I wanted to buy Lion King 1 VCD for my friend, though Planet M is just 5 mins by car from my place, I decided to order the CD from Indiatimes Store online to avoid packing the cd and sending it to courier. (Wanted to send it to Surat, Gujarat)
All went cool till checkout, at the time of checkout it asked me to enter Indiatimes ID or register, I clicked on register option, registered the ID and then tried to login. The system didn’t allow me to login and asked me to register again….I clicked on Forgot Password link, entered the ID…waited…and suddenly some script error popped up saying page not found or something….
I went to their home page again and clicked on forgot password link from there, it took me to some other forgot password page….I entered my ID, it asked me the secret question and I was expecting it to send me the new password or show option to reset the password but instead of that it showed me my password on the screen…I was like WTF…
Okay…that part is over…I copied the password and logged in using same again but it showed me same error…now I got fed up and just clicked on the register link again….and WTF, it took me to indiatimes dating site registration page…
I entered the details and clicked on submit…hmm 10 seconds…20…30….40 seconds…sucks I closed the window, took car keys, went to Plant M and bough the CD…
It sucked totally…I wonder how they allow new customers to register shop on their site….
14-Sep-2006 at 1:08 pm
Well after a long communication gap, I got a call from the Indiatimes representative….He created a conference call me, the original vendor and himself. The vendor though initially refusing to accept the fact that I had been cheated, later asked me to return back the faulty Pen drive for a replacement. I have mailed it back to him and hope he returns back me the actual one shown in the advertisement! I am still waiting….
13-Sep-2006 at 5:00 pm
hi all..i had similar experience for my motorola mpx220…for all internet shoppers i have one advice..before u place any order, please see if the model is resaleable or not..else u wil end up buying a dumped model just like me…mpx220 are no more sold in u.s markets so i guess they end up in our pockets after burning a hole in them…so beware…
12-Sep-2006 at 4:22 pm
To add to the above; these motorola phones are not supposed to be sold in India; I had purchased an MPX 220 and the phone is a cracked Cingular phone. The support for Motorola would not support this instrument as they do not have codes for this.
They refered me to Cingular support; I decided to return my product. At this point after 3 weeks of hot pursuit they have picked up the instrument.
11-Sep-2006 at 11:21 am
~ timesofindia.shopping.com ~
Hi, 14 days of wait and the product has not reached me. I purchaed a phone on 14th Aug, 2006 and the same was shipped on the 23rd Aug, 2006 (as order details in times site) but till date the product have not reached, even after several complaints to the call centre.
On the 8th Sept, 2006. I filed a petition in the consumer forum (New Delhi) but have no hope in any Justice becasue the experience in the Forum was not what I expected. WHY?
1. Locating the office was a nightmare.
2. The receiption of the person who takes the compaint was very absolutely cold.
3. The draft of Rs. 100/- made in favour of “President, Consumer Dispute Redressal Forum” was refused.
4. Had to purchase a “Postal Order on Rs.100/-” again and had to submit it blank.
5. Finally my complaint was accepted but I was not given any acknowledgement that I had filed a petition, then when I wanted to withdraw my complaint, I was verbally given a case number, nothing in written. God Save my Soul.
6. I have been asked to report back on the 21st.
Well, that is my story. I just hope that I get justice and atlest get my payment back.
wish me luck folks.
Thanks
07-Sep-2006 at 12:17 am
I even had a bitter experience with Indiatimes. Not from Reader’s Direct but from Indatimes Shopping.
Few months back I purchased two air tickets. I received the tickets well in time. But while bidding there was a note in bold and red color that I will receive two shopping coupans of worth 150Rs each.
Till now nothing came, I mailed them many times, but all went in vain.
In the first place I am happy that atleast received the tickets on time. See how scared we are.
Now I started buying from e-bay. Its cool. But this is India people do cheat and people do get cheated.
05-Sep-2006 at 3:48 pm
This is atrocious!!! Isn’t there anyway of exposing the malpractice by the sellers of timesofindia.shopping.com or are those guys go hand in hand with times?????? I have been duped too, for last 22days I have been waiting for the product that I purchased on 14th Aug from Deals4All seller, and I am still waiting. This is a FRAUD in the open and no one seem to bother. These guys have to be brough to justice.
“From the perspective of e-commerce in India, the IT Act 2000 and its provisions contain many positive aspects. Firstly, the implications of these provisions for the e-businesses would be that email would now be a valid and legal form of communication in our country that can be duly produced and approved in a court of law.”
This means we should keep all the emails sent to us by the seller or times, which we can produce in court to fight. I have been giving a very strong thought of filing complain in consumer court. If there is nayone who would also like to do the same , lets join hand and fight the evil. “united we stand, divided we fall”
05-Sep-2006 at 3:08 pm
Hi Ravi,
I totally agree with you..
Here is my story…… All these are the mails i wrote to Times in wain….
Hi,
Please go throught entire email below. If you still need more details I can talk personally & explaint the pain I am under going because of the decision I took to buy a product as per direct to readers advertizement.
Being a prominent reader of TOI for past 10 years, I was impressed with the launch new service “Direct to readers” on your news paper. Also with the products being advertized in that column.
But….. the service I am getting after buying the product is pathetic.
Nobody in India times shopping even bothers to listen to the problem & today I do not have the product with me but still the EMI is being debited on my credit card month on month.
No mails or calls to the india times call center has resolved this issue from 1st of Aug’06 & I do not think people setting in call center have any botheration about my complaint.
Atleast 10 people till now have promised to call me back on this issue but have not bothered to do so.
Date: Wed, 23 Aug 2006 03:50:28 -0700 (PDT)
To: finms@indiatimes.com
Dear Mr.Mandeep,
Ref: Order No: 110245215
Sub Order No: 368724
This is with reference to the above mentioned order, dated 12th July.06. I had placed the order through India Times as per the direct to readers offer on times of india news paper. As per the advertisement given in the news paper & per the info on http://www. Shopping.Indiatimes.com, (http://www.shopping.indiatimes.com/ism/faces/tiles/product.jsp?productID=983105&catalogueID=195102&categoryID=&parentCategoryID=)
It is mentioned that this model handset supports GSM900/GSM 1800 MHz frequency. As per that, this phone is supposed to work with Hutch Network in Bangalore.
But after getting the handset I tried using my Hutch SIM in this handset & it was not detecting the Hutch Network.
I went through the document in the CD provided along with this handset & I understood that it supports only 900MHz. I called to Mr. Kalpesh of KMI Technologies (+91 9320099778) who has suplied this product, to confirm the same. He intern confirmed the same saying that this handset will not support 1800 MHz network.
With this I raised a escalation case with India times (Toll Free: 18001808800) to return this product, since it does not serve my purpose of using my Hutch SIM on this handset.
India Times Complaint No:197697, 229046, 233297, 238311, 246237, 252495
AFL logistics people picked (AWB No: 114337790221) up this package from my residence on 16th of Aug’06 along with all the accessories & the Free DVD player which had come along with that.
Today I got to know from AFL people that KMI business tech has refused to recieve the product for the reason not to pay octrai.
I request you to please look in to this issue immediately & ask KMI people to take back this product & refund the 2 months EMI amount Rs. 4,498/- you have debited to my ICICI credit card.
Thanks,
Sudhakar
04-Sep-2006 at 3:20 pm
IndiaTimes Toll free (BSNL and MTNL): 1800 180 8800, is not reachable. I get a message, your call can not be processed
31-Aug-2006 at 2:59 pm
Times of India ‘Direct to Reader’ offer is total bullshit. I ordered microwave cookware on 6th august 2006 using credit card. On 11th I got an email and sms saying,it has been shipped (dispatched). Ever since, I have called 4 times at their toll free customer center and every time they say “I have logged a complaint, it will be delivered in 4 working days or someone from tracing team will contact you”. For first two times, they didnt give me any reference no for the call. On my third call, the lady at the customer center told me that if a reference no is not given that means COMPLAINT IS NOT LOGGED. why?????
anyway, this time i got a complaint no. But even this was no good. 5 days later, I called them again. this time also, the guy at the customer centre told me “it will be delivered in 5 days”. no reference no… no tracing…
29-Aug-2006 at 5:03 pm
Well, gotta find out, I have no idea too. I am sure someone will comeup with something.