Dear Mr Patil,

Your DVD delievered to me yesterday doesnt work at time 27:01 to 32:03 and then again in many parts thereafter…..this is another example of your excellent service…..now what you to say about this. You know how fustrating it is when you are watching a movie and in the middle it cracks up and stops……..well now maybe you will send another apology note and shut up the case….but seventymm…..really sucks. Can you explain me the reason now?

Also, it was not only the issue you mentioned below, but DVDs not asked for were deleviered, when i called in they said your membership has expired so we cant take the order, and now see this – DVD you send dont work.

Now what you want to say about this….crap service of yours?

My experience with Seventymm in the last 6-8months i have been member:

1) Your monies are due -when i had paid all the monies

2) Your membership is expired, so we cant accept your order until you pay up – when it hadnt

3) Your memberhsip date is July/XX when it was expiring in august (thrice)

4) DVDs not ordered are delievered and ordered are not

5) DVDs dont work – do you guys check them before you send us?

6) Customer Supervisor doesnt know how to read the system and tell the memberhsip expiry date, forget the tele executives

7) Customer Relationship manager does not know how to talk to customers-can be picked up for a case study on rudeness

Warm regards

PS: I have also marked it to your investor so he knows what he has invested into and he gets genuine feedback on his investee companies.

— On Thu, 6/26/08, Sangram Patil wrote:

From: Sangram Patil
Subject: RE: RE: Regarding your memberships with Seventymm
To: j
Cc: “Sunilnathani”
Date: Thursday, June 26, 2008, 8:54 PM

Dear J,

Post our telephonic discussion, I had gone through the entire case history and correspondence you had with Sunil. I have found out that there were delays for updating your account due to system issues which caused inconvenience to you.

I sincerely apologies for the same.

We are constantly trying to put processes which will improve customer satisfaction and I am sure you will experience it soon. Automatic shipment is one such effort from our side. But that surely does not mean that one can not order movies through phone. You can very well order movies on phone if required, but chances of you getting a movie from your queue if you tryout automatic shipment process(through e-mail / sms)

In future in case if you face service issues, pls feel free to get in touch with me so that I can get things sorted out as much as possible,

Regards,

Sangram Patil | General Manager – Mumbai

+91 9223170908 | +91 22 66107043

EmailID: sangram@seventymm.com |

Seventymm Services Pvt. Ltd. | http://www.seventymm.com

C-9, Kasturchand Mill Compound, Dr. M. C. Javale Marg,

Near Kabutarkhana, Dadar West, Mumbai – 400 028

——————————————————————————–

From: J
Sent: Tuesday, June 24, 2008 1:51 PM
To: Darshana Shukla; Angelina Mathew; Raghav K ; Sangram Patil; Subhanker S
Cc: jeeniee@yahoo.com; Sunilnathani
Subject: Fwd: RE: Regarding your memberships with Seventymm

1) Darshana/Ange – See the email from Mr Sunil nathani below where it is clearly mentioned that the membership is valid till 12/8/2008. Can I have your response on this – why has the system not being updated.

2) Mr Sunil Nathani – Why do write emails to customers and dont update your systems, see the number of apologies you have written for your shoddy and bakwaas service and still its the same. No change. Please call me and explain me this.

3) I also need to know the reason why suddenly the phone in system has been discontinued without customers knowledge. Why do we pay 3/- for an SMS. another strange service change.

4) Also please remove me from your sms service. If i get any further sms from seventymm about anything i am going to complain to TRAI on unwarranted sms.

i called after 2 months for the first time and the service is as shoddy as always.

Let me frankly tell you that seventymm is the most disgusting quality of service i have ever received from a company. Everytime there is a problem, dvds not asked for are delivered, sunil nathani talks in the most rudest tone ever to customers, doesnt do what is promised on email, dvds never available for most movies, accounts not updated after payments, the list is endless.

so i am waiting for my membership to get over and join something better and you know what I am referring to.

Can i have point by point replies on this.

Warm regards

J

I would like to share my experience with 70MM too…
I became their customer 4 days ago, and right from the day one, I haven’t recieved DVDs on time.

Their customer care sucks big time, especially in the morning time, no one picks the phone, and if you cross 9 AM, you’ve lost the delivery on the same day.

I just can’t believe if they can ever understand the concept of customer care..

Good there are new players entering.. I would never recomment 70MM to anyone..

Regards
Ashish Rawal

I also had faced the issue of getting low priority movies also, i never had taken it seriously as long it is in my queue.

But I had never seen such a poor service as Bigflix

Eg; This was the order they delivered me Lost Season 1: 3, 7, 2, 1, Complete(after umpteen number of calls to Cust care and CR Manager in Mumbai).

My Experience with them is explained here: http://www.riyaz.in/2008/05/27/bligflicks-subscribe-at-your-own-risk/