I wanted to buy Lion King 1 VCD for my friend, though Planet M is just 5 mins by car from my place, I decided to order the CD from Indiatimes Store online to avoid packing the cd and sending it to courier. (Wanted to send it to Surat, Gujarat)
All went cool till checkout, at the time of checkout it asked me to enter Indiatimes ID or register, I clicked on register option, registered the ID and then tried to login. The system didn’t allow me to login and asked me to register again….I clicked on Forgot Password link, entered the ID…waited…and suddenly some script error popped up saying page not found or something….
I went to their home page again and clicked on forgot password link from there, it took me to some other forgot password page….I entered my ID, it asked me the secret question and I was expecting it to send me the new password or show option to reset the password but instead of that it showed me my password on the screen…I was like WTF…
Okay…that part is over…I copied the password and logged in using same again but it showed me same error…now I got fed up and just clicked on the register link again….and WTF, it took me to indiatimes dating site registration page…
I entered the details and clicked on submit…hmm 10 seconds…20…30….40 seconds…sucks I closed the window, took car keys, went to Plant M and bough the CD…
It sucked totally…I wonder how they allow new customers to register shop on their site….
12-Nov-2006 at 1:09 pm
Well, I got my money back! After repeated calls and not budging from my position, I have been successful in forcing them to refund my money. It took 3 months, but I am glad. Indiatimes, we are done.
13-Nov-2006 at 8:39 am
good news from my side as well. I sent an email to 1. indiatimesshopping@timesgroup.com
2. icare@timesgroup.com and several other email ids i found on their site and in the email i threatened them of taking legal course as well.
Finally one fine day i recvd my book - anf after that, i recvd 2-3 mails from them saying ur book has been dispatched, ur book has been delivered etc.
Wonder which email id did the trick
13-Nov-2006 at 2:00 pm
I think you guys are very lucky in comparison to me. It is almost one and a half months that I have been waiting for the refund or the order but I could get none. Ultimately I am keeping my fingers crossed to see the light at the end of the tunnel as my case has been taken up by the concerned bank. Hopefully, it will deliver goods sooner than later to me. Justice delayed is justice denied and for that matter I have been, already, denied the justice I deserved. Now, in the name of any consolation I am expecting at least my bank will help in getting back my money. Friends plz do pray for me and will do the same for all my fellow sufferers cheated by these frauds (?).
Tshering Dukpa,
Gangtok,
Sikkim-737101
18-Nov-2006 at 3:07 pm
DEAR FRIENDS, AT LAST MY MONEY GOT RFUNDED BY THE INDIATIMES GROUP. I HAD VERY BAD EXPERIENCE WITH INDIATIMES SHOPPING, MAY BE IT WAS POSSIBLE BY YOUR MORAL SUPPORT, PRAYERS
AND THE SUSTAINED EFFORTS MADE BY MY BANK THAT THE MONEY I, ALMOST, HAD GIVEN UP GOT BACK TO ME. MY SINCERE THANKS TO ALL THOSE PEOPLE WHO HELPED ME IN GETTING BACK MY HARD EARNED MONEY. THE LESSON, WHICH I GOT FROM TIMES GROUP, HAS TOUGHT ME IS “THINK BEFORE YOU JUMP” AND THE WOUND I GOT FROM THEM WILL NEVER BE HEALED. THE GREATEST CONSOLATION I GOT IN THIS TRANSACTION WAS THE HELP OF THE CONCERNED BANK.
WITH WARM REGARDS
TSHERING DUKPA,
DEORALAI BAZAAR,
GANGTOK,
SIKKIM-737101
24-Nov-2006 at 1:55 pm
We deeply regret the inconvenience that may have caused to our customers. It is our constant endeavor to offer best of customer services. For any query/complaint/ suggestions, please contact us between 8:00 am – 8:00 pm, all days of the week on the following toll free nos:
1800 180 8800 from MTNL/BSNL lines
1800 102 8888 from Airtel lines
You can also reach us through the feedback link mentioned on the website http://www.shopping.indiatimes.com
24-Nov-2006 at 10:31 pm
I am assuming that the comment above does indeed “officially” represent Indiatimes; in which case, I appreciate their effort in showing up here and re-assuring us. It is good to know that you are concerned.
However, I like to point out that while this is a good first step, what is actually going to make a difference is you reviewing the way you do business and making better sense. Advertising Treo 650 and shipping a Sprint/Verizon version of the same here in India (as some have encountered) is *not* proper legal business. You may get away with it, but what it reflects of you is what you see written in the posts above. While I find it hard to understand how *any* reasonably decent, sensible company could get into such a business, I would be willing to re-consider provided I see something positive come out of it all.
Advertising products for half-price and shipping a sub-standard product is not the way to win customers. I would rather pay 100 bucks more if that gets me what I paid for and if you can assure me reliability and transparency in all aspects. Now, I don’t think I need to go on with what would constitute a customer-friendly online shopping experience. Its evident. Like Lycra advertises: you either have it, or you don’t.
25-Nov-2006 at 3:37 pm
Well the comments above by “Indiatimes customer care” is just to reassure that if you buy any product from them then those numbers have to be byhearted, cos’ there’s gonna be lot of calling.
I had pursued times-shopping for quiet sometime but never manged to get their cooperation.
I had no choice but to resort to Consumer Court and since September I have been attending hearing and my next hearing is on the 5th Dec (last one I guess) and I hope this will be the final show down.
If there is anyone who would like to approach consumer court, I would gladly help. Bringing these cheaters to justice is a must. I think, by bring these cheaters to book by all who are cheated can really make a difference to those innocent new victims.
Let join hands and fight this fraud.
I am not giving up and I will not stop.
03-Dec-2006 at 7:51 pm
Dear Friends,
This letter of mine is in reply to that of India Times Shopping, Customer Service. If I am not wrong, similar assurance was given by the Customer Service even before but there was no improvement in their dealings. As someone has rightly said, “Sorry doesn’t make a dead man alive”, faith once lost is lost for ever (Once bitten twice shy). I’ll be the last man on earth to shop again with them and I’ll discourage my entire near and dear ones to shop with them. I wont recommend anyone to become a victim of his or her own “HARD EARNED MONEY”. I know, myself, how I had been harrssed by them for my orders. No…..No..Not again my friends!!!!! Sukriya Mehrbani to all those who fought for their own cause or others’. Hopefully, I will not have to write on this site again but my heartiest thanks to the gentleman who opened this website whis has been working as a “Consumer Forum”.
Tshering Dukpa
Deorali Bazaar
Gangtok
Sikkim-737102
08-Dec-2006 at 4:02 pm
I FINALLY GOT THE ITEM FIVE MONTHS AFTER PURCHASE.
I went for 3 hearings at the consumer court. They ruled in my favour and send a notice to Indiatimes. They processed the order within 3 weeks.
FOR THE PAST 5 MONTHS THEY PUT ME THROUGH SO MUCH OF HASSLE. During this battle Indiatimes did not even bother to reply to any of my emails. They are just plain ARROGANT ARROGANT ARROGANT.
I PROMISE NEVER TO TYPE THEIR URL IN MY BROWSER AGAIN. I HATE THEM!
13-Dec-2006 at 7:06 pm
Even I had a very bad experience on Indiatimes.
I booked an airline ticket online.It showed many options of the Total cost for 1 Adult + 1 Infant. I choosed the lowest price,which took me to Spicejet site.I filled in all the details and then when the e ticket came it had only one Adult name. I called up spicejet and said that I booked for Two. But they said, no its for one person. I had to pay extra for my daughter. I called up Indiatimes 5 times, wrote to them, but never got a feedback or my extra money back.
This guys are there just to fleece you.
Beware..
25-Jan-2007 at 3:00 pm
Hi!
I just purchased Sony Ericsson T68i after seeing the add in news paper from Indiatimes. First of all they did not collect the cheque before 5-6 days from the order date. After 10 to 15 days they deliver the product. When I check - the display of images were not correct. After few days its key-pad and joystick was failed. And its batrray was good. It did not attach correctly. I complaint many times by mail. But no body replying. Even local service centre of Sony Ericsson raised their hands helplessly.
Can any body help me out.
It is a great loss of rs. 3000/- to purchase a moblie from Indiatimes shopping.
Do not trust them.
30-Jan-2007 at 11:56 am
I trusted them as they belongs to very famous newspaper and did not read all these reviews here and on mouthshut.
I ordered a item worth Rs. 8500/- and after many calls its showing status “Shipped with courier company [SAFEX].
and now I don’t know which courier company this is.
The nearest match is SAFEXPRESS which deals in Cargo & containers.
and Indiatimes guys says their system is down ,so they can not see the details.
10-Feb-2007 at 9:35 pm
Indiatimes shopping sucks!
Reasons:
1. They don’t have all the products that they so proudly advertise.
2. Their customer service is poor.
3. The call center guys are rude.
4. You cannot reach a higher official or escalate the problem.
The only thing they do best is to debit money from your credit card and they are so prompt at that.
I ordered a Windows XP GGK on 1st February.
My payment was verified on 2nd February.
And nothing after that.
Wonder when the status will change from “VERIFIED” to “SHIPPED”…
I tried calling customer care and the guy abruptly cut me off.. twice!!
Now that’s unacceptable! I guess many of you would have got similar experiences.
We gotta expose these guys! I guess the news channels could do something with this.. what say?
12-Feb-2007 at 8:41 pm
I didn’t read this page before I booked a Sanyo frost free refrigerator 700 Litre on January 29th 2007.
They were quick in taking money from my credit card. Further to it, the experience has been hell. The CSR would commit the delivery in the next 4-5 days, which would never occur. I lodged a complaint with CSR (who says expect a call in 7 DAYS from the tracing team [they are good at negotiating days.]), and I am planning to move ahead to the consumer court. Also, I plan to instruct my banker to take back the money transacted through credit card.
15-Feb-2007 at 4:41 pm
For a change looks like I had a relatively better experience. I ordered flowers for valentine’s day. it didnt reached on 14th. when I called on next day of delivery, I got good response from CSR at 01123278112 (someone name Om Prakash) . He agree to give me direct contact of vendor ‘Sparsh Floral Express - 9891026575 mr Gautam’. I called him and he was embarrassed for his mistake and replied they will deliver it right now. I just got a confirmation mail that its been delivered.
26-Feb-2007 at 3:37 pm
I am interested to purchase something from indiatimes I was trying on toll free number But it never called on that number pls give me any direct contact numberRegards
kumkum
01-Mar-2007 at 9:57 am
Well, even i had the worst shopping experience ever with indiatimes. Had ordered flowers on valentine’s day and they never got delivered. Well, to top it up, i made a complaint and asked for a refund. Nothing happened. So i called them up. They had marked the previous complaint as “query - resolved”. So i made another complaint and asked for a refund. I was assured that the refund will be done in 4 working days.
But it seems that they never work, since i have not yet got my refund.
Indiatimes suck big time. If there is a way we could ask the credit card and online banks to blacklist them, it would be a great favour to the online users.
Suggesions anyone??
05-Mar-2007 at 7:32 pm
I tried too teleshop from this site. Toll free number is very difficult to connect. The advertisement does not have enough information to order on cell. It just says SMS SHOP3 to 8888. When I tried I got return message to send complete address. Finally I managed to get them on telephone. But the payment terms and customer unfriendly. Thanks god I went through customer reactions on this site. I decided not to order on this site.
12-Mar-2007 at 5:50 pm
I had a terrible shopping experience on Indiatimes, where my order was not processed, and money was not refunded either for over 10 months. I finally searched through the names of the Timesgroup CEO, Board of Directors, etc and sent them emails for over thre weeks. Looks like this has done the trick, and my money has been finally refunded! You can also try sending mails to these people in case your complaints are not addressed: ‘vineet.jain@timesgroup.com’; ’sunil.lulla@timesgroup.com’; ’sumir.chadha@timesgroup.com’; ’surendra.jain@timesgroup.com’; ‘indu.jain@timesgroup.com’; ‘mahendra.swarup@timesgroup.com’; ‘dinesh.wadhawan@timesgroup.com’; ‘upen.rai@timesgroup.com’; ’sk.jain@sequoiacap.com’; ’sumir.chadha@sequoiacap.com’; ‘indiatimesshopping@timesgroup.com’; ‘icare@timesgroup.com’
13-Mar-2007 at 8:16 pm
I had a similar experience shopping with Indiatimes Shopping.
I had ordered a all-in-one printer model 4355 with 1 GB pen drive offered by them. I received a wrong merchandise which I communicated to them immediately on next day of the receipt. I had been pursuing with their helpline center regularly to take it back and replace. It took nearly 3 months for them to agree to take back the merchandise. Since then I have been pursuing with them for the refund.
They are now insisting that the order cannot tbe cancelled and trying to dump it on me.
I would like all the persons who have faced similar situations with Indiatimes Shopping should come to gether and teach them a lesson. Persons interested should contact me on my email. patrick@rediffmail.com.
22-May-2007 at 8:31 pm
Really its a bullshit shopping portal ever never ship the products but charge u multiple times.Misleading portal be AWARE!!!!
19-Jun-2007 at 5:41 pm
I have ordered a Sony Ericson’s p990i from them , around 10 days back.
after going thru these stories.. am worried . Just found out the phone is at the octroi.. and has not been cleared due to no documents provided.
The cell phone has been send without any supporting documents.
It was shipped by some seller called 1st wholesaler,
does anybody have his contact??
Thanks,
Hetul
24-Jun-2007 at 10:37 am
I was about to invest money on one of the product of Indiatimes.com advertised via luring ‘Readers offer’.Thanks to all of you for sharing your experiences with innocent shoppers. I have dropped the idea of shopping from the indiatimes.com. it’s better, you pay some 2-3 grands more and get a good product from the market than inviting mental hassles from Indiatimes.com
25-Jun-2007 at 11:17 am
Hi Hetul,
Even i ordered the same P990i phone on 9th June…I am too worried..till now no information regarding the product.The customer care people are telling it is not shipped till now.Since i paid through credit card it will take more time…Hope you would received the product.How is the quality of product shipped?? Please help me..\
thanks in advance
02-Jul-2007 at 9:31 pm
Hi all
I make purchases from indiatimes regularly.Although i also have had some problems sometimes but they do solve them regularly.And its easy to get in touch with the vendor directly.I ordered a j220i from 1st wholesalers and i got it right.
10-Jul-2007 at 5:48 pm
Folks,
Could i request someone to respond with the contact details of customer support of Indiatime Shopping? I had placed an order 4 days ago, yet there are no signs. Unfortunately, i couldn’t locate the customer support number in any of their communications.
Pls advice the path i need to take as many of you have gone through this path of unpleasant experience and have managed to get this resolved. Pls respond to sahil74@yahoo.com
Thank you,
Sahil.
17-Jul-2007 at 4:28 pm
Hi,
I ordered some toys & gifts for my relatives in India & 5 days passed, no response from Indiatimes portal… I find it very unprofessional.
Surprisingly the basket (”My Cart”) still remains outstanding & Two orders added in my outstanding order which I never ordered.
Am chasing Inditimes to findout whats wrong & no one seems to respond, eventhough they claim that all sales related questions are answered in 48 hours, its 5th day & still waiting.
Am thinking of taking this further with Verisign of some intermediate authority & more over I dont hink the payment page is sufficuently encripted.
Any contact number or suggestions or comments you people can give.
Thanks
Fasi Rahman
21-Jul-2007 at 7:02 pm
i have ordered a harry potter 7th book online through inditimes and they were supposed to deliver it today .
but still waiting anxiously for it , i have failed to receive it, it should have been better for me to get it by the book seller alone . i therefore strongly recommend indiatimes to view the matter seriously. the order no. is attached below….10698566.
thanks .
subhro mukherjee
22-Jul-2007 at 5:33 pm
i had pre-ordered the 7th book of Harry Potter and not yet got it. What’s the point in pre-booking something if i am not going to be able to read it on time. It’s totally unethical for them to behave like this. adding to which i can’t even find any contact to get in touch with them. order no is 110696142. i really feel indiatimes should look into this matter seriously. can anyone give me their contact number plzzz…
26-Jul-2007 at 12:53 pm
Hi,
Really it is bullshit portal. I ordered a Sony Erricson P990i to to gift some one and fill the shipping address of that person. Indiatimes send me a mail that your credit card billing address is different with your shipping address. It is really mental haressment. No customer care no is given. I have paid the amount using credit card what to do ????
Please away from this shopping portal.
Israr Ahmad
26-Jul-2007 at 12:55 pm
Hi,
They are asking me copy of credit card bill and both side xerox of credit card too. Does it make sence ??????????????????
Israr Ahmad
26-Jul-2007 at 1:13 pm
I honestly feel pity for all you guys !!
I have been a victim too and for last 11 months I have been waiting for some justice but don’t seem it will ever come.
In India the rich and powerful ruleZ. My case has been lying in the consumer court for last 11 months and it is still dragging.
I have given up any hope of a refund and hope of justice from the consumer forum.
I hope that anyone who wishes to purchase anything from timesshoppin.com be AWARE.
26-Jul-2007 at 1:56 pm
Never give photocopy of both sides of your credit card. It is like a blank cheque and can be used by anyone to do any type of fraud.
And then you would be running after the credit card company to rectify your statements
27-Jul-2007 at 12:37 pm
Hi mates,
Don’t lose your heart and never give it up, I am telling this particularly to Tashi. The strongest weapon of Democracy is the media, Print and Electronic. Just go on wrting to as many media as possible, you will be bound to get the justice you deserve. If you file a case in a court it will remain confined to the Court only and may be it takes years to get a virdict. The short cut to getting immediate justice is writing to the editors of News papers and Television Channels as I did myself to get the justice, make them naked in public and they will have no guts to make you one of their victims. Plz follow my suggestion and see the result. Before that collect as many emails as possible, of the editors of different News Papers and TV channels, which you can get from Google Search. Write a common letter and mail it as a multiple email in a single dispatch.
Wish you good luck in getting the long awaited justice.
Tshering Dukpa
Gangtok
Sikkim-737101
02-Sep-2007 at 10:57 am
Just shortly after the internet boom started, two kids whose parents owned an indian grocery store in the san fernando valley area (southern calif) started a website, eventually it got absorbed with a major india-based company that gave a indiatimes moniker (if my memory serves correct) Initially when it started, there were a lot of hoorey etc and many people were happy they got started but I guess as times goes by customer svs suffers as it happened in this case. sooo sad.
10-Sep-2007 at 9:23 am
Even i had very very bad experience with indiatimes
These guys are literally cheaters first i ordered Sanyo microwave oven the order was canceled after 13 days and they refunded the money. But even when i call their customer care several times. funniest thing is this the product sanyo microwave is still displayed on their website and ready for sale. Then i ordered for philips hdmi player and godrej microwave 18 days past what i can see is verified i called customer care several times but they can only do is pass your complaint and to whom they pass the complaint he never woke up means complaints goes to trash. my oreder no is 110771174, 110770116 Aug 23, 2007 Such a lousy service indiatimes gives one can’t think of it. I suggest never ever buy from indiatimes, ebay is far much better then this. I am planning to go in consumer court for this Publish in local news paper and taught them a lesson.
18-Sep-2007 at 9:48 am
Hi all!
Very interesting information! Thanks!
Bye
18-Sep-2007 at 11:31 am
I recieve my product Sony Erricson P990i. But is second hand. I check the talk time it showing 2 hr incomming and 1 hr out going. It is without bill.
19-Sep-2007 at 5:35 pm
Never again. I ordered a dvd player from Indiatimes Shopping. It got delivered, but as it turned out, the piece was damaged, did not have a remote nor cord that connects it to the TV set. But here is the interesting thing. It had a handwritten letter from a gentleman by the name of Mr. Prajapati with the complaint that it had not been working and that he wanted a replacement for the same. He had put his rubber stamp on it with his name, address and phone number. I called him up and talked to him about his experience. He confirmed that he had not returned the remote and the cord.
Next, I called up Indiatimes and lodged a complaint. It is the usual story with them…someone will call you up and talk about the refund…it will take 48-72 hours…if they did not call up, call us back with the complaint number that they gave during the conversation….etc…etc…
I advise everyone to steer clear of this and other so called biggies or reputed organizations and buy only what you can inspect, are reasonably sure the gadget will work fine and can get reliable service for it if needed.
Indiatimes? Nah…Never again!
06-Nov-2007 at 5:20 pm
I recently had one experience with Indiatimes shopping, the first and certainly the worst. I had orderered for an emergency lamp on 06th Sep, paid cash on delivery and I got the item on 07th of Oct’07. It was received in damaged condition and after nearly a 10 day follow up, they cared to give me the procedure for returning through courier. After sending I was promised of a replacement within 13 days and it never happened since then, i finally get a reply after another week’s follow up that the product is out of stock. I sincerely advise that purchasing through indiatimes is one of the worst means of blocking money and at the sametime not getting the required item. A strong NO to shopping through India times.They are just cheating people and enjoying money from their prospective customers
08-Nov-2007 at 8:04 pm
hey you all are very right…….. Once i booked a shakira-illegal and beyonce-b’day CD and i wanted it before the next month’s end. I kept on waiting and waiting that when will it come……but after getting fed up i registered a complaint to them on their web page….after that i got reply that they had cancelled my order!
But after that i tried ebay.in and i used to get my ordered things just after 1 week from booking date. And from that day i had always used ebay…i think it’s far way better than indiatimes!!
12-Nov-2007 at 10:22 pm
me ,i hv booked order through indiatimes &passing through very bad experience they r the ,entire team of indiatimes shopping r the worst ever &on i feel no one in the earth worst than them they r the cheat after gating money also they r unable to supply ,goods by double time to promise
19-Dec-2007 at 4:11 pm
SOPPING @ INIDATIMES SUXXXXX A BIG TIME…..
I cant explain how pathetic they are…they are cheaters and frauds…..It seems like to me that in INDIA online shopping can never be successfull unless we dont make strict rules and standards for such kind of cheaters and frauds. I trusted this site only bcoz it had a tag of indiatimes But now i have come to know money can make even indiatimes as cheaters. These guys are making money by cheating atleast thousand of customers everyday and will continue doing this…
There is nothing one can do about this. Untill we catch these guys and send them behind the bars. There customer service is totally dumb. They will not respond to your complaints at all.
One line is SHOPPING.INDIATIMES SUXXXXX
If anybody going to launch a case against them in the consumer caurt than plz let me know i ll help you in building your case. Or if anybody know where there centre is than lets take a stand that We will together blow thier NUTS out
14-Jan-2008 at 10:53 pm
I had booked an order of Imedia-12 Megapixel Camcorder (Order No. 110897709) on the month of December. Amount was cleared from my bank account. But today when I called up India time shopping (0991018888) to confirm the about the delivery status they said the product was delivered on 7th January 2007, but I have not received the product yet. Even nobody from Times of India called up to confirmed the delivery.
AS per rules the courier agent should delivered the courier to the right person who ordered it. If the courier was given to un-known person or any one else and not delivered to correct person in this condition the sender is responsible.
30-Jan-2008 at 6:50 pm
Hi guys
we have to find some hacker or lawyer to shut this site, big time cheaters
09-Feb-2008 at 5:49 pm
I do agree with, India Times Readers offer is purely cheating business, they do cheat the readers and custmer, by delivering inferior qualtity product, rather different products than what they advertise, I have purchased one Manual Jogger from India Times Readers Offer, the product shown in their advertisement I feel worth buying for the offer price, hoever to my surprise, when the product deliver to me is not the one which is advrtise and is of inferior quality and not as per advertisement. After lodging complaints and continious follow up I am not getting proper reply from these guys, they are cheater. It really surprising that how so renowned newspare can cheat their reader like this, but they do very easily . I would like request all the prospective customer not fall preay for India Times readers offer lucrative advrtisement.
Thanks
11-Feb-2008 at 10:18 am
Try Futurebazaar, rediff shopping, India plaza …..found it to be very good…good services…prompt replies….quick replacement for defective goods …try it
18-Feb-2008 at 11:44 am
If i would have been careful and read this, i wont have ever placed my order on this RUBBISH website..
All they know is to advertise and fool their customers.. Their systems, products, people, manager - are are a piece of shit and incompetent buch of asses…
Let me advice them to celebrate valentine 5 days later with their husbands/ wifes and see wht it feels like before suggesting that since too many orders, we couldnt get flowers delivered on 14th Feb.. Pah!!
MOST HORRIBLE CUSTOMER EXPERIENCE I HAD.. And not to mention that their agents cant escalate, their supervisors never avalibale an managers always in meetings.. Wonder wht they meet for- maybe to discuss how to make lives of customers more difficult…
BUNCH OF IDIOTS- thats wht these people.. i am surely going to lodge a complaint against them adn bring it to press.. Enough of their taking customers for granted !!
23-Feb-2008 at 6:33 pm
I ordered for a watch as a test case on 13-3-07. the product arrived at my address within 10 days. The watch was not in working condition from day one. I got in touch with India Times via e-mail and was told to resend it back for replacement.
I am still to receive the watch till date(23-02-2008)
I dont think these guys care about these comments/cases. I think the only option is to bring it in the open thru. their media competitors like Hindustan times, DNA, Deccan Chronicle etc. depending in which city it is published.
Stanislaus,
Mumbai.
07-Mar-2008 at 12:50 pm
i ordered a mobile through indiatimes on 16th. after 10 days when i checked about the status customer service told me this is registered on 20th only and would get the insturment in 10-12 days now it is 17 days and customer service still checking to know the status.
27-Jun-2008 at 8:40 pm
Hai Gus i dont knw why you suffer at all thse thing i am 4 yesr old customer of indiatimes shoping every time 1 got right product with in SLA period . So i so HAPPY WITH INDIATIMES CUSTOMER SERVICE , READER OFFER DEPT.. ALL THE BEST INDIATIMES REALY YOU ALL ARE GR8 KEEP IT UP BEST OF LUCK ………
27-Jun-2008 at 8:54 pm
Hai Sajad
I am also 2 year Old customer of indiatimes shopping hmm Also so Happy . I also got time to time delivery when i place order. Customr support is also very good. And also consern Dept of indiatimes is also gr8 . One day 1 customer suport Excetive commet me that you will get the call from our consern dept with in 24 to 48 hrs. But i got call with 12 hrs. That time i was so happy and Really Gr8 service of Indiatimes .. ALL THE BEST INDIATIMES SHOPPING
REGARDS
SAJU
08-Jul-2008 at 5:44 pm
Thats what you call is real WTF dont want to waste any more time by discussing the pathetic service once again better dont use it and tel others also to stay away & plz give all your F****** regards to indiatimes through these mail ID,s
‘vineet.jain@timesgroup.com’; ’sunil.lulla@timesgroup.com’; ’sumir.chadha@timesgroup.com’; ’surendra.jain@timesgroup.com’; ‘indu.jain@timesgroup.com’; ‘mahendra.swarup@timesgroup.com’; ‘dinesh.wadhawan@timesgroup.com’; ‘upen.rai@timesgroup.com’; ’sk.jain@sequoiacap.com’; ’sumir.chadha@sequoiacap.com’; ‘indiatimesshopping@timesgroup.com’; ‘icare@timesgroup.com’
08-Jul-2008 at 11:09 pm
Beware of these selfstyled satisfied customers of indiatimes online shopping. The people belonging to none other than indiatimes.com have, once again, playing their dirty tricks by posing themselves as real customers to dupe the new and ignorant customers.
12-Jul-2008 at 10:07 pm
Worst Service Ever
I have taken the services of indiatimes for my website registration and hosting services. Fist at the time of domain registration there employees did send me the account activation mail. After at the time of hosting i am not able to publish my website after number of repeated attempts. When ever you give a call to there help center no body picks your call. And if you send them any mail so they hardly reply. i am totally pissed off with the kind of service being provided by indiatimes
13-Jul-2008 at 10:00 pm
mail order bussiness in india is totally unprotected as many other bussinesses. in india cheaters have many ways of doing bussiness. anyway, thanks all mail-senders for alerting.
13july timesofindia pg13 shows an advt of indiatimes shopping. tel nos are provided-09867748888/09910118888.
if you have a problem why not write in readers letters of times. these companies are thugs and in a way times is an accoplice to it.
14-Jul-2008 at 1:20 pm
dear friend,in INDIA,commercialisation of moral values happen.all are just victims.capitalist,beaurocrats,politicians are gamming with people.justice system too corrupted.to fight against corruption is emerging need as second freedom of fight. Be activist of any anti corruption movement running nearby you.if you want to know how to fight corruption just email. lagerahonatubhai@gmail.com,gujaratvicharmanch@gmail.com,bharatiyamahilaparty@gmail.com
02-Aug-2008 at 6:15 pm
Hi Guys
Hmm Sahil..i Am so happy bcz i am daily shopping customer of indiatimes shopping. All time i got the good product and good services provided by indiatimes as well as customer services
By By and Tk Cr..
07-Aug-2008 at 7:10 pm
Hi Guys,
I’m a regular online shopper. I was planning to buy a digicam and was seeing the prices on the indiatimes shopping portal which was attractive. But i always go through the customer feedbacks when i buy anything from any portal and when i read few hundred lines of curses about them, i changed my plan, I would rather be happy to pay little extra and get the item rather then paying less and crying big time. Thanks guys.
cheers,
Nishant
08-Aug-2008 at 6:28 am
Thanks for this page. I was looking for an online shopping to buy a Mp3 player - something like the ipod. saw an advt regarding times of india shopping and was searching for the site thro google search. the first site lead me to your page which has so many disappointed customers.
Indiatimes shopping … nah…NOT FOR ME
I will drive to one of the hundreds near home……..
21-Oct-2008 at 12:01 pm
I had a similar experience with indiatimes, booked for a mixer grinder with free LG microwave, pick up 4 cheque came within a day and the mixer grinder came a few days later, but no sign of the microwave, called up several times with out any response, at last the microwave arrived but damaged so i returned it and then started my ordeal, these people did not bother to call back nor would they transfer to any superior in charge, at last after taking the name of my family lawyer and threatening legal action did the microwave arrive but even then it arrived by blue dart the dilevery guy would not let me open to check for damages, anyways the parcel was opened only to find the right side of the body of the microwave damaged………….
01-Nov-2008 at 8:36 pm
Had the worst shopping experience with indiatimes. I ordered a webcam worth Rs 1299. They shipped a camera worth Rs 745. This site is a joke.
http://laughlikecartoons.blogspot.com/2008/11/worst-online-shopping-experience-with.html
04-Nov-2008 at 1:40 am
Hi Guys,
I had ordered for MP4/DVD Player online i had recieved on time however when i tried to start it it did not at all. The lead provided for TV output broke in the first attampt. Now i dont understand that what should i do coz what they shown in the image online and what was delivered to me was tottaly different.. now i will surely go consumer court and will see these cheaters.
06-Nov-2008 at 3:36 pm
Another Sad and frustrating story…..
My family was planning to buy a new Food Processor. Since during this Diwali there were several offers floating around, we found one from Indiatimes in TOI.
It said Lowest Price Challenge .
There was a picture of a Phillips Food Processor that had 5 Jars for only Rs 2990/- We found the offer irresistible. I called up to order. However, since I had been dong some online research, I saw a similar price on the Indiatimes website for a Philips Food processor; however that had only one jar ( model # HR7620). I counter checked the same model on the Philips website, and it had only on jar per specs. So when I called the Indiatimes agent to place my order, I reconfirmed with him the model #. He gave me the same model # HR7620 and confirmed it has 5 jars as the pic in the newspaper adv. I ordered the product order # 111325159. This was around the 10th of Oct 2008. We received the product in about 10 days. And as I was expecting, it had only one jar. From there started a series of phone calls. I explained my problem and raised a complain # 815143. I was assured resolution/ action within 48hrs. As usual the agents keep promising, but no one @ the back end really working on the issues. There were no calls from them. I had to call back repeatedly and each time explains the problem to each new agent, who intern were only making promises of some one getting back to me. @ times when I asked to if I could speak with a supervisor I was kept on hold for 10 mts and then told no one is available to talk right now. It was frustrating. All this while I did not use the product that was kept packed up @ home.
Around 5th Nov, I was told we by them that they realized their mistake that the picture of the product was not what they were selling. A huge Fraud to fool people.
The resolution provided was to just cancel the order and return the product
I asked for compensation, and the agent told me he will get back….no one yet has got back to me.
So bottom lines ….don’t get lured by any print media offers of Indiatimes.
Sue them….
Ashish
10-Nov-2008 at 11:45 pm
We deeply regret the inconvenience that may have been caused to our customers. It is our constant endeavour to offer best of customer services. For any query/complaint/ suggestions,
please contact us at our e-mail mail ID - customerservice@indiatimes.co.in or at escalations@indiatimes.co.in
10-Nov-2008 at 11:45 pm
We deeply regret the inconvenience that may have been caused to our customers. It is our constant endeavour to offer best of customer services. For any query/complaint/ suggestions,
please contact us at our e-mail ID - customerservice@indiatimes.co.in or at escalations@indiatimes.co.in
19-Nov-2008 at 6:47 pm
I purchased 3 products under 60% Cash back offer out of which 1 order got cancelled and I received other 2. As per terms of the offer I needed to purchase worth 1000 and my 2 products crossed 1000 Rs mark so i was eligible for 60% Cash Back. I never received mail having Gift Coupons worth 60% of my purchase. On 12th Nov I send mail to customerservice@indiatimes.co.in stating non-receipt of Cash back yet but there was no reply. I called customer care on 14th and they provided 3 GC of 250, 250 and 182 resp. Two of the GC were already expired on 13th and one still active. They told me that I need to forward mail to customerservice@indiatimes.co.in with information for extension of validity as it has already expired and I received it expired. I did the same but no reply again. I called them today and they are not entertaining any extension saying that they have sent the mail long ago. I dont beleive that if they would have send it I should have received and I m not a fool that i will not use free GC to purchase.
Is there any chance that I can sue them for the same for higher penalties and that too not taking much monetary expenses as I know that they have bigger reach and I may loose case.
21-Nov-2008 at 11:16 am
Praveen write a mail to escaltions@indiatimes.co.in.
I had faced a lot of problem, but after postig the blog, i am getting positive response and hep from indiatimes.
I also posted my grievences on Mouthshut.com.
Try it!
All the best
22-Nov-2008 at 10:44 am
Shopping at Indiatimes.com site was a horrible experience. I quite agree with the other posts that these people are frauds and cheats. The customer care doesn’t work; agents are uncouth and drop the call at drop of the hat! Worse, the products don’t get delivered and oh yes, the supervisors are never available. I don’t know what can get worse, the products that they sell or their customer service - or perhaps I should dis-service/ harassment. Finally, I am also thinking of filing a consumer court case for non-delivery of the product that I had ordered. I strongly recommend anyone against buying from Indiatimes. Frauds and cheats behind a good brand like TimeGroup.
29-Nov-2008 at 3:33 pm
We deeply regret the inconvenience that may have been caused to our customers. It is our constant endeavour to offer best of customer services. For any query/complaint/ suggestions,
please contact us at our e-mail ID - customerservice@indiatimes.co.in or at escalations@indiatimes.co.in
Best Regards
Sajad Hussain