I wanted to buy Lion King 1 VCD for my friend, though Planet M is just 5 mins by car from my place, I decided to order the CD from Indiatimes Store online to avoid packing the cd and sending it to courier. (Wanted to send it to Surat, Gujarat)
All went cool till checkout, at the time of checkout it asked me to enter Indiatimes ID or register, I clicked on register option, registered the ID and then tried to login. The system didn’t allow me to login and asked me to register again….I clicked on Forgot Password link, entered the ID…waited…and suddenly some script error popped up saying page not found or something….
I went to their home page again and clicked on forgot password link from there, it took me to some other forgot password page….I entered my ID, it asked me the secret question and I was expecting it to send me the new password or show option to reset the password but instead of that it showed me my password on the screen…I was like WTF…
Okay…that part is over…I copied the password and logged in using same again but it showed me same error…now I got fed up and just clicked on the register link again….and WTF, it took me to indiatimes dating site registration page…
I entered the details and clicked on submit…hmm 10 seconds…20…30….40 seconds…sucks I closed the window, took car keys, went to Plant M and bough the CD…
It sucked totally…I wonder how they allow new customers to register shop on their site….
16-Sep-2006 at 3:04 pm
Hi,
I was wondering, how such a branded organization is maintaining still this web site. I have seen lots of comments atleast 1 person has NOT made good comments. I must say lucky. I ordered one Apicon cam for Rs. 3000, (They says market value 7000+), they took my order and after 20 days a courier has received, but I am affraid to take that, because I have read all comments in this site. Thank you all. Still how they are giving for cheaper prises that too all branded items?
16-Sep-2006 at 3:02 pm
I ordered a handycam (SONY) thro’ Indiatimes on 26/7/2006 and on 6/8/2006 I receieved info. from customer care that my order had been desp. thro’ ARAMEX courier on 5/8/2006 and would be reached to me within two or three days. And after a long period I could not received my order but received a call from them that the order had been cancelled due to the reason that the Handycam was not in a working condition and We have not another piece to deliver, but the same u can see on their shopping site for sale till date. And now they asked me to order again. what should i say NEVERRRRRRRRRRRRR….
16-Sep-2006 at 2:41 pm
My name is Rahul Shah and I am staying at Ahmedabad. Few days back, I have purchased pearl necklace through your website from Surat Diamond Jewellery Pvt Ltd. Since, quality of pearls were not good,so I returned it back. Few days after,call from Times of India came saying that u will received your amount in a week. But 30 days has passed there are no signs. Many times I gave a call but everytime no response. I am fed up with all and worst experince I have ever had.
15-Sep-2006 at 4:30 pm
THANK GOD… I saw this site before doing any business with Indiatimes.
15-Sep-2006 at 2:03 pm
Hey Amit, I dint do any such dumb thing. Within 2 weeks of purchase I raised a dispute with the Credit Card Issuer. They investigated the dispute and contacted Times Internet division of Times group. Times gave them a Sales Voucher and claimed that it was a legitimate transaction. JUST IMAGINE THAT!! No delivery of item. No reply to my emails. No transaction acknowledgement to me. BUT THOSE BASTARDS SENT THE SALES VOUCHER TO MY CREDIT CARD ISSUER. What the fuck do you do to such arseholes???
Anyway the credit card issuer closed the dispute as a legitimate transaction and took the money from me. Subsequent to which I filed a dispute with the Consumer Redressal Forum. I have also claimed for a compensation for mental torture.
15-Sep-2006 at 10:17 am
Amit, that’s an intresting fact but it doesnt work. Even before my payment via the credit card was claimed by the seller, I had spoken to the banking officer regarding cancelling the payment or like you say chargeback becasue it had been 15 days from the purchase date that I had not received my product but I was refused and I was told that only after 21 days of the purchase date the bank will have legal rights to cancell the transaction. Then on the 21st day, I was too late, the transaction payment had already been claimed by the seller and it was the 19th day after I had made the order.
So for me, even the banks dont come to our rescue, because I think its also the banks turn to make money out of us. Btw, I used citibank credit card.
Today 15th Sept marks the first day of one full cycle (14th Aug-14th Sept).
NOTE : I see there are so many of us, who has something or the other against shopping.timeofindia.com. Isnt there a possibility of group complaint? (Just an idea!!!!@#$)
15-Sep-2006 at 2:10 am
Vincent, don’t want to say it but you played dumb. When you didn’t receive your stuff within the time period they said they’ll deliver(wouldn’t be more than 1 month I guess) then you should simply have done a chargeback since you paid via Credit Card. Thats the whole point in paying via Credit Card, that you are safe from fraud upto 90 days from the date of payment. Your money would’ve been refunded to you within a day or so by the bank(& no questions asked) & it would’ve had done damage to Indiatimes’ Merchant Account with whichever bank they have it. If enough people do the chargebacks on not receiving goods, then Indiatimes’ merchant account will be cancelled by their bank as they would come across a dishonest business entity to bank, & they would have trouble opening another merchant account which they would definitely need to accept payments online so then they would really wake up to their senses.
14-Sep-2006 at 5:42 pm
Hi Vincent Morris, It is a coincidence that my hearing is also on the 21st at TIS Hazri. Hope to see you, cos’ more the better.
I ordered an iPAQ for 17K and never received it.
14-Sep-2006 at 5:33 pm
I purchased National geographic from them for Rs. 2500/-
They promptly took payment from my credit card. The transaction automatically got deleted from my history. It has been 3 months and it has not been delivered nor my money refunded. They did not reply to 5 emails I sent them. I sent them a legal notice by registered post to they Delhi address. No reply to that. I finally filed a case with the Consumer Redressal forum. The case will open for hearing on September 21st. Hopefully I will get back my money through the court.
14-Sep-2006 at 2:07 pm
I also placed order for motorola phone and it is already one month and i havent received it till date.
What the hell their customer care do only god knows
And abouve all they deducted money from my credit card well in advance & i am calling here and there to customer care indiatimes.
What should I do now ,any idea ,any hints