Theplanet.com support rocks
They simply rock…I have been hosting with ThePlanet for more than a year now, they have been really helpful when I had issues with remote backups (Disksync) and recently when one of my servers was heating up without any reason…
The server was showing very high load for quite sometime, I had to reboot it more than thrice in 3 days and today it crossed all the limits….5+ load for more than 6 hours and that was making me worry…the worst part was, the server was not allowing me to login through SSH also…
I waited for sometime, nothing happened, I rebooted the server from WHM…and it never came up…I opened ticket in ThePlanet admin panel, they rebooted the server from their side…things were working fine for them…but still I was not able to login through SSH…the machine used to hung when I try to login…I contacted them again…they shut down the machine, checked it personally and got the machine up within 1 hour…
This is not the first time they have been so quick…
When I bought the server their support response time used be bit slow but always with proper solution but now they have improved a lot and have become very quick…
So if you are planning to buy a dedicated server then I would strongly suggest ThePlanet.com
Posted under Customer Support by Deep5 Responses
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Are you serious? This is the worst datacenter I have ever been unlucky enough to do business with. RUN from the planet if you know what is good for you.
by: Rob, Jan 10th at 6:00 am
Hi,
I am with them for more than a year and till now absolutely no problems at all..
What problem did you face?
Deep
by: Deep, Jan 10th at 9:51 am
ThePlanet.com also provide internet services to the KKK and Stormfront which is a ‘white nationalist’ organisation as well as to a fake airline company.
by: Michael Forsling, Jul 5th at 11:52 pm
Hi ,
i am looking into some hosting providers ,i have someoptions like dedicatedhosting.com,theplanet.com and servepath.net Which is best one?
by: Gokul.S.Kartha, Jul 13th at 4:19 pm
check softlayer.com they are pretty good. Support is very quick and stability of network is also fine.
by: Deep, Jul 13th at 9:23 pm