I,Priyanka Mittal,holding a credit card of ICICI.First few months they were serving good.I use to make payments on time but after 2-3 months I always had to cal them to ask for the monthly statements by calling them up else I never use to get the same.Slowly,it started getting worse as there was a conjection in the line,although it used to get connected everytime but never any executive was free & my phone bills were giving me headaches
In oct,I bought a mobile phone in installments through ICICI card only & that time onwards my life got miserable as automatically the 6 months installments got converted into 3 & they asked for a big interest to be paid if I needed the same old 6 months installments,merchandiser already charged me with the interest & processing fee at the time of purchase.
Now I have got fed up of calling them & asking them for help but have not got any help
RBI Please help

Regards
Peiyanka Mittal

Dear Sunny,

Please use onlinesbi.com/gls. There rates are much better than ICICI. The only thing is they will e-mail or call you. Everthing must be entered correctly before processing any transaction. If there is an error in transaction like benefeciary account number and name, then you will get the call from SBI Mumbai and it will be corrected. Please try with small amount and feel happy. ICICI cheats and sucks!!!

you are 100% right. icici bank is the worst bank in the whole world

Recently,
I availed a loan for purchasing a Maruti car in Trivandrum, Kerala. The
dealer suggested an agent and he was from ICICI, that is

why I went with ICICI.The bad part is that he told an interest rate of
9.5 % during the talks and in the end it turned out to be 11.5%. Always
they will talk to you only in terms of EMI paid. Not only that, the
bank charged interest for my first installment also which was with the
down payment.

I told the agent of my intention
to close the loan soon. He guaranteed me that I can close it after six
months, and there will be no fore closure penalty provided if one pays with out
default for the first six months. This was all false, I paid the
penalty and by this false clause of waiting for six months the agent made me wait till six months simply paying interest, The major chunk of the monthly EMI is interest, the principal
paid is very less.

I should have got the agreement and checked but Somehow they delay the copy of agreement given it to
you and by that time the vehicle is out of the showroom. Never thought that a bank like ICICI will stoop to the level of a third rate cheat. The name of
the agent is Ratheesh .

I have 4 sb Accounts with ICICI ,Credit card as well as
trading account.I have started banking with ICICI since year 2001.I have been enjoying excellent banking facilities provided by them.Online money tranfers (both domestic and international),bill pay,ATM facilities etc and I feel ICICI Bank is the best in the business.In between I banked with ABN amro,hdfc, and citi banks and I don not have any hesitation in telling ICICI is better.OF course some time I sufeered with minor problems.But thru proper channel I have been able to solve them.
one thing I would like to add just keep your records straight while banking with new generaion banks and private telecom operators.

I had two fixed deposit in ICICI bank, M.G Road Branch Blr. Just to break the FD, bank took 16 (Sixteen) working days to transfer the amount to my a/c. Every alternate day I was going to bank to check the status. Finally I told them If the amount is not transfered today then I will complain to Banking Ombudsman. Only then my problem was resolved.

I have another FD in one of the nationalized bank & there it took 20 mins only.

ICICI has so many ways to cheat customer, I transfered the credit card balance amount online from my ICICI bank to ICICI credit card. Next day when I tried to use my ICICI credit card it declined. Called Cust Care they told me that it will take 72 hours to reflect into credit card. Now can you believe that Online transfer will take 72 hours from the same bank????? Actually they use our money for different purpose. And that’s how they are.

747
How to tackle ICICI
showing 1-1 of 1 first | | last

Anoop Jun 4 How to tackle ICICI
Hi,

It is true ICICI has worst customer services in India. It is better to expose ICICI in front of public using these forums and other sources. You may start writing complaints to following ICICI contacts as well as put RBI and other authorities in cc. This will put pressure on them. It is also better to bring the facts to media. In many cases it is better to lodge a FIR against ICICI staff and head of ICICI- Mr. kamath.

Don’t count on info. provided by ICICI staff on such forums!!! You may also find thousand of ICICI victims by just searching(ICICI sucks) on Google search engine.

You may contact Suman Das, Head customer service or/and following other email id’s.

suman.das@icicibank.com
coo@icicibank.com
kamath.kv@icicibank.com (K.V. Kamath - Head of ICICI)

You may ask RBI intervention as follows. Here is link for filing complaint in banking obudsman.

http://www.icicibank.com/pfsuser/customer/Banking_Ombudsman_Scheme.pdf

But make sure that you have escalated to Nodal officer before filing complaint in banking ombudsman. Also here is contact details of RBI officer for further assistance for Mumbai Region.

Shri N Sadasivan
C/o Reserve Bank of India
Garment House, Ground Floor
Dr. Annie Besant Road, Worli
Mumbai - 400 018
Tel. No.:022 - 2492 4607/2496 0893
Fax No.:022 - 2496 0912
Email: bomumbai@rbi.org.in

You may also contact media as per information below in regard to issues raised in past including yours.

bleditor@thehindu.co.in
thehindu@vsnl.com
etonlineeditor@indiatimes.co.in
letters@business-standard.com
feedback@moneycontrol.com
editor@expressindia.com
editor@ibnlive.com
ttedit@abpmail.com
db.dutta@deccanherald.co.in
vp@deccanherald.co.in

Just FYI, the two best private banks emerged are HDFC & Standard Charetered. SBI is in one of the best public sector banks.

Regards,
Anoop Gupta

Comment by icici bank bharat chodo — June 18, 2007 #

blog.arjunprabhu.com icici-bank-a-bad-experience-for-many

HSBC??? great bank! they have reputation of clearing bounced cheques and debiting some other people’s loan dues from your account!
As someone said.. its a rich man’s bank. But with not-so-richly facilities also.
Rest you decide. After all, its your money!

Regards

ICICI is the best bank ever. The most satisfied customers are those who are willing to listen. If you make a call and start barking on the guy on the other side, it won’t help.As far as issuing cheque book is concerned, one will blame the bank again if cheque book is handed over to some other person.that’s why it is send to the address that is regd. many people use the landline phones provided by icici bank at atm’s and their office phones to make call to customer care. take care to read the appl for credit cards before applying. If we insist on filling the forms ourselves rather than by agents, we will have fewer problems as all inf about chgs is given in the form itself. WE can always find loopholes but one has to put them forward in a constructive way so as to help the bank and the community as well.

Here is a recent story.

Y Yadaiah, 42, an electrician in the state medical and health department, had defaulted on a Rs 15,000 personal loan he had taken from ICICI Bank a few months ago.

Police inspector G Narasaiah said one Raju from Elite Financial Services — the loan-recovery agency which has a contract with ICICI Bank — along with some others, picked up Yadaiah from his office on Friday. Sunanda, the wife, said

Yadaiah had called her up sometime later, saying the recovery agents had detained him at their office. “He was told he would not be allowed to leave until he returned the money,” she said. Around 2 pm, Sunanda received a message from a hospital saying her husband had died.

Then ICICI Bank comes back and says this.

The ICICI bank said on Sunday that the 42-year-old Andhra Pradesh government employee, who had taken a loan from it, died after he felt “unwell” at the office of its debt recovery agency in Hyderabad.

One would be inclined to give benefit of doubt to the bank but then if you also see this then you start thinking what kind of bank is this, people go there and start dying like flies.

This is the second incident in the last month in Nashik, where a person lost his life due to al leged harassment by recovery agents.

Suresh Chaudhari, a 54-year-old mechanic, died on the premises of ICICI Bank on January 13. His family alleged that the death was caused due to harassment by agents. The police filed cases against three ICICI Bank employees.

Recovery tactics employed by banks are increasingly coming under the scanner. The SC, on January 7, had strongly deplored the practice of financial institutions using musclemen to recover loans from defaulters and asserted that recovery of loans should be through legal means.

Some more.

Close to a fortnight after the Supreme Court deplored the use of musclemen to recover loans from alleged defaulters, 42-year-old computer engineer Manish Rajguru passed away due to the alleged use of strong-arm tactics and mental harassment by recovery agents of Nashik Merchant Co-operative Bank.

“We were facing increased harassment from the banks employees as well as the recovery agents deployed by the bank during the last one month. Manish had been tense and nervous due to the behavior of the recovery agents who would barge into our house and abuse us. The tension proved too much for him and yesterday he suddenly collapsed and passed away. I hold the bank responsible for his death,” Manish’s wife Dr Devang Rajguru a MD in Pathology told HT.

Manish’s death was caused by cerebral haemorrhage. Manish is survived by two children and a cancer afflicted mother.

Not that it is an isolated incident. Here are some more barrage of cribs.

I cant help but credit ICICI bank for coming up with the punch line “hum hain na” apko loot ne ke liye…

Here is one more.

The very next day he had deposited the cheque in his account in the ICICI Bank, Mayur Vihar. When, after a few days, he checked with the bank, he found the cheque had not been credited to his account. He immediately contacted Vijaya Bank, Noida, which had issued the cheque.

Imagine Manoj’s shock when he learnt that the cheque had been encashed. It was found that his name had been struck off and that of `Suresh Kumar’ had been written instead. The overwriting on the cheque had been clearly endorsed by fresh signature of the issuing person at two places.

Manoj has lodged a complaint with the Noida as well as the Delhi police while bank officials are maintaining a silence on the issue.

Here is another laundry list of problems.

But one things has to be said about them, they are not racist. They are trying to cheat every country equally. See here.

There are several reasons. The main one is that, despite having a presence in the UK for three years, ICICI Bank still do not comply with the UK Banking Code, which sets minimum standards for customer service. The second reason - related to the first - is that there is a load of anecdotal evidence that customers are still struggling to receive passwords, to have money transfers happen on time and of people generally tearing their hair out trying to get their savings sorted.

So, in the end what do I have to say about it. You become a customer of ICICI bank, they will abduct and get you into their office and then you will die and it will be a natural death. Why senior management of the bank are not taken to task for doing such goofy things. Why are they above law. At times I feel that reason that they have grown so much is because they are above law.

Here is another bright idea that I have, if you take loan with ICICI bank then take a really large pure term insurance policy also with them so that if they claim in the end that your death was natural, they would atleast have to pay for it.

Dear danish,
You can write to kamath.kv@icicibank.com

Dear Sir(Danish),

Please write to escalations@icicibank.com or call at 91 22 26536377/ 8027 with details.

Sincerely,
Service Quality Manager

Respected People,

I NEED YOUR SUPPORT……

I have been continuously Tortured, Harassed or being Rammed by ICICI Bank Ltd. I have been suffering with MENTAL HARASSMENT from the kind of situation ICICI Bank has put me into, these harassment’s are getting effected to my personal life and ambiance in my family, any damage or extreme caused to my life due this mental tension all the responsibilities lie on ICICI Bank, and I will be claiming this directly to the ICICI Bank with exposing this to the outside world. If ICICI Bank respects an individual’s problem then one has to go thru the complete mail. If not you can stop reading it further.

I accept the fact that I had an outstanding on my ICICI Bank Credit Card No. 5176 5335 6624 9006 due to some personal problems I was not able to pay the minimum balance on my card every time, but to maintain the track I had at least been paying the minimum requirement to keep the payment schedule active,

Without even intimating me I was suddenly charged by leaning my Savings Bank Account No. 000701242642 and this has led to freeze of my funds available in the account, due to this my EMI’s of 3 other Loans from ICICI Bank only had to be returned, I had no money to honor the regular commitments which every family will have on the 1st week of every month, I had requested for the settlement of this card account almost 3 and Half months back only, none of the ICICI Bank Employees have reverted back with the offer,

After contacting the Customer Care center to know about the details of minus balance shown on my net banking I had contacted Mr. Gerald Ruben from your Bangalore Collections Department to check as how to resolve this issue, after discussing various matters, on 5th July 07 I have even sent him a mail to revert back on the settlement, but as usual there was no reply on that day, I called several times to his land phone number but it was always just ringing with NO Answer or somebody else picks up to say Mr. Gerald is not in the seat,

On 6th July I had been to the Collections department of ICICI Bank Ltd in 3rd Floor of Raheja Building, MG Road, Bangalore, after making me wait for almost 1&Half hour they replied stating this case is been handled by Delhi Team and then they gave me Mr.Jitender’s number to resolve, I tried to reaching him several times but a lady used to pickup and say he is not in the seat or out for a meeting, finally when I could get him on line it was late 8.30 in the evening, after knowing the whole issue he said this case doesn’t come under his portfolio and forwarded his call to Mr. Amit,

I spoke to Mr.Amit & conveyed all the problem I was facing due to the lean happened in my account, he finally decided to settle my account with 4 equal installments with a settlement figure of Rs.1,08,000/- i.e. Rs. 27,000/- on each installment, I took his mail ID and asked him to revert back with the offer and settlement breakup with a copy of settlement letter, but till now I have not received any reply for the same, I have been continuously calling him following up with the lean, but he never bothered to revert back with a single line reply to the mail sent to him,

And now on 9th July I found that my another account No. 029601000410 operated in Bangalore is also been leaned with the same amount, I wanted to know as why ICICI Bank is leaning 2 accounts for a settlement of 1 Credit Card account, the lean out of the both account is coming up to Rs.2,46,000/- I don’t understand why is ICICI Bank so desperate to Harass an Individual to the extreme, for a settlement of Rs.1,08,000/- why are you blocking 2,46,000/- what is the intention behind this ?

I was not a person who was not at all accessible for discussing on my Credit Card settlement, I have no intentions to cheat bank and runaway like other lakhs of people who have cheated the bank, ICICI Bank don’t get bothered to harass them but in turn they want to harass the people who are genuine in their relationship, you are ready to right off the payments of non traceable cheaters and show it as bad debts of the bank, but you want to grab that losses from the people who are trying to build strong relationship with ICICI Bank, I have come across of so many agencies struggling to skip trace the people who have not been accessible to the bank, I was never such a customer, I have so many relationship with ICICI Bank, my Savings accounts are ICICI, my CAR Loan is from ICICI, my 2 Personal Loans are from ICICI, I have a Demat account from ICICI, I have a Prudential Life Insurance from ICICI, I had even applied for ICICI Lombard Health Insurance from ICICI, with having so many relationship how could your BANK suspect that this customer is not genuine and start giving mental tension and harassment.

Do you know that ICICI Lombard also has tortured me without giving my health policy for almost 6 months, On 18th January 2007 when I had been to the Bangalore Rajajinagar Branch ICICI Bank for some personal transaction, I was offered a GENERAL INSURANCE covering a HELTH POLICY, this policy was covering Full Family Health Insurance for 2 Years with a maximum claim amount of Rs.2,00,000/-, Initially I had no interest in taking this policy, I was forced by an Executive by your executives to utilize the benefits of this policy, as the same will be also be TAX exempted in this financial year. With all good faith on the policy and with the big name of ICICI Lombard General Insurance I had to take this policy, they got an application filled then and there and took a Debit Voucher signed by me for the A/c of ICICI Lombard, surprisingly this debit was done instantly from my account and I received an SMS alert even before I had left the branch.

After the money vanishing from my account on 18th January 2007, the ICICI Lombard General Insurance company has happily slept on processing my policy, every time I visit the branch I use to ask about my policy, the executive who got this process was never available to check the status nor I was given any receipt to follow up the status, I had complained about this even to the Branch Manager of that Rajajinagar Branch, he also followed up with the ICICI Lombard General Insurance team to let me know the status at the earliest, the reply from their end was absolutely NIL.

Where as the other side of the story is, on 16th May 2007 I have received a letter (Attached) from ICICI Lombard General Insurance Company Ltd. stating my Cheque No.108525 for Rs. 7481/- has been dishonored by my Bank. and under this circumstance they cannot process my HEALTH POLICY, where as this amount has been debited from my account on 18th January 2007 only and against this debit there was NO CHEQUE ISSUED towards the same, you can go thru the account to confirm the same for your reference, after bombarding them on the phone and doing an hardcore follow up, this was an embracing reply heard from ICICI Lombard General Insurance. And another interesting part is the Cheque No. which is mentioned on the letter does not belong to me, and this series Cheque No. is not at all issued to me, from the beginning when I opened this account for the transactions I have never got this Series Cheque NO’s in my account, you can also check and clarify the same.

I don’t understand how can company like ICICI Lombard General Insurance having listed as a big professional company for General Insurance can become so unprofessional and cheat people in the name of insurance, when they have received money from some account for some purpose, what are they doing without processing the further proceedings? So if ICICI Bank creates any problem to individual he has to be ready to suffer the consequences, is that what you people expect your customers to be.

If ICICI Lombard General Insurance is troubling people who are alive and planning to use their products to secure their lives, what happens to the people who have trusted them and gone for the insuring themselves, and what happens to the beneficiary people who come for their claims after losing their loved ones, do you think the beneficiary will be treated properly, I DON’T THINK ICICI WILL BENEFIT THEM PROPERLY, this is a Insurance company not a LALA Company to cheat and runaway, people come here and invest with all good faith and the face value of BIG NAME of ICICI in the Market,

What would have happened if I had to claim the Health Policy in this five months period of time, do they know how these kinds of risk affects an individual, have they thought about any of these lines mentioned above, NO! ICICI is least bothered to read such lengthy mails they are a big organization and they know how to handle such cases, unless the people who are frustrated and suffered with such instance take up things seriously, ICICI will not realize the pain behind it,

Even after suffering so much I still believed that these human errors are common and has be accepted, but now I feel that this has to be highlighted in media and make a huge awareness in the market, and wake up the people who have been suffering the mental harassment given by ICICI BANK LTD.

I shall wait for a prompt and positive reply with a proper settlement given on my ICICI Bank Credit card, failing which please don’t think that am an ordinary individual who cannot do any thing, I will some how beg for the help from media and show this world my frustration and mental harassment received from your bank, and I will go to any extent to do the same.

Will wait to hear from you

Regards
JOEL P
Mobile: +91 98860 77441
Reliance: + 91 93423 77441
Email: joelsumanth@gmail.com

The Times of India -Breaking news, views. reviews, cricket from across India

Banks can’t use force to recover dues: HC
13 Jul 2007, 0000 hrs IST,TNN

SMS NEWS to 8888 for latest updates
LUCKNOW: In a significant order, the Lucknow bench of Allahabad High Court on Thursday ruled that a bank, private or nationalised, cannot use force, hire hooligans or gangsters on contract to recover the loan amount.

Hearing a writ petition filed by Vishal Gupta against the ICICI BANK, a division Bench comprising Justice Pradeep Kant and Justice D P Singh asked the bank and its officials to explain as to why appropriate criminal and civil proceedings should not be initiated against them for forcibly taking away the vehicle and for allegations mentioned in the petitioner’s application submitted to the SSP.

The Bench said if there was any such policy in place, the bank should produce it on the next hearing on August 6. Besides, the bank was also asked to clarify the mode of payment and the manner in which such persons were employed and paid, whether on contract basis or commission basis.

In his petition, Vishal Gupta had said that he took loan for a car from the ICICI BANK and committed certain default in its repayment. As a result, the bank officials forcibly took away the vehicle by employing musclemen on June 28. Gupta claimed that the bank now intends to sell off the car. The applications and approaches made to the SSP Lucknow failed to yield any results, he claimed.

Taking note of these facts and the practice of realising the default amount forcibly through musclemen, the Bench observed that the law of the land cannot be given a go-bye and life and movement of property of an individual cannot be put to ransom nor his movement can be restricted against the provisions of law.

Meanwhile, following petitioner’s readiness to repay the loan of Rs 1 lakh, the Bench directed the bank to deposit the amount and return the vehicle forthwith. The Bench SC’s judgment in case of ICICI Bank Ltd Vs Prakash Kaur and others, wherein the apex court had deprecated the conduct of the bank in employing thugs/hooligans/gangsters-on-contract.

According to experts, if the debtor fails to repay the defaulted amount the financing party can only sue the defaulter under civil proceedings to realise such amount.

Comment by vandemataram07@gmail.com — July 13, 2007

Dear Sir,

Kindly provide me with the following information
1. full address of ICICI bank - branch Maratha Mandir(London, U.K.)
2. SWIFT CODE number of this bank.
also please tell me whether SWIFT code & PAN code is same.

with regards,
Dev

I want to know the process of dematting the erstwhile Industrial Credit and Investment CORPORATION OF India ltd shares which I have in physical form.
I have 66 such shares .
Would be grateful for help
Thanks
Rupinder B Singh

I think the time has come that ICICI closes its shop and goes out of business because with this level of service ICICI can not survice in market for long anyway. I am currently in US for a couple of month on work. I am trying to add an online payee to transfer some money. I added the account online and called customer service to confirm it. I was told its being confirmed. I checked online, it got rejected. Called second time, I was told to delete the rejeced payee and repeat the process. I did that and called third time. Call got dropped in middle. Called fourth time, got a message “High volume of call, can not attend your call, call later”. Called fifth time, ICICI rep told me that I did not enter my debit card # / pin so I need to call again. I told him that I did enter it. He argued I did not. I said A**hole, who knows better, you or me. He finally agreed that it may be system goofup. He asked me my account #, date of birth, mother’s maiden name, who is nominee on the account, my permanent address and as if all this was not enough he wanted me to tell who introduced me when I opened the account. Bloody this is a 7 year old account and was opened when I joined my current employer. Someone from their HR may have introduced me, becuase ICICI is corporate bank for my employer.. am I supposed to remember that f***ing deatil after 7 years… absurd. Anyway.. he tried to confirm the payee and after 30 minute of all this crap he informed me the system is down so please call later. WOW.. bottomline.. its still pending. I got so worked up, I opened the customer service page on thier website and emailing them all this.. guess what? when I clicked submit, I got the message “system down, please try again later”

log on to arjunprabhublog.com icici-a-bad-experience-for-many and read tons of horror stories about icici bank and how to tackle this bank.

Dear sir

I feel to express my appreciation that existed 5 to 7 years back,
just flirted since 4 years, just fed up with total failing assurances.
I just could not find a gentlemen in any of executive that I acquainted with.

I expect a earliest reply as I have to send another set of 10 complaints.

Though it is I am least interested to disturb you but inevitable as things petered out.

Procrastination is the deferment or avoidance of an action or task to a later time. For the person procrastinating this may result in stress, a sense of guilt, the loss of productivity, the creation of crisis, and the chagrin of others for not fulfilling one’s responsibilities or commitments. While it is normal for individuals to procrastinate to some degree, it becomes a problem when it impedes normal functioning. Chronic procrastination may be a sign of an underlying psychological or physiological disorder.

The general feeling with all the banks’ authority, even after prolonged transactions by way of holding accounts, show dismay, dismal and dissimilar mark and remark, when it comes to loan request as required in prudence. It is almost begged out in alms.

One such my experience with ICICI is explained as below. The evil side of every market is exposed.

What is the reply for the following lines to which I can produce evidences within ICICI records

History for the geographical wonder of the Taj Mahal, took thousands of labour & 2 decades of time.

To build my first floor it took 19-Feb-2007 to 23-May-2007 to get financial advance, (as on23-05-2007).
Pl. note: That all my necessary documents already with the bank for over 5 years.
———————————————————-
HUM HAIN NAH , HOME LOANS MADE EASY and 48 HOURS
———————————————————-
are the marketing lines as seen TVs, Newspapers, ICICI banks, and pamphlets issued

25 quantified Hum Hain Nah people give repeated assurances and failing on it ever
10 Customer Service Officers take details of our ID, and never solve or convinced
6 Customer Service Managers whose role is something intended to deceive and deliberate
3 months to sustain initial disbursement of Home Loans Made Easy when
13 days Sanction took from application date and
31 days customer to get the Sanction Letter
48 hours to Sanction as advertised by a bank is just for deployment.
158 minutes of STD calls from Mumbai to me, sometimes from me
50 hours of calls made to call centres by me, and about
600 times of local calls from me to Pancha Pandavargal in Masood, Manoj, Ranjit, Govind and Viswanath
2400 attempted calls not attended after identifying my number
4 dozens of e-mailed correspondences, either side
95 days of torture & turmoil to the customer (+3 days to get credited & holiday in between = 100 days)
1 dozen of refuted replies from depressive a renowned bank’s-Chennai staffs
2 Home Loan Documents twice signed in duplicate
2 indemnity bonds of altered dates
2 sanction letters? Second one EMI amount changed
2 dozen times of meeting with agency people for all coordination
8 SR’s booked and none of them closed yet to my knowledge
5 to 15 cheques were replaced for wrong filling by your staffs
8 visits by me to the local bank offices to get
1 cheque of
1, 50, 000/- INR

A monumental effort is it not. The bank can proudly display this in their advertisements.
Of course, if you put value to all the above it would equal out the product and net result. Outdone

I HAVE A CURRENT ACCOUNT IN ICICI . I WISHED TO GET THE PLAN LIMIT RAISED SO THAT I COULD OBTAIN MORE BENEFITS FROM TRANSACTIONS.
THE STAFF AT MY HOME BRANCH DISADVISED ME THREE TIMES , THEY WERE NOT CLEAR ABOUT THE FORMALITIES .
ULTIMATELY THEY TOLD ME TO DOWNLOAD AN APPLICATION FORMAT , THEY WOULD SEND ME IN E-MAIL AND GET THAT PRINTED ON MY LETTER HEAD.
SO PAINFUL IS THIS PROCESS, TO COMPETE THE FORMALITY,YOU SHOULD BE
1. HAVING KNOWLEDGE OF COMPUTER
2. HAVE A PRINTER[LASER OR INKJET]
3. HAVE KNOWLEDGE OF SENDING RECEIVING E-MAIL
ONLY THEN ICICI WILL ACCEPT YOUR APPLICATION
THIS THE BANK”HAM HAIN NA”
I DECIDED TO CLOSE THE ACCOUNT AND CONTACTED
IDBI . IDBI SENT A QUALIFIED PERSON TO VISIT ME AND PROVIDED ALL FACILITIES IMMEDIATELY AND WITHOUT ANY BOTHERATION

The Talibs (talibanese) of all the bank, is what i would love to name ICICI corporation. A stinking business bank and more stinking are their rules and regulations. I wonder what the heck is Government doing on all these things. Media reports almost a case of death every week now, and still the bank is spree on its own. i have a personal loan from these talibs and due date as per the document is 5th of every month. when i go the bank for EMI payment, the lady waashes her ahnd saying PREPAYMENT NOT ACCEPTED. and after 5th they charge me 10% of the EMI. what the heck ? Do any stupid working employee of ICICI tell me what is meant by DUE DATE?

And the story continues…ICICI remains the worst customer service provider. After the pathetic response I received on my first complaint to ICICI. (ICICICARE=019-428-050′), I had promised my self that Ill never put a complaint forward to this bank as no action takes place. But the bank staff is so well trained to annoy the customers that they have to come back to this section time and again. Yesterday 24/12/07 I went to GK-2 branch of ICICI bank, I stood by the ‘May I help you section’ for 10mins & no one was on the seat to help. After my 10 mins on stopping a staff member passing by I requested if he could help. I wanted to withdraw an amount of 40,0000Rs from my NRI account. He said the systems are down and we cannot help. On my asking what should I do he replied- you can withdraw the money from the ATM machine. I said but there is a specific limit to withdrawal from ATM. To my shock he said yes the limit is 25000 but you can try, as the machine can sometimes give huge amount of money!!!
I said to this staff person if that’s the case then how safe is banking with ICICI? On which he responded I am trying to help you madam, why are you questioning this! I was so annoyed that I demanded to speak to the branch manager. He pointed to the direction of branch operational manager and walked away. He didn’t ask me to take a seat or to wait, he just walked away. Out of the 3 branch operational managers 2 were not on there seats and one was busy with some clients. I kept standing in front of the branch manager for about 15 mins and then heard some client shouting at the other end of the bank. This was another client who got furious with the staff in the deposit section. This staff member was busy eating and having coffee at his desk ignoring the customer and telling him that the systems are down. Now two were standing in front of the branch manager to complain, but the manager was constantly ignoring what was going on in the bank. Then another client Mrs Uma Rao got furious about something with the staff member and the queue to meet the manager got bigger but the manger was acting so busy that she didn’t get up from her seat to sort the matter out. It was already 35 mins that I was standing in the bank and going through all this. When all three clients got together and started discussing the issues, the branch manager got up and instead of listening to our concerns started despising us and ordered the staff members to sort our problems. I told her that you should listen to our complaints on which she just kept on arguing and finally walked back to her seat saying that I don’t think I can do anything.
One of the staff members then asked for my cheque, as the systems started working. I got my money after an hour of humiliation, heated arguments and embarrassment. The branch manager and staff members were very rude, disrespectful and shameless. No one even once apologized for all that happened. I being an NRI client could not understand how can a bank treat their customers like dogs?
My previous complaint letter went into ICICI recycle bin but this time shall try and do whatever I can.
I am forwarding this letter to Hindustan times along with my previous complaint letter and will also publish everything online. I believe that there should be an end to customer harassment by the ICICI.

dar schums.,
Complaint to kamath.kv@icicibank.com.If your grievance is not resolved within 1 month write to all national dailiea and english TV channels exposing this bank with the name og guilty employees.

Thanks Bond for your Information. Ill definitely follow this up with Mr Kameth as advised by you.

Glad I am not the ONLY one..

My mistake I opened up an NRI account with ICICI. They suspended my online Demat account because now I have been asked to resubmit hell lot of forms lost due to flood in their mumbai office. After experiencing red tapism at Indian consulate (yeah just to get a paper attested one has to go through ‘apostile’ verification by local country and to make the matter further annoying, there is cost involved too! and all this because ICICI premises got flooded with water! what a joke)

Anyway, my most frustrating moment was when I wanted to transfer some money into another ICICI bank account in India using online banking. First, I was asked to register my mobile phone (to do internet banking!). Then I was adviced it will take 3 days for registration of mobile phone into their system. After 3 days, I tried again and this time I was adviced that because I do NOT have an ICICI ATM card I cannot transfer the funds. The reason I surrender my ATM card earlier was I live overseas and this card was pretty much redundant for me and I was being charged annual fees.
In a Nutshell, with ICICI bank to transfer money online you will need a GSM phone and an ATM card! what type of internet banking is this..

And, I need not talk about their customer service.. we all know that it is pathetic. When I visit India, I have to spare one complete day to do petty banking things with them..

My advice to fellow NRI’s please avoid ICICI (and other Indian banks). Please put your hard earned money with foreign banks like HSBC, Citi etc to enjoy the services to which we are use to in foreign lands!

DECIDED CONSIUMER CASE:

FInally, ICICI Bank has lost out in a Delhi District Consumer Forum in a Car Loan matter… as Bank tried to cheat the customer ,Mr Sushil Kumar Sharma, by charging 2 extra installlments of around Rs 4,500 each, which are liable to be paid back with interest from Feb 2002 and a compensation of Rs 10,000 + Litigation Cost Rs 2,000… i.e. total amolunt of Rs 27,000 - 28,000 (approx)

If you have ICICI Loan in any form… please go through the papers again… !!!

Comment by Ankur Raheja — February 3, 2008 #

Dear Sir,

I had an NRE a/c with ICICI bank Thane Branch and a saving account for my Wife.When I opened the account it was agreed that my wife need not maintain required minimum balance cos I had an NRE a/c. However the bank use to charge for minimum balance when the balance went low.No problem I did not say anything as I was abroad.I was transferred to Egypt and it was inconvnient for remittance from EGYPT so I was forced to close my account but still my wife had an account.
In my next visit I personally with my wife went to the bank to close the account of my wife.

As I use to deal with the NRE manager I just went to say Hi and she agreed to accept the letter for closer of saving account of my wife.I also gave the reason on the letter that my wife will accompany me abroad.

I came to India on Emergancy visit to get my wife operated.
It was surprising to see that the account was not closed we got a statment showing a debit balance of around Rs.8000.00+

I visited the bank with the statment, the Branch Manager asked me to get the acknowledgment letter which was more then 2 years old where can I find this chit of paper?.I tried to explain him but it was useless.
I made acomplaint to ICICI bank H.O and they send my a SMS stating ‘SR6781760:Thank you for the feed back. We have taken up the matter with the concerened departent.We regret for the inconvenince caused.
I got an immediate call form the ICICI bank officer and he asked me to submit the closer letter once again which I did.The letter was simply rejected stating that they will not entertain this letter How come?.
Any way I asked them to accept the letter and put their comments which is normal.Just Imagin the BRANCH manager even doesn’t know such simply thing how to deal with the CUSTOMER.He wa just refusing to accept the request- these are HIGHLY PROFESSIONAL MANAGER WORKING FOR HIGHLY PROFESSIONAL BANL ICICI.

How come the account was kept open so long. Is there any internal or statutary AUDIT Department in ICICI?
If these is the case with me I don’t know howmany such accounts are in ICICI and the bank will be showing wrong asset value.

IT is Really SERIOUS.

Dear Balakrishna,

I have gone through this and believe me your ordeal will not end it will be there till u go back to india forever and then spend about 3months daily to stand in queue at ICICI bank maybe than you can clear the whole issue.
Infact did anyone realise that the ICICI bank is now so much aware of their stinking customer support quality that they are faster responding to this site then their customers.
If ever they had any wish in heart to take care of the customers then they should be aware that they can contact their customer grievances immediately by running the details on the customer in the central computer database which can give them all the details and not a single customer requires to go to the ICICI bank and request help, please note the bank is fully computerised (I have specialisation in computers and the computer banking hence i can say this with authority) the details of the customers are not in paper files anymore, so the Quality dept and others donot need to show a cosmetic touch by saying pls contact us and we will address ur problem,it is only to fool the people.

I too had similar experience. I had kept money in FCNR account. FCNR matured but amount was not re-invested and was lying idle for more than a month. On enquiry, I was informed that I have to top up amount as per new govt rules, alternatively aount can be deposited in my savings a/c. I was supposed to receive 500 pounds (principal) and interest on maturity. What was deposited was 400 pounds. It is 4 months since the event and the bank is still investigating….

One of the worst bank in india specially for credit cards….

YES!!!! ICICI - The Worst Bank Ever…
ICICI - THE WORST BANK EVER!!! 200% CORRECT…
especially Palarivattom, Cochin branch!!!

@@@@@@@@@@@@@@@@ ********************* bank icici worst dealing for them customer r beggers.Dont deal with

Do agree with the fact that icici bank has retrogressed in quality of service. Initially it was one of the best and provided many services which other banks failed to provide. Now the situation has changed. Now that the bank is in a safe zone and has a strong customer base, it is with contempt that it treats its customers. its like, this is what we give u, i u want take it or leave it.
Most of the agents are dumb ass holes who are incompetent. Once i had an issue at a branch in Hyderabad when i went to apply for a credit card. they not only refused to accept my application but also said that my company is black listed. it was like getting slapped on the face.
i tried to find the reason behind this black listing, and even went to the manager of the branch, who turned out to be a bigger asshole and f****** bastard.
on another occassion i went to the branch to get a statement printout. the agent was not at the counter, so i gave the request at the next counter. this one was over smart, when i asked about the agent at 1st counter, this fellow said,, “insaan hai sir, khaana peena to chahiye na sir..” ok then the customers are animals or what… all he needed to say was “the agent is on break, if u need the print out immediately please wait until he returns” that was all that was required. the bank is full of idiots like these.
now i am scared of making a complaint because even god would not know when these fools will come and beat me up. or goof up on my accounts…. these ppl have access to every confidential piece of info….

Now where do I start, lets see…
It took 3 months to open my account in UK, made several calls to who have to be the most ineffeciant call centre centric service people in the world. Traditionally I am used to bank with likes of HSBC, Citi hence 4 months down the line I still cant grasp how this bank works.
Internet banking website - what can you say, guys get some decent programmers and build a decent internet banking system atleast provide 5% of what HSBC online banking gives its customers. Add some stability to your systems. I have banked with HSBC for 10 years and never had timeout

I recide in UK, and have experienced eastern europen customer support service but believe me ICICI customer support (most inefficient …)
Internet banking tells phone customer services to request a debit card, customer service tells me send email from internet banking-I was in this loop for 3 weeks-finally giveup.

Keep your life simple do NOT bank with ICICI

I agree.. it is the worst bank ever.

My recent experience in the list of bad experiences with ICICI is their bill pay service which I agreed to use out of my stupidity.

ICICI had informed that I would get bill notifications and that the bills would not get paid until I approved payment.

Despite that ICICI kept payingthe bills without my approval, this happened despite me having set an autopay rule to pay the bills only if they were below Re.1/-

The best part is that ICICI kept paying the bills even though I removed the biller itself.

And yes, I also did contact the so called customer “care”.

Hail ICICI!!

Dear Customers (Anup and Neil),

Please write to us at headservicequality@icicibank.com with account number and contact details. Please use subject line as ” Comments from Site”.

Sincerely,

Uma Lakhani
Office of Head Service Quality
ICICI Bank.

September 30, 2008

Dear Sir/ Madam,

We greatly value your relationship with us. In the context of the developments in the international financial markets, we thought it pertinent to bring to you our perspective of the prevailing situation.

We would like to bring to your attention that the Indian banking system is well regulated and significantly insulated from global developments. This is because it is mandatory for all Indian Scheduled Commercial Banks to retain 34% of the deposit base in the form of Government Securities (SLR) and cash with RBI (CRR). Besides, sound policies of RBI have ensured prudent credit practices in the Indian Banking system.

ICICI Bank is already compliant with the BASLE II requirement in respect of risk management practices and capital adequacy. At 13.4%, ICICI Bank has one of the highest capital adequacy ratios in the Indian banking industry. Last year, ICICI Bank raised Rs. 20,000 crores (US $ 5 billion) of equity capital, which almost doubled our equity capital base. We have a net worth of over Rs. 47,000 crores (US$ 10 billion), again one of the highest in the banking industry in India We have consolidated total assets of over Rs. 4,84,000 crores (over US $ 105 billion), which is diversified across a wide range of asset classes across retail, wholesale and rural banking.

ICICI Bank is amongst the most profitable banks in India. In FY 08, ICICI Bank made a profit of Rs. 4,158 crores (US$ 900 million).

ICICI Bank has the highest credit ratings in the Indian financial sector. We have AAA ratings for our instruments, such as senior bonds, subordinated bonds, and deposits. We have the highest foreign currency bond ratings assigned to any Indian bank from Moodys and S&P.

We continue to invest in growth, indicating our confidence in the opportunities in the Indian market. In 07-08, ICICI Bank added 650 new branches, taking the total strength to over 1400 branches.

We thank you for reposing trust in us over the years. We look forward to setting new benchmarks in service levels in India and to create a bank that you will continue to be proud of.

As a testimony to the above, please find below the clarification given by Reserve Bank of India.

Date : 30 Sep 2008
RBI Statement on ICICI Bank’s Financial Position
There are reports in some sections of the media that based on rumours regarding the financial strength of ICICI Bank, depositors are withdrawing cash at its ATMs and branches in some locations.

It is clarified that the ICICI Bank has sufficient liquidity, including in its current account with the Reserve Bank of India, to meet the requirements of its depositors. The Reserve Bank of India is monitoring the developments and has arranged to provide adequate cash to ICICI Bank to meet the demands of its customers at its branches/ ATMs.

The ICICI Bank and its subsidiary banks abroad are well capitalised.

Alpana Killawala
Chief General Manager

Press Release : 2008-2009/412

Sincerely,

Uma Lakhani
Office of Head Service Quality
ICICI Bank Ltd.

Dear Sir (Shijo),

Please write to us at headservicequality@icicibank.com with your contact details. Please use subject line as ” Comments from Site”.

Sincerely,

Nazia Sayeed
Office of Head Service Quality
ICICI Bank.

In the last few years, the easily available credit cards and loans in the
market have superbly enabled us to increase our purchasing power way beyond
what our salaries ever could.

I can now buy just about anything on EMI by availing of these loans and
credit cards - be it a car, a house, expensive jewellery or a branded watch
that costs almost more than 10 times my salary! What bliss…. and all
because of the availability of credit at this age. Its a lifestyle I
so enjoy, but one which I know I must curb at some point. I have been
telling myself that I should stop spending too much on my card because the
bills at the end of the month tend to bother me. This heavily
credit-dependent lifestyle makes me feel good and experience things I
couldn’t
otherwise, but it also stresses me out every now and then. I tell myself and
I want to stop but I can’t seem to! It’s almost like an addiction now. It’s
frustrating every now and then.

Anyway, logic not prevailing, I have been continuing the same lifestyle. I
don’t think I will ever be able to stop it completely but regulating the
habit is something I am looking at now. I have begun to search for some way
in which I could possible get some professional guidance on “how
much” of this indulgence was ok for me at each point. To what extent could I
indulge and still manage to pay my bills and EMIs? To what extent can I
afford to live on credit and yet not be stressed about the bills?! How many
loans can I take and still manage to pay off the EMI’s comfortably every
month so that I am not in a situation where I have no money in the last week
of every month!?? For how many months of
the year can I afford to continue paying the minimum on my credit card?

Would any of you be aware of any such service that I can avail of? Who do I
approach for such advice? Would be great if you could write in and advise me
people!