I have been using MTNL triband for more than a month now and yes I can include myself in one of their happy customers 
The speeds are very good, there is no downtime at all..till now I have not seen my net connection going down…(apart from daily disconnection at 11.54 in the night..I think it’s for NU plan…)
They have plans ranging from Rs. 199 (400 MB - 256 kbps) to Rs. 9,999 (18 GB - 2mbps) a month
The plans are very good value to money and you get what you pay for..not like local cable operators who charge more and give less…
Let me move on to everything step by step:
Requirements: You need a MTNL telephone line, machine with at least Windows 98 installed (of course you can use it on Linux or other OS too but they won’t be able to help you with that), Ethernet Card
- Registration Process: The registration process is very easy, you have to visit their telephone exchange, fill small form and submit it. The registration fees are Rs. 300 and Rs. 500 initial deposit for modem (if you are going to use their modem). If you have your own modem then you do not need to pay Rs. 500 extra. These charges will be added in your telephone bill. You can also register by calling them on their helpline number 1500 (Mumbai) but there is kind of risk in that, they might put wrong plan under your telephone number. It had happened to me, instead of NU plan, they had put me in pay as per use plan. (I will talk about it more later in this post)
- Time Required: They require around 1 week of time to get the things rolling but if it takes more than a week then it means that the time has come to visit telephone exchange and enquire about it. Reasons for delay can be problems with local server computer, issues with work orders etc…But visiting them personally will solve the issues quickly.
- Installation: Their person will call you before visiting your place, there is nothing much to install actually. You just need to change your IP settings and configure the modem with your username and password. The guy will configure the stuff for you and the things should start running in 10 minutes max.
- Things to be taken care of: First change your modem admin panel’s password. The admin panel is located here: http://192.168.1.1/ (that’s the default location)…the default username and password will be admin and admin. Now since it is very easy to guess so it is better to change it….to change the password, logon to the admin panel, click on tools tab and type in the new password.
- Troubleshooting: There is generally no problem with the net connection and you do not need to contact triband support…but if you are contacting them for some technical problem then do not expect them to solve your problem…you won’t find technically sound people, (of course they will be able to fix very basic problems) they will just have answers ready on their screen so if they see something which is not in their answer sheet then…they will give you complaint number and then be ready to follow it…you might need to visit the telephone exchange if they don’t reply in couple of days
or the best way would be, use google for technical errors you get, its very easy to trace out the problems - Customer Support: The people at MTNL (telephone exchange as well as on phone) are very polite and helpful but the only thing they lack is resources, they are ready to help you with their best but they don’t have enough resources, answers ready to help…The other part is, they do not have enough customer support executives (which again comes under resources but worth mentioning it again)…now you will get idea about it when you call them…when you dial 1500 or 1504, you will have option to dial 1 for Marathi, 2 for Hindi and 3 for English…whatever number you press the answer will be in Hindi or Marathi…so this shows that they really need some English speaking and technically sound people…
Here is my short story about their customer support:
I applied for Triband NU plan over the phone, I got confirmation with the registration number…I waited for a week or so, still no one has visited my place for installation, I called them up on their helpline, I was asked to confirm it with the telephone exchange people…I visited telephone exchange…enquire about the net connection….lady at the helpdesk wrote something on the paper and asked me to meet someone inside the office…I managed to find that person after asking few people…I gave her details about my registration…she told me, due to some server issues the person couldn’t come to my place but he will be there after 2 days…and dot after 2 days person came to my place and setup the net
So that part was over, I was very happy with the connection and was waiting to test out download speeds in the night…started the download…was getting around 25-27kbps on torrent downloads…I checked my online usage on their site…and was bit shocked to see the different name in the plan…I had applied for NU plan and it showed me TRIB_AA which is pay as per use plan…I called their helpline at 1.30 AM, I was not expecting anyone to pickup the phone but a lady picked up the phone, I told her about it, she also confirmed that its TRIB_AA, they have not given me NU plan…she asked me to call 1500 and get it changed…I called the other number…it was ringing…so I called in the morning and was asked to visit telephone exchange…I visited telephone exchange, the lady at the helpdesk asked me to meet some person inside (the same person I had met last time), I met her and gave the details…she looked in her files and told me that 1500 people told us to give TRIB_AA plan so we gave you the same…so…what next? She asked me to visit helpdesk and fill the form to change the plan, I did that…I got some receipt…and was told that it will be done within a day….I waited for 2 days…nothing happened…I visited their office again…I was told that someone did not close my earlier support ticket so it will be done once this ticket is closed by 1500 people…I asked her to do something and get it done…she called some person…and closed the support ticket and gave me new work order number….and told me that it will be done in a 2-3 days as the computer of the person who manages this was not working…..
I waited for 2 days, nothing happened, I called directly to the person whom I had met earlier (in the office)…I gave her my work order number and asked to check the status…she told me, she has not received work order from helpdesk and she will try to get it today and it will be done in 2 days…
Today, her last day of her “2 days”….
So I hope the plan gets changed by tonight…
Update - 12th Nov.: They deleted my account by mistake and it will be activated on monday….
Update 2 - 12th Nov.: My net is back….and now it shows me NU Plan
So this whole incident proves that, they lack proper customer support system, customers have to meet people who are in the testing room and get the things done, there is more of paper work than computerized things…so this leads to slow implementation of things…so being helpful and polite does not help, the people should be active and quick at the same time…..
So, to end the review….Pros include:
- Very flexible plans for everyone
- Less installation and registration charges
- Very good speeds
- Reasonable rates compared to other ISPs like TATA, Sify etc..
- No downtime or very less downtime
- Customer Support - very helpful people and very polite
Cons include:
- Takes time to fix the problem
- Lacks proper support system to solve user problems
- Customers still have to visit the telephone exchange to fix certain problems…it should be made online and with ease
I think above points should be enough to point out pros and cons of the MTNL Triband..
I hope you guys like it
Update: Don’t forget to read my bad experience with MTNL Guys
05-Oct-2008 at 1:00 pm
Hi Dimple Singh
Your username is your Tel No. (On which broadband is connected) and password is your CA No.(Pl check the tel bill on which the CA No. is printed)
05-Oct-2008 at 12:54 pm
Hi all
I am using the MTNL triband since the launch, it is really great. but since Sept’08 I facing the heavy MB usage problems, My surfing habits are same. In last 2 years I have hardly crossed my 400MB limit, my last months usag was more than 1000MB hence I hae deccided to check/test my usage since 1st.Oct.I am hardly using the net & my 5 days usage is around 125MB I have complained to MTNL, visited to QCS but nobody satishfied me why it is happining.
01-Oct-2008 at 11:52 pm
Hi,
I’m a Triband user.I just want to know my Username and Password which is provided by your ISP.
30-Sep-2008 at 9:48 pm
hi,
i mtnl triband user. i have tried cking my a/c balance login with the username (Telephone Number) and password as the CA Number. but it,s giving me some kind of error. also, the net getting disconnected many times, i made complaint against this on 1504 every time they give me different no’s to contact but till now no action has been taken against this.can u help pls………
16-Sep-2008 at 2:12 pm
hi, i wanted to know that how can we check the current broadband plan activated on MTNL Delhi broadband. The website bol.net.in is not working and i am not able to login into the site
10-Sep-2008 at 6:25 pm
hi,
i am currently using MTNL delhi broadband service.
the username ( my telephone no. ) and password ( customer account no.) as given by the installing person is not working. Can u suggest whom should i contact to retrieve the password back?
23-Jul-2008 at 11:45 am
Hi Deep,
I have taken MTNL broadband Plan of Unlt 512 KBPS for monthly 4500 i can connect to internet but not able to log in to inbox of rediff and yahoo i can log in to inbox of gmail and hotmail can u help me in this i have router Dlink 502T GLB
i had contact in mtnl call center they give me complent no. but after that nothing happend can u please help me in this.
Please reply I am waiting for u reply
19-Jul-2008 at 12:42 pm
Hi Deep
I live in Delhi and am unable to see the usage details on the site http://register.bol.net.in
It is throwing up a Blank Page instead. Can you help me?
Arnab
02-Jul-2008 at 9:38 am
(Mtnl Hai to sahi hai) ye vakya sahi hai aisa mera manna hai
29-Jun-2008 at 9:49 pm
Hi Sam
Just don’t think of measuring any download to ensure whether you will exhaust all 400 MB download.
Just relax - enjoy all your web site
In a day we hardly spend 3- 4 hours on internet
SO nothing normally goes as extra download charges
so dont worry on that
And MTNL definately will not charge for any calls during internet usage. It not like your telephone meter is on during that time. No No - please remove that from mind. You can keep your PC on internet entirely from morning to night. It will not take away in telehone call charges. Yes - you have to mind about electricity charges.
Apart from monthly rent of Rs 80/- for modem I suppose and fixed monthly rent as per plan - ther are no hidden charges.
Billing of telephone is also neet, particualr and without any problems
So just relax - you have got good thing with good speed and connectivity - Enjy the world of information
Bye
Shriram
29-Jun-2008 at 6:01 am
Hi,
Nice post, really helpful.
I was thinking of going for TriB 200p plan.
As I understand, whenever I access any website, it will download contents and I am allowed 400mb every month in the plan. If I exceed that, I need to pay Re. 1 per mb.
Would MTNL charge for telephone calls during internet usage. ..? Right now, I just have incoming calls on my mtnl land line …?
Also, are there any hidden charges apart from modem & monthly subscription.
Thanks in advance for the response.
–Sam
26-Jun-2008 at 6:27 pm
Hi,
I am MTNL broad band user with ADSL modem
I am having two locations where I have installed windows - XP and at both places am having broad band connection.
I am trying to use Windows Net Meeting for desktop sharing purpose from both places.
I have already installed net meeting on desktop of both PC’s
To dial another computer - I needed proper Internet IP.
SO I got that IP from one of the internet site called as myipaddress.com. My IP was like 54.120…… something.
To my surprise when I dial through net meeting - always message comes - other person not able to receive your net meeting call. Where as at the other end there is no call received at all.
I tried to ping the other PC through our regular ping command - to my surprise - both PC’s ping for each other without any problem.
I am not new to Net Meeting concept as I had worked this previously from other type of connections in my office.
But to my frustration - it seems it is not happning only in MTNL tri band connection.
I had even gone ahead to disable my firewall from both sides.
Nothing working………….
I need desperate help from sombody……..As am going totally mad…………..
If any one knows any further settings to be carried out, please let me know.
Or please give me someones phone number to whom I can speak and get guideance.
Shriram Joshi
26-Jun-2008 at 11:54 am
Hi,
I have recently gotten a Triband connection. However, from day 1, the problem is that whenever the phone is off-hook or engage the DSL connection works fine but as soon as the phone is disconnected or placed on hook, the DSL line gets disconnected. This is pretty contradictory to the normal problems faced by most users where the line disconnects after the phone is lifted. I have had the dsl connection checked at the exchange and there seems to be no problem with it. Have even tried changing the ADSL routers and splitters, but there isnt any change in the situation.
Any ideas on what could be causing this?
Regards,
Ashish K.
10-Jun-2008 at 7:13 pm
Hi,
I’m a new user of MTNL broadband. I have taken up 512KBps connection. My issue is that the connection is higly unstable. It goes off every 30 mts or so. Sometimes, it comes back in 5-10 mts, while sometimes it takes 30 mts or so. The technical support people tried changing the cable, recheckign the wiring but of no help. Its a struggle for me to keep myself online for hours together when required at work. Could you please suggest what could be the issue?
10-Jun-2008 at 12:25 am
Hi,
I am a new user of mtnl 256k trib unlimeted plan. I have been using it for almost a week. There are tow major problems :-
1. I get frequent disconnection and so i have to restart the modem . After restarting the modem all works fine.
One more big issue is that, whenever i get incoming call on phone, the internet get disconnected and does to resume to service. To solve this issue, i again restart the modem. i don’t know whats wrong…
2. I am shareing my internet among three of my friends. I have used a 8-port D-Link Switch. The problem is that
i am not so sure that if i can share the service(internet) or not. For some reason i don’t wanna ask the cc. I am so sure that many of you guys sharing their net.
The Question is, “IS THIS LEGAL TO SHARE THE INTENET ? OR NOT ?”
Details :
Device Info
Board ID: 96338L-2M-8M
Software Version: 3.00L.03.A2pB019a.d16i
Bootloader (CFE) Version: 1.0.37-0.7
This information reflects the current status of My DSL connection.
Line Rate - Upstream (Kbps): 262
Line Rate - Downstream (Kbps): 2044
LAN IP Address: 192.168.1.1
Default Gateway: 59.177.4.1
Primary DNS Server: 4.2.2.2
Secondary DNS Server: 203.94.243.70
Can any one help me please ? Guys please reply…..
09-Jun-2008 at 11:21 pm
Hi,
I am a new user of mtnl 256k trib unlimeted plan. I have been using it for almost a week. There are tow major problems :-
1. I get frequent disconnection and so i have to restart the modem . After restarting the modem all works fine.
One more big issue is that, whenever i get incoming call on phone, the internet get disconnected and does to resume to service. To solve this issue, i again restart the modem. i don’t know whats wrong…
2. I am shareing my internet among three of my friends. I have used a 8-port D-Link Switch. The problem is that
i am not so sure that if i can share the service(internet) or not. For some reason i don’t wanna ask the cc. I am so sure that many of you guys sharing their net.
The Question is, “IS THIS LEGAL TO SHARE THE INTENET ? OR NOT ?”
Details :
Device Info
Board ID: 96338L-2M-8M
Software Version: 3.00L.03.A2pB019a.d16i
Bootloader (CFE) Version: 1.0.37-0.7
This information reflects the current status of My DSL connection.
Line Rate - Upstream (Kbps): 262
Line Rate - Downstream (Kbps): 2044
LAN IP Address: 192.168.1.1
Default Gateway: 59.177.4.1
Primary DNS Server: 4.2.2.2
Secondary DNS Server: 203.94.243.70
Can any one help me please ? Guys please reply…..
06-Jun-2008 at 6:30 pm
A very good piece of information that had helped me to enhance my speed.
Also, it points towards the lethargic services of MTNL Guys.
Thumbs up for the author.
Sourav Mukherjee
http://www.travel-monitor.com
02-Jun-2008 at 11:06 am
i am holding TRI BAND PLAN TriB 199. but due to some reason i want to change my plan from TriB 199 to
TriB unlimited whose monthly charge is mentioned as 799 in your brochure. so please change the plan as mentioned above ,if be possible then please activate the change plan from this month. please inform me at above mentioned mail id.
22-Apr-2008 at 6:32 pm
Hi,
I am using broad band connection of MTNL. his services like a ox (No running No waling) very slow.
i would like to say don’t use this……….
21-Apr-2008 at 10:00 pm
usage for april
20-Apr-2008 at 9:30 am
Why is it that the M.T.N.L web page to check our broadband usage page, most of the time never opens?
It has become common to see the:
” The page cannot be displayed ”
The page you are looking for is currently unavailable. The Web site might be experiencing technical difficulties, or you may need to adjust your browser settings.
What more is required even after allowing the cookies for this site?
It is a moment of joy & satisfaction to get the web page: “ http://register.mtnl.net.in/ ” open & displayed on your computer screen.
How many of you have been able to open this web page?
Have patience… But…How…Much?
20-Feb-2008 at 1:59 pm
Virendra, you must be getting email coz you must have subscribed to email alerts. To stop these alerts, there is a ubsubscribe link at the end of that mail, please click on it and follow the instructions. It will take just 30 seconds to stop the mails
cheers
Deep
18-Feb-2008 at 7:23 am
Hey this is virendra …
I had once asked a question like 1 year back …
And due to this i have been getting constant mails from ur blog …. can u remove me from this blog list
10-Feb-2008 at 8:35 am
Hi all,
I have got MTNL triband connection , it is working fine on my windows but i could not get it working on my macbook.
bail me out of this situation
regards
raj
29-Jan-2008 at 9:12 am
I have been triband user for past 1 year.
I am pretty much satisfied by its service, but for past month or so i have had a problem checking my account balance, previously we could see that on http://register.mtnl.net.in
but i am no more able to check that, guess that site is no more working.
any ideas how to check our account balance now ??
22-Jan-2008 at 3:05 pm
hi,
i have a mtnl triband connection (dsl_399 plan).till recently my bill used to be nil but for last 2 months suddenly the usage has been crossing the free limit and it’s showing very high.can u pl.tell me
1)is it possible that someone else is accessing my account and using up my free mb’s?
2)also,pl.tell me wheter changing the password would help?
30-Dec-2007 at 12:12 am
hi,
i have a mtnl triband connection (dsl_399 plan).till recently my bill used to be nil but for last 2 months suddenly the usage has been crossing the free limit and it’s showing very high.can u pl.tell me
1)is it possible that someone else is accessing my account and using up my free mb’s?
2)also,pl.tell me wheter changing the password would help? we have 3 laptops connected with a wifi unit to this triband connection,and we use this telephone only for incoming calls.
regards,
anjali
10-Dec-2007 at 4:34 pm
I have applied for MTNL Triband on 27.10.2007,as my daughter will be appearing for her board exams in March 2008 and it would have been very useful for her in doing her projects,but unfortunately every time we get the same reply that connections have been cleared only upto AUG 2007,SO HOPEFULLY I CAN GET MY CONNECTION AFTER HER BOARD EXAMS
My land line number is 28415108
08-Dec-2007 at 3:55 pm
orkut is not working
internet explorer ka version kya hai
i think for orkut it should be 6 version
plz help me as early as possible thank you
05-Dec-2007 at 10:29 am
Hi all,
I’ve been a user of MTNL Triband on my desktop for the past 2 years and have been fairly satisfied with it.
I am planning to buy a laptop now. I wanted to know if Triband has a wireless facility so that I can continue to use the Triband on the laptop?
IF yes, what modifications would I need to do to my existing modem setup?
Please advise
25-Oct-2007 at 10:10 am
Hi i m not able to connect to internet. When i try to open IE it says unable to connect to DNS server. Pls suggest. My connection is MTNL triband and im using vista OS. It got connected when MTNL person came for installation. it worked for 2 days and now it gives DNS error. I am not able to locate problem.
Pls suggest
22-Sep-2007 at 1:39 pm
Hi,
I have recently got triband after facing lot of trouble from SIFY broadband who were disconnectig the services every now and then.
Triband is working in good speed (at least 2-3 times faster than SIFY. But the internet gets disconnected the moment telephone call is received. I am using D-Link ASDL 2+ router that has inbuilt splitter. If the splitter is in place then why does the internet gets disconnected? On switching off and on the modem, the internet works again after 2-3 minutes wait. D-Link has not provided power button, so I have to pull out the power wire and push it again to initialise the modem.
25-Aug-2007 at 2:06 pm
My bill went up by 17 times to 3605 rupees this month when there has been no special activity. I have been billed only the standard 190rs for over 9 months.
Any idea on how this could have happened?
Can hackers do this?Is there a faulty billing procedure?
13-Aug-2007 at 12:17 pm
My application no is brd07G-18/1 and applied on 18.7.07. Still I have not received any response. My father met exchange official (523, Chembur, Mumbai)and no date was given to him for installation. Don’t know what’s taking them so long.
12-Jul-2007 at 7:59 am
I assume most MTNL\ADSL guys use D’Link 502T modem.
From the email it seems the computer is unable to obtain an IP address from the DSL-502T router.
Try performing the steps mentioned below to resolve the issue.
Power cycle the router. Un-plug the power cable and plug it back after 20 seconds.
After the link lights on the router are stable, restart the computer.
Verify whether the computer is obtaining an IP address from the router.
Click Start > Run. Type in CMD and press Enter. At the prompt, type in ipconfig and press Enter.
This will display the adapter information such as IP address, Subnet mask, and default gateway.
To view additional information such as Mac address, DNS servers, etc, type in ipconfig /all.
To release IP address, type ipconfig /release.
To renew IP address, type ipconfig /renew.
If you are not able to get an IP address try setting one statically:
Step 1: Right-click on My Network Places and select Properties.
Step 2: Right-click on the Local Area Connection which represents your network card and select Properties.
Step 3: Highlight Internet Protocol (TCP/IP) and click Properties. Enter your IP information for your network. For example 192.168.1.2.
Make sure the default gateway and a DNS server is the IP address of the router (192.168.1.1).
You can also assign the DNS IP addresses provided by your ISP. If your ISP is MTNL assign the DNS IP addresses as mentioned below.
Preferred DNS : 203.94.227.70
Alternate DNS : 203.94.243.70
If the above steps do not resolve the issue, kindly reply back with the details of the steps carried out by you with the results.
Please send the email as an inline text and not as an attachment. Please compose the email as a new mail. Do not send attachments to techsupport@dlink.co.in . Do not forward the email as an attachment to this email address. Kindly send your attachments at tech@dlink.co.in
Further technical requests that are not related to this issue should be submitted via the email form at:
http://www.dlink.co.in/dlink/support/tech_support.asp
10-Jul-2007 at 2:57 pm
Hi,
I once formated my PC and reinstalled Windows XP SP2. After that I set my LAN settings to “Automatically detect settings”.
Now I am not able to access net. I shows the message “Page cannot be displayed”.
Can anybody help me out.