HSBc is a gr8 bank.. their online banking facility rocks… ICICI just sucks… HSBC provides full detail for each entry in their online banking solution…

HDFC is a solid bank too…

Former HSBC customer here, and yeah like Andy said, it really rocked my socks!

However, offlate, they require you to maintain 25k quarterly balance I guess and they have been more know as “Rich mans bank.”

But, eh, they do got pretty ladies at their desks, another USP

I agree 100% with the above customers ICICI bank sucks. I used money trasfer service it took them more than 3 months to send the cash to right hands. Read more at
http://www.arjarapu.com/blog/?p=5

Well i have banked with them ICICI in too much detail so cant say much about them but comletely wholeheartedly agree with the fact that they certailnly dont know their job and cant do it well… there was an instance when i had visited an ICICi branch to deposit funds in my acct ..filled up the slip and handed over the money.. When i got the counterfoil i asked the man to stamp it… he said thats not necessary…I asked him how i would prove it in case the money does not get deposited and he just blurted out their 2 pence punch line” hum hain na”… boy!! I felt like busitng balls right on the spot… son of a Bit**.. the matter had to be escalted to the manager and finally I did get a stamp on the counterfoil…..LOOKs Like they really SUCK!!!!

Clam down guys!!!!

We all know ICICI sucks (specially with their Customer Support).
The only good thing about ICICI is having most number of ATMs (as far as I know) and they are the largest private sector banking org in India. They were also the first Bank to start Online Banking in India…..

BUT having said all that I do believe that this bank is the most frustrating one as well not because of its technology and facilities but because of its INCOMPETENT STAFF. They are just useless. They just can’t cope with the technology provided to them. I think that says it all!!

To, The Managing Director,
ICICI Home Finance Co. Ltd.
Dear Sir,
I am purchasing a resale flat at Sant Tukaram nagar, Pimpri, Pune which is three years old, constructed by well known builder M/s. Snehmangal Developers & Builders @ Rs. 1100/- per sq.ft. Total area of flat 630 sq. ft. By paying Rs. 25000/- as a token amount to the owner made an agreement.
By persuing my salary slips, ICICI offered me a loan Rs.6 lakh and assured me the process will make fast. (Ref. offer letter no, 777-5102160 franchisee code I- NXT (Vikram PUN CS 0075) dated 26/10/2005. After submitting all documents, on 10/1/2006, ICICI Home Finance, Glole road branch, informed me that the maximum loan sanctioned is Rs. 3.5 lakh. I have shocked after hearing this news. When I contacted and personally visited there, I have told that our techn! ical experts considered total area 510 sq. ft. @ Rs. 850/- per sq, ft.
Sir, the govt. rate of that survey number is Rs. 950.50 par sq. ft. and market rate is 1300/- per sq. ft. Two builders are constructing flats in the same survey numbers and declared rate Rs.1301/- per sq. ft. I conveyed your branch manager Shri. Rajesh Verma (Ph. No. 9823136455) but he said he helpless due to technical expers are the final authority.
I am working in a Autonomus Body,s Institute of Govt. of India, I am an account holder of ICICI bank. I am regular purchased of ICICI bond from last five years. I feel this is unjustice for me. I can go to other bank for home loan but before that I feel to write you about your banks procedure. Like me so many others customers are also complaiting about your Pune banch’s Technical experts. People are saying No Hum hain Na - Now Hum they na.
I am requesting you to look in this matte! r and instruct the concerned person to revalue the flat. Whatever expenses required to revalue i will born.
I am waiting your favourable reply. My office No. is 27125177 & (R) 27121258
Thanking you
Yours faithfully
I. M. Yelurkar

MY Summary: ICICI Bank’s Customer Service SUCKS!!!!!

1. In the first place, the online access to my ICICI NRI account was locked/disabled even though I used the login/password that was provided to me.

2. I tried my best to reach the support on the toll-free number (1-866-ICICI-4U). Everytime it takes more than 5 minutes to talk to a representative. And they just say that they will not be able to service on the phone, and ask me to mail to nri@icicibank.com.

3. I live in US and have been waiting to access my account for more than 10 days, and after 10days and many email exchanges, I am told that the passwords would be sent via postal mail to my Indian address, and not via email !!!!!!!. This just doesn’t make sense to me, as there is no one to access my account in India, and I cannot ask someone to go open my mail and send me the password!!!

4. Dealing with ICICI bank is driving me nuts. And I am seriously thinking, why I should do business with ICICI bank.

5. The following policies/features are JUST UNACCEPTABLE to me. I have few bank and financial accounts for many years now, and I never had to spend more than 15minutes to get any issue resolved.

5.1. No FULL-SUPPORT via telephone, especially to activate disabled accounts.
5.2. Email based support with 24-48 hour response time. And this is misleading, as 2 days is taken to respond, not resolve issue!!!!! My issue is not resolved even after 10 days, and each 2 days is taken to just respond with counter questions/answers.
5.3 The responses from the Customer Service representatives is just ambigious (I was asked to “answer below 4 questions”, when I actually saw 6 questions listed below the statement!!!. I had tough time to correctly interpret each sentence).
5.4 There is no way to reach a higher official/manager via phone/email to express my anguish, and get my issue resolved.
5.5. The website is not user-friendly, and there are many broken links. And sometimes, the error messages are just ridiculous (I got the message : “Unknown error occured”, instead of the something like …. “The Social Security Number you entered does not match our records. Contact Customer Service”)

Now hear my story,
I have transfered huge amount to my icici bank using money2india because I have pay somebody thought once I the money is in my account I could transfer to other icici account. For some reason, they have stopped fund transfer from past 6 days. I am stuck now. The funds are in my account and I could not transfer to the other account. And I am paying higher intrest everyday till today Feb 2 from JAN 27. The problem has not solved yet.
First time, when I called they said try after 3 hours, It was not working even on the next day so I called second day, again they said try after
next three hours, So I waited for three hours and called them again and they said the try after 3-4 hours. Since it was already night in the US, I tried next day morning and it was n’t working SO I called them again, This time they guarenteed it to work in the next 24 hours, SO I waited another day called again, they said, it is working now for those who had added payee before JAN 21 and for those whao added later it will work on Feb 2. I called today (Feb2) It is still not working.

Had they told me, that it would take 4-5 days, I could have managed in someother way, their misleading answer has costed me very dear.

Looks like their database crashed and they are tring to cover that they are fixing some security issue. Because I called one of my friend and he could add see the list of payees where as I couldn’t. If they are fixing a security issue, it should be for everybody or for nobody.

And their customer support sucks big time, They won’t know anything and those IT people won’t fix the issue nor they would process my request over the phone . They don’t have any backup plan.

If you have logged in to their site, it is tool slow, that makes me wonder, their servers crashed and running on very bad backup servers. Even if they are doing some maintainence, they atleast test on the test server before doing anything to their production server.

Next time when I go to INdia, I am closing my account at ICICI and open in other bank.

From past 5 days, I am very pissed off with ICICI bank and their inability to restore the functionality. I can understand if the delay is couple of hours but so many days.

I hope their management knows what we are going through and makes sure it does not happend again.

PV

I have joined Kotak Mahindra, I ran out of ICICI when my activities were caught.
In case, any land mafia browsing the site wants to usurp property illegally.

Call me at: 011-25095069 (Resi.)
My address is:
C-502, Mahalaxmi Aptt. Sec - I I , Dwarka - 45.

Well Done, let me know… I am interested..

I agree with the fact that ICICI customer service SUCKS..
I am in US and have transferred 44000 using money2india into to my savings a/c with icici. When I checked my a/c in internet, I found that some body had withdrawn all the money from non-icici ATM. I have complained to icici customer care immediatlely. I had to call a 2nd time as the call was disrupted first time after talking to a customer service executive for 45 min. It took another one hour to log complaint again. They told it would take at least one week to enquire. My parents in India went to bank and reported.
Then checked the account and found that icici send a new ATM/Debit card to my address in India as my old card would expire after one month. I haven’t requested for the new card and moreover there was no communication that they have sent a new card to me. And it was handed over by courier people to somebody else. I was shocked to know that they would give the important stuff to somebody with out asking for any photo ID. Another shocking news is that they have already sent the PIN also 3-4 days before send the card.
Anyway they started enqiring and found the people who had taken the card. But still they are not giving proper response regarding when they can refund my money back or even whether they give it back to me or not. It’s been 20 days after I transferred the money.
I heard that we can complain to RBI regarding these issues.
Can anyone let me know where can I complain to RBI, or is there any other option to complain about ICICI ? I got fed up with the response from icici staff.

Thanks for any advice.

Dear Mr. Ilahi Yelurkar,

Your experience is exactly what I went though.

Based on my salary and other details, I was approved Rs 1 crore loan. I paid my 15% (Rs. 15 L) the total value that i needed to pay. After this transaction was done, ICICI “Technical experts” came back saying that the property was valued at only Rs. 70L. I was furious.

I went to the Manager and told him that I am ready to pay Rs. 75L to the TECHNICAL expert, if he can get me a flat of the same type, in the same society.

2 Hrs later my loan for Rs. 85L was approved. The technical experts are ABSOLUTELY USELESS UNPADH GANVARS.

Imagine, The technical expert does not have an STD line in India. Shame shame.

Mr. Yelurkar, The disbursal process will be even more of a pain and I shudder to think what I went through. Refer my other note on this
http://www.whoisdeep.com/2005/06/05/icici-bank-customer-support/

If you have an option, PLEASE approach another bank for your loan.

Looks like ICICI bank is the con master among Banks.
Here is my experience.
Visited the M.G Road, Bangalore branch to open a current account. Was directed to a pleasant looking ever smiling guy, who introduced himself as Rajendra, Marketing executive for current accounts. He gave me a checklist of documents. And explained to me the various current accounts, the higher the QAB (Quartely Average Balance) more the facilities and benefits.

The starting Current account was STANDARD with Rs.10,000/- QAB. Second CLASSIC with Rs.25,000/- QAB. Third PREMIUM with
Rs.50,000/- QAB. Fourth GOLD with Rs.1,00,000/- QAB. Fifth with GOLD PLUS with Rs.3,00,000/- QAB.
Explaiing these he asked me which account I would like to select, I told him I will go for CLASSIC that it Rs.25,000/- QAB.

He tried to sell the PREMIUM account to me and I refused. He said fine no problem. Checked my documents and told me he does
not want to waste my time and that he would fill up the application later and asked to sign on the application. He pointed the spaces where my signature was needed. I finished signing and thought what an understanding and helpful guy.

To open the account a cheque of Rs.1000/- was required which I submitted with all the other documents.

15 days later I got my account number and cheque books. As soon as I got the account number I deposited Rs.25000/- cash so as to always maintain the QAB. 6 months passed did quite a few transactions but always have been careful to maintain atleast
Rs.25000/- balance. Now in my December statement there is a charge of Rs.700 plus 10.2% service tax of Rs.71.40 totalling to
Rs.771.40 as charges for non-maintenace of QAB. Shocked I called up the call center and ater a long wait was glad to hear a human voice. The Rep told me I have not maintained the QAB of Rs.50,000/- hence the charge. When I told him I have opted
for the CLASSIC account with Rs.25000/-, he replied Nope, our records show you have selected the GOLD account with Rs.50,000/- QAB.

Wanting to get to the bottom of this I visited the M.G Road, Bangalore branch where I had opened the account. There I was directed to one Arun Jacob, the solutions Manager. I handed him a letter explaining what has happened and asking him to reverse the charge. He promised to get back to me in 2 days time. 3 days passed, no news from him. I called up the Bank, got his direct number and called him. As soon as I identified myself he said he will call my in 1 hours time. 3 hours later when I still did not hear from him I called him again. He told me he has seen my application and I have selected the PREMIUM
account. I did not discuss anything further but the next day I landed up at the branch. Had to wait for 1 hour 15 min since he was in a meeting. I asked him to show me the application form where I had accepted the form. He tells me to wait, calls up an assisstant and asks him to retrieve the form. When I reminded him that he told me yesterday that he has the form with him, he had no answer. After 20 mins of wating finally he calls to a room with a print out of the application and shows it to me. And yes my signature is there in an empty box in the corner of the line where the different accounts are mentioned.

And the check box of PREMIUM account is ticked! When I explained to him that I did not fill up the form and neither did I tick the check box. He told me but you have signed!

When I got pissed off, he told me there has been instance where the marketing guy has used white ink to hide the tick and has ticked on higer QAB accounts and in those cases he has supported the customer completely. But in my case, it may not be possible.

And why do the marketing guys do this? They get commission based on the type of accounts they sell. The higher the QAB higher the comission!

He also showed me the new application where in under each category of accounts you have to sign in a big box right under it. When I pointed it out to him that the bank felt the need to change the form to avoid this kind of conning how many cases might have been reported. He remarked, “well I cannot say that, but even one case is bad for us.”

He asked me to give him 15 days time to get back. During this this time I posted my experince in http://www.my3cents.com When there was no news from him for 20 days, I called him, at that point Arun Jacob started to ask me why I had posted in my3cents.com he was almost breathless. I told him I had posted what was the truth and wanted to create an awarness on what is happening. He told me fine now the matter is with the top people and I will receive a formal letter on whether the Non maintenace of QAB charge will be rolled back or not. A week later I received a mail from ICICI bank, it read we cannot roll back the charge as you had opted for the Premium account and your signature is present there. There was a signature saying Authorized signatory without any name. On comparing the signature with Arun Jacob’s signature from the application form it matched.

I have downgraded my account from the premium account to the least QAB, Standard account now.

So what I have concluded is ICICI bank is rotten from the top.

As i’ve read all those things, am unable to believe such things happens with ICICI. I have a Saving Account with ICICI Bank from the last 4 year and that one is of Student A/c (Is there any other bank offers it, pls let me know?) till date believe or not i’ve never visited the branch, Guys…we are in the new era of banking if we dont want to change the old outdated ideology of banking (visiting the branch) so there is no way out cause u dont believe ur bank but i believe and everytime, everything i’ve got my stuffs at my doorstep without any further follow ups free of cost. A bank which provide product for every kind of individual, every class of people and even different age groups of people.

Youngster Account for below 18 yrs(Quarterly Average Balance (QAB) Rs. 500/-)
Bank@campus A/c for college Student above 18 yrs(QAB Rs.500/-)
Women’s Account for womens
General Account (QAB 5000/-)
Qauntum Optima Account ( An A/c where a individual can enjoy interest of FD alongwith normal Saving Account QAB 5000/- but if balance crosses Rs. 10,000/-, the excess amount enjoys the benefit of FD interest in multiples of 5000/-)
Senior Citizens (Higher Int Rate)

Is there any other Bank have such products for all ?
I can trust blindy on my bank ICICI and for all ur kind information. i’ve the knowledge of all these above Accounts is due to faith,respect and keen to know to about their products which i read from the website icicibank.com i want to build my more good relationship and want to invest further with ICICI.

Am currently working with a company and interested for investment for differents products…what it means ….ICICI BANK is a bank which helps a child or a Student to start Saving, planning for future, encourage them to invest, making them Smart, exposure to financial products this is what the BANK is !!!

I think every other bank should follow the same footsteps…..And about Nationalised Bank YES it is Good when u r late Guard wont allow u in…Dustful place….u have to stand chairs may be broken or less….services starts for 5 to 6 hrs and if it 8 to 8 YES u need to thank ICICI the initiator.

And about MNC’s like HSBC, CITIBANK, STANCHART, ABN AMRO etc need to recall abt the EAST INDIA COMPANY which has arrived in India for business and what happens….

ICICI is an INDIAN Bank we need to encourage such bank instead of comparing with MNC’s and atleast dont compare it with Nationalised Banks they are the worst one…mind it !

If u have any kind of problem try to contact Customer Service, they are ready to help u in all the possible ways and never say No….!!!!

Get in touch today, to get ur queries resolved believe me i have trust on my bank:-
Customer Service No. 91-22-28307777
Email ID:- customer.care@icicibank.com

And that’s what they say “HUM HAI NA”.ICICI BANK always there…

MNC’s Aaj hai kal nahi, kya pata….
Nationalised Bank..HUM khud hai aur koi nahi….mind Guys…Guards with a thick moustache wont allow u in if u r bit late….

What will u choose ??? Do u love ur money think again, money is going in ur pocket or in another country (MNC’s), or it is decaying with the dust in Nationalised Bank or
Want to earn each and every day alongwith privilege services at ur doorsteps i. e. ICICI BANK

Regards,
Tabrez Khan

hi guys
for sure icici bank is going bad to worst……………… after speaking with their tele service and writing repeated mails nothing has made a difference……………………….
this was my last mail

hi
i have made this complaint earlier but it fall to no ones ear. you people tell me that funds transfered from europe takes 48 hrs and see here today is the 10th day my buyer has transfered 500 euros and there is no sigh of credit in my account.
wounder how you people work.
attached is the foriegn exchange remitance form sent to me by my buyer on 16th of this month.
rgds
misa international

asiem mehra

post all your complaints to

my3cents.com
ripoffreport.com
complaints.com

Tabrez Khan - 28-Apr-2006

As i’ve read all those things, am unable to believe such things happens with ICICI. I have a Saving Account with ICICI Bank from the last 4 year and that one is of Student A/c (Is there any other bank offers it, pls let me know?) till date believe or not i’ve never visited the branch, Guys…we are in the new era of banking if we dont want to change the old outdated ideology of banking (visiting the branch) so there is no way out cause u dont believe ur bank but i believe and everytime, everything i’ve got my stuffs at my doorstep without any—————THIS LOOKS LIKE A SCAM FROM ICICI BANK HIRIING SOME ONE TO TALK GOOD ABOUT IT.

I HAVE NEVER COME ACROSS EVEN ONE INSTANCE WHEN THEY WOULD HAVE DONE JUSTICE TO THEIR JOB, THEIR INTENTION IS TO MAKE MONEY WITH MOST OF UNRIPE STAFF GRADUATED YESTERDAY.

NEVER TRUST THIS BANK, IT IS VERY RISKY TO GO ALONG WITH THIS BANK, GOD KNOWS WHEN THIS WILL CLOSE OVERNIGHT RIPPING THOUSANDS OF CUSTOMERS.

I INVITE ICICI CHIEF TO KISS MY A$$

Ok, I have my story to tell. I have used ICICI money2india power transfer for amounts to be remitted from CANADA to INDIA ( my mother’ account). Today is 6th June 2006 and I initiated wire transfer on 16th may 2006 more than 20 f** days I am still tossed up between call centres. I am back in India but my fund is still sitting in ICICI NOSTRO account in CANADA. I confirmed with TD Canada and they confirmed all the details regarding transfer of funds to ICICI account in ROYAL bank of CANADA. I am sick of following up with ICICI and no clue as when I am going to get money to my mother’ account. If any one has any clue to come out of this tangle please write me on chirag_g_dave@hotmail.com

Thanks,
Chirag

Hi,

I have been going through your posts and guess that most of us have the same need .. a simple uncomplicated nri account. I have one with Standard Chartered bank and the nri services is perfect. my account is managed well and things are done on time.
If any of you like, drop me a line with your email and I can tell the guy in the bank to get in touch with you. Try it .. you might be pleased to see the difference.

Hi,
ICICI bank is really sucks and the worst bank of world and soon it will be in world record books for worst performance and worst service. i have an current account in ICICI bank. I have export business. i got transferable Letter of Credit for export. i am doing first time export business. so i need some guidelines for Letter of Credit. When i asked to them , without looking L/C they told L/c will be not transferable as it is Bank policy. then i went to that person from where i got l/C on friday. then they told me come on monday. i have done all documentation which they told. after that they told me to submit document and come tomorrow. they took 4 days which should take maximum 1 or two hours. One person told me to go another peroson. then another person told me to go another person. like typical govt people. This customer support people are really f***ing idiots. i don’t why this ICICI is paying them? but I lost three days. They are taking money for L/C collection and advising but when i am going to ask them something they doenot know anything about it. really idiots. i am thinking i will open account in another bank like ABN-AMRO or HSBC bank. i really fed up with them. our supplier is firing to me for getting late to transfer L/C. because if this idiots i lost 3 days. i really hate this bank. govt. banks are much more better than ICICI bank. Thease people doenot know anything about banking or Letter of Credit system. what for these f****ing people are there?

hello jitendra why do you repeat same preformated letter posting on all websites, is it going to help. Even after talking to your ill mannered
seniors like krishna , nimesh shah or amarjeet we have no solutions. your bank is ripping people constantly wihout service, you are good in marketing but worst in service. Just improve or hang in shame, you offered me 210 $ to shut my mouth. But i wasted more than 1000$ to even see that my foreign currency gets deposited in few weeks, which ideally takes 2 minutes to reflect. you launder NRI’s money and foreign exchange.

ICICI SUCKS, DO NOT USE

PHONE NUMBERS OF SOME OF TOP SENIORS IN NRI DEPT OF ICICI

ICICI CHIEF IS IN DUBAI, HIS NAME IS MR. NIMESH SHAH, HIS CONTACT NUMBER IS 00-97-150-4564277 FAX: 0097-14-3966994, EMAIL: nimesh.shah@icicibank.com

krishna tumuluri: head in india; mobile number: 91-98211-49886 india , landline: 91-22-2653-8808 email: krishna.tumuluri@icicibank.com

another contact: amarjeet singh walia mobile: 91-98218-88177

call them and send your complaints, though they have not helped in my case , but you can always keep them on toes.

guys i just got my problems with icici bank solved. there is a f@#$ing bitch called gayathri.krishnamurthy@icicibank.com
My sis who hapns to be an nri client told me this. nri queries can be sent directly to her, stern language OK. n c its done in a jiffy. cool !!try it out

ICICI works great as long as you have not encountered any problem, does not matter how small the problem is.

If you want to use that Money2India, make sure your account is all set and you do write that damn password / user id some where. When I had to send Rs 40 Lakshs to buy a property in India, I thought it was a simple matter as I did money transfer throught that same service several times before. When the day came, my password is wrong. I can swear to god that I had not changed my password since I have created my account. I literally plead the customer service to help me by asking any sort of secrutiy question, but allow me to send money (I am not asking to pay me here, but take money from me and put it into my account). No use. I had to create a new account. And mistereously my original account that is linked to my ACH account started working with the same password after few days.

I have used their Prepair Mobile Recharge service to recharge my relavites phones in India. Last year it worked like a charm. Basically ICICI setup all these cellphone providers as pre registered billers. So what they do is take money from my account and transfer them to the biller account. The biller is supposed to tacke action like give talktime for the money we paid. In this simple process, in this case AirTel choose to take no action.

ICICI tells me that “we have successfully processed your payment, please contact the biller”. The same response was sent to me by 5 different NRI managers in 4 week long reply / response emails. All the time I was asking two simple questions 1) who is this biller and how do I contact them 2) why would they believe me that I paid Rs400 through ICICI ?.

Instead of reading my questions, someone picks up my email (each time it is someone different), and sends the same 3 line standard reply.

That Rs 400 is worth one single movie ticket. The point is not how much, but why ?

I have taken “Communications” class as part of my MBA course only last month. I have used all of the techniques told in the class, but none of the techniques could make ICICI customer rep. read my email.

Anyway, some one in this blog said, we should give a chance to ICICI and should not compare with MNCs. Well hold on to that thought until you get into some financial trouble. Their simple human mistakes can take some ones lives due to poor management.

Venkat Sakruti

I am Senthil Kumar working and living in Japan.
I have ICICI NRI account. Due to their worst customer care service,
i wanted to close my account. But i am not able to close my account
and get my remaining money back to my local account in Japan.
I have sent more tahn 15 emails and two written letters with
my cheque book and ATM cards and other papers. The recent mail
from them (August 14th 2006) is asking me to write a letter
to their customer service to close my account. I was shocked gretaly!
What a responsibility of them! It really sucks me .thats why i searched inetrnet this forum and writing my feelings. I think ICICI
employees are not educated graduates ,they are just high school
passed !THE WORST BANK IN THE WORLD!
Friends,Please close your account and find a secure bank like
SBI .

The worst bank ever has the worst banking system in the world.ICICI, The worst bank ever has failed to provide me with my lost password.ICICI, The worst bank ever really sucks.

Happy to see all the 50 comments for the The worst bank ever, ICICI.

ICICI is the worst bank I’ve ever come across in my life too. I wish I had never seen their high interest rate in the Sunday Times!

Due to bugs in their website login in, I can’t get online access to my account. I’ve had to chase them up to resend my password, then the same thing happened again.

I faxed to close my account and when I telephoned to confirm receipt of fax, they said they would write in 2 days to confirm -they never did.

After 8 days, I phoned again to find they did not receive my fax -what a surprise!

Now I have to start all over again.

Internet banking fraud

In an alleged Internet banking fraud, Rs. 79,800 was fraudulently transferred from the ICICI bank account of a person, Sreedhar M, to other account of the same bank.
The money was said to have been transferred to the account of Dipu.xxx.. of Mumbai.
Realized after got a call from Mumbai ICICI customer service about the fradulant transaction and approched ICICI bank Habsiguda and complained about it, and also lanuched a complaint at nacharam police station..
Its already month from now, ICICI bank are still investigating..Bank authorities assured our money will be safe as they blocked the money in dipu..account. I am not sure why is it taking so long and Bank people are not updating any status( they keep on saying its still under investigation)..We are confused what to do now…
I appriciate your suggestion on this..
I have no clue how this transaction is happened..? Can I make the issue public..? whom should I approach to get my money back…

I have been facing lot of problem with SO CALLED ‘HUM HAIN NAA: PROBLEM create karne ke liye’ bank for last 4-5 years. This is one of the WORST Bank in India as far as customer’s faith is concerned. I can list most of the probles I faced but the list is long, so not including each one here.

How many of know that ICICI & HDFC (two) bank collected Rupees 150 Crore penalty/fine from customers just not to maintaining the mininum average quarterly balance. This tells a good example of how these banks particularly ICICI cheat customer.

Rakesh

GOD GAVE ME A CURSE BY WAY OF HAVING ICICI CREDIT CARD.Even after making all the payments well ahead of due date,they went on charging interest and service charges for two years. I wrote letters &sent e-mails to customer service center in Mumbai which is full of jokers and idiots &they could not be of any use. I have asked them to send their executive with records to show the veracity of figures.They have asked me to contact Ahmedabad office.Mistake is committed by them &we should keep on going from pillar to post.Dont ask even your enemy to have ICICI card & account in this cheaters bank.

Dear all,

Loan Holders of corruptICICI BANK LIMITED any
where in the country.

Please note before you make next payment to the said corrupt ICICI BANK LIMITED please go and take a updated loan statment & your account statment if you have with them, check the account and found ok then make the payment otherwise contact the corrupt officials and do not pay untill they do the needful in a rightway.

i would like say the every one stop the banking with the corrupt ICICI BANK LIMITED. why read below care fully.
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Date :- 30th September,2006
From:- Rajkumar A. Tak
905/9th, Floor, “Nalanda� Sunder-Nagar,
S. V. Road, Malad, West,
Mumbai-4000 64

To,
Mr. K. V. Kamath [The Chairman]
ICICI Bank Ltd.
Bandra – Kurla Complex,
Bandra East Mumbai

Reminder 2
Justice Must be done
Sub:- Cheating, Torturing, Threatens, Misappropriation of funds, Mental Agony by the ICICI Bank, Mumbai.
Loan account no. LPMUM00001272465

Dear Sir,

In the month of April / May of the year of 2003 one of your agencies person Mr. Rohit from ICICI Bank contacted me regarding the personal loan.

I applied for Rs 75000.00 & agreed to pay Rs 2813.00 for 36 Months as an installment suggested by Mr. Rohit.

After about 10 Days of application Mr. Rohit called me and said that as per the bank calculation you are eligible for Rs 68000.00 only. If you want that amount then it will be credited in your saving account.

I replied fine and it’s ok with me, [before the disbursement of the loan 6 blank cheques were taken by the bank from me as a security, if I intentionally do not want to repay the promised amount then in that case bank can use those cheques with my consent], but unfortunately on 25th June 2003, the bank have credited only Rs 55,926.00 in my account and till date I have paid the installments calculated on loan of Rs. 75, 000.00. Also I have not received any letter from the bank not even a disbursement latter.

The installments were debiting from my account time to time but there was no response / receipts from any one from your ICICI BANK LIMITED personals despite my regular complaints for the short fall in the transferred amount & no downward change in the EMI .

Finally after long time since I received no response from bank’s side I stopped operating ICICI bank’s saving account and then after two months the collection persons of your collection officer Mr. Amol & Mr. Harish from worli office started calling & started abusing, threatens to my family for nonpayment of the installments.

My family started getting disturbed with the kind of calls we were receiving from your collection personal then I get in touch with Mr. Amol & Harish at worli office and I told them that this is the true reason for which I’m not paying. You look into the matter and do the needful. They told me that this is a mistake of bank and don’t pay any money until bank settles the issue.
Then in the month of December 2004, I received a call from Mr. Ganes from their Central Office Hydrabad. He said that the difference amount cheque has been sent to you on 24th November 2004 at your residence address, which we never received.

After another 10 days Ms Manisha from Mumbai [we don’t know from which branch called me and she told me that the difference amount has been credited in your Credit

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card account. But at that time there was no credit card with me and later when I got the credit card I never received such credits.

After several requests & complaints to the bank, when I received no responses despite all humiliation that I and my family suffered, then I sent a notice to chairman BKC, Personal Loan department manager Mahalaxmi and till date we are awaiting for the reply.

Then after 15 days time we did not get any reply from the bank I went to the Court & the court ordered Malad Police to investigate the matter.

In spite of the court’s orders the bank personals didn’t get in touch with the police for at least a month or so to the police officer Mr. Ashok Naik [PSI Malad west police station], who was investigating this matter.

6 Blank cheques were taken from me as a security before the disbursement of the loan. The bank officials in order to pressurize me deposited a cheque without my prior information and intimation as promised before. Thus it returned unpaid and the bank also sent me a legal notice under section 138. This breach of trust put me into lot of mental agony, Pain and discomfort where by health suffered and I could not do my professional responsibilities knowing to well that I am the sole bread earning member of my loving family.

Then in the month of May or June 2006, I had received call from Mr Promod sharma Telis court, Delhi city warrant execution department [as he said about him self] at my residence and he told my wife that warrant has been issued against Mr. Rajkumar Tak and we have transferred the warrants to Mumbai Police & by tomorrow 4 PM the local police will come & arrest him. If you want to settle the matter and want to cancel the warrants then, call Mr. Indrajit Singh Mehta, advocate high court on his no. 09891211342.

I called him up & he said that my client ICICI bank has field a complaint against you & you have to pay Rs 48,000.00 with in 24 Hours otherwise you will be behind bars. No advocate can save you to go to jail. But then nothing happened though only my wife & children’s were very scared.

Again, on 11th September 2006, we received a similar call from Mr. Dekshit crime branch Delhi police [as he said on the phone about him self] that the local police reaching to your place to arrest both of you Mr. & Mrs Rajkumar Tak, within two hours and if they don’t find you at the place you will be declared wanted. If you want to settle the matter out of the court then please call Mr. Vikram Tyagi advocate high court Delhi on his no. 09910368452. I called up Mr. Vikram Tyagi, he told me that ICICI bank have field a complaint against you & the amount of Rs.1.5 lac you have to pay otherwise you will be in the trouble.

Mr. Jankiraman, [Officer of ICICI Bank] Andheri - kural Road. Opp. Hotel Khoinoor, when contacted responded that the incoming phone calls are coming from Delhi are due to the instructions of the ICICI BANK LIMITED officials and the bank wants you to clear the matter. So the phone calls was made deliberately by the instruction of the corrupt ICICI Bank LIMITED officials and they kept on threatening me and my family despite the fact that police is investigating the case which is also in the knowledge of Mr.. Jankiraman.

After that I have filed a NC at Malad police station against such callers to the duty officers PSI Mr. Ashok Naik at malad police station. They said that without court’s notice no one can come to arrest you. Who ever is calling you they are only trying to threat you.

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Then Mr. Jankiraman called me again to meet him to clear the issue I went to his office at Andheri to meet him.

Then his lawyer Mr. Paliwal said to me if you are in any hope that you will get any compensation from bank or bank will way off the outstanding amount then please be clear it is not possible it is public money. I replied to him that the matter is in the court and I will fight till the end for justice to be done for me and my dear family no matter what money time and hardship that I have to face.

“I told him that I not only want justice for my self and my dear family but also to the public / consumers facing such harassment’s due to the nexus between corrupt ICICI officials and anti social elements degrading the esteem character of the public and peace loving citizen of our country.�

Then again without prior intimation Mr. Janki Raman went to my home and hypocritically said sorry to my wife for the events that has transpired because of the unholy behavior of the ICICI BANK LIMITED, for which my wife and my family faced in our life due to this traumatic experience for the last three years, the memories will not fade so easily. This hypocrisy is quit contrary to the antisocial behavior which they potrayed during the last long three years of our suffering.

Then my wife objected to this “hypocrisy by telling the officials, that they only realized the inhuman injustice done to my Dear Husband / Family only after my husband fought repeatedly make you realized for justice with courage / sacrifice and conviction due to the lapse of the corrupt officials of the ICICI BANK LIMITED even at the risk of earning our day to day livelihood of our family.�

The ICICI BANK LIMITED offers prompt services and quick loans to it’s customers through it’s marketing executives and advertisements but very unfortunately it must be recorded that “instead to settle matters in the right perceptive/ direction, it has resorted to unhealthy practices for me and my family in particular.� despite “Court’s Judgments instructs that Banks should not deal with customers using antisocial ways & means / people.� But the ICICI BANK LIMITED has deliberately broken all codes of human courtesy and norms of public services.

This inhuman treatment / antisocial conduct by the ICICI BANK LIMITED officials has cost me tremendous loss of health, Hardship, Mental Tortures to my dear family & me for the approximately last three years. I strongly object to this harassment to me and my family, which is to be rightly compensated to my family and me and in the interest of like minded peace loving citizens at large. I hope this representation is taken seriously and justice ensured at the earliest.

Dated : 29/09/2006

( Rajkumar Tak )

Cc to be forwarded: - 1. Consumer forum
2. Consumer Court
3. Media / Press with all evidences

They are going too big in size but not service . it is PROVEN that they do no take care for small things ( according to their perpective ) REASON.. RBI donot punish them when ICICI does any mistake or unwanted delay or even lack of assured srvice ,so the bank just get away with SORRY or in some cases with sorry letter . wheras if the customer does a mistake EVEN due to inevitable situation they PUNSIH them by means of CHARGES. AS long as the RULE OF THE GAME is FAIR bank will go NOT ONLY feel FREE but also not bothered about their follies ..because NO ONE is there to punish or levy penalties for every mistake they DO .

A mail to customer service from a really frusted customer
——————————————–
Hi
Are n’t you people ashamed of yourself. I reported a problem almost a month back and after 10-12 calls and 15 odd emails, no solution.I have been in this business for last 10 yrs and believe me I would have taken retriement and would have never shown my face again if the problem had persisted for so long. I think overall business culture in ICICI is totally rotten .5 months back I opend my salary account in london branch and as usual you have the best bunch of stupid people here as well. it took them almost a month to activate my account. I have usually found your support people in delhi and noida branches so rude and arrogant, I really hate at the prospect of going to any of these branches. you little people just out of god damn business schools think that every other customer is an idiot and totally at your mercy. you people are so full of yourself.
every other day I see mails from your bank so full of itself. I really cringe seeing your emails and adverts with such fullsome praises of itself. If you people are still left with an iota of self respect and dignity, pls look for some other job. there are far better people waiting outside to take over from you.

cheers
XXXXXX

I too share few of same concerns as mentioned above…
I too am not at all satisfied with the customer service. I raised request for internet banking UID and password which I till date never received. Everytime I call the Customer Service, they say “Sir this was despatched two weeks back to your communication address, but no one was there to collect it so we routed it to your parent branch, Kahiratabad, Hyderabad”. I have my parents and wife present at home all the time. How on earth can they say, “no one was available..” and what abt the courier folks, they would have left a note “we missed you” asking me to collect the same from their office….

Recently I applied for a Pre-Approved loan. I submitted two forms of Address proof - a rental agreement and another a copy of Telephone bill (ofcourse not the one you get monthly but a duplicate. But the same was authenticated with a stamp by the BSNL staff). Now they have put this on hold wanting additional address proof… Pathetic!!!!

I had a home loan taken from ICICI in 2003. I closed it recently by taking a property mortgage loan from ICICI and the deal was that they would close the home loan and give me the remaining money. They did that, but the final amount towwards the home loan closure included the principal amount outstanding + pre closure charges of 2% and penalty charges. The first two were justified but not the third. On approaching ICICI they told me that the penalty was because some EMIs bounced during my tenure. I asked them, if I am a defaulter in EMI, how did your sanctioning department sanction a loan three times the home loan. I also told them that I have enough evidence to prove that I have not defaulted a single month. Here is the email that I sent to them. I am still fighting and am planning on filing a case against ICICI either in the regular court or the consumer court and ask for compensation for harrassment. You will find some of the goof ups by ICICI so hilarious. Here is my latest email to them.

Appreciate the prompt response. I am ok for ICICI to take time as long as they resolve my problem and revert the money back, which is mine. I dont understand how a bank as reputed as ICICI can levy penalty without any proof. If I show all the emails that I have exchanged with ICICI it will clearly expose the discrepancies and faults of your banks system (attached one as a sample in this email). Here are some of them and I would like you read through it patiently.

1. When I opened a home loan account, they created two account numbers by swapping the first two digits. I had issued auto debit from my ICICI savings account and they would apply it against one account and the other account would obviously not receive the EMI. Then they would harass me over phone stating that my montly EMI is due and not paid. They have even sent the collection department home. I have concrete proof for this.

2. On one or two occassions they have tried to do an auto debit on the 3rd of the month and not 7th. Normally I would deposit a Citibank cheque in ICICI bank on the 1st, so that the money would be available on 7th for auto debit. They came back to me and told me that your EMI did not materialize due to lack of fund. On investigation it was found that they had tried to do an auto debit on 3rd. Is that my fault? I have evidence for this also. They even withdrew Rs 5630 as penalty for this. When I raised objection to it, they did their investigation (as usual a reactive investigation) and reverted back the Rs 5630. So it only goes to tell that ICICI made a mistake and had wrongly penalized me.

3. Then to avoid all these issues and depositing a Citibank cheque every month in ICICI, I went and stopped the auto debit, signed and gave the necessary forms and letter to ICICI and issued 12 Citibank cheques. You can check your records and find this letter that I have given along with instructions to stop auto debit. They not only banked my Citibank cheque towards EMI, but also tried to do an auto debit from the earlier ICICI savings account bank. Obviously the auto debit would not go through as I did not maintain funds in the ICICI bank as I had given Citibank cheques. Yet again they came harassing me stating that the auto debit did not go through. Once again my record was tainted as RED. Had to go through all the rigarmore of explaining to them that I no longer have the auto debit and it is cheques now and also had to highlight that for that month the EMI has reached ICICI as my Citibank account shows that the cheque has cleraed.

4. Then last year they came to me and told me that Mumbai branch has lost 5 of my cheques (out of the 12 cheques given for a year). I issued new cheques. I have a letter from ICICI stating that it was their mistake and that they lost the cheques.

5. Recently this year when my cheques were to get over in July they approached me for new set of 12 cheques in June. I told them I dont want to give cheques as they lost my cheques last year and that I prefer to go for ECS. They sent a representative to my house in the 3rd week of June. I gave them the ECS forms duly signed and 3 security cheques. I also gave one void cheque. When the time came for the EMI to be taken via ECS from Citibank, I realized that it did not happen on 7th. Nobody approached me to ask me about the EMI. I then raised a customer care request asking them why the EMI was not taken for August 2006. On Investigation they told me that they had missed doing it and that it would be done in the 21st or 22nd cycle. Then in the 21st cycle the EMI request did go to Citibank but it was rejected by Citibank. When I called up ICICI to check why this happened, they told me that my bank Citibank did not approve the ECS. I called up Citibank and I gathered from them that there are two forms to be signed for ECS i.e. acknowledgment form and the mandate form. ICICI representative who came home to take my signatures took my signature in only one form and that is why Citibank rejected the ECS. I requested Citibank to pass it through and they did do so and from then the ECS went smoothly. I am sure agian my record would have been updated as EMI being bounced or not received.

6. Apart from all these, there have been numerous occassions, when my EMI would not be taken on 7th and I have sent reminders to ICICI bank to take the EMI. I have also commented that I might be the only customer who calls up a bank and requests them to withdraw EMI. I have emails regarding these conversations.

7. I went to ICICI bank at MG Road, Bangalore on several occassions to sort out this issue. I have sat personally with your employees in ICICI, gone through all my records and pointed out the mistakes of ICICI. They assured me that they will get the records cleaned up. But it was just a false promise and I gathered later that the employee I spoke to quit ICICI bank. Who suffered in the end, the CUSTOMER. Whenever I personally go to the bank to sort out the issues, I would be promised that everything would be set right, but they are just hollow words from employees, who dont give a damn to the customers problems.

I have highlighted most of the incidents that has happened in the last 3 1/2 years as a home loan customer and I hope I would not have to repeat it again and that you would do what investigation you need to do and return that penalty applied, with interest for whatever period you had it on hold. As I mentioned over the phone to you I am dead serious of taking this up legally and filing a case against ICICI and ask for compensation for harassing a customer who has always paid on time. I have my Citibank bank statments for the last 4 years, with not a single cheque bounced. You can also check my ICICI savings account (which is closed now) to see if any cheque bounced. Except for the early withdrawal of EMI as mentioned in point # 2 above, there have been no issues. My ICICI bank account number was XXXXXXXXXXX. Apart from this I have all the correspondence between me (I have attached one as a sample, please go through it) and ICICI bank and I have a very very strong case, with all the evidences and can pursue this legally.

It is so funny that the marketing department and the sanction department is in agreement with me and have also out of their own interest in order to help me out, have sent emails to customer care and home loan department stating that I have not defaulted. Yet home loan department is not doing anything to sort out this case and return the wrongly penalized amount. If I was a defaulter how did ICICI bank sanction a higher amount of three times the home loan amount and even give me the money? You need to answer this for yourselves. Here are some numbers from the marketing and sanction department, who you can talk to and discuss. They have sent the email to home loan department. The marketing department contact is Mr. XXXXXXXXXX and the sanction department contact is XXXXXXXXX (he has apparently sent two emails to home loan department clearing me of all faults, but home loan department is not acting on it).

I hope to get a resolution to this by Friday next week, else I will do what needs to be done to get my money back, which is rightfully mine.

Guys, Nice to know that this kind of a page is available where I can write “something” about my ICICI experience. I’m one of the ‘luckiest’ person who is trying to open an ICICI NRI account for more than an year. My request is properly accepted and they sent all the documents to “ME”… but when I contacted the courier company, the information I received was shocking. My kit has been delivered already to another person who accepted the kit also. I checked the name against the follow-up number given by ICICI and to my surprise, that courier was not meant to me.. but ofcourse ICICI claims that, the kit delivered to ‘other person’ is mine. Now I’ve been following it up with their customer care for last 6 months and I keep getting mails saying - THANKS FOR YOUR PATIENCE -
You may be wondering, why am I waiting this long. I want to know how long it takes for a booming bank in India to open an NRI account.

ICICI Service Team, It seems that you guys are trying to uplift the ICICI bank’s image just writing Please contact…… or please give the details to …… . What do you guys think this will help? I don’t think so… and quite sure most of the customer has the same openion.

If ICICI really does not want to harass & cheat the customer, please fot god’s sake validate/verify the process you guys follow.

I am ICICI customer for last 6 years and I face following prolems:
1. ICICI M.G. Road Branch treat the customers like ‘DOG’. If u have two or four wheeler’s u need to wait around 20 minutes just to enter into the bank premise, they say parking is not available, even the enough parking is available.
2. Once u enter the premise u need to take the coupens for any kind of work and believe me you must have to wait for minimum 45-60 minutes for your turn. Even after your turn it is highly possible that the representative may send u to other counter there again there will be Q…. and don’t get surprised if your simple problem is not resolved even after 2 hours spending in the bank branch.
3. ICICI customer service is really pathetic. One of my relative deposited Rs. 10000/- into my ICICI bank a/c in jamshedpur branch… but the amount was not credited into my a/c when I called customer care they did not give my any complain number they say I will receive the call from ICICI. I never received the call, when called again got the same answer. Third & fourth time I have repetedly insisted for complaim number then they disconnected the call.
4. I have paid the outstanding balance online to my ICICI credit card thru the ICICI bank site only. even after 24 hours that amount is not reflected into my credit card. When called to cust care and some how got the chance to apeak with senior executive, they said it will take minimum 48 hours… I am surprised, why it should take 48 hours even after online transfer from ICICI saving a/c to credit card? The amount is deducted immediately from the saving bank a/c but not reflected into the credit card. Where the money lying for more than 48 hours? the answer is ICICI is using that money from so many customers.
5. Whenever I transfer the money from ICICI’s money2india. The amount is deducted from the oversead a/c immediately but ICICI use that amoney also for almost around 10 days and only after 10 days that money is reflected into my India saving a/c. Some times even after 20 working days amount is not reflected into my saving a/c (india). What ICICI is doing with the money for around 10 days?

The problem list is long HOW ICICI CHEAT CUSTOMERS.

hi,
you should open an account with corporation bank.
I have 7 years of bitter experience with icici bank.Their slogan is HUM HAIN NAA—-LOOTNE KE LIYE DACOITS ARE NOT NEEDED.
yours,
sanjeev

Further to my September 28, 2006 post……..
It took a while and the sending of further emails to both the executives at the bank and to the banks ombudsman but FINALLY, here we are almost 4 months later and I finally get a call. They told me that the missing interest had been put into my account and when I checked it had. The amount is slightly smaller than what I expected and no consideration seems to have been given to any additional interest that has been lost by the original amount not being in my account sooner. However, it is at least something and we’ll see what happens from this point forward.

Can any body suggest from which icici branch in chennai, I can have facility to get DD in $

This is the mail I wrote to them which explains how terrible they are.

Another email copy will follow shortly

Hi,

Today when I wanted to make a transfer from my account I just came across one more hurdle ICICI bank has so ridiculously setup to make a transfer. We are asked to enter digits from the Debit/ATM card Grid. Until now I had no clue what in the world this is. I also realized that my Debit card has expired on December 06 and ICICI bank hasnt even sent me one yet. Without sending folks a new Debit card how ridiculous of ICICI to change its online money transfer procedures, looks like somebody somewhere was out of their mind when implementing such a procedure. How can you guys implement procedures that are an agony and cause emotinal distress to your customers, how dare of you guys to create hurdles and in my case completely stop me from making a money transfer in an emergency.

I need to transfer money to my brothers account immediately and when I call Customer Service to see if they can atleast help me out with this one transfer, damn they express their inability because I dont have my new Debit card without which I cant make a Transfer. Please step into my shoes and see how Ridiculous and terrible this sounds. You guys have created hinderances to transfer my own money the way I want and in this case I cant even make a transfer as I havent even have my new Debit Card.

This whole thing is outrageous as I cant make a transfer to my brother in an emergency and I will be looking to complain to the “Federal Trade Commission” in the USA. You guys cant do this to me.

If Iam not able to make a transfer by Monday at the most I will be raising complaints with the consumer courts as well as the Federal Trade Commission.

Also I will be looking to close down my account with ICICI the moment I open another account with another bank.

My strong language should be an indicator of how successfully ICICI has been in driving its customers mad. How terrible it is that you put your customers through such emotional distress, my entire weekend is screwed up because of my inability to make a transfer in an emergency to my brother and Iam not going to let go of this incident easily.

Not so Thank full right now
Prashanth M