If someone offers you a free lifetime credit card and if it is SBI, then please please please for god’s sake do not ever accept the offer. I have already made a mistake by applying for the SBI card and I do not want you guys to make the same mistake again.
Here is my story:
I had applied for lifetime free SBI card though Lifestyle departmental stores. I used the card on few occasions and cleared my payment from time to time. At that time I was using SBI’s online facility to check my invoices because I was not getting invoices by post. But After sometime, the online site stopped accepting my username and password and new registration also did not work. After 4-5 months a person from SBI visited my place and asked for the payment. On inquiring, I was told that I have to pay some Rs. 590 as installment and my alleged pending payment was around Rs. 3,000.
After talking to the manager, I got to know that invoices were being sent to wrong address and this way the interest got added with the actual amount. The person apologized for the same and assured me that he will send fresh copy of invoice with correct amount within 2-3 days. But till date I have not received that! After 3-4 months, I started getting invoices with the same incorrect amount.
I called up customer care regarding this issue. I was told to get in touch with GE via email. (feedback.gesbi@ge.com). But instead of getting a proper reply, I received a reply after 20 days stating that they were not able to find my account information in their database.
During this period, I started getting harassing calls from Payment Department (Delhi) daily at around 9.30 AM. The calls did not stop despite explaining them the reason every time. After few days, I spoke to a person named Sumit and he assured me that I will have to pay just the actual pending amount i.e. Rs. 1468 and rest of the charges will be waived off as they were incorrect.
However, to my utter dismay this too did not help. The invoices with incorrect amount did not stop. I tried to explain my ordeal to customer support person again but the representative (Ashish Gupta) was not able to understand the issue and kept on saying that I will have to pay the whole amount.
To make the things worse, I got call from their payment department again, this time the lady was kind of rude. I explained the issue to her but she was just blaming everything on me saying it was my responsibility to pay the amount. But she did not say anything when I asked about their responsibility to send the invoice on time and to the correct address. She again asked me to pay the principal amount (Which I had paid last time), I asked told her to speak to Sumit (the guy who had asked me to principal amount of Rs. 1468 and they will waive off rest of the incorrect charges) but she said, she does not know him as they have 1000s of employees working there. I do not understand, if they have 1000 employees then why can’t they make a simple log of calls made to customers?
I have asked the lady to send me the statements again and I will pay off whatever is the principal amount is. But after that I am not going entertain these guys at all. Let them do whatever they want.
So moral of the story? NEVER EVER GO FOR SBI CARD, ONE OF THE WORST CREDIT CARD COMPANIES. TOTALLY UNPROFESSIONAL COMPANY WITH WORST CUSTOMER SUPPORT.
Update: If Bank fails to solve your queries then you can also send your complaints to Banking Ombudsman on RBI Website
Update: SBI had sent me legal notice to pay the dues, I also sent them legal reply (My friend, who is also Lawyer sent it on my behalf). The calls stopped suddenly and today I got the statement with all the charges reversed, the total amount payable was 0 (Zero). So finally, I managed to get rid of SBI card 
05-Oct-2008 at 11:57 am
the sbi has spoiled its name because of the sbi cards,the main reason behind is to harass the customers by charging them unnecessarily and then reverse only on the instance of the customers,in case no objection is filed that unwanted amount goes to the bank.Yes it is the worst card,rather all credit cards are like that.
29-Sep-2008 at 3:37 pm
SBI Card people are actually gonda money lenders.last year a lady called me up and asked for a personal loan.when i declined she insisted that i accept as i will be getting a free trip to goa.and the repayment will be low and with less interest.
the next month a D>D was sent to me for 95 thousand rupees deducting the interest.the e.m.i was 2500/month. i paid 3 e.m.i on the 4th month i got a statement that i am supposed to pay 1,30,000 rs.and min due was 25,000 rs.as i had not made any purchases frm the card.i enquired with them but a person called up and thretened me. i paid 20,000/-.next month i recieved a statement ssaying i have to pay 1,20,000/ and min payment was 20,000/ .what am i supposed to do?
29-Sep-2008 at 2:43 pm
And here’s my story. Iam an SBI card holder for more than 8 years. I paid all sort of charges during the first year. Later they waived off my charges every year. In between, I made a request to SBI to change my payment schedule, but they informed that they will note be able to change the pay dates. Last month I found that I have been charged annual fee for my card. By seeing this I spoke to the customer care and they confirmed that they will not be able to reverse the annual fee. So I made a request to close my card. I called up after a week and got a verbal confirmation that my card has been closed, but I still get messages on my mobile and I can still access my account online…
23-Sep-2008 at 3:04 pm
Thanks friends for letting me know abt SBI credit card
i was abt to apply for one.
20-Sep-2008 at 4:13 pm
Happy SBI Card Holder - Actually on a serious note.. if you see the problem is not with the defaulters, the problem is how SBI / GE deals with their own customers.. if you look at my case.. it was not about defaulter thing but it was more about the way they handled the case by putting up false charges… they even sent me legal notice about it.. but I slapped the same on their face and they made all the charges as 0.
So the question is about ethics here.. I am not saying other card companies are good but they are atleast much better than SBI.. I dont know how SBI got the award it is surely not worth it..
20-Sep-2008 at 4:02 pm
Thanks Deep for giving me such a nice platform to interact with few ignorant people……….who get into trouble just bcoz of their lak of knwledge……I m not happy with only SBI cards but also with ICICI, HDFC & CITI BANK CARDS………..and all of them explain their schedule of charges very well..but u just need to spare 5 minutes out to read that……….
19-Sep-2008 at 11:13 pm
“Happy SBI Card Holder” - Welcome to “SBI Zindabad” club.. and congrats for being the first member..haha
19-Sep-2008 at 10:34 pm
Read this comment again & realize….(posted by roushan on 6 jun 2008)
I am surprised to read so much negative about
SBI Card. I am using their card for the last 11 years
and over the years they have upgraded my
cards from classic to the GOLD card now. Now the primary
and the add on card both are free. Never had
problem, although sometime by mistake they include
annual charge, add on card charge but after I
explain to them they immediately reverse the charges.
19-Sep-2008 at 10:29 pm
SBI Card voted most trusted brand in Reader’s Digest survey
SBI Card, a joint venture between State Bank of India and GE Money, has won the Gold Award as India’s most trusted brand in the Credit Card category in Readers Digest Trusted Brand 2008 Survey.
SBI Card is one of the largest credit card issuers in the country with over 3.2 million credit cards in circulation, a release here stated.
Readers Digest Asia Trusted Brands Survey was launched in 1999 and has been carried out annually for the past ten years. The survey was conducted in Asia across eight markets and 43 categories.
Nirupam Sahay, Chief Marketing Officer, SBI Card, said SBI Card was mission-inspired to make life simple for its customers through convenient and customised services.
(((This is not my own article u can chek it at ….http://economictimes.indiatimes.com/Personal_Finance/Credit_Cards/News/SBI_Card_voted_most_trusted_brand_in_Readers_Digest_survey/articleshow/3075211.cms)))
And I think 90% of you guys who have posted their complaints here are intentional defaulters…….or u guys dont have knowledge about how to use credit card….or u guys are really illetrate…..or u guys are perfectly mad…….who all have time to post ur bad experience here instead of getting ur problem solved……through various options provided by SBI CARDS to contact them…..now according to me the credit cards of all you guys should be cancelled by all the banks…
18-Sep-2008 at 3:20 pm
Yes, SBI Card is the worst ever card in India.
In July 2006, I had deposited a cheque towards payment for this card but unfortunately I had not signed the cheque, well before the due date. Realising this, I deposited another cheque and this payment was cleared very well within 3 days of due date. However, this info was not updated for the SBI card telecalling system and in a week’s time, I was called several times, in a day asking for the payment. I received at least 10 to 15 calls from SBI card even late evening around 8:30 Pm or even later, and everyday they called. I decided to cancel this card immediately and
after paying all dues and cut the card and deposited and the payment was acknowledged by SBI Cards.
However, in Nov. 2006, again SBI cards started calling me saying I am owing them more than Rs8000 and they were offering to waive 50% of that. Since then, every month they were calling till Jan 2007, and I told them that they have to close the account, as I had already paid my dues and in fact I had paid in excess of my dues.
Today, after nearly one and half year, they called me and asked for payment of Rs.8196 and they were again offering to waive 50% of this amount. What nonsense is this? If I owe some money to them, what they should have done is, they should send the card statement, which they did not. And at least they should be able to explain what I have spent this amount for. They don’t have any details. They are not able to provide the card statments. But, now, I understand that they have complained against me to CIBIL.
What a worst kind of operations this idiotic SBI Cards are doing. And when I was holding the card, there were numerous charges like Rs.8.24 for interest charges, 14.56 towards insurance, which I had never agreed to.
If someone offers you an SBI Card even if it is lifetime free also, please don’t sign up.
15-Sep-2008 at 8:11 pm
Apun to sala darr hi gaya hai…
SBI Credit CARD is the worst CARD to be ever used
They are Now telling me that its a annual charge paid card. Whereas initially it was a fully LIFE TIME FREE CARD.
Ajay Bluemars Kuma
–9811980756–
13-Sep-2008 at 1:50 pm
Dear All,
Fortunately we had a forum to share our grievence. I firmely believe that some strong action/movement is required to stop the atrocities against the innocent customers. I am one of the unlucky guy who had chosen this card now repenting a lot to stop their harassments which also target your family. they start calling yu at 9.30 AM if yu do not answer, next call goes to your home. even after paying all that money lendered + interest. they are raising fresh false statements which God only knows how they reach that amount. Some legal action is strongly needed to curb this goondas and their illicit trade.
12-Sep-2008 at 9:09 pm
absolutely… the homepage does not come up 8 times out of 10 times… then login problem is perennial… god knows why they can’t maintain a site.. truly SBI..
pathetic.. they are still living in the 19th century…
06-Sep-2008 at 1:02 pm
IT IS REALLY STUPID. SIMPLY THEY ARE DEBITTING THE AMOUNT TO MY S.B.ACCOUNT SINCE I HAVE GIVEN FOR AUTO DEBITTING TO MY S.B. ACCOUNT WITH S.B.M. BUT EVEN THOUGH I HAVE NOT USED THIS STUPID CREDIT CARD FOR ANY PURCHASE OR ANY OTHER PURPOSES. AND MORE OVER, NOBODY IS ANSWERING FOR ANY OF OUR DOUBTS ON THIS ISSUE.IF THIS CONTINUES, I WILL DEFINITLY APPROACH NEWS MEDIA AND INFORM THEM OR EXPLAIN THEM WITH PROOF.SO, BEFORE IT IS BETTER FOR THEM TO TAKE IMMDT ACTION TO CREDIT BACK THE AMOUNT OF DEBITTED TO MY ACCOUNT.
05-Sep-2008 at 5:34 pm
sbi credit card is being managed by private money lenders. itis shameful to call it credit card .we a traditional batch of money lenders whom we call as goondas this card is robbing innocent customers and squeesing the blood of the customers it has no ethicks it robs the people it has no rational rules to conduct its businessit can convert fraction of an hundred into a few thounds in no time and collet money with its agentsit is acheetits reward points are bogusthey do not pay the points they mention in the monthly bills the incentive given to the card holders is again a trick to cheet the customers no body asked for the points which they gave but when it comes to payment theyfail to houner their own wordis this not cheating the customers
.
26-Aug-2008 at 11:14 am
I ( 8 year Loyal customer of SBI card )am facing same problem and shocking to me what is written is exact replay of what is happening to me ! SBI card need some big tort and legal suite of harrasment.Will some Lawyer raise up ? ThaNks for giving me yhis opportunity.
25-Aug-2008 at 11:07 am
yes,the customer care support is worst..and the they are not professional…
25-Aug-2008 at 9:31 am
Yes…I totally agree with these guys. This is the worst credit card i have come across in my whole life. The service is pathetic (i am being modest i guess). People at the customer care are just useless bunch of jokers, with absolutely no knowledge of what they are dealing in. They just hand out the list of so-called defaulters to some hooligans (labelled as collection agency) who keep on calling u up and initaite a harassment process. I would never recomment any soul to go for SBI card. It better to have NO card rather than this card.
20-Aug-2008 at 4:46 pm
SBI CREDIT CARD DIVISION
From ,
K.ANBU SELVI
519. TRICHY ROAD
SINGANALLUR
COIMBATORE 5
Sir,
Already I closed my SBI credit card No.4317 5750 7541 6710 ,4317 5750 7541 6702 on 02 /08/ 07
and surrendered the broken card with covering letter to you . Now I am not using my
SBI Credit card from the above said date onwards. But still I received the A/C
Statements from your side with fine, So I kindly request you to close my credit card
A/C if it is in active form .I am not responsible, if anybody’is misusage of this card in
future . Treat this is as most urgent
Thanking you,
Yours truly,
(K.Anbuselvi)
Cc : E mail
Cc :By Regd Post
Cc :Drop Box
17-Aug-2008 at 11:09 am
The facts written above are absolutely correct. Their service is pathetic. The website http://www.sbicard.com never works. I don’t know when does this website work? Whenever I try to open this for payment, it never works.
13-Aug-2008 at 7:57 pm
I agree with Chetan, ” ONE OF THE WORST CREDIT CARD COMPANIES. TOTALLY UNPROFESSIONAL COMPANY WITH WORST CUSTOMER SUPPORT”
lOOK AT MY CASE,,,I have already returnd the card with a request to close my account, due to their hidden charges like finance charge and late fee, with no fault of mine. I have paid all dues for what I have purchased with SBI Card. Even after three months They are still aking ( through recovey agents) for for dues which multiplies evrymonth. Among these Some are third rated, AND THREATEN THAT DEFAULTERS WILL BE BLACKLISTED BY THEM, AFTER THAT NO ONE WILL GIVE YOU CREDIT.
Friends, Never fall into their traps
Regards
08-Aug-2008 at 3:26 pm
Dear Freind,
What ever the freinds told about the SBI card it is 100% true.I am using several cards Those guys are very very genuine and able to take care of the customers issue. I too accepted Rs.30000/ as loan on persuasion and sympathy ground from SBI CARDS.But before receiving the cheque for the loan I have been informed that I am due for Rs.34000/(Which would be the amount after 2 years) I never used SBI card at all except ACCETING THE LOAN by mistake.But on learning that the SBI card is the worst of all I tried to clear the balance amount and try to come out of the trap. But the lady who trapped me in the business cleverly resigned and gone out of SBI. However I managed to get the address for closing the loan. I have closed the loan after one month itself with 3% pre closure charges as informed by SBI cards. This has been collected by the local SBI card persons. But after that I am receiving statement from the gurgoan head office with all kinds of interest and fine.I harshely replied to the SBI feed back office to stop sending this kind of statement inspite of that I have received a demand notice for Rs 5400/ from an advocate. The story was again repeated to the so called lawer to take up with SBI cards not to torture the genuine customers.He is also silent about my case. I informed him that if this is not settled I may have to publish this in leading news papers,but he is also silent. I fired the local SBI card people also.But no body in SBI could understand and resolve the problem I just wanted to take up with the top most official of the SBI card to set right and bring back the image of SBI cards.Banks are OK but cards are the worst service I have ever come across. No human beings are posted in SBI cards center to hear the voices of human being.If you could kow the address of the top officials including minister level please let me know I just want to coplain and set right these people. Many people in Tamil Nadu are also facing the same problem.
I am from a public sector under taking and from Tiruchy
08-Aug-2008 at 2:26 pm
To avoid problems and keep a track on our card accounting details what i personally feel is one should get himself registered with the on line account status details and act depending upon the situation.
07-Aug-2008 at 12:44 am
Yes, it is true that SBI Card is the worst of all the other cards, first they start saying that the interest charges are less and once if we take a card then they start charging all types of interest and the interest will be turned into compound interest also once if we don’t pay a single installment. I have taken SBI Card and i have turned one of my payments into EMI’s and they charged me interest for turning the payments to EMI’s also. God only knows what kind of card is it!!!
05-Aug-2008 at 3:55 pm
ONE OF THE WORST CREDIT CARD COMPANIES. TOTALLY UNPROFESSIONAL COMPANY WITH WORST CUSTOMER SUPPORT.
05-Aug-2008 at 12:41 pm
sbi must improve its services to compete with private banks…mainly Credit Card division. One cannot understand the SBI card statement. there r lots of txn reversal and other things..in the statement. it is very difficult to understand it
05-Aug-2008 at 12:39 pm
the website of sbi card never works.
04-Aug-2008 at 3:59 pm
Sir, I had recived a cheque of Rs. 7200. on 31.05.08 & after that I had made a payment of Rs.7940 on 25.06.08 ie.before due date after that a late payment charge of 350+25.61=375.61 next month I had not recived the statement & I have been charged the same no proper man is treating the coustmer & tele caller are giving false comitment
04-Aug-2008 at 3:52 pm
Sir, I had recived a cheque of Rs. 7200. on 31.05.08 & after that I had made a payment of Rs.7940 on 25.06.08 ie.before due date after that a late payment charge of 350+25.61=375.61 next month I had not recived the statement & I have been fined 397.57 so this is a kind request to reverse all my charges & oblige thanks
04-Aug-2008 at 10:18 am
Hi,
Guys seems there are many with the same kinda story with SBI Cards. I am also stuck with the same situation and the worse is I travel a lot so in this case this ppl are just useless and not even a single response either on mail or landline has come thru or they have responded for my query for paying my dues I am ready to pay for that but this SBI card ppl are not sending any statement and moreover not replying also.
The link for RBI complain doesnt work. Any more suggestions are welcome.
31-Jul-2008 at 4:28 pm
i do agee with you.
it is the worst bank and had another bad experience with ICICI too.
31-Jul-2008 at 10:54 am
Yes I totally agree with this statement:
There are too many issues with SBI Card. I am absolutely not at all satisfied with the customer service which SBI is providing to the customer. This is the Worst ever card I have seen in my life.
Issues with SBI Card
1. Unfair late payment fees
2. Some Payments which are made are not reflected in my online account
3. Bad behavior by call center executives
4. Unfair charges on the card without asking the customer
5. Not received any documents for SBI card Royal sundaram insurance documents
6. Not received any documents on SBI Protection Plus insurance
7. SBI card online services has lot of errors
8. Nobody cares to resolve all these issues
31-Jul-2008 at 9:39 am
yea said right sbi credit card is worst that i have ever met…
21-Jul-2008 at 5:19 pm
My experience with all cards are bad. SBI is worse as it hires goons with no education and language skills to work at call centres. both male and female callers are rude, crude and can not utter a word of English. They are the most behenjio characters and would come down to tapori langauge. They cant check internet adn I doubt whether they have any phone manners too. They are the most uncouth and unprofessional kinds. we are heading towards a goonda regime where by goons of ICICI and SBI will rule. Beware. dont take SBI cards.
21-Jul-2008 at 10:17 am
I agree. On line a/c check is not possible
14-Jul-2008 at 5:27 pm
BHAI YE TO BILKUT SATYA HAI KI SBI CARD SABSE BEKAR CARD HAI
07-Jul-2008 at 3:50 pm
Yes!
06-Jul-2008 at 12:10 pm
Yes,I am in agreement with the above views.
Total SBI credit card department is the worst & useless , in fact Credit card department is a cheater & cheating public money.
They never give any break up of interest even asked whatever they will give , we have no option rather to accept.
My humble request not to go for SBI credit card even if you have , pl cancell immediately.
04-Jul-2008 at 6:19 pm
Yes, Your statement is totaly correct. I am also facing same problem from last one year. I have even full and final singned copy of collection person, still i am geting statement with interset every month. I have even contacted Mr. Ajay Bhathi Head SBI card. But there is improvement. SBI card never follow thier committment. I am also using almost evry bank card, but every bank customer care fullfill their commitment. So avoid SBI card.
29-Jun-2008 at 9:33 pm
Ya! i too am facing the same difficulty. their website is constantly under updation and half of the bills never reach me. Sometimes the site does not accept the password and blocks the login.
27-Jun-2008 at 6:36 am
yes i agree
SBI card collection department is the worst that i have ever experienced they will not listen to what we say they keep on calling for more than 10 times in a day inspite of the calrification given to the first call
i was not receiving the monthly statement from them but exactly before the bill generation day the calls from collection dept will start inspite of informing them that the bill was not received they say you have to pay xxxxx amount which is due by me they do not listen to what we say
the same calls will be received by me for more than 10 times in the same day
these calls are so distrubing that once i was caught in the busiest hours 9.45am while i was travelling to my office by a police men for driving my car while attending mobile (SBI Call) i was fined
since than i stopped attending these calls most of the time
i can only say dont go for SBI Card
i have several other cards but i have not been harassed by them as they send their bills in time and i pay cool sailing..
09-Jun-2008 at 4:52 pm
Please dont go for SBI CARD. ENTER AT YOUR OWN RISK as SBI CARD MEMBER
06-Jun-2008 at 4:23 pm
I am surprised to read so much negative about
SBI Card. I am using their card for the last 11 years
and over the years they have upgraded my
cards from classic to the GOLD card now. Now the primary
and the add on card both are free. Never had
problem, although sometime by mistake they include
annual charge, add on card charge but after I
explain to them they immediately reverse the charges.
Nevertheless, it is better to know the experience
of other people.
06-Jun-2008 at 11:08 am
As my bad luck prevailed, i got this card. I am surprised by the way these collection agents and the teleecallers talk and behave over the phone. It happened to me that I had been out of my town on official tour. I generally do not pick up mob. no. unless they are known to me any how. It happened that the sbi tetcallers were kept callin and somehow as i was in a meeting so i didn’t picked up the phone. To my utter surprise, i got an sms from the same no. 0921234421 saying “kuttey key bacchey phone utta”. Even this has been reported to the customer care and they did as expected - there is no action against them and no reply from the customer care.
I request you to please be away from SBI Card
03-Jun-2008 at 1:37 pm
SBI card is the worst card to have.
The customer care people are very rude and the billing is very erratic.
Better to stay away from SBI.
29-May-2008 at 1:03 pm
Why don’t you surrender your SBI Card at least now.
I have surrendered mine some 4 years ago and yesterday i have received a mail attachment of my Monthly statement which is password protected *.pdf file
I am very much affraid to give a reply
I am thinking of abandening my mail id itself
Howzzzzzzzzat!
22-May-2008 at 11:40 am
My ordeal is different. Only once I have used SBI card to take money from an ATM. They have charged exsorbitant interest. Then stopped using at ATM. I used to pay regularly. I refused to take their loan, insurance etc. I only pay their regular service charge which I do not know why collected. Then my new card issue started. The inefficient people did not write the proper address of my Office. The inefficient courier did not find my house address. They useless courier company asked my residence address. I have told Old No17A and new no 4. Immidiately an arrogant lady told me that there is change of address and so she will not deliver. Then went to SBI Customer harassment cell. Again another arrogant lady took the phone and refused to help but only got my card cancelled. So if any one want the card to cancell, simply call the SBI Customer Harassment cell–your card will be cancelled. I have sent a mail to them but no response. Why reply??????. Government company—job is secured—-promotion/increment etc very secured—why to worry just to make fun—harass the cutomer !!!!
Dear Sir,
I have taken a card and holding that from 2004. In 2006, the SBI card has sent me new card through an USELESS/INEFFICIENT courier company called BLUEDART. That company could not deliver the card and sent that back. Finally one day I came to understand that the card what I was having is use less. Then I contacted your Customer DIS SERVICE center and the card was re sent. Again that use less BLUE DART could not find that address. I was following up and got the card at their office.
This year june the old card is expiering and a new card to be issued. To avoid the harassment, i was contacting your CUSTOMER DIS SERVICE center which is probably employing some of the most rude lady employees you can find any where. I have received an SMS 08-05-2008 from SBI card intimating a no SB08127082505 is despatched through that useless, un helpfull courier company.
I started tracking that and contacted the BLUEDART customer DIS SERVICE center.(044-28241234) I have sent mail also to this use less courier company.This use less courier comany customer DIS SERVICE sender people (Ms Monica, Mr Asmad etc) told me that the card can be delivered to me at my house on 19-05-2008.
BLUEDART has given first way bill no as 43538726022. Then they gave another no as 32534111993 and again one more new no as 11735422985.
As I was away from Chennai, I requested this useless BLUEDART –DIS SERVICE companay through their CUSTOMER HARRASMENT CENTER to deliver that card to me at my address (SSS PALACE, Old No 17A, New No 4, 9th Street, Krishna Nagar, West Tambaram, Chennai 600045-land line 044-22263818). One most RUDE lady today morning informed me that there is change of address and so she will not deliver that to me. The change is the New No4 and 9th Street. Earlier the number is 17A and the MUNICIPALTY has not given street name/Number etc. I told that rude CUTOMER HARASSMENT EXCECUTIVE LADY that there is no change of house only the number etc changed by the MUNICIPALTY. That rude lady was very adamant and informed me that she will sent that back.
I went to the SBI card CUSTOMER HARASSMENT CELL. There again another RUDE lady picked up the phone. After all recorded conversations. I have explained the harassment I underwent at the HANDS of this BLUEDART comapany and requested her that I am flying to US in a week and it is not possible for me to under go the procedure of revalidating the address etc and so I (Sr General Manager–maintaining about 40Lakhs deposit in SBI ADYAR and took home loan 13Lakhs at SBI ADYAR and my salary is also deposited in this bank) requested her to HELP ME OUT. That lady said that it s not possible for her to do any thing and he can not do any thing (except harassing me). I told her that if such is your treatment, I do not want such a card and so you can cancell that. That RUDE LADY has immidiately got my card cancelled.
What for you are employing such a rude un helpful lady. Afterwards I called the BLUEDART CUTOMER DISSERVICE center. This time another person took the phone and he assured me that he will arrange to deliver the card. Again I went to SBI HARASSEMENT CENTER and another male took the phone and informed me that my card is cancelled by that most rude adament lady you are employing as CUTOMER HARRASMENT EXCECUTIVE.
At 13.00Hrs that useless BLUEDART courier comapny is delivering that useless card at my house.
what is happening at your ORGANISATION.
whether that cancellation will be revoked or I have to take card from other bank.
Periakaruppan
19-May-2008 at 4:00 pm
Fully agreed. SBI is the worst card. It Very difficult to transact with them. Typical govt institution.
01-May-2008 at 10:06 pm
I could not find any card worse than SBI. They have a horrible customer support and billing engine. SBI card is just a curse and pain in the ass.
Anirban Bhattacharya
11-Apr-2008 at 11:28 pm
As a badluck I got an SBI card through an executive who wanders in Govt offices and alas I happened to join an insurance scheme. I was told by the costomer care exec that after paying the total premium, the same will be reversed and credited in to my account for any purchase. I opted for a emi scheme and started paying the amount. After a few months the arrival of statements stopped and my real badluck started. since then I had paid double the premium amount, but it is informed that it is not completed yet. They suffered me a lot ; now I’m longing to escape from this trap. I had not destroyed the card bcause I dont want to lose the premium I paid. So my sincere advice, bevare of sbi cards.
28-Mar-2008 at 12:24 pm
Just I have got the SBI card , after reading the experience of these people I have decided to cancel my card.
Thanks a lot guys..
IF IT IS POSSIBLE TRY TO AVOID USE OF CREADIT CARD. CREADIT CARD COMPANIES JUST LOOTING THE PEOPLE.
27-Mar-2008 at 5:54 pm
Well thanx guys..!!I have A SBI card And I’ll see to it that i Finish my credit payments ASAP ..and try hard to close my card..!!
thanx again..!!
24-Mar-2008 at 9:59 pm
I am also one of the victim of SBI card. My son got the SBI card when he was in india. He closed the card while going to US for studies, in December. His card is here with me and there is no transction from December. One fine day in March He got the bill of Rs. 945, for no reason.He informed me to check and inform SBI that his card is closed. I had a great try to contact SBI but failed to do so. There customer care refused to respond as I was not card holder.
I went through the internet to find some link, I can use but found many letters from different people, who were harresed by SBI. To avoid the hassacement I paid the chaque of Rs. 945 for no rason and for no transction.
Now I want a written confirmation from SBI that the A/c is closed. Till such time I will be under tension. Kindly guide me how I can be releaved from the trap of SBI.
19-Mar-2008 at 6:59 pm
Hello,
Even I faced the same problem with this sbi credit card section, I paid the amount, after payment also, they harrassed me through many calls, I have got several threatnings by them, Now i have planned to go through the legal way. I have discussed this problem with my lawyer now I am filing a case regarding torturing my day to day life.
its good to put a case on these people, they are very rude and not humane….
I dont know why rbi is accepting sbi to continue credit card section……..
19-Mar-2008 at 1:14 pm
I have been having issues with this card since about an year (since March 16 2007 statement) when I expected a cash back offer from them. As they did not credit the cash back I made the payment excluding this cash back amount. Since then I have also been put finance charges every month.
For several months I called them up over phone (with no luck) and finally during bitter arguments and conversations with Team leads, etc., I came to know that I can escalate this with head.sbicards@ge.com. Even these people only after pursuing are now responding. Though they respond to the emails quickly the contents of their response is often meaningless without mathematics or logics.
Now I am dealing with them regarding the finance charges. They have reversed some part of the finance charges so far.
18-Feb-2008 at 12:24 pm
seriously, SBI has to rethink on the strategy of adding insurance without consent on the credit cards..majority of the card complaints r regarding this suraksha thing only..
even i have been troubled for the same..some 2 yrs back i got call for this surakha insurance for 2600/- odd but in statement it came as 3600/-, i immediatley called up CSR and todl them abt this and told them to cancell this and cancel card immediately as there was no o/s on the card. now after 2 yrs i get a call saying i need to pay 4500/-, i asked them wot its regarding, they told me to get intouch with the chennai office..i called chennai guys, they said its insurance renewal..i havnt got any plocy bond for the same..now they are calling up for settlement saying they can settle thing for 1500/-also..i havnt accepted any of this..theykeep calling me , i say the same,that i wont pay anything..ts going on now..