I complain to RBI, or is there any other option to complain about ICICI ? I got fed up with the response from icici staff.
Thanks for any advice.
2.21.2006
Huh ICICI Bank? Huhhhh. the world’s BAD bank. Not only Banking , but also Loan, Credit Cards, etc. sucks!
When will they Improve ?
1) One day suddently my internet banking tells “userid disabled contact customer care”. – I have contacted 6-7 times and they says, they’ve sent already. (its already 1.5 years left. not yet got)
2) I got a standby debit/atm card, but not yet got the PIN no., its 8th month. but they already debited 109 Rs. as annual charge. I am planning to return that card.
3) I asked them for 1 credit card, they gave me 3. (they only know why I need three)
4) I successfully closed my icici two wheeler loan. But not yet got my spare key yet. I filed a case against local Icici guys anyway.
5) I took a house loan. Before that the guys told me with the current salary I am qualified for around 15 Lakhhs, and bank sanctioned for Rs. 9.4 Lakhs @ 7.25 Interest. But now one of them called me and informed, sorry it was a mistake, the interest rate is 8.25
Even after I have so many bad experience, I am using their accounts. Why ?… huh, yes you think right!. I’M A STUPIDDDD.
Well, I am closing all my stuff step by step.
3.3.2006
Dear Mr. Ilahi Yelurkar,
Your experience is exactly what I went though.
Based on my salary and other details, I was approved Rs 1 crore loan. I paid my 15% (Rs. 15 L) the total value that i needed to pay. After this transaction was done, ICICI “Technical experts” came back saying that the property was valued at only Rs. 70L. I was furious.
I went to the Manager and told him that I am ready to pay Rs. 75L to the TECHNICAL expert, if he can get me a flat of the same type, in the same society.
2 Hrs later my loan for Rs. 85L was approved. The technical experts are ABSOLUTELY USELESS UNPADH GANVARS.
Imagine, The technical expert does not have an STD line in India. Shame shame.
Mr. Yelurkar, The disbursal process will be even more of a pain and I shudder to think what I went through. Refer my other note on this
http://www.whoisdeep.com/2005/06/05/icici-bank-customer-support/
If you have an option, PLEASE approach another bank for your loan.
3.16.2006
Hi All,
If you have any problem with any bank, you can register the complain with Reserve bank online.
http://www.bankingombudsman.rbi.org.in/
4.3.2006
Looks like ICICI bank is the con master among Banks.
Here is my experience.
Visited the M.G Road, Bangalore branch to open a current account. Was directed to a pleasant looking ever smiling guy, who introduced himself as Rajendra, Marketing executive for current accounts. He gave me a checklist of documents. And explained to me the various current accounts, the higher the QAB (Quartely Average Balance) more the facilities and benefits.
The starting Current account was STANDARD with Rs.10,000/- QAB. Second CLASSIC with Rs.25,000/- QAB. Third PREMIUM with
Rs.50,000/- QAB. Fourth GOLD with Rs.1,00,000/- QAB. Fifth with GOLD PLUS with Rs.3,00,000/- QAB.
Explaiing these he asked me which account I would like to select, I told him I will go for CLASSIC that it Rs.25,000/- QAB.
He tried to sell the PREMIUM account to me and I refused. He said fine no problem. Checked my documents and told me he does
not want to waste my time and that he would fill up the application later and asked to sign on the application. He pointed the spaces where my signature was needed. I finished signing and thought what an understanding and helpful guy.
To open the account a cheque of Rs.1000/- was required which I submitted with all the other documents.
15 days later I got my account number and cheque books. As soon as I got the account number I deposited Rs.25000/- cash so as to always maintain the QAB. 6 months passed did quite a few transactions but always have been careful to maintain atleast
Rs.25000/- balance. Now in my December statement there is a charge of Rs.700 plus 10.2% service tax of Rs.71.40 totalling to
Rs.771.40 as charges for non-maintenace of QAB. Shocked I called up the call center and ater a long wait was glad to hear a human voice. The Rep told me I have not maintained the QAB of Rs.50,000/- hence the charge. When I told him I have opted
for the CLASSIC account with Rs.25000/-, he replied Nope, our records show you have selected the GOLD account with Rs.50,000/- QAB.
Wanting to get to the bottom of this I visited the M.G Road, Bangalore branch where I had opened the account. There I was directed to one Arun Jacob, the solutions Manager. I handed him a letter explaining what has happened and asking him to reverse the charge. He promised to get back to me in 2 days time. 3 days passed, no news from him. I called up the Bank, got his direct number and called him. As soon as I identified myself he said he will call my in 1 hours time. 3 hours later when I still did not hear from him I called him again. He told me he has seen my application and I have selected the PREMIUM
account. I did not discuss anything further but the next day I landed up at the branch. Had to wait for 1 hour 15 min since he was in a meeting. I asked him to show me the application form where I had accepted the form. He tells me to wait, calls up an assisstant and asks him to retrieve the form. When I reminded him that he told me yesterday that he has the form with him, he had no answer. After 20 mins of wating finally he calls to a room with a print out of the application and shows it to me. And yes my signature is there in an empty box in the corner of the line where the different accounts are mentioned.
And the check box of PREMIUM account is ticked! When I explained to him that I did not fill up the form and neither did I tick the check box. He told me but you have signed!
When I got pissed off, he told me there has been instance where the marketing guy has used white ink to hide the tick and has ticked on higer QAB accounts and in those cases he has supported the customer completely. But in my case, it may not be possible.
And why do the marketing guys do this? They get commission based on the type of accounts they sell. The higher the QAB higher the comission!
He also showed me the new application where in under each category of accounts you have to sign in a big box right under it. When I pointed it out to him that the bank felt the need to change the form to avoid this kind of conning how many cases might have been reported. He remarked, “well I cannot say that, but even one case is bad for us.”
He asked me to give him 15 days time to get back. During this this time I posted my experince in http://www.my3cents.com When there was no news from him for 20 days, I called him, at that point Arun Jacob started to ask me why I had posted in my3cents.com he was almost breathless. I told him I had posted what was the truth and wanted to create an awarness on what is happening. He told me fine now the matter is with the top people and I will receive a formal letter on whether the Non maintenace of QAB charge will be rolled back or not. A week later I received a mail from ICICI bank, it read we cannot roll back the charge as you had opted for the Premium account and your signature is present there. There was a signature saying Authorized signatory without any name. On comparing the signature with Arun Jacob’s signature from the application form it matched.
I have downgraded my account from the premium account to the least QAB, Standard account now.
So what I have concluded is ICICI bank is rotten from the top.
4.14.2006
I fully agree t o whatever every one has said above. It is teh World’s worst bank. They do not have any clue only. I had opened a Current Account before two years. Their representative infomred me that my account is opened under Gold Account holder and average monthly balance required to be mainted is Rs.100000/-. I wrote an e-mail to them to convert the account to Standard A/c. Even though they levied Rs1800/- as carges and it took me nearly 14 months to get those charges reveresed. I have stopped banking with them since then.
I t is really a useless bank.
4.28.2006
As i’ve read all those things, am unable to believe such things happens with ICICI. I have a Saving Account with ICICI Bank from the last 4 year and that one is of Student A/c (Is there any other bank offers it, pls let me know?) till date believe or not i’ve never visited the branch, Guys…we are in the new era of banking if we dont want to change the old outdated ideology of banking (visiting the branch) so there is no way out cause u dont believe ur bank but i believe and everytime, everything i’ve got my stuffs at my doorstep without any further follow ups free of cost. A bank which provide product for every kind of individual, every class of people and even different age groups of people.
Youngster Account for below 18 yrs(Quarterly Average Balance (QAB) Rs. 500/-)
Bank@campus A/c for college Student above 18 yrs(QAB Rs.500/-)
Women’s Account for womens
General Account (QAB 5000/-)
Qauntum Optima Account ( An A/c where a individual can enjoy interest of FD alongwith normal Saving Account QAB 5000/- but if balance crosses Rs. 10,000/-, the excess amount enjoys the benefit of FD interest in multiples of 5000/-)
Senior Citizens (Higher Int Rate)
Is there any other Bank have such products for all ?
I can trust blindy on my bank ICICI and for all ur kind information. i’ve the knowledge of all these above Accounts is due to faith,respect and keen to know to about their products which i read from the website icicibank.com i want to build my more good relationship and want to invest further with ICICI.
Am currently working with a company and interested for investment for differents products…what it means ….ICICI BANK is a bank which helps a child or a Student to start Saving, planning for future, encourage them to invest, making them Smart, exposure to financial products this is what the BANK is !!!
I think every other bank should follow the same footsteps…..And about Nationalised Bank YES it is Good when u r late Guard wont allow u in…Dustful place….u have to stand chairs may be broken or less….services starts for 5 to 6 hrs and if it 8 to 8 YES u need to thank ICICI the initiator.
And about MNC’s like HSBC, CITIBANK, STANCHART, ABN AMRO etc need to recall abt the EAST INDIA COMPANY which has arrived in India for business and what happens….
ICICI is an INDIAN Bank we need to encourage such bank instead of comparing with MNC’s and atleast dont compare it with Nationalised Banks they are the worst one…mind it !
If u have any kind of problem try to contact Customer Service, they are ready to help u in all the possible ways and never say No….!!!!
Get in touch today, to get ur queries resolved believe me i have trust on my bank:-
Customer Service No. 91-22-28307777
Email ID:- customer.care@icicibank.com
And that’s what they say “HUM HAI NA”.ICICI BANK always there…
MNC’s Aaj hai kal nahi, kya pata….
Nationalised Bank..HUM khud hai aur koi nahi….mind Guys…Guards with a thick moustache wont allow u in if u r bit late….
What will u choose ??? Do u love ur money think again, money is going in ur pocket or in another country (MNC’s), or it is decaying with the dust in Nationalised Bank or
Want to earn each and every day alongwith privilege services at ur doorsteps i. e. ICICI BANK
Regards,
Tabrez Khan
5.8.2006
the services of icici hfc ltd.feroze gandhi market,ludhiana is verry -2 poor.
5.26.2006
hi guys
for sure icici bank is going bad to worst……………… after speaking with their tele service and writing repeated mails nothing has made a difference……………………….
this was my last mail
hi
i have made this complaint earlier but it fall to no ones ear. you people tell me that funds transfered from europe takes 48 hrs and see here today is the 10th day my buyer has transfered 500 euros and there is no sigh of credit in my account.
wounder how you people work.
attached is the foriegn exchange remitance form sent to me by my buyer on 16th of this month.
rgds
misa international
asiem mehra
5.27.2006
hi guys my experience is even worse at the first go with ICICI Bank.
the service at ICICI Bank is at its worst although they keep boasting of many things.
I have never seen such a worst customer service even in a nationalised bank.
it has been almost 2 weeks since my old father has gone to a mumbai branch and opened an account and even after 14 days the a/c is not even activated. and after much enquiry, they activated it yday; and then they say the cheque will go for clearance today 26/5/05.
the bank has outsourced all kinds of a/c openings to DSAs. and all of them are nothing but absolute jokers who do not know anything about banking or the services involved.
they have replied ruthlessly to a 78 year old man my dad – that they have a quota of 25 applications to look at, and at random they will send 5 applications for verification and when your turn comes only then yr a/c will be active. these jokers are explaining as to why it is getting delayed when enquired.
when i can have an a/c opened with immediate effect in a nationalised bank, why should it take more than 14 days to activate a simple savings a/c with icici bank.
and the best joke is, we thought, that the bank is doing good customer service and did some dollar transaction credit into my dad’s a/c from canada.
and now, nobody knows where the dollar amount is lying till date.
and there is no credit happening on this dollar transaction from 17th may 2006 – though wire transfer has been done thro swift.
and the bank’s web site very grandly boasts of wire transfer within 24 hours, where as nothing happens even after 15 days.
this is indian – ICICI Bank.
is anybody out there in ICICI Bank listening to all these grievances of customers ?
5.29.2006
post all your complaints to
my3cents.com
ripoffreport.com
complaints.com
5.29.2006
ICICI is worst bank I have even come across in my life.
Please avoid this bank by all means. I can site many bad experiences with this bank.
If you want to loose your money, time,and energy please avoid this bank. This is final word. They look like professional thieves who would runaway anytime after making money. Don’t risk your money with this bank.
type “icici sucks” in google and you can come across tonnes of horrible stories about ICICI.
NRI s need to be extra careful and they need to simply say “no” to this bank.
5.29.2006
Tabrez Khan – 28-Apr-2006
As i’ve read all those things, am unable to believe such things happens with ICICI. I have a Saving Account with ICICI Bank from the last 4 year and that one is of Student A/c (Is there any other bank offers it, pls let me know?) till date believe or not i’ve never visited the branch, Guys…we are in the new era of banking if we dont want to change the old outdated ideology of banking (visiting the branch) so there is no way out cause u dont believe ur bank but i believe and everytime, everything i’ve got my stuffs at my doorstep without any—————THIS LOOKS LIKE A SCAM FROM ICICI BANK HIRIING SOME ONE TO TALK GOOD ABOUT IT.
I HAVE NEVER COME ACROSS EVEN ONE INSTANCE WHEN THEY WOULD HAVE DONE JUSTICE TO THEIR JOB, THEIR INTENTION IS TO MAKE MONEY WITH MOST OF UNRIPE STAFF GRADUATED YESTERDAY.
NEVER TRUST THIS BANK, IT IS VERY RISKY TO GO ALONG WITH THIS BANK, GOD KNOWS WHEN THIS WILL CLOSE OVERNIGHT RIPPING THOUSANDS OF CUSTOMERS.
5.31.2006
TAKING MORE THAN 15 DAYS TO ACTIVATE SALARY ACCOUNT, AND MY SALARY GOT DELAYED ONE MONTH BECAUSE OF F****NG ICICI.
5.31.2006
I INVITE ICICI CHIEF TO KISS MY A$$
6.5.2006
I agree with most of the people above that ICICI bank really sucks.
I am a NRI in the UK and hold a NRO account with ICICI.
I was just trying to get a simple address change done to my account and its been a horrible experience.
They ask for a bunch of documents just for a simple change of address and also we have to mail them all the way to Mumbai Branch in India. This is unlike Citibank where you get the address changed by only writing a simple letter and mailing it to their London branch.
I mailed ICICI once with all the documents and I got a reply that my passport no was not as per their records and they wanted to see my passport copy and visa.
I mailed these again and now I get another reply from them saying that my signature does not match what is present in their records and I need to send further documentation to prove this.
I never changed my signature. I think their records system is all garbage and they dont have structured way of handling customer queries.
I am now fed up with them and have mailed them to close my
account permanently. I have to look for some other Bank for my NRI accounts.
Any suggestions as to which one could be good to open an account with? I know anything else would be better than ICICI.
Thanks
6.7.2006
Ok, I have my story to tell. I have used ICICI money2india power transfer for amounts to be remitted from CANADA to INDIA ( my mother’ account). Today is 6th June 2006 and I initiated wire transfer on 16th may 2006 more than 20 f** days I am still tossed up between call centres. I am back in India but my fund is still sitting in ICICI NOSTRO account in CANADA. I confirmed with TD Canada and they confirmed all the details regarding transfer of funds to ICICI account in ROYAL bank of CANADA. I am sick of following up with ICICI and no clue as when I am going to get money to my mother’ account. If any one has any clue to come out of this tangle please write me on chirag_g_dave@hotmail.com
Thanks,
Chirag
6.7.2006
Dear friend,
I couldn’t agree less with you as I’m also a victim of ICICI NRI money Transfer. I live in France, I have used their Netexpress service to transfer money into my beneficiary’s account in India several times and they have never respected the time.
But, this time they have crossed all their limits. I transferred 2500 Euros on the 23/05/06 and my beneficiary hasn’t recieved the funds yet. I have been trying to contact /call all the possible customer care numbers and sent several emails asking them to clarify but no one is giving me a satisfactory reply. They even have given me a RTGS tranfer no (saying the funds were remitted to the beneficiary’s account on 30/05/06) but they wouldn’t tell me if that transfer was successful or not!!
They are into misguiding the customers and fooling them and keeping the money to themselves as long as possible. Could someone suggest, how to control this mal-practice and get this amount reached to my beneficiary?
Thanks for posting my message on your link.
Regards and best wishes
Gregory
6.7.2006
Hi,
I have been going through your posts and guess that most of us have the same need .. a simple uncomplicated nri account. I have one with Standard Chartered bank and the nri services is perfect. my account is managed well and things are done on time.
If any of you like, drop me a line with your email and I can tell the guy in the bank to get in touch with you. Try it .. you might be pleased to see the difference.
6.12.2006
Hi All…This reply to my previous post..I got my money from f***ng ICICI NRI Cell…I had to actually fight with them. I went personally to ICICI NRI Cell here in Mumbai.. Lower parel…I made up my mind on that day..that i will cross all my limits..n i did it..I told them that I can sue them ..as I was carrying my company’s name..and have my colleauges more than 5 thousand in North America…I slammed ICICI NRI operation Head n Customer service head…I told them..that I wont be moving from there office till I get my money back..then surprisingly..they did contact their counterparts in CANADA..n issued me the Bank Draft on the same day..although I lost the interest for 21 f***ing days…I m planning to sue them..but finally I was able to get it back from thos ill b****ds..
Any ways..lesson for all you folks..NEVER USE ICICI WIRE TRANSFER FROM CANADA ..MONEY2INDIA
-Chirag
6.12.2006
Hi,
ICICI bank is really sucks and the worst bank of world and soon it will be in world record books for worst performance and worst service. i have an current account in ICICI bank. I have export business. i got transferable Letter of Credit for export. i am doing first time export business. so i need some guidelines for Letter of Credit. When i asked to them , without looking L/C they told L/c will be not transferable as it is Bank policy. then i went to that person from where i got l/C on friday. then they told me come on monday. i have done all documentation which they told. after that they told me to submit document and come tomorrow. they took 4 days which should take maximum 1 or two hours. One person told me to go another peroson. then another person told me to go another person. like typical govt people. This customer support people are really f***ing idiots. i don’t why this ICICI is paying them? but I lost three days. They are taking money for L/C collection and advising but when i am going to ask them something they doenot know anything about it. really idiots. i am thinking i will open account in another bank like ABN-AMRO or HSBC bank. i really fed up with them. our supplier is firing to me for getting late to transfer L/C. because if this idiots i lost 3 days. i really hate this bank. govt. banks are much more better than ICICI bank. Thease people doenot know anything about banking or Letter of Credit system. what for these f****ing people are there?
6.13.2006
Dear Sir/Madam,
Greetings from ICICI Bank.
This has reference to your comments posted on this site. We see that there are specific areas that you have expressed your dissatisfaction over the level of service that has been extended to you. We would highly appreciate if you could provide us with the details of your transaction, your concerns and help us to address and resolve the same.
We affirm that at ICICI Bank Limited, we are working continuously towards providing quality service to all our customers. We always work in good faith and without prejudice to our customer’s interests. It is most unfortunate that you have had to undergo some discomfort.
You can write to the undersigned at jitendra.mittal@icicibank.com.
Assuring you the best of our services,
Jitendra Mittal
Customer Service Quality
NRI Business
6.13.2006
hello jitendra why do you repeat same preformated letter posting on all websites, is it going to help. Even after talking to your ill mannered
seniors like krishna , nimesh shah or amarjeet we have no solutions. your bank is ripping people constantly wihout service, you are good in marketing but worst in service. Just improve or hang in shame, you offered me 210 $ to shut my mouth. But i wasted more than 1000$ to even see that my foreign currency gets deposited in few weeks, which ideally takes 2 minutes to reflect. you launder NRI’s money and foreign exchange.
ICICI SUCKS, DO NOT USE
6.13.2006
You can write to the undersigned at jitendra.mittal@icicibank.com.
Assuring you the best of our services,
Jitendra Mittal
Customer Service Quality
NRI Business
hey jitendra, i asked your phones numbers many times since last six months, but you never give that? why you hiding. why don’t you pay my 900$ which i lost in phones and also my cheque was bounced which was meant for my sister’s wedding though there was enough balance and you even failed to respond the way your seniors nimesh shah, krishna and amarjeet did, i talked to them and they are not in mood to resolve. EVERY TIME I CALL SOMETONE THERE IS ONLY ONE REPLY THAT SOMEBODY WILL REPLY IN 24 HOURS… ..
I HAVE TALKED TO ALL YOUR JOKERS
NIMESH SHAH,
KRISHNA TUMULURI
AMARJEET WALIA
GURJEET OBERAI
BRANCH MANAGERS BUT NO USE..
I WISH THIS BANK DISAPPEAR SOON, ATLEAST THAT WILL SAVE LOT OF MONEY WHICH IS NOW SPENT ON SENIORS AND OTHER STAFF WHO LIVE LUXURIOUS LIFE AT OUR COST.
COME OUT AND PAY MY AMOUNT AND LEAVE YOURPHONE NUMBER AND FAX NUMBER IF YOU REALLY WISH TO ASSIST PEOPLE. so far you would have cheated 1000s of NRIs by now.
6.13.2006
PHONE NUMBERS OF SOME OF TOP SENIORS IN NRI DEPT OF ICICI
ICICI CHIEF IS IN DUBAI, HIS NAME IS MR. NIMESH SHAH, HIS CONTACT NUMBER IS 00-97-150-4564277 FAX: 0097-14-3966994, EMAIL: nimesh.shah@icicibank.com
krishna tumuluri: head in india; mobile number: 91-98211-49886 india , landline: 91-22-2653-8808 email: krishna.tumuluri@icicibank.com
another contact: amarjeet singh walia mobile: 91-98218-88177
call them and send your complaints, though they have not helped in my case , but you can always keep them on toes.
6.30.2006
ICICI bank suck big time. Every time they take 4-5 extra days to deposit in india a/c after the money is taken out from my US A/C. They take my money and keep it in their pocket for 3 days. What the F**K. I dont know if we can win a legal battle against them in India. The way the indian businesses do their work stealing money from people. They are never goin to be successful and developed like other countries. ICICI u suck. And you are losing my business.
7.12.2006
guys i just got my problems with icici bank solved. there is a f@#$ing bitch called gayathri.krishnamurthy@icicibank.com
My sis who hapns to be an nri client told me this. nri queries can be sent directly to her, stern language OK. n c its done in a jiffy. cool !!try it out
7.12.2006
ICICI FOLLOWS UNETHICAL BUSINESS PRACTICES AND CHEATS THE CUSTOMER.
HAVING TAKEN AN CAR LOAN FROM ICICI I WAS IN FOR A SHOCK WHEN I WENT 8 MONTHS EARLIER TO FORECLOSE THE LOAN AMT.
THEY HAD CHEATED ME BY FINING ME AROUN 8,000/- AS SOME CHEQUES HAD BOUNCED….WHICH COULD NEVER HAVE TAKEN PLACE AS I NEVER SIGNED FOR ELECTRONIC CLEARANCE
MY CHEQUES WERE A/C PAY CROSSED …WHICH TAKES NORMALLY 3 WORKING DAYS FOR ITS CLEARANCE…FOR WHICH I HAVE AMPLE OF PROOF AS THE FIRST YR OF 12 CHEQUES WERE CLEARED MOSTLY AFTER 6TH THOUGH THE CHEQUES WERE FOR 1ST OF EVERY MONTH.EVEN THE ICICI PERSONAL WHEN TAKING THE LOAN TOLD ME THE CHEQUE CLEARS AFTER 3/6 WORKING DAYS…IF NOT WHY THE HELL WOULD ANY FOOL GIVE U THE CHEQUE FOR THE 1ST OF EVERY MONTH????
ICICI IS CHEATING AND ITS REAL BAD TO KNOW UR CREDIT HISTROY IS SPOILED FOR NO FAULT OF OURS BUT DUE TO THE BAD BUSINESS PRACTICES DONE BY THEIR STAFF ACCORDING TO THEIR WHIMS AND FANCIES…
I AM SCARED TO DO FURTHER BUSINESS WITH ICICI AND WOULD NEVER RECOMMED IT FOR ANYONE…THE LOCAL MONEY LENDER IS FAR FAR BETTER…
I CLOSED DOWN ALL MY RELATIONSHIP WITH ICICI AND WOULDNT RECOMMED IT FOR ANYONE.
STOP CHEATING UNDER THE GUISE OF BANKING ICICI
7.13.2006
ICICI works great as long as you have not encountered any problem, does not matter how small the problem is.
If you want to use that Money2India, make sure your account is all set and you do write that damn password / user id some where. When I had to send Rs 40 Lakshs to buy a property in India, I thought it was a simple matter as I did money transfer throught that same service several times before. When the day came, my password is wrong. I can swear to god that I had not changed my password since I have created my account. I literally plead the customer service to help me by asking any sort of secrutiy question, but allow me to send money (I am not asking to pay me here, but take money from me and put it into my account). No use. I had to create a new account. And mistereously my original account that is linked to my ACH account started working with the same password after few days.
I have used their Prepair Mobile Recharge service to recharge my relavites phones in India. Last year it worked like a charm. Basically ICICI setup all these cellphone providers as pre registered billers. So what they do is take money from my account and transfer them to the biller account. The biller is supposed to tacke action like give talktime for the money we paid. In this simple process, in this case AirTel choose to take no action.
ICICI tells me that “we have successfully processed your payment, please contact the biller”. The same response was sent to me by 5 different NRI managers in 4 week long reply / response emails. All the time I was asking two simple questions 1) who is this biller and how do I contact them 2) why would they believe me that I paid Rs400 through ICICI ?.
Instead of reading my questions, someone picks up my email (each time it is someone different), and sends the same 3 line standard reply.
That Rs 400 is worth one single movie ticket. The point is not how much, but why ?
I have taken “Communications” class as part of my MBA course only last month. I have used all of the techniques told in the class, but none of the techniques could make ICICI customer rep. read my email.
Anyway, some one in this blog said, we should give a chance to ICICI and should not compare with MNCs. Well hold on to that thought until you get into some financial trouble. Their simple human mistakes can take some ones lives due to poor management.
Venkat Sakruti
7.31.2006
• Dear All,
ICICI bank is no way safe to keep saving in to our account .ICICI Bank Credit Card Division with their DSA and collection agent having a great association with bank it self to impose any offer policy without customer confirmation and will charge in your statement .till you contact customer care and clarify they will impose heavy interest charges.and soon you will get life threat from their agents, you will not be able to do any thing.If you refuge to pay they will find your saving account In icici bank and with the help of icici bank network and create forged request AUTO DEBIT FACILITY for payment and on-line they will transfer your saving money amount to credit card account. i mate around 100-125 persons every month .
So it is my request to all of the Existing ICICI Bank INDIA customer to Pl maintain bare minimum balance in your account and transfer your saving to other bank account which is safe .Like PNB,UTI BANK Etc.
Because you can not get any help from Police also as this type of fraud and cheating is not having any restriction and Law against them in India.
My advice to all – Avoid ICICI as far as possible. Many people predict that the bank would collapse in a few years from now. Have a account with any nationalized bank.
Personally, I have an account with SBI and keep a minimum amount in ICICI
Rajeev Kumar
8.14.2006
I am Senthil Kumar working and living in Japan.
I have ICICI NRI account. Due to their worst customer care service,
i wanted to close my account. But i am not able to close my account
and get my remaining money back to my local account in Japan.
I have sent more tahn 15 emails and two written letters with
my cheque book and ATM cards and other papers. The recent mail
from them (August 14th 2006) is asking me to write a letter
to their customer service to close my account. I was shocked gretaly!
What a responsibility of them! It really sucks me .thats why i searched inetrnet this forum and writing my feelings. I think ICICI
employees are not educated graduates ,they are just high school
passed !THE WORST BANK IN THE WORLD!
Friends,Please close your account and find a secure bank like
SBI .
8.28.2006
Hi ! WORST BANK EVER is ICICI bank. No doubt.
8.28.2006
The worst bank ever has the worst banking system in the world.ICICI, The worst bank ever has failed to provide me with my lost password.ICICI, The worst bank ever really sucks.
Happy to see all the 50 comments for the The worst bank ever, ICICI.
8.28.2006
together we can make ICICI bank the first search result for The worst bank ever.
Use lots of links which reads “The worst bank ever” and link it to the worst bank ever’s [ICICI] URL.
-for The worst bank ever
9.12.2006
ICICI is the worst bank I’ve ever come across in my life too. I wish I had never seen their high interest rate in the Sunday Times!
Due to bugs in their website login in, I can’t get online access to my account. I’ve had to chase them up to resend my password, then the same thing happened again.
I faxed to close my account and when I telephoned to confirm receipt of fax, they said they would write in 2 days to confirm -they never did.
After 8 days, I phoned again to find they did not receive my fax -what a surprise!
Now I have to start all over again.
9.14.2006
Dear Mr. Grevy,
We request you to provide your account number and the details of your issue to us at headservicequality@icicibank.com.
We assure you that we will try and resolve the query to your satisfaction.
Regards,
Service quality manager
9.25.2006
Internet banking fraud
In an alleged Internet banking fraud, Rs. 79,800 was fraudulently transferred from the ICICI bank account of a person, Sreedhar M, to other account of the same bank.
The money was said to have been transferred to the account of Dipu.xxx.. of Mumbai.
Realized after got a call from Mumbai ICICI customer service about the fradulant transaction and approched ICICI bank Habsiguda and complained about it, and also lanuched a complaint at nacharam police station..
Its already month from now, ICICI bank are still investigating..Bank authorities assured our money will be safe as they blocked the money in dipu..account. I am not sure why is it taking so long and Bank people are not updating any status( they keep on saying its still under investigation)..We are confused what to do now…
I appriciate your suggestion on this..
I have no clue how this transaction is happened..? Can I make the issue public..? whom should I approach to get my money back…
9.25.2006
Get in touch with local cyber cell department. Give them all the details you have and they will do the rest and catch the guy.
Deep
9.25.2006
I have been facing lot of problem with SO CALLED ‘HUM HAIN NAA: PROBLEM create karne ke liye’ bank for last 4-5 years. This is one of the WORST Bank in India as far as customer’s faith is concerned. I can list most of the probles I faced but the list is long, so not including each one here.
How many of know that ICICI & HDFC (two) bank collected Rupees 150 Crore penalty/fine from customers just not to maintaining the mininum average quarterly balance. This tells a good example of how these banks particularly ICICI cheat customer.
Rakesh
9.25.2006
Hi , I am closely following this blog since I had trouble with ICICI NRI Cell, i was stuck for 21 days without money ( remember it was a wire transfer) should be done in 3 workign days, any ways..i think we can form a right forum and collectively we can sue ICICI or atleast get something rolling as finally it’s our money..we are at losing side. Does any one have a good legal contacts…can we do some action or just wait and read this blogs…
If we need to act together just write me on my email..
chirag_g_dave@hotmailcom
9.28.2006
GOD GAVE ME A CURSE BY WAY OF HAVING ICICI CREDIT CARD.Even after making all the payments well ahead of due date,they went on charging interest and service charges for two years. I wrote letters &sent e-mails to customer service center in Mumbai which is full of jokers and idiots &they could not be of any use. I have asked them to send their executive with records to show the veracity of figures.They have asked me to contact Ahmedabad office.Mistake is committed by them &we should keep on going from pillar to post.Dont ask even your enemy to have ICICI card & account in this cheaters bank.
9.28.2006
I’m a Canadian resident and without doubt, ICICI is the WORST BANK EVER ! While always polite and full of appologies (and they always have one excuse or another for whatever has gone wrong), so far, NOTHING promised by their customer service has been fulfilled. Meanwhile, I am out of pocket hundreds of dollars worth of interest because of THEIR unresolved mistake.
Firstly, attracted by the high interest rate, the several tens of thousands of dollars I had sent as a deposit simply disappeared. It just didn’t exist when I checked on line ! Had it been an estate checking the account, nobody would have been any the wiser and goodness knows what would have happened to the money. Secondly, even though (so it was claimed) it was a technical error that caused the deposited amount not to show on-line in my account, it seemed it needed MY recognition of the discrepancy and MY intervention, before the amount was shown. In other words, THEY knew there had been a “technical error” yet it would seem that THEY didn’t correct any of the accounts it affected. The next problem that came to light was the fact that the amount was supposed to have been invested in a 30 day term deposit (same as two other smaller amounts had been done previously) but upon my asking what day it would be available to renew/roll over each month, I was told thet it had been invested for a one year term ! However, I was assured that all calls are recorded and that the matter would be resolved within a couple of business days. Since then, it has been one frustration after another and finally, I called and insisted that the amount in the one year term deposit be returned to my account. It was, but instead of the interest the amount would have accrued just sitting in a regular account, much less the fact that it was supposedly earning higher interest in a 30 day note, they short changed me by hundreds of dollars. Their claimed reason being that since I had cancelled the one year term deposit (set-up in error by THEM in the first place!), I would only be paid three quarters of one percent !
My next step is a head office and/or ombudsman approach but if I have to, then in addition to newspaper and internet publicity I will go to Small Claims Court.
So far, SOME of the ICICI contacts have been with Rhyphm, Suku, Shashi, Carri and someone called Abhijeet who is supposed to be a supervisor. Each and every contact has been a source of frustration often following long waits on the phone and always being asked stupid questions like “When did I FIRST open an account with the bank and with how much money” ! I think they expect you to remember that sort of information forever. Email contacts I tried to initiate resulted in return emails from India asking me to provide them with my 12 digit account number…by email…yea right…they don’t use TWELVE digit account numbers in Canada ! I also tried to complete an on-line customer satisfaction survey but when you access it, you get yet another appology (they’re great at appologies) that it is not available !
Bottom line, I DO NOT recommend ANY dealings with this bank until they clean up their act…and from what I’ve seen so far, I’m not sure that is possible.
As I write this I’m awaiting yet ANOTHER promised call back. A supervisor is supposed to get back to me within 3 or 4 hours !
Is this kind of treatment the way to encourage customer satisfaction, support and loyalty ?
10.1.2006
Dear all,
Loan Holders of corruptICICI BANK LIMITED any
where in the country.
Please note before you make next payment to the said corrupt ICICI BANK LIMITED please go and take a updated loan statment & your account statment if you have with them, check the account and found ok then make the payment otherwise contact the corrupt officials and do not pay untill they do the needful in a rightway.
i would like say the every one stop the banking with the corrupt ICICI BANK LIMITED. why read below care fully.
************************************************
Date :- 30th September,2006
From:- Rajkumar A. Tak
905/9th, Floor, “Nalanda� Sunder-Nagar,
S. V. Road, Malad, West,
Mumbai-4000 64
To,
Mr. K. V. Kamath [The Chairman]
ICICI Bank Ltd.
Bandra – Kurla Complex,
Bandra East Mumbai
Reminder 2
Justice Must be done
Sub:- Cheating, Torturing, Threatens, Misappropriation of funds, Mental Agony by the ICICI Bank, Mumbai.
Loan account no. LPMUM00001272465
Dear Sir,
In the month of April / May of the year of 2003 one of your agencies person Mr. Rohit from ICICI Bank contacted me regarding the personal loan.
I applied for Rs 75000.00 & agreed to pay Rs 2813.00 for 36 Months as an installment suggested by Mr. Rohit.
After about 10 Days of application Mr. Rohit called me and said that as per the bank calculation you are eligible for Rs 68000.00 only. If you want that amount then it will be credited in your saving account.
I replied fine and it’s ok with me, [before the disbursement of the loan 6 blank cheques were taken by the bank from me as a security, if I intentionally do not want to repay the promised amount then in that case bank can use those cheques with my consent], but unfortunately on 25th June 2003, the bank have credited only Rs 55,926.00 in my account and till date I have paid the installments calculated on loan of Rs. 75, 000.00. Also I have not received any letter from the bank not even a disbursement latter.
The installments were debiting from my account time to time but there was no response / receipts from any one from your ICICI BANK LIMITED personals despite my regular complaints for the short fall in the transferred amount & no downward change in the EMI .
Finally after long time since I received no response from bank’s side I stopped operating ICICI bank’s saving account and then after two months the collection persons of your collection officer Mr. Amol & Mr. Harish from worli office started calling & started abusing, threatens to my family for nonpayment of the installments.
My family started getting disturbed with the kind of calls we were receiving from your collection personal then I get in touch with Mr. Amol & Harish at worli office and I told them that this is the true reason for which I’m not paying. You look into the matter and do the needful. They told me that this is a mistake of bank and don’t pay any money until bank settles the issue.
Then in the month of December 2004, I received a call from Mr. Ganes from their Central Office Hydrabad. He said that the difference amount cheque has been sent to you on 24th November 2004 at your residence address, which we never received.
After another 10 days Ms Manisha from Mumbai [we don’t know from which branch called me and she told me that the difference amount has been credited in your Credit
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card account. But at that time there was no credit card with me and later when I got the credit card I never received such credits.
After several requests & complaints to the bank, when I received no responses despite all humiliation that I and my family suffered, then I sent a notice to chairman BKC, Personal Loan department manager Mahalaxmi and till date we are awaiting for the reply.
Then after 15 days time we did not get any reply from the bank I went to the Court & the court ordered Malad Police to investigate the matter.
In spite of the court’s orders the bank personals didn’t get in touch with the police for at least a month or so to the police officer Mr. Ashok Naik [PSI Malad west police station], who was investigating this matter.
6 Blank cheques were taken from me as a security before the disbursement of the loan. The bank officials in order to pressurize me deposited a cheque without my prior information and intimation as promised before. Thus it returned unpaid and the bank also sent me a legal notice under section 138. This breach of trust put me into lot of mental agony, Pain and discomfort where by health suffered and I could not do my professional responsibilities knowing to well that I am the sole bread earning member of my loving family.
Then in the month of May or June 2006, I had received call from Mr Promod sharma Telis court, Delhi city warrant execution department [as he said about him self] at my residence and he told my wife that warrant has been issued against Mr. Rajkumar Tak and we have transferred the warrants to Mumbai Police & by tomorrow 4 PM the local police will come & arrest him. If you want to settle the matter and want to cancel the warrants then, call Mr. Indrajit Singh Mehta, advocate high court on his no. 09891211342.
I called him up & he said that my client ICICI bank has field a complaint against you & you have to pay Rs 48,000.00 with in 24 Hours otherwise you will be behind bars. No advocate can save you to go to jail. But then nothing happened though only my wife & children’s were very scared.
Again, on 11th September 2006, we received a similar call from Mr. Dekshit crime branch Delhi police [as he said on the phone about him self] that the local police reaching to your place to arrest both of you Mr. & Mrs Rajkumar Tak, within two hours and if they don’t find you at the place you will be declared wanted. If you want to settle the matter out of the court then please call Mr. Vikram Tyagi advocate high court Delhi on his no. 09910368452. I called up Mr. Vikram Tyagi, he told me that ICICI bank have field a complaint against you & the amount of Rs.1.5 lac you have to pay otherwise you will be in the trouble.
Mr. Jankiraman, [Officer of ICICI Bank] Andheri – kural Road. Opp. Hotel Khoinoor, when contacted responded that the incoming phone calls are coming from Delhi are due to the instructions of the ICICI BANK LIMITED officials and the bank wants you to clear the matter. So the phone calls was made deliberately by the instruction of the corrupt ICICI Bank LIMITED officials and they kept on threatening me and my family despite the fact that police is investigating the case which is also in the knowledge of Mr.. Jankiraman.
After that I have filed a NC at Malad police station against such callers to the duty officers PSI Mr. Ashok Naik at malad police station. They said that without court’s notice no one can come to arrest you. Who ever is calling you they are only trying to threat you.
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Then Mr. Jankiraman called me again to meet him to clear the issue I went to his office at Andheri to meet him.
Then his lawyer Mr. Paliwal said to me if you are in any hope that you will get any compensation from bank or bank will way off the outstanding amount then please be clear it is not possible it is public money. I replied to him that the matter is in the court and I will fight till the end for justice to be done for me and my dear family no matter what money time and hardship that I have to face.
“I told him that I not only want justice for my self and my dear family but also to the public / consumers facing such harassment’s due to the nexus between corrupt ICICI officials and anti social elements degrading the esteem character of the public and peace loving citizen of our country.�
Then again without prior intimation Mr. Janki Raman went to my home and hypocritically said sorry to my wife for the events that has transpired because of the unholy behavior of the ICICI BANK LIMITED, for which my wife and my family faced in our life due to this traumatic experience for the last three years, the memories will not fade so easily. This hypocrisy is quit contrary to the antisocial behavior which they potrayed during the last long three years of our suffering.
Then my wife objected to this “hypocrisy by telling the officials, that they only realized the inhuman injustice done to my Dear Husband / Family only after my husband fought repeatedly make you realized for justice with courage / sacrifice and conviction due to the lapse of the corrupt officials of the ICICI BANK LIMITED even at the risk of earning our day to day livelihood of our family.�
The ICICI BANK LIMITED offers prompt services and quick loans to it’s customers through it’s marketing executives and advertisements but very unfortunately it must be recorded that “instead to settle matters in the right perceptive/ direction, it has resorted to unhealthy practices for me and my family in particular.� despite “Court’s Judgments instructs that Banks should not deal with customers using antisocial ways & means / people.� But the ICICI BANK LIMITED has deliberately broken all codes of human courtesy and norms of public services.
This inhuman treatment / antisocial conduct by the ICICI BANK LIMITED officials has cost me tremendous loss of health, Hardship, Mental Tortures to my dear family & me for the approximately last three years. I strongly object to this harassment to me and my family, which is to be rightly compensated to my family and me and in the interest of like minded peace loving citizens at large. I hope this representation is taken seriously and justice ensured at the earliest.
Dated : 29/09/2006
( Rajkumar Tak )
Cc to be forwarded: – 1. Consumer forum
2. Consumer Court
3. Media / Press with all evidences
10.5.2006
To
Mr KV Kamath,
CEO
ICICI Bank
It’s really bad to hear from these many clients about the lack of effective operations in ICICI,India’s largest private sector bank..
Abin Siddick
Future Honcho
10.7.2006
They are going too big in size but not service . it is PROVEN that they do no take care for small things ( according to their perpective ) REASON.. RBI donot punish them when ICICI does any mistake or unwanted delay or even lack of assured srvice ,so the bank just get away with SORRY or in some cases with sorry letter . wheras if the customer does a mistake EVEN due to inevitable situation they PUNSIH them by means of CHARGES. AS long as the RULE OF THE GAME is FAIR bank will go NOT ONLY feel FREE but also not bothered about their follies ..because NO ONE is there to punish or levy penalties for every mistake they DO .
10.7.2006
Please ask all your freinds to send a mail to janmat tv kind attention to telecast my matter as i have alreade given all the details to them.
vivek@janmat.tv
your mail to will make him to telecats.
Hope you will help me in this.
Thanks & Regards
Rajkumar tak
10.11.2006
A mail to customer service from a really frusted customer
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Hi
Are n’t you people ashamed of yourself. I reported a problem almost a month back and after 10-12 calls and 15 odd emails, no solution.I have been in this business for last 10 yrs and believe me I would have taken retriement and would have never shown my face again if the problem had persisted for so long. I think overall business culture in ICICI is totally rotten .5 months back I opend my salary account in london branch and as usual you have the best bunch of stupid people here as well. it took them almost a month to activate my account. I have usually found your support people in delhi and noida branches so rude and arrogant, I really hate at the prospect of going to any of these branches. you little people just out of god damn business schools think that every other customer is an idiot and totally at your mercy. you people are so full of yourself.
every other day I see mails from your bank so full of itself. I really cringe seeing your emails and adverts with such fullsome praises of itself. If you people are still left with an iota of self respect and dignity, pls look for some other job. there are far better people waiting outside to take over from you.
cheers
XXXXXX
10.12.2006
Dear Mr. B J Bentley,
We are keen to solve the matter to your satisfaction. Your posting on this blog does not have the details necessary for us to resolve the matter. Will you kindly write to our Manager, vennila.perumal@icicibank.com with your contact details. We will call you back at the earliest. Alternatively, you could call us at 91-22-26538047.
Regards,
Service Quality Manager
10.12.2006
I too share few of same concerns as mentioned above…
I too am not at all satisfied with the customer service. I raised request for internet banking UID and password which I till date never received. Everytime I call the Customer Service, they say “Sir this was despatched two weeks back to your communication address, but no one was there to collect it so we routed it to your parent branch, Kahiratabad, Hyderabad”. I have my parents and wife present at home all the time. How on earth can they say, “no one was available..” and what abt the courier folks, they would have left a note “we missed you” asking me to collect the same from their office….
Recently I applied for a Pre-Approved loan. I submitted two forms of Address proof – a rental agreement and another a copy of Telephone bill (ofcourse not the one you get monthly but a duplicate. But the same was authenticated with a stamp by the BSNL staff). Now they have put this on hold wanting additional address proof… Pathetic!!!!
10.16.2006
Modi Builders Hyd ICICI Home loans cheat customers
The modus operandi of this fraud goes like this
1)One year back Plot booked in Golden Palms Ameenpur venture of Modi Builders and sale agreement made.But not registered.Plot is Under Huda Mortgage so you cannot get Housing loan released till Huda releases mortagage.
2)Builder want to sell this plot to another
customer as price is doubled in one year.So builder threatens
you by sending a cancellation letter saying you did not went for Housing loan.
3)After threatening, builder will give three days time for housing loan sanction.In order to get the loan
processed immediately builder will provide one of the bank agent working for them.
4)Housing loan will be sanctioned in 3 days and original sale agreement, post dated checks etc will be
taken for loan processing by the bank agent.But no acknowledgement will be given for the documents received saying “As per Banks policy they wont issue acknowledgement for the documents received for housing loan”.
Here starts the real show.
5)Banker delays for one month saying a)The loan agreement documents are changed.
b)RBI rules are changed.
After that banker says the document is invalid and asks for New sale agreement from builder and banker himself submits the document to the builder.
6)Builder demands 10 lakhs more for the new sale agreement else Builder threatens to destroy the
original sale agreement.
7)If you ask the bank to return the sale agreement they keep delaying till you succumb to builders
threats.
8)If you dont agree for paying 10 more lakhs builder sends a letter stating that you yourself accepted
cancellation and forwarded the original sale agreement
to them and they destroyed sale agreement as it is
invalid.
9)If you ask the bank they say “Be happy that atleast you know where the document is.What you are going to do with the invalid document”.
10)If you say you want to proceed legally the builder says “We are used to these legal cases as there are already many cases against us in our various ventures.Yours will be one more.Do what ever you
want”.
You are completely trapped. Customers beware.
Never ever give any documents to ICICI without any acknowledgements from Bank.
If you made any sale agreement with the builder register them first.
Never book Huda Mortgaged plots as it takes years for getting Fianl Approval. In the mean time the land price will increase and the builder and bank will start the cheating game again.
10.28.2006
I had a home loan taken from ICICI in 2003. I closed it recently by taking a property mortgage loan from ICICI and the deal was that they would close the home loan and give me the remaining money. They did that, but the final amount towwards the home loan closure included the principal amount outstanding + pre closure charges of 2% and penalty charges. The first two were justified but not the third. On approaching ICICI they told me that the penalty was because some EMIs bounced during my tenure. I asked them, if I am a defaulter in EMI, how did your sanctioning department sanction a loan three times the home loan. I also told them that I have enough evidence to prove that I have not defaulted a single month. Here is the email that I sent to them. I am still fighting and am planning on filing a case against ICICI either in the regular court or the consumer court and ask for compensation for harrassment. You will find some of the goof ups by ICICI so hilarious. Here is my latest email to them.
Appreciate the prompt response. I am ok for ICICI to take time as long as they resolve my problem and revert the money back, which is mine. I dont understand how a bank as reputed as ICICI can levy penalty without any proof. If I show all the emails that I have exchanged with ICICI it will clearly expose the discrepancies and faults of your banks system (attached one as a sample in this email). Here are some of them and I would like you read through it patiently.
1. When I opened a home loan account, they created two account numbers by swapping the first two digits. I had issued auto debit from my ICICI savings account and they would apply it against one account and the other account would obviously not receive the EMI. Then they would harass me over phone stating that my montly EMI is due and not paid. They have even sent the collection department home. I have concrete proof for this.
2. On one or two occassions they have tried to do an auto debit on the 3rd of the month and not 7th. Normally I would deposit a Citibank cheque in ICICI bank on the 1st, so that the money would be available on 7th for auto debit. They came back to me and told me that your EMI did not materialize due to lack of fund. On investigation it was found that they had tried to do an auto debit on 3rd. Is that my fault? I have evidence for this also. They even withdrew Rs 5630 as penalty for this. When I raised objection to it, they did their investigation (as usual a reactive investigation) and reverted back the Rs 5630. So it only goes to tell that ICICI made a mistake and had wrongly penalized me.
3. Then to avoid all these issues and depositing a Citibank cheque every month in ICICI, I went and stopped the auto debit, signed and gave the necessary forms and letter to ICICI and issued 12 Citibank cheques. You can check your records and find this letter that I have given along with instructions to stop auto debit. They not only banked my Citibank cheque towards EMI, but also tried to do an auto debit from the earlier ICICI savings account bank. Obviously the auto debit would not go through as I did not maintain funds in the ICICI bank as I had given Citibank cheques. Yet again they came harassing me stating that the auto debit did not go through. Once again my record was tainted as RED. Had to go through all the rigarmore of explaining to them that I no longer have the auto debit and it is cheques now and also had to highlight that for that month the EMI has reached ICICI as my Citibank account shows that the cheque has cleraed.
4. Then last year they came to me and told me that Mumbai branch has lost 5 of my cheques (out of the 12 cheques given for a year). I issued new cheques. I have a letter from ICICI stating that it was their mistake and that they lost the cheques.
5. Recently this year when my cheques were to get over in July they approached me for new set of 12 cheques in June. I told them I dont want to give cheques as they lost my cheques last year and that I prefer to go for ECS. They sent a representative to my house in the 3rd week of June. I gave them the ECS forms duly signed and 3 security cheques. I also gave one void cheque. When the time came for the EMI to be taken via ECS from Citibank, I realized that it did not happen on 7th. Nobody approached me to ask me about the EMI. I then raised a customer care request asking them why the EMI was not taken for August 2006. On Investigation they told me that they had missed doing it and that it would be done in the 21st or 22nd cycle. Then in the 21st cycle the EMI request did go to Citibank but it was rejected by Citibank. When I called up ICICI to check why this happened, they told me that my bank Citibank did not approve the ECS. I called up Citibank and I gathered from them that there are two forms to be signed for ECS i.e. acknowledgment form and the mandate form. ICICI representative who came home to take my signatures took my signature in only one form and that is why Citibank rejected the ECS. I requested Citibank to pass it through and they did do so and from then the ECS went smoothly. I am sure agian my record would have been updated as EMI being bounced or not received.
6. Apart from all these, there have been numerous occassions, when my EMI would not be taken on 7th and I have sent reminders to ICICI bank to take the EMI. I have also commented that I might be the only customer who calls up a bank and requests them to withdraw EMI. I have emails regarding these conversations.
7. I went to ICICI bank at MG Road, Bangalore on several occassions to sort out this issue. I have sat personally with your employees in ICICI, gone through all my records and pointed out the mistakes of ICICI. They assured me that they will get the records cleaned up. But it was just a false promise and I gathered later that the employee I spoke to quit ICICI bank. Who suffered in the end, the CUSTOMER. Whenever I personally go to the bank to sort out the issues, I would be promised that everything would be set right, but they are just hollow words from employees, who dont give a damn to the customers problems.
I have highlighted most of the incidents that has happened in the last 3 1/2 years as a home loan customer and I hope I would not have to repeat it again and that you would do what investigation you need to do and return that penalty applied, with interest for whatever period you had it on hold. As I mentioned over the phone to you I am dead serious of taking this up legally and filing a case against ICICI and ask for compensation for harassing a customer who has always paid on time. I have my Citibank bank statments for the last 4 years, with not a single cheque bounced. You can also check my ICICI savings account (which is closed now) to see if any cheque bounced. Except for the early withdrawal of EMI as mentioned in point # 2 above, there have been no issues. My ICICI bank account number was XXXXXXXXXXX. Apart from this I have all the correspondence between me (I have attached one as a sample, please go through it) and ICICI bank and I have a very very strong case, with all the evidences and can pursue this legally.
It is so funny that the marketing department and the sanction department is in agreement with me and have also out of their own interest in order to help me out, have sent emails to customer care and home loan department stating that I have not defaulted. Yet home loan department is not doing anything to sort out this case and return the wrongly penalized amount. If I was a defaulter how did ICICI bank sanction a higher amount of three times the home loan amount and even give me the money? You need to answer this for yourselves. Here are some numbers from the marketing and sanction department, who you can talk to and discuss. They have sent the email to home loan department. The marketing department contact is Mr. XXXXXXXXXX and the sanction department contact is XXXXXXXXX (he has apparently sent two emails to home loan department clearing me of all faults, but home loan department is not acting on it).
I hope to get a resolution to this by Friday next week, else I will do what needs to be done to get my money back, which is rightfully mine.
10.30.2006
Dear Sir(Bhaskar),
We deeply regret the past incidents.
Please address your issue to Ms. Vennila Perumal at 91 22 26538047 or write to her at vennila.perumal@icicibank.com and allow us to resolve your problem.
For your information, we also have an escalation process that you can follow, should the need arise in the future. You will find it detailed at http://www.icicibank.com/Pfsuser/customer/customer_carenew.htm.
Regards,
Service Quality Manager
11.10.2006
Guys, Nice to know that this kind of a page is available where I can write “something” about my ICICI experience. I’m one of the ‘luckiest’ person who is trying to open an ICICI NRI account for more than an year. My request is properly accepted and they sent all the documents to “ME”… but when I contacted the courier company, the information I received was shocking. My kit has been delivered already to another person who accepted the kit also. I checked the name against the follow-up number given by ICICI and to my surprise, that courier was not meant to me.. but ofcourse ICICI claims that, the kit delivered to ‘other person’ is mine. Now I’ve been following it up with their customer care for last 6 months and I keep getting mails saying – THANKS FOR YOUR PATIENCE -
You may be wondering, why am I waiting this long. I want to know how long it takes for a booming bank in India to open an NRI account.
11.13.2006
Dear Sir(Kes),
Your post does not have sufficient details. Please contact our Manager, Ms. Vennila Perumal at vennila.perumal@icicibank.com or call her at 91 22 26538047.
Regards,
Service Quality Manager
11.14.2006
ICICI Service Team, It seems that you guys are trying to uplift the ICICI bank’s image just writing Please contact…… or please give the details to …… . What do you guys think this will help? I don’t think so… and quite sure most of the customer has the same openion.
If ICICI really does not want to harass & cheat the customer, please fot god’s sake validate/verify the process you guys follow.
I am ICICI customer for last 6 years and I face following prolems:
1. ICICI M.G. Road Branch treat the customers like ‘DOG’. If u have two or four wheeler’s u need to wait around 20 minutes just to enter into the bank premise, they say parking is not available, even the enough parking is available.
2. Once u enter the premise u need to take the coupens for any kind of work and believe me you must have to wait for minimum 45-60 minutes for your turn. Even after your turn it is highly possible that the representative may send u to other counter there again there will be Q…. and don’t get surprised if your simple problem is not resolved even after 2 hours spending in the bank branch.
3. ICICI customer service is really pathetic. One of my relative deposited Rs. 10000/- into my ICICI bank a/c in jamshedpur branch… but the amount was not credited into my a/c when I called customer care they did not give my any complain number they say I will receive the call from ICICI. I never received the call, when called again got the same answer. Third & fourth time I have repetedly insisted for complaim number then they disconnected the call.
4. I have paid the outstanding balance online to my ICICI credit card thru the ICICI bank site only. even after 24 hours that amount is not reflected into my credit card. When called to cust care and some how got the chance to apeak with senior executive, they said it will take minimum 48 hours… I am surprised, why it should take 48 hours even after online transfer from ICICI saving a/c to credit card? The amount is deducted immediately from the saving bank a/c but not reflected into the credit card. Where the money lying for more than 48 hours? the answer is ICICI is using that money from so many customers.
5. Whenever I transfer the money from ICICI’s money2india. The amount is deducted from the oversead a/c immediately but ICICI use that amoney also for almost around 10 days and only after 10 days that money is reflected into my India saving a/c. Some times even after 20 working days amount is not reflected into my saving a/c (india). What ICICI is doing with the money for around 10 days?
The problem list is long HOW ICICI CHEAT CUSTOMERS.
1.1.2007
(Reference Number : M2A01948359)
Friends I have the same aweful experience with Money2India. There customer service sucks. Any bad word could fit for them. They always take 3 business days for any type of query. I placed a request for transferring money to open a FCNR account. They took the money.. (how smart they are). But never opened the account. After waiting for one month I started following up for my money, for fifteen days they kept telling me its under process.. some one will call you…this and that… These bunch of pricks are so bullshit.. still havent done anything yet. Now after one and half month someone called me that there are some new regulations. But notice one thing.. they will keep money with them no matter how long it will take….Relationship Manager Kewal Kumar is so drunk for all month… he didnt have a moment to work…… Another relationship manager is coming now…. apologize apologize and apologize… nothing else…….. if we make a mistake they will charge for that immediately…. just try to bounce a check….they will charge you immediately and explain that this is banks policy. But if they eat your interest of USD 2500 for 45 days. There is no bank policy other than apologize. Doing business is like hurting yourself. Customer care people are all novice and stupid. They dont know anything! Even the supervisers are such useless. Never will be able to resolve any issue. So far the growth of ICICI is because most of the other banks are government bank which are slow and have manual procedures. But other private banks are entering in Indian market and soon ICICI will be wrapped up in dash dash place. You can fill the dash dash!
1.10.2007
hi,
you should open an account with corporation bank.
I have 7 years of bitter experience with icici bank.Their slogan is HUM HAIN NAA—-LOOTNE KE LIYE DACOITS ARE NOT NEEDED.
yours,
sanjeev
1.20.2007
The same problem happened with me. I purchased car. The loan I get from ICICI bank. I signed each and every document that was given by the representative. Now the problem came on 10 january. When I checked my citibank account the ECS had been rejected by citibank. On the same day, I called ICICI customer care. They were not telling anything in details what happend to ECS. Then I called to citibank, from there I came to know that there is one extra form that has to submitted (mandate form) with the documents. I don’t know whether this is mistake from the bankside or from ourside. After five days from the ECS, they send one representative to collect the EMI cheque. So, is this type of service we are expecting from the bank? I think really this bank is lagging in terms of services.
1.20.2007
Further to my September 28, 2006 post……..
It took a while and the sending of further emails to both the executives at the bank and to the banks ombudsman but FINALLY, here we are almost 4 months later and I finally get a call. They told me that the missing interest had been put into my account and when I checked it had. The amount is slightly smaller than what I expected and no consideration seems to have been given to any additional interest that has been lost by the original amount not being in my account sooner. However, it is at least something and we’ll see what happens from this point forward.
1.24.2007
Dear Sir(Vikash),
We are concerned by the issues raised by you. Please give us your contact details on 91 22 26538046 or write to escalations@icicibank.com, to resolve the issue.
Sincerely,
Service Quality Manager
1.27.2007
Can any body suggest from which icici branch in chennai, I can have facility to get DD in $
1.29.2007
Dear Mr.Janaradhan,
Please contact us at escalations@icicibank.com or call us at 26536377.
Sincerely,
Service Quality Manager
1.31.2007
This is the mail I wrote to them which explains how terrible they are.
Another email copy will follow shortly
Hi,
Today when I wanted to make a transfer from my account I just came across one more hurdle ICICI bank has so ridiculously setup to make a transfer. We are asked to enter digits from the Debit/ATM card Grid. Until now I had no clue what in the world this is. I also realized that my Debit card has expired on December 06 and ICICI bank hasnt even sent me one yet. Without sending folks a new Debit card how ridiculous of ICICI to change its online money transfer procedures, looks like somebody somewhere was out of their mind when implementing such a procedure. How can you guys implement procedures that are an agony and cause emotinal distress to your customers, how dare of you guys to create hurdles and in my case completely stop me from making a money transfer in an emergency.
I need to transfer money to my brothers account immediately and when I call Customer Service to see if they can atleast help me out with this one transfer, damn they express their inability because I dont have my new Debit card without which I cant make a Transfer. Please step into my shoes and see how Ridiculous and terrible this sounds. You guys have created hinderances to transfer my own money the way I want and in this case I cant even make a transfer as I havent even have my new Debit Card.
This whole thing is outrageous as I cant make a transfer to my brother in an emergency and I will be looking to complain to the “Federal Trade Commission” in the USA. You guys cant do this to me.
If Iam not able to make a transfer by Monday at the most I will be raising complaints with the consumer courts as well as the Federal Trade Commission.
Also I will be looking to close down my account with ICICI the moment I open another account with another bank.
My strong language should be an indicator of how successfully ICICI has been in driving its customers mad. How terrible it is that you put your customers through such emotional distress, my entire weekend is screwed up because of my inability to make a transfer in an emergency to my brother and Iam not going to let go of this incident easily.
Not so Thank full right now
Prashanth M
1.31.2007
Dear Mr. Prashanth,
We are concerned by the issues raised by you. Please write to escalations@icicibank.com or call us at 91 22 26536377 with the following:
· Your account number
· Your contact numbers
· Your e-mail id
Sincerely,
Service Quality Manager
1.31.2007
Dear Mr.Janaradhan,
We refer to you query regarding branches where you can get DD’s issued in US $. To list few of them, you can approach following branches:
1. Cenotaph Road branch,
2. 110, Prakash Presidium, Utthamar Gandhi Salai, (Nungambakkam High Road),
3. Annapurna, No.3, 17th Street (Next to Ganesh Mandali), Nanganallur
There are few more branches where you can get DD’s issued in US $. Please call us at 022-26536377 to know of the branches which would be convenient to you.
Sincerely,
Service Quality Manager
2.7.2007
Dude everything that happened to you with ICICI and more happened to me at HSBC.
I’ve had a hsbc outside india before with no problems but in bangalore all their problems have to go to Madras why ofcourse they don’t have a proper office in bangalore. I had an octogan account, never doing business with them again.
2.8.2007
Hi Guys… how much u write bad about ICICI Bank, its less, it makes Rs. 1000 Cr profit, but still backstabs poor. It is the first to hike its home loans to 12.50% (Fixed) and 10.50% floating. Imagine the exisitn g customers who are with great difficulty were paying their premium and suddenly their EMI have increased or Tenor has been increased.
Instead the bank should increase for the loans taken above certain amount say Rs. 30- 40 Lacs. GOD BLESS ICICI BANK CUSTOMERS (As the Bank wont help)
2.16.2007
ICICI – Worst Bank I pray to god that if he is there for us then please close this bank soon! They are cheating our hard earn money and humilate people with the help of anti social people.
Save Yourself-Stay Away From ICICI-Be Safe
2.16.2007
I request all you people to make ICICI Bank on google results of worst bank this is what they deserve.
Use html anchor tag to provide link to ICICI – Worst Bank so that they will be there on top of google search for keyword “Worst Bank” they are currently on first page and we have to make them at number one. They are cheaters, liers and thieves. If they are with u then u dont need enemies they are enough to make ur life hell like they are doing with all of us.
I hate U ICICI…
2.20.2007
icici is definitely a good bank.
1.Huge number of ATM s
2.Oline system
3.Gives you many previlages at a real cheaper cost
What else do u require (Ofcourse if it is a big bank there will always be some mistakes , if u have one give them suggestions but dont start saying it sucks itg sucks
2.24.2007
I had worse experiences with ICICI bank.. for example I got their Credit card which was free for life. But after 1 year I was charged and when I asked I was told that the scheme had changed. What the F**K? I asked them to cancel the credit card last year and I cut the card to four and deposited them in their cheque drop box, as instructed by their customer care. After six months I get a new credit card with same number. When I went to cancel it, I was enquired if I did not apply for the card? Well, If I did apply why would I want to cancel it? I said I did not apply for the card and asked them to mention the same in the reason for cancellation – “I did not apply for this card, it is an unsolicited card”.
2.25.2007
Hi Everybody,
I got a mail from icici customer care regarding the arrival of new grid based debit card. so i am not aware of that card. can anyone response for this mail with answer
3.5.2007
Hello Dear friends,
I am among you people scr***d by ICICIbank, I have 3 accounts and ICICIBank messed will all the accounts.
1. The first NRI
2. The local for my wife.
3. Minor for my daughter and ICICIbank did not leave without messing any account opened with it.
My NRI account I received a International Debit card at my overseas addresses with the Check book. I come to india, after six months i.e. may 2005 my card is to expire 30 June 2005 I try to use the card it is not working I am the BKC branch, I inquire why it is not working the branch manager replies well sir your account is dormant,i mention how come they make account dormant as we will not use the card from overseas during our stay out,he say that is the rule, I will reset please fill the form, i fill the form and give it to him and the manager says sir you can use the card now the account is operational, i try and it is not working the manager ask me sir do u know to use the card, “My job profile detail of the ICICIbank has mentioned working in International bank overseas computer dept” and such a stupid question to ask an NRI customer who has various cards, next the manager says i will send new card to you in 7 days time fill another form as it is the card must have expired since it is to expire next month.I have to arrange money from other source and go for my other errand and come after 15 days there is no sign of the card I cannot get the money out. I come back overseas six months pass I get international call from a female saying she is account relations manager from ICICIbank for me and as a prime customer she would tackle my problems if i have any i give my problems and tell her i have not yet received the card, then i receive a mail saying i have to pay for the card then they will issue a card i ask even for the first year the card given did not work how come they have the cheek to ask me money for something not operational. the reply is we will give you a card free, as i have to change the address i try changing on the net it is not permitting me nor does it show though once it accepted a change but did not show on screen, i send a mail to the account manager i get reply that i have to send the change request to lower parel address with proof of residence overseas ( when i opened the account i was not asked but after 2 years on change of residence they ask proof)i go to india on dec 2006 and am standing in the BKC branch the token system is really haphazad not proper and when i go to the counter the customer service person is so foolish he does not know to talk infact i tell him my problem with my account , with my wife account and my daughter account and i say i am fedup with ICICIbank i wish to close my account his reply is we are the best but if you want to close i will not stop u. (basic service courtesy is not known by the bank.) I ask him is he sure not bothered that I close the nri account at that a female overhears this and comes and attend me asking the person to leave she checks my account and on seeing the details of the account tries to be polite to me and ties to help and confirms my address has already been changed and she will get the Debit card issued in week at the BKC branch. (now i will give the screwup of my other account before i proceed to what happened.)
My wife had taken ICICIbank local account around 7 years back, her internet banking was disabled reason unknown, when i had been to bank in may 2005 i mentioned, they said wife account is dormant have to revoke it, did the procedure and it was operational, for internet banking login to reset call the phone banking number, i tried they keep u waiting for 15 minutes and nobody attends i kept trying till i returne d back no use. For the account not to become dormant the sales person offered HDFC Mutual fund SIP plan so monthly amount will be deducted so the account will not get dormant, after i came the check issued came back, wife went to the bank issued another check and they said that everything is ok and not to worry, when I went in dec 2006 i found only one payment was done and ICICIbank did not bother to do the consecutive payment .(I found from a consultant i lost around Rs 60000 + Rs60000) as the total deduction would be yeilding me 24 % increase. I brought this to the notice of the lady manager attending me and she said she will put inquiry nothing has happened but if anybody knows any legal way to teach these people without much hassel i would like to know.If the online banking account had been operational I could have checked that they did not followup on my payment.
My minor daughter had check coming as dividend and to enchash them i opened a joint account of my wife with daughter in may 2005. I gave 2 check of the dividend as my daughter name was put as xxxx yyyy dsouza and the dividend warrent had xxxx ivan dsouza, ICICIbank accepted the 2 checks and was processed then remaining 2 checks were put later and processed, when the 5th check was given ICICIBank did not accept the check saying the name is wrong ie xxxx ivan dsouza please go to court put an affidavit and change the name, i told my family donot do anything till i come when i was with the customer service person in dec2006 and was explaining the cheque has valid name xxxx ivan dsouza, he said ivan dsouza is not acceptable i was trying to convice him fathers name is acceptable in a cheque, i also pointed out to him that they have accepted 4 cheque, then i said i am fedup and want to close the account, the lady manager opened the details of the account for my daughter and i was suprised as i went though her monitor screen and identifieed the problem for them, the account opened details on the screen was xxxx yyyy without dsouza so it explained that yyyy was taken as surname i pointed out that it was the fault of the data entry operator who was smart enough to drop my surname, I had even submitted the passport with proper name. i also found that ICICIbank deducted Rs 281 service charge for non maintenance of the min balance for the quarter, had they accepted the dividend cheq it would have been above the min balace required so you see we have to pay for their mistakes.
As for the NRI accont debit card i never got it i came back to overseas and i got the statement debit service charges for the debit card for 2006. i wrote i donot have the card with me how come the charges they come back to me saying it has been issued and lying at BKC branch what should we do. Now I have to tell them what they are required to do.
I opened account with SBI and i was suprised with the royal treatment to NRI and above i needed chque book though it is a policy to send the cheque book overseas but the Chief Manager Mr. Agarawal of Bandra east branch suprised me with his logic and he filled all the forms and i had the cheque book in 10 minutes. I only needed to sign.(note though the bandra east branch is filled with lower level income group customers and staff shortage i was amazed by the Managers cool attending to all i would recommend that branch of SBI.)
3.9.2007
Dear Mr. Dsouza,
We deeply regret the past incidents.
Please address your issue at 91 22 26536377 or write to escalations and allow us to resolve your problem.
For your information, we also have an escalation process that you can follow, should the need arise in the future. You will find it detailed at http://www.icicibank.com/Pfsuser/customer/customer_carenew.htm.
Sincerely,
Service Quality Manager
3.14.2007
I have given to ICICI bank – Powai branch Rs. 400,000/- for FD account opening in the name of (1) Ansuya H Shambhu (2) Leena A Shambhu (3) Ambrish H Shambhu a month ago. In spite of my repeated followup at the powai branch, I have not received my FD receipt till date. This is Senior Citizen FD account.
Please advice
4.8.2007
Hi all,
I am really astonished to see such a massive attack on this F***ING ICICI Bank.
I was also cheated by this bank during 2005. I am thinking of filing a suit in the court of law.
Please advise a good advocate in Chennai to handle the case.
4.8.2007
Hi all,
I need a advocate in Chennai who can really fight this ICICI very urgently.
5.3.2007
Following up with my earlier comments. ICICIBank does not seem to stop cheating.
As mentioned earlier with my minor daughter Yound Stars account the Service Charge for non maintenance of min balace for the quarter had been levied due to their mistake, When I was in the bank in Dec 2006 I had spoken with the Kurla Complex Branch Manager Divya Subramanium she told that deposit of additional Rs 2000 will not attract the Service Charge as the amount will be well above the min balance required limit. I transferred Rs 2000 on the spot and to show that ICICIbank cares she reverse charged the levied amount, but did not attend the actual problem.
Here is the explaination the service charge levied was in Sep 2006 for the earlier quarter prior to Sep 2006, and she accepted the mistake, but she did not change th e flag of non maintenance of minimum amount till Dec2006 which she should have done as she was doing this in dec2006, so after I had left India and now I am checking I find that the Service Charge has be levied for non maintenace of amount till Dec 2006, which means the Branch manager is incompetent not to see the error or is tricking me to pay the charges.
Note the Young Star account for my daughter is just being used as deposit account for my child till this day only deposit is being done in it without any transaction only debit is from ICICIbank which is penalising my kid for me opening an account with ICICIBank so a word of caution.
Donot Open Young Stars Account with the ICICIBank and id you did the mistake check it please as ICICIBank will deduct money and you will blame your innocent children for it .
5.3.2007
Dear Mr. Dsouza,
We are concerned by the issues raised by you. We once again request you to write to escalations@icicibank.com or call 91 22 26536377 with your contact details.
We are confident we can help you.
Sincerely,
Service Quality Manager
5.10.2007
Dear Mr. Dsouza,
We refer to your complaints posted on this website.
As per your telephonic discussion with our Bank offical this evening, we trust all your issues stands resolved.
Also there is an escalation process that you can follow, should the need arise in the future. You will find it detailed at http://www.icicibank.com/Pfsuser/customer/customer_carenew.htm
Looking forward to your co-operation in helping us serve you better.
Sincerely,
Service Quality Manager
5.18.2007
I,Priyanka Mittal,holding a credit card of ICICI.First few months they were serving good.I use to make payments on time but after 2-3 months I always had to cal them to ask for the monthly statements by calling them up else I never use to get the same.Slowly,it started getting worse as there was a conjection in the line,although it used to get connected everytime but never any executive was free & my phone bills were giving me headaches
In oct,I bought a mobile phone in installments through ICICI card only & that time onwards my life got miserable as automatically the 6 months installments got converted into 3 & they asked for a big interest to be paid if I needed the same old 6 months installments,merchandiser already charged me with the interest & processing fee at the time of purchase.
Now I have got fed up of calling them & asking them for help but have not got any help
RBI Please help
Regards
Peiyanka Mittal
5.18.2007
I had most frustating experience in banking with ICICI Money2India.
I forgot my password & requested them for it. They provided me temporary password couple of times & none of it seem to work.
They also sent my DOB (confidential information) in the email, to the response of my request for new password, which is quite ridiculous.
Inspite of all that fuss & unwanted information, entering into my oooooooowwwwwwwwwnnnnnnnn account has become impossible.
Final Advice I got from the customer service representative is create a new userid (funny) & request a cancellation for the old user id.
One stupid customer Service personnel, advises me to wire transfer it, if I am badly in need.
The emails don’t reflect response to what U’r needs, but a tight lipped, standard response.
Sometimes, I strongly feel enough with ICICI, but is there any alternative.
5.20.2007
Dear Sunny,
Please use onlinesbi.com/gls. There rates are much better than ICICI. The only thing is they will e-mail or call you. Everthing must be entered correctly before processing any transaction. If there is an error in transaction like benefeciary account number and name, then you will get the call from SBI Mumbai and it will be corrected. Please try with small amount and feel happy. ICICI cheats and sucks!!!
5.21.2007
I was trying to find a site to put complaint against ICICI Bk as my message to them was not replied to my mail on some charges correctly. But just now while typing this complaint I received a call from their customer service desk informing me about the charges they had taken. Well I was satisfied but first I was astonished to get a call from ICICI Bk hahaha…. Bosss I guess they care … dont know about some of you guys there on this site but in my case yes I will continue with ICICI Bk. Well I had bad experiences with SBI & HDFC. Those trying nationised banks try Bank Of India its better.
5.21.2007
you are 100% right. icici bank is the worst bank in the whole world
6.3.2007
Their brokerage rate is highest in India and Thailand, no idea about other countries.
I , as an NRI , sold over 15 years held shares through “ICICIDirect.com†and they deducted tax presuming this to be short term capital gain , although I had submitted documents to their (ICICI’s customer service) satisfaction (I have confirmatory Email) ,within their specified time frame.
After long Email & telephonic correspondence , over 7~8 months with several (I repeat several ) ICICI officers , the TDS was refunded partially.
I am still waiting for an explanation for the balance and the reason for such deduction !
From Thailand
6.8.2007
Recently,
I availed a loan for purchasing a Maruti car in Trivandrum, Kerala. The
dealer suggested an agent and he was from ICICI, that is
why I went with ICICI.The bad part is that he told an interest rate of
9.5 % during the talks and in the end it turned out to be 11.5%. Always
they will talk to you only in terms of EMI paid. Not only that, the
bank charged interest for my first installment also which was with the
down payment.
I told the agent of my intention
to close the loan soon. He guaranteed me that I can close it after six
months, and there will be no fore closure penalty provided if one pays with out
default for the first six months. This was all false, I paid the
penalty and by this false clause of waiting for six months the agent made me wait till six months simply paying interest, The major chunk of the monthly EMI is interest, the principal
paid is very less.
I should have got the agreement and checked but Somehow they delay the copy of agreement given it to
you and by that time the vehicle is out of the showroom. Never thought that a bank like ICICI will stoop to the level of a third rate cheat. The name of
the agent is Ratheesh .
6.18.2007
Dear Dictators / ICICI’s
What began as a trustworthy to simplify the home loans a decade ago, now the ICICI showing its true colour of squeezing majority of Indians hard earned money being swindled inadvertently.
There were nationalized banks had schematic home loan operations, which helped wage-based living personals to large extent and the money utilized with sincerity of the purpose.
The advent of ICICI with its latent plans, blunting the Home Loans segment of the public sector banks (PSB) in imperils to its customer-base and quit eventually transferred to ICICI pretext.
By giving Home Loan (HL) at 2% lesser than 13.5%, charged by PSBs public has been attracted and attached their loans to ICICI and new HL also greatly swelled at this private bank.
Thus made the PSBs to together revamp their customer-base by lessoning the interest rate to keep the HL section abreast, to some extent only it proved prerogative.
When themselves have yoked majority of India and its people to this ICICI, the average earnings 60% being paid as EMI, 15years in aggregate in which the ratio of principal and total part is 2:5.
· Majority of hard earned money with ICICI
· All the Properties pledged to ICICI
· When payment is crippled manhandled by ICICI
· All the agreement at the discretion of ICICI
It is here intended to mention that the PSBs not ignored the above-mentioned things, nonchalantly the public has been provided with an opportunity to interact with local / branch personals and arrive at satisfactory compulsions. In this point ICICI approached people only up to market and sales levels that to through their agencies, and once the public in their grasp, put the tunes and the dunes of ICICI on their marks and one-sided.
To establish the market the ICICI was benign to public, cared and gave loans at remarkably lowered interest rate. If ICICI is in same frequency now and really bold and beautiful why the interest rates are greater than any other bank in conglomerate
Why not the ICICI practice the principle a decade ago with which it attracted the public to amass its business and amassed now a greater proportion of hard-earned Indian money on lavish.
If they mean and glance through the ICICI had care towards its public, and now having established what they profound and treat indifferently the customers that they no longer belong to assert decorum.
6.19.2007
I have 4 sb Accounts with ICICI ,Credit card as well as
trading account.I have started banking with ICICI since year 2001.I have been enjoying excellent banking facilities provided by them.Online money tranfers (both domestic and international),bill pay,ATM facilities etc and I feel ICICI Bank is the best in the business.In between I banked with ABN amro,hdfc, and citi banks and I don not have any hesitation in telling ICICI is better.OF course some time I sufeered with minor problems.But thru proper channel I have been able to solve them.
one thing I would like to add just keep your records straight while banking with new generaion banks and private telecom operators.
6.20.2007
ICICI bank has good facility where you can transfer online even outside the bank and pay anyone, does any other bank have this. ? i can pay from ICICI bank to HDFC bank account.
Their customer service is not upto mark but the online transfer facility is unique i think
http://techjobs.co.in
http://itdiscover.com
6.21.2007
I had two fixed deposit in ICICI bank, M.G Road Branch Blr. Just to break the FD, bank took 16 (Sixteen) working days to transfer the amount to my a/c. Every alternate day I was going to bank to check the status. Finally I told them If the amount is not transfered today then I will complain to Banking Ombudsman. Only then my problem was resolved.
I have another FD in one of the nationalized bank & there it took 20 mins only.
ICICI has so many ways to cheat customer, I transfered the credit card balance amount online from my ICICI bank to ICICI credit card. Next day when I tried to use my ICICI credit card it declined. Called Cust Care they told me that it will take 72 hours to reflect into credit card. Now can you believe that Online transfer will take 72 hours from the same bank????? Actually they use our money for different purpose. And that’s how they are.
6.21.2007
Hi,
My experience with in opening in NRI account with ICICI bank was very bad expecially with the customer support and corresponding docs (pwd letters etc) transfer.
When dealing with customer support we feel they will defenetly solve the problem. but in real they can not. It taken !!!!!! 4 months !!!!!!! to open my account(my bad luck i send 500 dollors in the first time it self). By reading all the mails above now i am also thinking that they may used the 500 dollors 4 interest. May be this is the reason for their 4 months delay in creating simple account (which should not take more than 20 days).
6.21.2007
747
How to tackle ICICI
showing 1-1 of 1 first | | last
Anoop Jun 4 How to tackle ICICI
Hi,
It is true ICICI has worst customer services in India. It is better to expose ICICI in front of public using these forums and other sources. You may start writing complaints to following ICICI contacts as well as put RBI and other authorities in cc. This will put pressure on them. It is also better to bring the facts to media. In many cases it is better to lodge a FIR against ICICI staff and head of ICICI- Mr. kamath.
Don’t count on info. provided by ICICI staff on such forums!!! You may also find thousand of ICICI victims by just searching(ICICI sucks) on Google search engine.
You may contact Suman Das, Head customer service or/and following other email id’s.
suman.das@icicibank.com
coo@icicibank.com
kamath.kv@icicibank.com (K.V. Kamath – Head of ICICI)
You may ask RBI intervention as follows. Here is link for filing complaint in banking obudsman.
http://www.icicibank.com/pfsuser/customer/Banking_Ombudsman_Scheme.pdf
But make sure that you have escalated to Nodal officer before filing complaint in banking ombudsman. Also here is contact details of RBI officer for further assistance for Mumbai Region.
Shri N Sadasivan
C/o Reserve Bank of India
Garment House, Ground Floor
Dr. Annie Besant Road, Worli
Mumbai – 400 018
Tel. No.:022 – 2492 4607/2496 0893
Fax No.:022 – 2496 0912
Email: bomumbai@rbi.org.in
You may also contact media as per information below in regard to issues raised in past including yours.
bleditor@thehindu.co.in
thehindu@vsnl.com
etonlineeditor@indiatimes.co.in
letters@business-standard.com
feedback@moneycontrol.com
editor@expressindia.com
editor@ibnlive.com
ttedit@abpmail.com
db.dutta@deccanherald.co.in
vp@deccanherald.co.in
Just FYI, the two best private banks emerged are HDFC & Standard Charetered. SBI is in one of the best public sector banks.
Regards,
Anoop Gupta
Comment by icici bank bharat chodo — June 18, 2007 #
blog.arjunprabhu.com icici-bank-a-bad-experience-for-many
6.27.2007
AVOID CITIBANK TOO….THEY’RE WORSE THAN ALL BANKS PUT TOGETHER….
6.29.2007
HSBC??? great bank! they have reputation of clearing bounced cheques and debiting some other people’s loan dues from your account!
As someone said.. its a rich man’s bank. But with not-so-richly facilities also.
Rest you decide. After all, its your money!
Regards
6.29.2007
Hi,
I do agree that ICICI sucks. I do have accounts with ICICI.I think people should use this bank as a current account to get access to fetch money from ATMs.
I also agree that HSBC is the best bank for internet banking and its safe too.
You may be talking about just ICICI Bank, but I had problems with my ICICI CAR Loan after disbursement.
Though I used to pay them as PDCs on time, there were a bunch of 3rd Party ignorant zombies who used to be calling me and my family every month asking me to pay my EMI which was already being paid.
When I investigated internally I found that the strategy of ICICI is to grow the customer base and dont bother of customer service. One fine day they would be like Microsoft where one cannot avoi using it and hence have to pay for the defects and bugs in the software.
So the bottom line to remember is ICICI is a One way Street if you do not use it your advantage, it will get you someday.
Basically use it as a ‘Hole in the Wall’ for daily cash dispensation and judicious spend.
And for guys abroad use a combination of HSBC and ICICI to flush your moola to India.
Cheers!!
M J
7.5.2007
ICICI is the best bank ever. The most satisfied customers are those who are willing to listen. If you make a call and start barking on the guy on the other side, it won’t help.As far as issuing cheque book is concerned, one will blame the bank again if cheque book is handed over to some other person.that’s why it is send to the address that is regd. many people use the landline phones provided by icici bank at atm’s and their office phones to make call to customer care. take care to read the appl for credit cards before applying. If we insist on filling the forms ourselves rather than by agents, we will have fewer problems as all inf about chgs is given in the form itself. WE can always find loopholes but one has to put them forward in a constructive way so as to help the bank and the community as well.
7.5.2007
ICICI bank is best bank???????? Its a good joke. I might be the best for bank agents & staffs not for CUSTOMERs. ICICI bank violated many RBI rules, RBI also written so many alarm points to this bank that they cheat customers.
7.6.2007
Here is a recent story.
Y Yadaiah, 42, an electrician in the state medical and health department, had defaulted on a Rs 15,000 personal loan he had taken from ICICI Bank a few months ago.
Police inspector G Narasaiah said one Raju from Elite Financial Services — the loan-recovery agency which has a contract with ICICI Bank — along with some others, picked up Yadaiah from his office on Friday. Sunanda, the wife, said
Yadaiah had called her up sometime later, saying the recovery agents had detained him at their office. “He was told he would not be allowed to leave until he returned the money,†she said. Around 2 pm, Sunanda received a message from a hospital saying her husband had died.
Then ICICI Bank comes back and says this.
The ICICI bank said on Sunday that the 42-year-old Andhra Pradesh government employee, who had taken a loan from it, died after he felt “unwell†at the office of its debt recovery agency in Hyderabad.
One would be inclined to give benefit of doubt to the bank but then if you also see this then you start thinking what kind of bank is this, people go there and start dying like flies.
This is the second incident in the last month in Nashik, where a person lost his life due to al leged harassment by recovery agents.
Suresh Chaudhari, a 54-year-old mechanic, died on the premises of ICICI Bank on January 13. His family alleged that the death was caused due to harassment by agents. The police filed cases against three ICICI Bank employees.
Recovery tactics employed by banks are increasingly coming under the scanner. The SC, on January 7, had strongly deplored the practice of financial institutions using musclemen to recover loans from defaulters and asserted that recovery of loans should be through legal means.
Some more.
Close to a fortnight after the Supreme Court deplored the use of musclemen to recover loans from alleged defaulters, 42-year-old computer engineer Manish Rajguru passed away due to the alleged use of strong-arm tactics and mental harassment by recovery agents of Nashik Merchant Co-operative Bank.
“We were facing increased harassment from the banks employees as well as the recovery agents deployed by the bank during the last one month. Manish had been tense and nervous due to the behavior of the recovery agents who would barge into our house and abuse us. The tension proved too much for him and yesterday he suddenly collapsed and passed away. I hold the bank responsible for his death,†Manish’s wife Dr Devang Rajguru a MD in Pathology told HT.
Manish’s death was caused by cerebral haemorrhage. Manish is survived by two children and a cancer afflicted mother.
Not that it is an isolated incident. Here are some more barrage of cribs.
I cant help but credit ICICI bank for coming up with the punch line “hum hain na†apko loot ne ke liye…
Here is one more.
The very next day he had deposited the cheque in his account in the ICICI Bank, Mayur Vihar. When, after a few days, he checked with the bank, he found the cheque had not been credited to his account. He immediately contacted Vijaya Bank, Noida, which had issued the cheque.
Imagine Manoj’s shock when he learnt that the cheque had been encashed. It was found that his name had been struck off and that of `Suresh Kumar’ had been written instead. The overwriting on the cheque had been clearly endorsed by fresh signature of the issuing person at two places.
Manoj has lodged a complaint with the Noida as well as the Delhi police while bank officials are maintaining a silence on the issue.
Here is another laundry list of problems.
But one things has to be said about them, they are not racist. They are trying to cheat every country equally. See here.
There are several reasons. The main one is that, despite having a presence in the UK for three years, ICICI Bank still do not comply with the UK Banking Code, which sets minimum standards for customer service. The second reason – related to the first – is that there is a load of anecdotal evidence that customers are still struggling to receive passwords, to have money transfers happen on time and of people generally tearing their hair out trying to get their savings sorted.
So, in the end what do I have to say about it. You become a customer of ICICI bank, they will abduct and get you into their office and then you will die and it will be a natural death. Why senior management of the bank are not taken to task for doing such goofy things. Why are they above law. At times I feel that reason that they have grown so much is because they are above law.
Here is another bright idea that I have, if you take loan with ICICI bank then take a really large pure term insurance policy also with them so that if they claim in the end that your death was natural, they would atleast have to pay for it.
7.7.2007
Glad to find so many people think the same about ICICI as I do. My experience with ICICI has been even modest terms, horrible. For years I have been asking for online banking username and password but they just dont care! The cc guy at desk says I need to apply online, the website says I need to submit the application in the branch or call 2 hour which neither me nor anyone that I know has gotten through ! And to top them all, the link that supposedly leads to feedback form for filing complains returns a time-out error!!!
Even today I had problem while adding my card to paypal account because my bank declined and paypal advised me to talk to customer care. nobody in the office (must be a dozen people )knows what is wrong.
Im quitting ICICI but I want them to know why they are losing a long-time customer, can someone tell me how?
7.7.2007
Dear danish,
You can write to kamath.kv@icicibank.com
7.9.2007
Official comment from ICICI Bank regarding a customer’s demise in Hyderabad
This is in reference to the recent news reports of the demise of Mr. Y. Yadaiah, a defaulting ICICI Bank loans customer in Hyderabad, and the spate of comments on this blog.
1. Ladies and gentlemen, let us emphasize that we are an intrinsic part of the community; and our employees are from all socio economic backgrounds – backgrounds similar to those of some of us blogging here. So we have similar emotions and therefore all of us feel the same way. Our employees as individuals have a conscience too, and our employees frame and implement policies.
2. We must say that in this case, THE REALITY IS FAR DIFFERENT FROM WHAT HAS BEEN REPORTED. The agency in question has been working with us for over a year, and has no track record of any issues. The agency’s version is that the customer was sitting in the reception area and collapsed. The customer was a defaulter by seven months. He had left the original address and had gone untraceable for many months. Our agency traced him out at the new address. His wife was at home. She informed the customer. The customer came to the agency’s office make payment. While there, he just collapsed. Our collection agency had not even touched him let alone done anything to hurt him. They are categorical in their denial. It may be a natural death (perhaps illness or otherwise before going to the agency’s office); we don’t know. In fact, the agency used their presence of mind and took him to a private hospital nearby and also called the police. This is our understanding at the moment. Investigation continues, and we will get to know more when it’s completed.
3. We are not sure whether this is known, but even without our getting into the facts of the case, and pending any investigation, we paid the customer’s family an ex-gratia amount of Rs. 15 lac. This was a good gesture made merely because this was a rare and serious incident. This is the first time an incident of death had occurred with one of our customers, and we didn’t know how else to help. At that stage, whether the agency was at fault or otherwise, we just didn’t know. We had the agency’s pleadings and strong denials. Logic seemed to tell us that nobody could be killed, period. Yet to provide whatever solace money could, we paid this amount voluntarily and instantly. This does not in any way suggest any implication of the agency.
4. Now for a generic comment; not particularly related to this case. When an incident like this happens (whether because of the fault of the bank or otherwise), many vested interests, even from outside the family, begin to play a role. Many actually educate the family that if they stick to a claim or a particular line of argument, they could extract money by threatening the bank that they would go to the media and so on. We have heard of many instances where unscrupulous people have struck deals with the party concerned to partake in settlements. There are instances when a vehicle was repossessed by us, and the customer said that he was going to allege that “goondas” and musclemen were used and that the car had Rs. 1 lac in it. The media loves a story like this as it makes nice headlines. When our people indignantly tell such defaulters, “You know this is not true”, the customer / his advisor responds with, “I know it’s not true. But I will raise it with the media… you explain to them.” This, unfortunately, is the reality. Once a story breaks, many others pile on to it (precisely what the extortionists want), and then it becomes a sequence of arguments and counter-arguments. Well-meaning people like you feel outraged.
We must therefore say that certain defaulters misuse the power of publicity. It would be unfair if we said there are never any issues. There could be, but they are the exception. Certainly, none as serious as this. This kind of thing is not endorsed by anyone. We put systems in place to ensure that complaints are looked into, the root cause understood and then take action if we find there is a lapse by any agency.
5. So what do we do now? We train our collection agencies very well. We have an extremely well documented code of conduct, which is practised by our agencies. Our employees themselves go through this code of conduct. This code of conduct is based on international best practices. We have systems and audits to check that our employees practise it.
6. We are in a service industry. We treat collection as a service. One can never be rude in a service industry. Our supervisors tell their employees, “If we don’t treat our customers well, we can’t remain in the service business.†We understand this very well. They all understand this. All talk of goons in reports is completely unfounded and misplaced. These terms are conveniently used by defaulters to put pressure on the banks.
7. Given the present regulations pertaining to debt recovery, collection agencies are an integral part of the Indian banking system. Outsourced collection agencies are the way collection is done the world over, including in developed countries like the USA. Collection agencies aid the banking system in maintaining low levels of bad debts, which ensures that banks are able to keep lending activities going and the cost of loans low.
8. It is also our responsibility to bring out the implications of these kinds of tactics by defaulters. After decades, Indian banks have started lending to the lower end of the economic pyramid. Organized banking in India is just about taking root. The loan that this customer took – called small personal loan – is targeted at customers with income of Rs. 3,000 per month. Customers belonging to this profile default more. The lower-income group is today starving for credit and availing of loans from unorganized markets and private financiers. There are many instances where rates are in the region of 100% to 365% per annum. In the case of some unorganized lenders, it’s even higher. Fruit vendors for example borrow under a scheme called “9-10 Schemeâ€, meaning, they borrow 9 rupees in the morning with the condition that they return 10 rupees in the evening. That’s 10% per day. Annualized, this works out to over 3,600%! Well, incredible, but true. Some of these segments do default more. For example in the urban areas, the loss rate for home loans is only 0.2%, for car loans, 1%, but in this category of small personal loans, it is 10%-15%. These loans have a tendency to have such collection-related incidents, because you’ve got to make proactive efforts to collect the dues from them.
When such issues are blown out of proportion, there will be a tendency among banks to clamp up and lend to the better economic strata only. This is not good for the welfare of the lower-income segment. You may say you don’t care, just focus on the issue now at hand. But please spare a thought before you say that. When good brands and an organized banking system enter this market, it will bring the lower-income segment into the organized banking grid and help them meet their credit needs. Over time, with good repayment records, they will get loans at lower rates from the banking system.
9. We must point out the following also:
· ICICI Bank has given loans to 30 lac (3 million) customers for small amounts ranging from Rs. 4,000 to Rs. 10,000. We must explain that these customers are entering the banking system for the first time. It’s easy for us to stay away because in absolute portfolio “value†they may not add up to much. Yet, we have chosen not to.
· We are opening over 1,000 accounts every day, in the lower-income segment, in far flung areas like the North-East, West Bengal and Orissa.
· We are giving them a platform to make remittances, saving them very significant monies that they pay to intermediaries.
· We are providing loans to low-income segments through some slum-dweller associations.
· Our subsidiary companies (though they are independent companies) have provided health insurance to over 20 lac people, at an insurance premium of under Rs. 1,000 per year for a family of five, in a model that we believe will be sustainable.
10. We know we have a lot more to do. A lot of what is described above is delivered through channels and their partners. We will continue to face issues as we explore the models. And when we succeed, the payoffs to India, the common Indian and the lower economic strata will be very significant.
All the same, we are sure we will face issues. For example, who knows we may face issues from the intermediaries delivering loans to any one or more of the 30 lac customers described above. If we get lambasted in this manner, we will be forced to clam up. You may say, “Put better systems in place.†We agree. We are trying our best controls and the result is the low percentage of complaints. Despite our best efforts, some incidents may happen. In such cases, we need your indulgence and encouragement.
11. We collect dues from millions of customers every quarter. Because our systems are good and audited, these incidents are very, very rare. And that too sometimes misunderstood or misrepresented as in this case. In fact, we put so much focus on good collection practices that they meet the Six Sigma standard on complaints and escalations on collection issues. We have a service culture ingrained in our team. We sincerely request you to trust us on this one, as we are acutely aware that we are in the service industry.
12. We are striving to be a global bank, and a globally respected bank at that – a bank that India and Indians will be proud of. We will build it with, and only with, the goodwill of our customers and the community around us. We need your support, we really do. Without your support, we can’t go far. Please don’t haul us over the coals at the first available opportunity; this is our humble request. We are doing our best to bring world-class banking to India, and to take banking to segments that have never experienced banking before. Meanwhile we need your indulgence, encouragement, and support in our initiatives to reach this segment.
We understand your feelings. We feel the same way. We are one of you.
With sincere wishes to all of you well-meaning people,
ICICI Bank
7.9.2007
Dear Sir(Danish),
Please write to escalations@icicibank.com or call at 91 22 26536377/ 8027 with details.
Sincerely,
Service Quality Manager
7.9.2007
ICICI never accepts their faults. See the comments from the customer here. As per the ICICI service team, all the customers are wrong, but the ICICI team is clan. ICICI team please look inside first how you guys are doing service, do not blame customers. I also know how ICICI send the local GUNDA/bad elements to customer’s house.
Why supreme court has issued warning to ICICI fo not following the legal procedure to recover the money.
Why the person should be detained by the recovery agent? Indian police or law is not there? I think ICICI does not have faith on our police & Law system. That is the reason they send their so called own recovery agents (but actually these agents are local Gunda people).
7.10.2007
Respected People,
I NEED YOUR SUPPORT……
I have been continuously Tortured, Harassed or being Rammed by ICICI Bank Ltd. I have been suffering with MENTAL HARASSMENT from the kind of situation ICICI Bank has put me into, these harassment’s are getting effected to my personal life and ambiance in my family, any damage or extreme caused to my life due this mental tension all the responsibilities lie on ICICI Bank, and I will be claiming this directly to the ICICI Bank with exposing this to the outside world. If ICICI Bank respects an individual’s problem then one has to go thru the complete mail. If not you can stop reading it further.
I accept the fact that I had an outstanding on my ICICI Bank Credit Card No. 5176 5335 6624 9006 due to some personal problems I was not able to pay the minimum balance on my card every time, but to maintain the track I had at least been paying the minimum requirement to keep the payment schedule active,
Without even intimating me I was suddenly charged by leaning my Savings Bank Account No. 000701242642 and this has led to freeze of my funds available in the account, due to this my EMI’s of 3 other Loans from ICICI Bank only had to be returned, I had no money to honor the regular commitments which every family will have on the 1st week of every month, I had requested for the settlement of this card account almost 3 and Half months back only, none of the ICICI Bank Employees have reverted back with the offer,
After contacting the Customer Care center to know about the details of minus balance shown on my net banking I had contacted Mr. Gerald Ruben from your Bangalore Collections Department to check as how to resolve this issue, after discussing various matters, on 5th July 07 I have even sent him a mail to revert back on the settlement, but as usual there was no reply on that day, I called several times to his land phone number but it was always just ringing with NO Answer or somebody else picks up to say Mr. Gerald is not in the seat,
On 6th July I had been to the Collections department of ICICI Bank Ltd in 3rd Floor of Raheja Building, MG Road, Bangalore, after making me wait for almost 1&Half hour they replied stating this case is been handled by Delhi Team and then they gave me Mr.Jitender’s number to resolve, I tried to reaching him several times but a lady used to pickup and say he is not in the seat or out for a meeting, finally when I could get him on line it was late 8.30 in the evening, after knowing the whole issue he said this case doesn’t come under his portfolio and forwarded his call to Mr. Amit,
I spoke to Mr.Amit & conveyed all the problem I was facing due to the lean happened in my account, he finally decided to settle my account with 4 equal installments with a settlement figure of Rs.1,08,000/- i.e. Rs. 27,000/- on each installment, I took his mail ID and asked him to revert back with the offer and settlement breakup with a copy of settlement letter, but till now I have not received any reply for the same, I have been continuously calling him following up with the lean, but he never bothered to revert back with a single line reply to the mail sent to him,
And now on 9th July I found that my another account No. 029601000410 operated in Bangalore is also been leaned with the same amount, I wanted to know as why ICICI Bank is leaning 2 accounts for a settlement of 1 Credit Card account, the lean out of the both account is coming up to Rs.2,46,000/- I don’t understand why is ICICI Bank so desperate to Harass an Individual to the extreme, for a settlement of Rs.1,08,000/- why are you blocking 2,46,000/- what is the intention behind this ?
I was not a person who was not at all accessible for discussing on my Credit Card settlement, I have no intentions to cheat bank and runaway like other lakhs of people who have cheated the bank, ICICI Bank don’t get bothered to harass them but in turn they want to harass the people who are genuine in their relationship, you are ready to right off the payments of non traceable cheaters and show it as bad debts of the bank, but you want to grab that losses from the people who are trying to build strong relationship with ICICI Bank, I have come across of so many agencies struggling to skip trace the people who have not been accessible to the bank, I was never such a customer, I have so many relationship with ICICI Bank, my Savings accounts are ICICI, my CAR Loan is from ICICI, my 2 Personal Loans are from ICICI, I have a Demat account from ICICI, I have a Prudential Life Insurance from ICICI, I had even applied for ICICI Lombard Health Insurance from ICICI, with having so many relationship how could your BANK suspect that this customer is not genuine and start giving mental tension and harassment.
Do you know that ICICI Lombard also has tortured me without giving my health policy for almost 6 months, On 18th January 2007 when I had been to the Bangalore Rajajinagar Branch ICICI Bank for some personal transaction, I was offered a GENERAL INSURANCE covering a HELTH POLICY, this policy was covering Full Family Health Insurance for 2 Years with a maximum claim amount of Rs.2,00,000/-, Initially I had no interest in taking this policy, I was forced by an Executive by your executives to utilize the benefits of this policy, as the same will be also be TAX exempted in this financial year. With all good faith on the policy and with the big name of ICICI Lombard General Insurance I had to take this policy, they got an application filled then and there and took a Debit Voucher signed by me for the A/c of ICICI Lombard, surprisingly this debit was done instantly from my account and I received an SMS alert even before I had left the branch.
After the money vanishing from my account on 18th January 2007, the ICICI Lombard General Insurance company has happily slept on processing my policy, every time I visit the branch I use to ask about my policy, the executive who got this process was never available to check the status nor I was given any receipt to follow up the status, I had complained about this even to the Branch Manager of that Rajajinagar Branch, he also followed up with the ICICI Lombard General Insurance team to let me know the status at the earliest, the reply from their end was absolutely NIL.
Where as the other side of the story is, on 16th May 2007 I have received a letter (Attached) from ICICI Lombard General Insurance Company Ltd. stating my Cheque No.108525 for Rs. 7481/- has been dishonored by my Bank. and under this circumstance they cannot process my HEALTH POLICY, where as this amount has been debited from my account on 18th January 2007 only and against this debit there was NO CHEQUE ISSUED towards the same, you can go thru the account to confirm the same for your reference, after bombarding them on the phone and doing an hardcore follow up, this was an embracing reply heard from ICICI Lombard General Insurance. And another interesting part is the Cheque No. which is mentioned on the letter does not belong to me, and this series Cheque No. is not at all issued to me, from the beginning when I opened this account for the transactions I have never got this Series Cheque NO’s in my account, you can also check and clarify the same.
I don’t understand how can company like ICICI Lombard General Insurance having listed as a big professional company for General Insurance can become so unprofessional and cheat people in the name of insurance, when they have received money from some account for some purpose, what are they doing without processing the further proceedings? So if ICICI Bank creates any problem to individual he has to be ready to suffer the consequences, is that what you people expect your customers to be.
If ICICI Lombard General Insurance is troubling people who are alive and planning to use their products to secure their lives, what happens to the people who have trusted them and gone for the insuring themselves, and what happens to the beneficiary people who come for their claims after losing their loved ones, do you think the beneficiary will be treated properly, I DON’T THINK ICICI WILL BENEFIT THEM PROPERLY, this is a Insurance company not a LALA Company to cheat and runaway, people come here and invest with all good faith and the face value of BIG NAME of ICICI in the Market,
What would have happened if I had to claim the Health Policy in this five months period of time, do they know how these kinds of risk affects an individual, have they thought about any of these lines mentioned above, NO! ICICI is least bothered to read such lengthy mails they are a big organization and they know how to handle such cases, unless the people who are frustrated and suffered with such instance take up things seriously, ICICI will not realize the pain behind it,
Even after suffering so much I still believed that these human errors are common and has be accepted, but now I feel that this has to be highlighted in media and make a huge awareness in the market, and wake up the people who have been suffering the mental harassment given by ICICI BANK LTD.
I shall wait for a prompt and positive reply with a proper settlement given on my ICICI Bank Credit card, failing which please don’t think that am an ordinary individual who cannot do any thing, I will some how beg for the help from media and show this world my frustration and mental harassment received from your bank, and I will go to any extent to do the same.
Will wait to hear from you
Regards
JOEL P
Mobile: +91 98860 77441
Reliance: + 91 93423 77441
Email: joelsumanth@gmail.com
7.11.2007
hello..friends
my name is tuhin and i am from basically from delhi and now i am staying in my friend house in bangalore..i had applied for a credit card 2 weeks ago…still now i have not received any credit card…i have not given my friend’s residence bcoz he denied me to give the details…i have my email address….can icici bank send me the online application to my e-mail address so that i can receive the card details through email address…
my email id: tuhinbal09@gmail.com
i want to receive a new credit card through this e-mail address…please help me..!!!!
all my statements regarding credit card should be sent to my e-mail address..becoz i do not have a permanent address…
regards
tuhin
7.17.2007
The Times of India -Breaking news, views. reviews, cricket from across India
Banks can’t use force to recover dues: HC
13 Jul 2007, 0000 hrs IST,TNN
SMS NEWS to 8888 for latest updates
LUCKNOW: In a significant order, the Lucknow bench of Allahabad High Court on Thursday ruled that a bank, private or nationalised, cannot use force, hire hooligans or gangsters on contract to recover the loan amount.
Hearing a writ petition filed by Vishal Gupta against the ICICI BANK, a division Bench comprising Justice Pradeep Kant and Justice D P Singh asked the bank and its officials to explain as to why appropriate criminal and civil proceedings should not be initiated against them for forcibly taking away the vehicle and for allegations mentioned in the petitioner’s application submitted to the SSP.
The Bench said if there was any such policy in place, the bank should produce it on the next hearing on August 6. Besides, the bank was also asked to clarify the mode of payment and the manner in which such persons were employed and paid, whether on contract basis or commission basis.
In his petition, Vishal Gupta had said that he took loan for a car from the ICICI BANK and committed certain default in its repayment. As a result, the bank officials forcibly took away the vehicle by employing musclemen on June 28. Gupta claimed that the bank now intends to sell off the car. The applications and approaches made to the SSP Lucknow failed to yield any results, he claimed.
Taking note of these facts and the practice of realising the default amount forcibly through musclemen, the Bench observed that the law of the land cannot be given a go-bye and life and movement of property of an individual cannot be put to ransom nor his movement can be restricted against the provisions of law.
Meanwhile, following petitioner’s readiness to repay the loan of Rs 1 lakh, the Bench directed the bank to deposit the amount and return the vehicle forthwith. The Bench SC’s judgment in case of ICICI Bank Ltd Vs Prakash Kaur and others, wherein the apex court had deprecated the conduct of the bank in employing thugs/hooligans/gangsters-on-contract.
According to experts, if the debtor fails to repay the defaulted amount the financing party can only sue the defaulter under civil proceedings to realise such amount.
Comment by vandemataram07@gmail.com — July 13, 2007
7.17.2007
How to tackle ICICI
showing 1-1 of 1 first | | last
Anoop Jun 4 How to tackle ICICI
Hi,
It is true ICICI has worst customer services in India. It is better to expose ICICI in front of public using these forums and other sources. You may start writing complaints to following ICICI contacts as well as put RBI and other authorities in cc. This will put pressure on them. It is also better to bring the facts to media. In many cases it is better to lodge a FIR against ICICI staff and head of ICICI- Mr. kamath.
Don’t count on info. provided by ICICI staff on such forums!!! You may also find thousand of ICICI victims by just searching(ICICI sucks) on Google search engine.
You may contact Suman Das, Head customer service or/and following other email id’s.
suman.das@icicibank.com
coo@icicibank.com
kamath.kv@icicibank.com (K.V. Kamath – Head of ICICI)
You may ask RBI intervention as follows. Here is link for filing complaint in banking obudsman.
http://www.icicibank.com/pfsuser/customer/Banking_Ombudsman_Scheme.pdf
But make sure that you have escalated to Nodal officer before filing complaint in banking ombudsman. Also here is contact details of RBI officer for further assistance for Mumbai Region.
Shri N Sadasivan
C/o Reserve Bank of India
Garment House, Ground Floor
Dr. Annie Besant Road, Worli
Mumbai – 400 018
Tel. No.:022 – 2492 4607/2496 0893
Fax No.:022 – 2496 0912
Email: bomumbai@rbi.org.in
You may also contact media as per information below in regard to issues raised in past including yours.
bleditor@thehindu.co.in
thehindu@vsnl.com
etonlineeditor@indiatimes.co.in
letters@business-standard.com
feedback@moneycontrol.com
editor@expressindia.com
editor@ibnlive.com
ttedit@abpmail.com
db.dutta@deccanherald.co.in
vp@deccanherald.co.in
Just FYI, the two best private banks emerged are HDFC & Standard Charetered. SBI is in one of the best public sector banks.
Regards,
Anoop Gupta
Comment by icici bank bharat chodo — June 18, 2007
7.19.2007
Dear Sir,
Kindly provide me with the following information
1. full address of ICICI bank – branch Maratha Mandir(London, U.K.)
2. SWIFT CODE number of this bank.
also please tell me whether SWIFT code & PAN code is same.
with regards,
Dev
7.20.2007
Dear Customer(Dev),
With reference to your query on this website, we request you to write to nri@icicibank.com. Do let us know about the currency in which you would like to remit the funds.
Sincerely,
Service Quality Manager
7.22.2007
I want to know the process of dematting the erstwhile Industrial Credit and Investment CORPORATION OF India ltd shares which I have in physical form.
I have 66 such shares .
Would be grateful for help
Thanks
Rupinder B Singh
7.22.2007
Pls inform the system and process for dematting physical shares of The Industrial credit and Investment Corporation of India Ltd shares.
Thanks
Rupinder B Singh
8.30.2007
I think the time has come that ICICI closes its shop and goes out of business because with this level of service ICICI can not survice in market for long anyway. I am currently in US for a couple of month on work. I am trying to add an online payee to transfer some money. I added the account online and called customer service to confirm it. I was told its being confirmed. I checked online, it got rejected. Called second time, I was told to delete the rejeced payee and repeat the process. I did that and called third time. Call got dropped in middle. Called fourth time, got a message “High volume of call, can not attend your call, call later”. Called fifth time, ICICI rep told me that I did not enter my debit card # / pin so I need to call again. I told him that I did enter it. He argued I did not. I said A**hole, who knows better, you or me. He finally agreed that it may be system goofup. He asked me my account #, date of birth, mother’s maiden name, who is nominee on the account, my permanent address and as if all this was not enough he wanted me to tell who introduced me when I opened the account. Bloody this is a 7 year old account and was opened when I joined my current employer. Someone from their HR may have introduced me, becuase ICICI is corporate bank for my employer.. am I supposed to remember that f***ing deatil after 7 years… absurd. Anyway.. he tried to confirm the payee and after 30 minute of all this crap he informed me the system is down so please call later. WOW.. bottomline.. its still pending. I got so worked up, I opened the customer service page on thier website and emailing them all this.. guess what? when I clicked submit, I got the message “system down, please try again later”
8.30.2007
write to kamath.kv@icicibank.com
8.30.2007
log on to arjunprabhublog.com icici-a-bad-experience-for-many and read tons of horror stories about icici bank and how to tackle this bank.
8.31.2007
Dear Sir (Girish),
Please write to escalations@icicibank.com with the following:
• Your account number
• Your contact numbers
We are confident we can help you.
Sincerely,
Service Quality Manager
9.28.2007
Dear sir
I feel to express my appreciation that existed 5 to 7 years back,
just flirted since 4 years, just fed up with total failing assurances.
I just could not find a gentlemen in any of executive that I acquainted with.
I expect a earliest reply as I have to send another set of 10 complaints.
Though it is I am least interested to disturb you but inevitable as things petered out.
Procrastination is the deferment or avoidance of an action or task to a later time. For the person procrastinating this may result in stress, a sense of guilt, the loss of productivity, the creation of crisis, and the chagrin of others for not fulfilling one’s responsibilities or commitments. While it is normal for individuals to procrastinate to some degree, it becomes a problem when it impedes normal functioning. Chronic procrastination may be a sign of an underlying psychological or physiological disorder.
The general feeling with all the banks’ authority, even after prolonged transactions by way of holding accounts, show dismay, dismal and dissimilar mark and remark, when it comes to loan request as required in prudence. It is almost begged out in alms.
One such my experience with ICICI is explained as below. The evil side of every market is exposed.
What is the reply for the following lines to which I can produce evidences within ICICI records
History for the geographical wonder of the Taj Mahal, took thousands of labour & 2 decades of time.
To build my first floor it took 19-Feb-2007 to 23-May-2007 to get financial advance, (as on23-05-2007).
Pl. note: That all my necessary documents already with the bank for over 5 years.
———————————————————-
HUM HAIN NAH , HOME LOANS MADE EASY and 48 HOURS
———————————————————-
are the marketing lines as seen TVs, Newspapers, ICICI banks, and pamphlets issued
25 quantified Hum Hain Nah people give repeated assurances and failing on it ever
10 Customer Service Officers take details of our ID, and never solve or convinced
6 Customer Service Managers whose role is something intended to deceive and deliberate
3 months to sustain initial disbursement of Home Loans Made Easy when
13 days Sanction took from application date and
31 days customer to get the Sanction Letter
48 hours to Sanction as advertised by a bank is just for deployment.
158 minutes of STD calls from Mumbai to me, sometimes from me
50 hours of calls made to call centres by me, and about
600 times of local calls from me to Pancha Pandavargal in Masood, Manoj, Ranjit, Govind and Viswanath
2400 attempted calls not attended after identifying my number
4 dozens of e-mailed correspondences, either side
95 days of torture & turmoil to the customer (+3 days to get credited & holiday in between = 100 days)
1 dozen of refuted replies from depressive a renowned bank’s-Chennai staffs
2 Home Loan Documents twice signed in duplicate
2 indemnity bonds of altered dates
2 sanction letters? Second one EMI amount changed
2 dozen times of meeting with agency people for all coordination
8 SR’s booked and none of them closed yet to my knowledge
5 to 15 cheques were replaced for wrong filling by your staffs
8 visits by me to the local bank offices to get
1 cheque of
1, 50, 000/- INR
A monumental effort is it not. The bank can proudly display this in their advertisements.
Of course, if you put value to all the above it would equal out the product and net result. Outdone
10.10.2007
The worst bank i have ever seen .The Branch Operation Manager Amanpreet ICICI Gurgaon disconnect the phone saying that i have other customer to handle.I am trying to resolve/stop 3 times debit card charges/Year for my ICICI account and stopping the auto transfer of 2X 10K which i never requested.
I find it very hard to resolve any ICICI issues over the phone.I am trying it to resolve for last making ISD call of more 1000RS.
These are the Telephone number i was trying.
0124 4106336
0124 4106338-40
10.11.2007
I HAVE A CURRENT ACCOUNT IN ICICI . I WISHED TO GET THE PLAN LIMIT RAISED SO THAT I COULD OBTAIN MORE BENEFITS FROM TRANSACTIONS.
THE STAFF AT MY HOME BRANCH DISADVISED ME THREE TIMES , THEY WERE NOT CLEAR ABOUT THE FORMALITIES .
ULTIMATELY THEY TOLD ME TO DOWNLOAD AN APPLICATION FORMAT , THEY WOULD SEND ME IN E-MAIL AND GET THAT PRINTED ON MY LETTER HEAD.
SO PAINFUL IS THIS PROCESS, TO COMPETE THE FORMALITY,YOU SHOULD BE
1. HAVING KNOWLEDGE OF COMPUTER
2. HAVE A PRINTER[LASER OR INKJET]
3. HAVE KNOWLEDGE OF SENDING RECEIVING E-MAIL
ONLY THEN ICICI WILL ACCEPT YOUR APPLICATION
THIS THE BANK”HAM HAIN NA”
I DECIDED TO CLOSE THE ACCOUNT AND CONTACTED
IDBI . IDBI SENT A QUALIFIED PERSON TO VISIT ME AND PROVIDED ALL FACILITIES IMMEDIATELY AND WITHOUT ANY BOTHERATION
11.6.2007
http://in.news.yahoo.com/071105/20/6mv1d.html
12.13.2007
The Talibs (talibanese) of all the bank, is what i would love to name ICICI corporation. A stinking business bank and more stinking are their rules and regulations. I wonder what the heck is Government doing on all these things. Media reports almost a case of death every week now, and still the bank is spree on its own. i have a personal loan from these talibs and due date as per the document is 5th of every month. when i go the bank for EMI payment, the lady waashes her ahnd saying PREPAYMENT NOT ACCEPTED. and after 5th they charge me 10% of the EMI. what the heck ? Do any stupid working employee of ICICI tell me what is meant by DUE DATE?
12.16.2007
The one quote FOR ICICI is “HUM HAI NAA AAPKO LUTNE KE LIYE”.
Government will not take any action against ICICI bank b’z ICICI giving handsome amount of bribe to the Finance & other ministries (including RBI).
The world’s worst bank, the ICICI, will be closed in near future.
12.26.2007
And the story continues…ICICI remains the worst customer service provider. After the pathetic response I received on my first complaint to ICICI. (ICICICARE=019-428-050′), I had promised my self that Ill never put a complaint forward to this bank as no action takes place. But the bank staff is so well trained to annoy the customers that they have to come back to this section time and again. Yesterday 24/12/07 I went to GK-2 branch of ICICI bank, I stood by the ‘May I help you section’ for 10mins & no one was on the seat to help. After my 10 mins on stopping a staff member passing by I requested if he could help. I wanted to withdraw an amount of 40,0000Rs from my NRI account. He said the systems are down and we cannot help. On my asking what should I do he replied- you can withdraw the money from the ATM machine. I said but there is a specific limit to withdrawal from ATM. To my shock he said yes the limit is 25000 but you can try, as the machine can sometimes give huge amount of money!!!
I said to this staff person if that’s the case then how safe is banking with ICICI? On which he responded I am trying to help you madam, why are you questioning this! I was so annoyed that I demanded to speak to the branch manager. He pointed to the direction of branch operational manager and walked away. He didn’t ask me to take a seat or to wait, he just walked away. Out of the 3 branch operational managers 2 were not on there seats and one was busy with some clients. I kept standing in front of the branch manager for about 15 mins and then heard some client shouting at the other end of the bank. This was another client who got furious with the staff in the deposit section. This staff member was busy eating and having coffee at his desk ignoring the customer and telling him that the systems are down. Now two were standing in front of the branch manager to complain, but the manager was constantly ignoring what was going on in the bank. Then another client Mrs Uma Rao got furious about something with the staff member and the queue to meet the manager got bigger but the manger was acting so busy that she didn’t get up from her seat to sort the matter out. It was already 35 mins that I was standing in the bank and going through all this. When all three clients got together and started discussing the issues, the branch manager got up and instead of listening to our concerns started despising us and ordered the staff members to sort our problems. I told her that you should listen to our complaints on which she just kept on arguing and finally walked back to her seat saying that I don’t think I can do anything.
One of the staff members then asked for my cheque, as the systems started working. I got my money after an hour of humiliation, heated arguments and embarrassment. The branch manager and staff members were very rude, disrespectful and shameless. No one even once apologized for all that happened. I being an NRI client could not understand how can a bank treat their customers like dogs?
My previous complaint letter went into ICICI recycle bin but this time shall try and do whatever I can.
I am forwarding this letter to Hindustan times along with my previous complaint letter and will also publish everything online. I believe that there should be an end to customer harassment by the ICICI.
12.26.2007
My first letter to ICICI…All sour memories relived!!!
Dear Officer,
I Dr Shaveta Mulla, opened NRI account with ICICI Bank on the 24th of July 2006.
I couldn’t access my account till the 29th of August 2006, reason being the internet password ‘not working’. In this regard I spoke to 24 hour phone banking officers of ICICI bank, who very politely told me, may be you got an OLD WELCOME KIT. On my questioning them, why an old kit to a new customer? I was told this happens quite often madam and in order to get a new password you will have to go to a local branch and submit an application in-person. Your password will then be posted to you in 7-10 days. This was not just one officer but three different officers with same kind of explanation on different days.
I also had to change my communication address for which I needed to go to the bank. On the 17th of august 2006 I went to GK-1 branch, New Delhi and met with an officer, who asked me to write an application form stating the change of address and issue of a new password. I was again reassured by the officer that I shall receive my password in 7-10 days.
I submitted the application and waited for the password to arrive. After a wait of ten days, I then had to call up phone banking in order to find out what’s been happening. To my surprise, the phone banking officer, told me that your communication address has been changed but the password hasn’t, as the old password which was issued to me in the first instance was active. She also told me we never send any OLD welcome kits to any of our new customers and that, for a new password you don’t have to give anything in writing. You can do that over the internet. I was shocked and totally confused about the information that I had been given for the last one month. I then spoke to the customer care manager who also reinforced the same information on me.
A delay of one month with so much confusion, frustration and disappointment made me rethink of the decision I took to opening a relationship with a highly reputed bank namely ICICI. I required money on the 10 of August but wasn’t able to do so because of this misleading and wrong information. I was so much annoyed with the services provided by the bank to the NRI customers.
On the beginning of a relationship if I am facing so many problems then what future can I expect from a bank?
One of the phone banking officers also told me the system is down and you should call up in the morning! If the system doesn’t work for 12hrs then what is the point of 24 hrs phone banking. The next minute I again called up and there was another banking officer over the phone who could access the account and provide me with the information mentioned above, which was apparently wrong.
The customer has to suffer all the tantrums and misled information provided to them by so called ‘trained staff’. I am also surprised that a local branch officer made me write an application for an issue of a new password when it was actually not required.
I do not understand what kind of services the bank provides when it comes to NRI customers. At the local branch office the officer was busy doing three other things at same time while dealing with the customer. She was talking over the mobile phone, training a colleague and chatting with another one.
I have been banking with reputed banks like the HSBC and have never faced such humiliation, inconvenience and disappointment any day. Trusting this to be an Indian bank moving towards global standards would be maintaining high standards while dealing with customers or any other issue, opened an NRI account. But I honestly regret my decision of doing this. I somehow feel that the main aim of the bank is to lure the customers and leave them to their disappointments and inconveniences, once they open a banking relationship.
I still remember the sentence printed on my cheque book saying ‘Welcoming you to the family and assuring you that as an ICICI Bank customer, you will enjoy conveniences not yet matched by any other Indian Bank’
I am very disappointed and hope that this matter would be taken up seriously and appropriate actions would be undertaken.
The RESPONSE FROM THE BANK- WATCH OUT GUYS
Dear Ms. Mulla,
We thank you for writing to us.
As per our records your last password set date is July 25, 2006 which is in Active status. However we request you to confirm your new address as in our records Pocket A-12……New Delhi address is updated.
Upon your confirmation needful would be done.
For any further clarifications, please write to us and we will be glad to assist you.
Regards,
Maria D
Customer Service Officer
ICICI Bank Limited
12.26.2007
dar schums.,
Complaint to kamath.kv@icicibank.com.If your grievance is not resolved within 1 month write to all national dailiea and english TV channels exposing this bank with the name og guilty employees.
12.26.2007
dear rakesh
The bank is already moving close to being shut down with its criminal malpractices.
12.26.2007
Thanks Bond for your Information. Ill definitely follow this up with Mr Kameth as advised by you.
12.29.2007
ICICI bank is a sort of a group of people sitting there to make us fool. Their customer care is worst in its class. Unfortunately I, also, have an s/a (628801023689) as well as demat account with this worst bank. These days the have suspended my account due to non-submission of some document which were loosed by this highly secured bank during Mumbai flood. Though I submitted these documents thrice (by going at bank in Kanpur which is 125 km from my place) but account still suspended, displaying the same message. I send several mails to its official but all in vain. Now I am fed up of this bank and its officials. I never would like to recommend any one to go with these blood suckers. Even I am thinking to say them good-bye. I will be very happy if even one boarder decide to keep distance with this worst so called 24*7 bank.
1.30.2008
Glad I am not the ONLY one..
My mistake I opened up an NRI account with ICICI. They suspended my online Demat account because now I have been asked to resubmit hell lot of forms lost due to flood in their mumbai office. After experiencing red tapism at Indian consulate (yeah just to get a paper attested one has to go through ‘apostile’ verification by local country and to make the matter further annoying, there is cost involved too! and all this because ICICI premises got flooded with water! what a joke)
Anyway, my most frustrating moment was when I wanted to transfer some money into another ICICI bank account in India using online banking. First, I was asked to register my mobile phone (to do internet banking!). Then I was adviced it will take 3 days for registration of mobile phone into their system. After 3 days, I tried again and this time I was adviced that because I do NOT have an ICICI ATM card I cannot transfer the funds. The reason I surrender my ATM card earlier was I live overseas and this card was pretty much redundant for me and I was being charged annual fees.
In a Nutshell, with ICICI bank to transfer money online you will need a GSM phone and an ATM card! what type of internet banking is this..
And, I need not talk about their customer service.. we all know that it is pathetic. When I visit India, I have to spare one complete day to do petty banking things with them..
My advice to fellow NRI’s please avoid ICICI (and other Indian banks). Please put your hard earned money with foreign banks like HSBC, Citi etc to enjoy the services to which we are use to in foreign lands!
2.3.2008
icici is the worst bank in this country . just avoid it
2.3.2008
DECIDED CONSIUMER CASE:
FInally, ICICI Bank has lost out in a Delhi District Consumer Forum in a Car Loan matter… as Bank tried to cheat the customer ,Mr Sushil Kumar Sharma, by charging 2 extra installlments of around Rs 4,500 each, which are liable to be paid back with interest from Feb 2002 and a compensation of Rs 10,000 + Litigation Cost Rs 2,000… i.e. total amolunt of Rs 27,000 – 28,000 (approx)
If you have ICICI Loan in any form… please go through the papers again… !!!
Comment by Ankur Raheja — February 3, 2008 #
2.3.2008
I work at Corporation Bank, a nationalized bank. I have been reading such articles about ICICI Bank for a very long time. I ve seen that they charge exorbitant amounts for non maintainance of minimum balance, for using atm for more than a certain number of times in a month, for cash withdrawal, and for other equally strange reasons. For EG; ive heard that they charge about Rs.750/- as minimum balance charges. Our bank charges about Rs. 23/- for a quarter for not maintaining an average minimum bal of Rs.500/- I imagine that they dont need to give service. They get enormous profits just out of having accounts with them( so they can withdraw the amounts at their leisure under the guise of various charges – to be shown as fantastic profits later on in the balance sheets) This is a letter to all those out there. Switch to Nationalized banks. I personally work in Corporation Bank. Like all other banks, we have staff shortage & people do have to wait in queus some time. But the thing is the nationalized bank is not allowed to make any difference in treatment to a rich man or a poor one. So, in some main centres, our bank has opened a few Branches specifically for top end customers. To cater to the need of the top cream. This is not an ad to say switch to my Bank. Its better or something like that. The thing is ive been working with them for about 8 years now. Ive personally seen the staff trying genuinely to help the customers out ( I could be mistaken. This has been my personal experience. ) My advice: Try out the nationalized banks for a change. YOu may be pleasantly surprised.
Comment by ashwin — February 2, 2008
2.8.2008
Dear Sir,
I had an NRE a/c with ICICI bank Thane Branch and a saving account for my Wife.When I opened the account it was agreed that my wife need not maintain required minimum balance cos I had an NRE a/c. However the bank use to charge for minimum balance when the balance went low.No problem I did not say anything as I was abroad.I was transferred to Egypt and it was inconvnient for remittance from EGYPT so I was forced to close my account but still my wife had an account.
In my next visit I personally with my wife went to the bank to close the account of my wife.
As I use to deal with the NRE manager I just went to say Hi and she agreed to accept the letter for closer of saving account of my wife.I also gave the reason on the letter that my wife will accompany me abroad.
I came to India on Emergancy visit to get my wife operated.
It was surprising to see that the account was not closed we got a statment showing a debit balance of around Rs.8000.00+
I visited the bank with the statment, the Branch Manager asked me to get the acknowledgment letter which was more then 2 years old where can I find this chit of paper?.I tried to explain him but it was useless.
I made acomplaint to ICICI bank H.O and they send my a SMS stating ‘SR6781760:Thank you for the feed back. We have taken up the matter with the concerened departent.We regret for the inconvenince caused.
I got an immediate call form the ICICI bank officer and he asked me to submit the closer letter once again which I did.The letter was simply rejected stating that they will not entertain this letter How come?.
Any way I asked them to accept the letter and put their comments which is normal.Just Imagin the BRANCH manager even doesn’t know such simply thing how to deal with the CUSTOMER.He wa just refusing to accept the request- these are HIGHLY PROFESSIONAL MANAGER WORKING FOR HIGHLY PROFESSIONAL BANL ICICI.
How come the account was kept open so long. Is there any internal or statutary AUDIT Department in ICICI?
If these is the case with me I don’t know howmany such accounts are in ICICI and the bank will be showing wrong asset value.
IT is Really SERIOUS.
2.8.2008
Dear Mr Balkrishna,
In order for us to help you with your specific issue, we would need details. We urge you to write to us at headservicequality@icicibank.com
Thank you.
Sincerely,
Harshil Mehta
Head Service Quality and Nodal Officer
2.8.2008
Dear Balakrishna,
I have gone through this and believe me your ordeal will not end it will be there till u go back to india forever and then spend about 3months daily to stand in queue at ICICI bank maybe than you can clear the whole issue.
Infact did anyone realise that the ICICI bank is now so much aware of their stinking customer support quality that they are faster responding to this site then their customers.
If ever they had any wish in heart to take care of the customers then they should be aware that they can contact their customer grievances immediately by running the details on the customer in the central computer database which can give them all the details and not a single customer requires to go to the ICICI bank and request help, please note the bank is fully computerised (I have specialisation in computers and the computer banking hence i can say this with authority) the details of the customers are not in paper files anymore, so the Quality dept and others donot need to show a cosmetic touch by saying pls contact us and we will address ur problem,it is only to fool the people.
2.9.2008
Harish V Nair , Hindustan Times
New Delhi, February 09, 2008
First Published: 00:29 IST(9/2/2008)
Last Updated: 00:31 IST(9/2/2008)
Banks can’t deny loans on basis of jobThe TOP consumer court in Delhi on Friday slammed banks for denying services like loans and credit cards to people of select professions, like lawyers and journalists.
The Delhi State Consumer Disputes Redressal Commission gave the order in a case of a lawyer who had complained that a bank had rejected her application for a credit card because of her profession. It imposed a fine of Rs 10 lakh on ICICI Bank for “defaming and demeaning the legal profession” by rejecting Nivedita Sharma’s application, citing she had a “negative profile”.
The court said lawyers and journalists are often denied loan facilities by banks. “The apparent reason is that lawyers and journalists do not take illegal or arbitrary acts of banks lying down and challenge them in courts. Banks know they cannot play games with them,” a bench headed by Justice JD Kapoor said.
There are more than 45,000 lawyers and 5,000 journalists in Delhi.
“Such a policy reflects the mindset of banks as private officials, peons, clerks and even vegetable vendors are extended loans but not advocates or journalists with sound financial standing,” the court said. “It is an act of corporate authoritarianism.”
The court said such discrimination should be stopped at once. The only criteria should be fulfillment of RBI guidelines and financial standing and creditworthiness of a person, it said.
It rejected ICICI’s claim that it had the discretion to choose customers.
An ICICI spokesperson said they would appeal against the order. The bank admitted that the lawyer’s documents were returned with a note, “negative profile”, but it was not an “attempt to undermine her position”.
http://www.hindustantimes.com/StoryPage/Print.aspx?Id=868907b0-f60c-4738-9c4d-4964ec7f7aba
© Copyright 2007 Hindustan Times
2.28.2008
I too had similar experience. I had kept money in FCNR account. FCNR matured but amount was not re-invested and was lying idle for more than a month. On enquiry, I was informed that I have to top up amount as per new govt rules, alternatively aount can be deposited in my savings a/c. I was supposed to receive 500 pounds (principal) and interest on maturity. What was deposited was 400 pounds. It is 4 months since the event and the bank is still investigating….
2.28.2008
Dear Customer(Nivedita),
We request you to write to us at headservicequality@icicibank.com with account details.
Thank you.
Sincerely,
Harshil Mehta
Head Service Quality and Nodal Officer
5.13.2008
One of the worst bank in india specially for credit cards….
5.25.2008
ICICI direct trading site stops when ur scrip starts falling and starts again after bottom reached or when in profit they dont allow u to sell and allow u to sell only when scrip falls and u go into a loss customer support sucks they just reply we apologize and this wont happen again but the same thing has been going on for last 3 years is it possible IcicI is making money by such methods or any of thier employees as such a site only stops when u start goin into loss cannot happen every week for 3 years Since ICICI Isa big org How Can I seek compensation They have have destroyed my portfolioICICI direct trading site stops when ur scrip starts falling and starts again after bottom reached or when in profit they dont allow u to sell and allow u to sell only when scrip falls and u go into a loss customer support sucks they just reply we apologize and this wont happen again but the same thing has been going on for last 3 years is it possible IcicI is making money by such methods or any of thier employees as such a site only stops when u start goin into loss cannot happen every week for 3 years Since ICICI Isa big org How Can I seek compensation They have have destroyed my portfolio
6.10.2008
YES!!!! ICICI – The Worst Bank Ever…
ICICI – THE WORST BANK EVER!!! 200% CORRECT…
especially Palarivattom, Cochin branch!!!
6.10.2008
How idiot i am to took an current account in ICICI BANK Palairivattam.I submitted a cheque 1 and a half month but not yet credited .Even they are not able to find the status of cheque.And the worst dealing i never experienced before in life.If any wishes to open an account in icici better to b commit suicide .
6.10.2008
@@@@@@@@@@@@@@@@ ********************* bank icici worst dealing for them customer r beggers.Dont deal with
6.11.2008
Dear Customer,
Please write to us regarding your concerns at headservicequality@icicibank.com with account number and contact details. Please use subject line as ” Comments from Site”.
Thank you.
Sincerely,
Harshil Mehta
Head Service Quality and Nodal Officer
6.24.2008
Do agree with the fact that icici bank has retrogressed in quality of service. Initially it was one of the best and provided many services which other banks failed to provide. Now the situation has changed. Now that the bank is in a safe zone and has a strong customer base, it is with contempt that it treats its customers. its like, this is what we give u, i u want take it or leave it.
Most of the agents are dumb ass holes who are incompetent. Once i had an issue at a branch in Hyderabad when i went to apply for a credit card. they not only refused to accept my application but also said that my company is black listed. it was like getting slapped on the face.
i tried to find the reason behind this black listing, and even went to the manager of the branch, who turned out to be a bigger asshole and f****** bastard.
on another occassion i went to the branch to get a statement printout. the agent was not at the counter, so i gave the request at the next counter. this one was over smart, when i asked about the agent at 1st counter, this fellow said,, “insaan hai sir, khaana peena to chahiye na sir..” ok then the customers are animals or what… all he needed to say was “the agent is on break, if u need the print out immediately please wait until he returns” that was all that was required. the bank is full of idiots like these.
now i am scared of making a complaint because even god would not know when these fools will come and beat me up. or goof up on my accounts…. these ppl have access to every confidential piece of info….
7.15.2008
Hi all,
I’ll share my experience with ICICI Money2india. I have never seen such a worst website. Very rarely I and my colleagues(50 ppl) are able to complete the fund transfer with out getting the error ‘Page cannot be displayed’. I was following up with customer care for 3 months and fed up, bcoz every time someone, who is new will reply with meaning less answers and every time there is a claim they have resolved the issue. But nothing had changed…. For this deep shit service they started charging Rs.25/transfer.
So I and colleagues decided to switch to Remit2India, which is working well.
Regards,
Chid
7.25.2008
Now where do I start, lets see…
It took 3 months to open my account in UK, made several calls to who have to be the most ineffeciant call centre centric service people in the world. Traditionally I am used to bank with likes of HSBC, Citi hence 4 months down the line I still cant grasp how this bank works.
Internet banking website – what can you say, guys get some decent programmers and build a decent internet banking system atleast provide 5% of what HSBC online banking gives its customers. Add some stability to your systems. I have banked with HSBC for 10 years and never had timeout
I recide in UK, and have experienced eastern europen customer support service but believe me ICICI customer support (most inefficient …)
Internet banking tells phone customer services to request a debit card, customer service tells me send email from internet banking-I was in this loop for 3 weeks-finally giveup.
Keep your life simple do NOT bank with ICICI
7.25.2008
Dear Customer (Indian),
Please write to us at headservicequality@icicibank.com with account and contact details. Please use subject line as ” Comments from Site”.
Sincerely,
Rakesh Sah
Office of Head Service Quality
ICICI Bank
8.6.2008
I agree.. it is the worst bank ever.
My recent experience in the list of bad experiences with ICICI is their bill pay service which I agreed to use out of my stupidity.
ICICI had informed that I would get bill notifications and that the bills would not get paid until I approved payment.
Despite that ICICI kept payingthe bills without my approval, this happened despite me having set an autopay rule to pay the bills only if they were below Re.1/-
The best part is that ICICI kept paying the bills even though I removed the biller itself.
And yes, I also did contact the so called customer “care”.
Hail ICICI!!
8.6.2008
ICICI Bank Negligence.
Hi,
Guys, we all know that the ICICI Bank is one of the best banks in the country. But how many of us know that many people are suffering because of ICICI Bank negligence.
Please read it carefully and stop banking with ICICI Bank.
• XXX tried to open a DMAT A/C with ICICI Bank.
• ICICI Bank says – it normally takes 15 days to open a DMAT A/C.
• For XXX it took around 40 days with many calls to the bank.
• Account opened at last but the welcome kit did not reach to XXX. Only he got few passwords by normal post.
• One day XXX is in office and gets a call from the ICICI Bank currier guy to receive some kit.
• No way can XXX come back to home to receive it. So the Kit goes back to Bank.
• XXX goes to nearest ICICI Bank, which is far away from XXX’s home to get the welcome kit.
• But the kit is not the DMAT kit but the Savings A/C kit which XXX had to open along with the DMAT.
• Still no trace of DMAT A/C. The passwords XXX got long back is with XXX and for more than 15 days and feared expired because of no implementation.
• Finally after many long phone calls and many requests, ICICI Bank sends 3 booklets kind of thing with DMAT A/C printed on it.
• XXX tries to open the DMAT A/C but since the passwords were not used for more than 15 days they were inactive by then.
• XXX again calls ICICI Bank to send a new set of passwords.
• Password reach to XXX, all good.
• XXX deposits 5000/- to ICICI Savings for DMAT trading.
• XXX now happily tries to open DMAT and tries to trade.
• Alas!! No success, DMAT A/C says PAN details not available with local ICICI Bank and XXX cannot do trading.
• XXX cannot stand with this. Already ICICI Bank deducted some amount form XXX savings for some strange reasons.
• XXX issues an ICICI check for Rs. 2000/- in favor of a Credit card, let’s use 5000/- to pay the credit card bills.
• The check is cleared.
• The remaining amount should be 3000/-.
• XXX issues another ICICI bank check for another Credit Card. This time, lets pay the remaining full amount left (3000/-) in ICICI Bank, to the credit card.
• The check got bounced.
• Credit Card Company calls XXX and informs the check bounce.
• XXX calls ICICI bank and finds out that ICICI bank, without informing XXX, has blocked some amount from the remaining (3000/-) for the DMAT account, the DMAT, that never worked at all.
• XXX starts fighting with ICICI Bank.
• After almost 4 to 5 months, XXX gets an answer from ICICI bank that the amount blocking has done by XXX himself. XXX is surprised, the DMAT that never worked, how and why XXX would block some amount and let the check bounce.
• Since there is a check bounce reflecting in the credit Card statement XXX is now in a problem. XXX cannot use this statement for any loan or any other credit card for 6 months form now, because the banks have started calling other banks to know if there is any delay in payment before issuing any Credit card or loan.
• ICICI Bank is blaming XXX for all the problems.
You may understand this story or may not. But keep away from banking with ICICI Bank.
Please forward this mail to all Indians and as many people as possible. Let them know just because some negligence how people suffer. It is our money which bank use to make money but never hesitates to blame us if things are not straight.
8.7.2008
Dear Customers (Anup and Neil),
Please write to us at headservicequality@icicibank.com with account number and contact details. Please use subject line as ” Comments from Site”.
Sincerely,
Uma Lakhani
Office of Head Service Quality
ICICI Bank.
8.8.2008
The worst bank in the history of Mankind is ICICI.
I pray god to enable the provision of suing the bank in US courts. Now they have US branches. Since they always almost certainly commit serious mistakes to the disadvantage of customers, it is very easy to make money out of their blunders through US courts. One way it is better for us when they commit mistakes.
Everone please keep record of all communication. The bank will go bankrupt in months the moment it comes under the perview of US courts.
9.30.2008
September 30, 2008
Dear Sir/ Madam,
We greatly value your relationship with us. In the context of the developments in the international financial markets, we thought it pertinent to bring to you our perspective of the prevailing situation.
We would like to bring to your attention that the Indian banking system is well regulated and significantly insulated from global developments. This is because it is mandatory for all Indian Scheduled Commercial Banks to retain 34% of the deposit base in the form of Government Securities (SLR) and cash with RBI (CRR). Besides, sound policies of RBI have ensured prudent credit practices in the Indian Banking system.
ICICI Bank is already compliant with the BASLE II requirement in respect of risk management practices and capital adequacy. At 13.4%, ICICI Bank has one of the highest capital adequacy ratios in the Indian banking industry. Last year, ICICI Bank raised Rs. 20,000 crores (US $ 5 billion) of equity capital, which almost doubled our equity capital base. We have a net worth of over Rs. 47,000 crores (US$ 10 billion), again one of the highest in the banking industry in India We have consolidated total assets of over Rs. 4,84,000 crores (over US $ 105 billion), which is diversified across a wide range of asset classes across retail, wholesale and rural banking.
ICICI Bank is amongst the most profitable banks in India. In FY 08, ICICI Bank made a profit of Rs. 4,158 crores (US$ 900 million).
ICICI Bank has the highest credit ratings in the Indian financial sector. We have AAA ratings for our instruments, such as senior bonds, subordinated bonds, and deposits. We have the highest foreign currency bond ratings assigned to any Indian bank from Moodys and S&P.
We continue to invest in growth, indicating our confidence in the opportunities in the Indian market. In 07-08, ICICI Bank added 650 new branches, taking the total strength to over 1400 branches.
We thank you for reposing trust in us over the years. We look forward to setting new benchmarks in service levels in India and to create a bank that you will continue to be proud of.
As a testimony to the above, please find below the clarification given by Reserve Bank of India.
Date : 30 Sep 2008
RBI Statement on ICICI Bank’s Financial Position
There are reports in some sections of the media that based on rumours regarding the financial strength of ICICI Bank, depositors are withdrawing cash at its ATMs and branches in some locations.
It is clarified that the ICICI Bank has sufficient liquidity, including in its current account with the Reserve Bank of India, to meet the requirements of its depositors. The Reserve Bank of India is monitoring the developments and has arranged to provide adequate cash to ICICI Bank to meet the demands of its customers at its branches/ ATMs.
The ICICI Bank and its subsidiary banks abroad are well capitalised.
Alpana Killawala
Chief General Manager
Press Release : 2008-2009/412
Sincerely,
Uma Lakhani
Office of Head Service Quality
ICICI Bank Ltd.
10.15.2008
One of the worst website I have ever seen for a bank ICICI .Dont you have enough money to upgrade your servers and technical skills to cater to the customer requirements ?
10.17.2008
Dear Sir (Shijo),
Please write to us at headservicequality@icicibank.com with your contact details. Please use subject line as ” Comments from Site”.
Sincerely,
Nazia Sayeed
Office of Head Service Quality
ICICI Bank.
10.24.2008
Dear Reader, do you notice the constant annoyance of Nazia Sayeed, Office of Head Service Quality of ICICI Bank? This is called “Damage Control,” but lemme tell you my tale and YOU see if you would do business with such Banksters.
A man’s account had been phished (NOT MINE), and that money was sent to me by the phisherman and I credited a vendor to whom the payment was being made. The phished account owner ADMITTED that he had unwittingly given his password code, etc., to the phisherman but ICICI Bank took it out of our account because they had already refunded HIM!!! ICICI KNEW that the man admitted that he had been phished, and still stole it from us! I went to Lower Parrel over that deal all to no avail. They asked me for things I had no ability to produce that didn’t even bare on the circumstances, so we just lost the money. Think again if you don’t imagine I was madder than hell! Think again if you’re looking for a bank to do business with!
Uh … Nazia, no need to ask me to write your office. Birds of a feather DO flock together, once a bankster always a bankster.
What do you do when a gun is at your head and the thief says, “Your money or your life?” Do you plead with him that your children need to eat? Do you think he cares? That’s all a letter to Nazia will do. She works for the thieves, and she’ll lie for them in a heart beat. You can make book on it! I’ve got two other stories to tell, but will spare the ink at this point. Donal
11.10.2008
In the last few years, the easily available credit cards and loans in the
market have superbly enabled us to increase our purchasing power way beyond
what our salaries ever could.
I can now buy just about anything on EMI by availing of these loans and
credit cards – be it a car, a house, expensive jewellery or a branded watch
that costs almost more than 10 times my salary! What bliss…. and all
because of the availability of credit at this age. Its a lifestyle I
so enjoy, but one which I know I must curb at some point. I have been
telling myself that I should stop spending too much on my card because the
bills at the end of the month tend to bother me. This heavily
credit-dependent lifestyle makes me feel good and experience things I
couldn’t
otherwise, but it also stresses me out every now and then. I tell myself and
I want to stop but I can’t seem to! It’s almost like an addiction now. It’s
frustrating every now and then.
Anyway, logic not prevailing, I have been continuing the same lifestyle. I
don’t think I will ever be able to stop it completely but regulating the
habit is something I am looking at now. I have begun to search for some way
in which I could possible get some professional guidance on “how
much” of this indulgence was ok for me at each point. To what extent could I
indulge and still manage to pay my bills and EMIs? To what extent can I
afford to live on credit and yet not be stressed about the bills?! How many
loans can I take and still manage to pay off the EMI’s comfortably every
month so that I am not in a situation where I have no money in the last week
of every month!?? For how many months of
the year can I afford to continue paying the minimum on my credit card?
Would any of you be aware of any such service that I can avail of? Who do I
approach for such advice? Would be great if you could write in and advise me
people!
11.14.2008
Hi I was a part of ICICI and I guarantee you that all the mails and communication that you send to Head Service Quality or Head of Customer Service or Head of all the buffoons will not yield any result.
For them you are just another “Irate customer” who is to be avoided.
Like Bond said…the only way to get things done is by 1. mailing to kamath.kv@icicibank.com
2. Inform media with evidences
3. Avoid banking with them
YOU ALL NEED TO UNDERSTAND THAT ONLY WHEN YOU STOP BANKING WITH THEM WILL THEY START PAYING ATTENTION
12.5.2008
I have closed my saving account with ICICI bank from long time and had mixed experience, Before a year ago i have opened saving account with ABN-AMRO BANK and as of today having best experience interms of banking facility…
12.15.2008
Hello
12.18.2008
Please please please don’t opt ICICI bank for home loans.There interest rates will never come down even if the market rate goes down. Instead they will take you for ride by saying that PLR is unchanged or bla bla..If they decrease the rates for new customers don’t feel proud because after 6 mths they will increase the rates and then you won’t have choice.
They will charge from you for the rate cuts for the new customers. So beware…..
12.19.2008
I can definetly tell you ICICI Bank is the most scrap bank in the world, both in its technology as well as customer service.
I was a banker and have been dealing with many Banks in India as well as abroad for more than a decade. I have not seen such a bad banking practices in any of the more than 50 banks I have dealt like ICICI Bank. i would suggest not to do any banking activities with ICICI. I would rather suggest to do business with some PSB’s , though they are traditional & may not offer all the hancy fancy services, but you can sleep peacefully
12.23.2008
I too agree ICICI bank sucks.. My experience is with the pre-approved loan on my credit card. Ever since I switched to ICICI bank Credit card from my good old HSBC card, I kept getting numerous calls that I have a pre-approved loan and I just need to say yes to get the money in my account in 3 days. I kept denying their offer as I didnt have any need for that money.
Recently I purchased a plot and I needed some cash, I could have raised it from my friends, but then I got a call from this lady named “Sonia” from ICICI chennai, who told me that I can get a pre-approved loan for 4.5 lacs. I said yes and they did some cross checks like my DOB ICICI a/c number etc. After 3 days I was told that the loan is approved and a form detailing the schedule will be dispatched next day and the money will be credited day after. That’s the last I heard from them. After two days when the money didnot get credited I made calls to their customer care.
They told me that due to a “policy check” the loan is denied. I asked them several times to explain what that “policy” is. They don’t have a clue.
Finally I closed my Credit card with them. Time to go back to my good old HSBC, who are very friendly at the branch, I get personal attention and royal treatment …
I repent, I did a mistake switching from my HSBC CC which I held for almost 7 yrs.
12.23.2008
Wanted to add this info as well. These suckers call me even though I am subscribed to National Do Not Disturb registry. I wish I have time to take these guys to court, but then who wants fight with these assholes.. they stink. These guys have specialized in harassing people.
By the way to start DND just send an SMS “START DND” to 1909.
Except the ICICI suckers (worst bank on earth) everyone else honours the registry.
1.14.2009
Corruption is killing India.
Join the drive to weed out the mostly corrupt lot of administration in India which is more than 98%.
http://www.petitiononline.com/Facts/petition.html