For them you are just another “Irate customer” who is to be avoided.

Like Bond said…the only way to get things done is by 1. mailing to kamath.kv@icicibank.com
2. Inform media with evidences
3. Avoid banking with them

YOU ALL NEED TO UNDERSTAND THAT ONLY WHEN YOU STOP BANKING WITH THEM WILL THEY START PAYING ATTENTION

I can now buy just about anything on EMI by availing of these loans and
credit cards - be it a car, a house, expensive jewellery or a branded watch
that costs almost more than 10 times my salary! What bliss…. and all
because of the availability of credit at this age. Its a lifestyle I
so enjoy, but one which I know I must curb at some point. I have been
telling myself that I should stop spending too much on my card because the
bills at the end of the month tend to bother me. This heavily
credit-dependent lifestyle makes me feel good and experience things I
couldn’t
otherwise, but it also stresses me out every now and then. I tell myself and
I want to stop but I can’t seem to! It’s almost like an addiction now. It’s
frustrating every now and then.

Anyway, logic not prevailing, I have been continuing the same lifestyle. I
don’t think I will ever be able to stop it completely but regulating the
habit is something I am looking at now. I have begun to search for some way
in which I could possible get some professional guidance on “how
much” of this indulgence was ok for me at each point. To what extent could I
indulge and still manage to pay my bills and EMIs? To what extent can I
afford to live on credit and yet not be stressed about the bills?! How many
loans can I take and still manage to pay off the EMI’s comfortably every
month so that I am not in a situation where I have no money in the last week
of every month!?? For how many months of
the year can I afford to continue paying the minimum on my credit card?

Would any of you be aware of any such service that I can avail of? Who do I
approach for such advice? Would be great if you could write in and advise me
people!

A man’s account had been phished (NOT MINE), and that money was sent to me by the phisherman and I credited a vendor to whom the payment was being made. The phished account owner ADMITTED that he had unwittingly given his password code, etc., to the phisherman but ICICI Bank took it out of our account because they had already refunded HIM!!! ICICI KNEW that the man admitted that he had been phished, and still stole it from us! I went to Lower Parrel over that deal all to no avail. They asked me for things I had no ability to produce that didn’t even bare on the circumstances, so we just lost the money. Think again if you don’t imagine I was madder than hell! Think again if you’re looking for a bank to do business with!

Uh … Nazia, no need to ask me to write your office. Birds of a feather DO flock together, once a bankster always a bankster.

What do you do when a gun is at your head and the thief says, “Your money or your life?” Do you plead with him that your children need to eat? Do you think he cares? That’s all a letter to Nazia will do. She works for the thieves, and she’ll lie for them in a heart beat. You can make book on it! I’ve got two other stories to tell, but will spare the ink at this point. Donal

Please write to us at headservicequality@icicibank.com with your contact details. Please use subject line as ” Comments from Site”.

Sincerely,

Nazia Sayeed
Office of Head Service Quality
ICICI Bank.

Dear Sir/ Madam,

We greatly value your relationship with us. In the context of the developments in the international financial markets, we thought it pertinent to bring to you our perspective of the prevailing situation.

We would like to bring to your attention that the Indian banking system is well regulated and significantly insulated from global developments. This is because it is mandatory for all Indian Scheduled Commercial Banks to retain 34% of the deposit base in the form of Government Securities (SLR) and cash with RBI (CRR). Besides, sound policies of RBI have ensured prudent credit practices in the Indian Banking system.

ICICI Bank is already compliant with the BASLE II requirement in respect of risk management practices and capital adequacy. At 13.4%, ICICI Bank has one of the highest capital adequacy ratios in the Indian banking industry. Last year, ICICI Bank raised Rs. 20,000 crores (US $ 5 billion) of equity capital, which almost doubled our equity capital base. We have a net worth of over Rs. 47,000 crores (US$ 10 billion), again one of the highest in the banking industry in India We have consolidated total assets of over Rs. 4,84,000 crores (over US $ 105 billion), which is diversified across a wide range of asset classes across retail, wholesale and rural banking.

ICICI Bank is amongst the most profitable banks in India. In FY 08, ICICI Bank made a profit of Rs. 4,158 crores (US$ 900 million).

ICICI Bank has the highest credit ratings in the Indian financial sector. We have AAA ratings for our instruments, such as senior bonds, subordinated bonds, and deposits. We have the highest foreign currency bond ratings assigned to any Indian bank from Moodys and S&P.

We continue to invest in growth, indicating our confidence in the opportunities in the Indian market. In 07-08, ICICI Bank added 650 new branches, taking the total strength to over 1400 branches.

We thank you for reposing trust in us over the years. We look forward to setting new benchmarks in service levels in India and to create a bank that you will continue to be proud of.

As a testimony to the above, please find below the clarification given by Reserve Bank of India.

Date : 30 Sep 2008
RBI Statement on ICICI Bank’s Financial Position
There are reports in some sections of the media that based on rumours regarding the financial strength of ICICI Bank, depositors are withdrawing cash at its ATMs and branches in some locations.

It is clarified that the ICICI Bank has sufficient liquidity, including in its current account with the Reserve Bank of India, to meet the requirements of its depositors. The Reserve Bank of India is monitoring the developments and has arranged to provide adequate cash to ICICI Bank to meet the demands of its customers at its branches/ ATMs.

The ICICI Bank and its subsidiary banks abroad are well capitalised.

Alpana Killawala
Chief General Manager

Press Release : 2008-2009/412

Sincerely,

Uma Lakhani
Office of Head Service Quality
ICICI Bank Ltd.

I pray god to enable the provision of suing the bank in US courts. Now they have US branches. Since they always almost certainly commit serious mistakes to the disadvantage of customers, it is very easy to make money out of their blunders through US courts. One way it is better for us when they commit mistakes.

Everone please keep record of all communication. The bank will go bankrupt in months the moment it comes under the perview of US courts.

Please write to us at headservicequality@icicibank.com with account number and contact details. Please use subject line as ” Comments from Site”.

Sincerely,

Uma Lakhani
Office of Head Service Quality
ICICI Bank.

Hi,

Guys, we all know that the ICICI Bank is one of the best banks in the country. But how many of us know that many people are suffering because of ICICI Bank negligence.

Please read it carefully and stop banking with ICICI Bank.

• XXX tried to open a DMAT A/C with ICICI Bank.
• ICICI Bank says – it normally takes 15 days to open a DMAT A/C.
• For XXX it took around 40 days with many calls to the bank.
• Account opened at last but the welcome kit did not reach to XXX. Only he got few passwords by normal post.
• One day XXX is in office and gets a call from the ICICI Bank currier guy to receive some kit.
• No way can XXX come back to home to receive it. So the Kit goes back to Bank.
• XXX goes to nearest ICICI Bank, which is far away from XXX’s home to get the welcome kit.
• But the kit is not the DMAT kit but the Savings A/C kit which XXX had to open along with the DMAT.
• Still no trace of DMAT A/C. The passwords XXX got long back is with XXX and for more than 15 days and feared expired because of no implementation.
• Finally after many long phone calls and many requests, ICICI Bank sends 3 booklets kind of thing with DMAT A/C printed on it.
• XXX tries to open the DMAT A/C but since the passwords were not used for more than 15 days they were inactive by then.
• XXX again calls ICICI Bank to send a new set of passwords.
• Password reach to XXX, all good.
• XXX deposits 5000/- to ICICI Savings for DMAT trading.
• XXX now happily tries to open DMAT and tries to trade.
• Alas!! No success, DMAT A/C says PAN details not available with local ICICI Bank and XXX cannot do trading.
• XXX cannot stand with this. Already ICICI Bank deducted some amount form XXX savings for some strange reasons.
• XXX issues an ICICI check for Rs. 2000/- in favor of a Credit card, let’s use 5000/- to pay the credit card bills.
• The check is cleared.
• The remaining amount should be 3000/-.
• XXX issues another ICICI bank check for another Credit Card. This time, lets pay the remaining full amount left (3000/-) in ICICI Bank, to the credit card.
• The check got bounced.
• Credit Card Company calls XXX and informs the check bounce.
• XXX calls ICICI bank and finds out that ICICI bank, without informing XXX, has blocked some amount from the remaining (3000/-) for the DMAT account, the DMAT, that never worked at all.
• XXX starts fighting with ICICI Bank.
• After almost 4 to 5 months, XXX gets an answer from ICICI bank that the amount blocking has done by XXX himself. XXX is surprised, the DMAT that never worked, how and why XXX would block some amount and let the check bounce.
• Since there is a check bounce reflecting in the credit Card statement XXX is now in a problem. XXX cannot use this statement for any loan or any other credit card for 6 months form now, because the banks have started calling other banks to know if there is any delay in payment before issuing any Credit card or loan.
• ICICI Bank is blaming XXX for all the problems.

You may understand this story or may not. But keep away from banking with ICICI Bank.

Please forward this mail to all Indians and as many people as possible. Let them know just because some negligence how people suffer. It is our money which bank use to make money but never hesitates to blame us if things are not straight.

My recent experience in the list of bad experiences with ICICI is their bill pay service which I agreed to use out of my stupidity.

ICICI had informed that I would get bill notifications and that the bills would not get paid until I approved payment.

Despite that ICICI kept payingthe bills without my approval, this happened despite me having set an autopay rule to pay the bills only if they were below Re.1/-

The best part is that ICICI kept paying the bills even though I removed the biller itself.

And yes, I also did contact the so called customer “care”.

Hail ICICI!!