I have been with Resellerzoom (RZ) for more than a year and I am proud to be one of their many satisfied customers.

I currently hold 2 reseller accounts with them (1 for Linux and 1 for Windows) and the servers and support have been quite impressive.

I know there have been some downtimes and some mail related issues lately but that’s part of the package as it’s not possible to provide 100% uptime.

What I liked most about RZ, is their support.. very quick and very friendly.. (Trust me.. very friendly).. There have been many instances where their friendly support has helped me to tackle the issues quickly. Be it with overusage of the resources or with the migration of any site.

Yesterday, I was moving a site on RZ server, I had to move gunzip file of around 1GB from other server to RZ server.. my download  (wget) process was getting killed automatically due to server restrictions, I mailed support to have a check and download the file for me, if possible.. got reply promptly from them and within couple of hours, my file was moved to RZ server…

Today, the same site was causing issues on the server, so they had to disable the site. Now, I wanted to move the site to high-end server (some other hosting company). Again, I faced the same problem of my process getting killed automatically, Dylan from support came to the rescue again. (Like always, Andrew from Abuse department helped me to figure out the issues.) Currently he is compressing the 1 GIG data, so that I can put it on the new server.

The purpose of mentioning these  2 issues is to mention that, no matter what the situation is, if you are migrating the site to their server or moving to other server provider, they will try their best to help you out and that is what I call SUPPORT. I am pretty impressed with them and I am sure they will never let me down.

If you are looking for a reseller account, I would strongly recommend Resellerzoom.

Ask anyone from Mulund about Globcast (Yea, this is how they spell it) and you will get introduced to abuse galore. I was lucky that I was away from these bastards for last 3-4 years but recently for my office, I needed unlimited usage plan so I made a mistake to call these guys.

To my surprise the lady on the phone was kind of ok. (Earlier they used to be worse than the government department). After some discussions, I asked the lady to get net connection for my office. Within a day the guys installed the net at my office. But the bad phase starts now.

I connected their cable to my router so that I can distribute the net to all the machines. Woha!! It did not work. Cross checked the settings twice, thrice.. nothing worked. I called their (so called) customer support. The lady over the phone said, “hum router mein set karne mein help nahi karte” (We don’t help in setting up the net on router), I asked them to give the phone to their technical guy so that I can explain the issue and we can set the things up. But instead of helping me, she simply said, call your computer engineer. I was like computer engineer? the hardware guy? what for? she replied, to set the net on router, he must be knowing it coz we don’t know it.

I kept the phone and gave one more try but nothing worked. This made me sure that they must have done thing which does not allow the net to connect directly through the router. I called them up again and spoke to some gujju bhai named Ashok Somaiya.

The guy rudely replied saying we do not allow connection direct to the router. I asked him, so how do I run the net in my office? He said, I don’t know that we don’t entertain people who wish to run it on the router. I was like “*$*#$ you dude” take my connection off. (Obviously I did not use the F word on the phone)

The connection was taken off within few hours.

So now, I tried to look for other options. TATA Indicom Broadband, great schemes, great prices. Let’s apply!! So that’s what I did. The guy came to collect the cheque within a week and promised me about the installation within 2 days.

After 3-4 days, their installation guys land up at my office saying, the Globcast guy is demanding Rs. 300 to allow the installation work. I was like, what the hell I have to do with the Globcast now? I have paid installation charges and security deposit to you guys not to Globcast.

I talked to Ashok Somaiya of Globcast again, he started his bullshit in his typical bhai log accent saying, whatever ISP you take, you will have to come to us first. I asked him, ok what is Rs.300 for, he said, not Rs. 300, it is Rs. 499. I was like eh? He said, you took connection from us, so we created ID for you so it was our expense of Rs. 499 to create the ID for you. I said, I hardly used it for 2 hours, he was like - so what, we created it so we already money spent on it.

I was like, WTF this guy is saying.. I did not say much and called up Tata’s customer support directly and lodged the complaint. Within 2 days (after reminding them couple of times) the guy from Tata called me up and said at any cost your connection will be done in a day.

I was relived at that time and was like, finally the bad guy lost. But this was not all. No one came for my installation, I lodged the complaint again, I got the call today again saying they won’t be able to install the net unless I pay them Rs. 500.

So in short, they have decided to refund the money to me. I really wish we had proper laws to screw these kind of guys. And 2ndly I never expected companies like Tata to rely on cheats like this one.

If someone offers you a free lifetime credit card and if it is SBI, then please please please for god’s sake do not ever accept the offer. I have already made a mistake by applying for the SBI card and I do not want you guys to make the same mistake again.

Here is my story:

I had applied for lifetime free SBI card though Lifestyle departmental stores. I used the card on few occasions and cleared my payment from time to time. At that time I was using SBI’s online facility to check my invoices because I was not getting invoices by post. But After sometime, the online site stopped accepting my username and password and new registration also did not work. After 4-5 months a person from SBI visited my place and asked for the payment. On inquiring, I was told that I have to pay some Rs. 590 as installment and my alleged pending payment was around Rs. 3,000.

After talking to the manager, I got to know that invoices were being sent to wrong address and this way the interest got added with the actual amount. The person apologized for the same and assured me that he will send fresh copy of invoice with correct amount within 2-3 days. But till date I have not received that! After 3-4 months, I started getting invoices with the same incorrect amount.

I called up customer care regarding this issue. I was told to get in touch with GE via email. (feedback.gesbi@ge.com). But instead of getting a proper reply, I received a reply after 20 days stating that they were not able to find my account information in their database.

Read more…

Yes, Yes, Yes, they suck BIG TIME.

Here is the scene, A client sent me DD through registered post, office was closed to it remained undelivered and postman gave us a receipt which said collect it from post office between 9.30 - 10.30 AM.

I visit the post office, show them the receipt, they ask me if I have brought my company stamp and my ID card as proof. I show them both and the very next minute the person says “Nahi mil sakta hai abhi” (You can’t get it now) I ask them the reason, I get reply saying post office department does not know if my company exists or not. I was like, what the hell? It is just a registered post not any property paper where you have to check the stuff.

They ask me to send them some letter stating that my company exists  and details about company with the address. I will also have to mention in the letter, the name of the person who will come to collect the registered post on behalf of the company. Once I send them the letter, they will send their person to our office to check if my company really exists or not. And this process may take 15 days. It depends upon the person who is going to visit my office. They do not give any timeline.

So after all these things I may get the registered post.

It just pisses me off when they come up with these illogical solutions. I mean why the hell I cannot collect the post if I show them the proof? My company stamp, my ID card? Why in the world I have to send the letter and wait for their person to check if my company exists or not.

It is just so silly and stupid on their part to do things like this.

God only knows when they will improve and have some logical rules.

Earlier I was pretty impressed with the services of Hutch but as time passed by, they started acting bad. Their mobile network became weaker than ever. I can’t even talk properly in my home, the voice juts breaks and line gets disconnected if I move from my room to my kitchen.

And now today. I faced a really bad problem with them. I got advanced GPRS activated on my phone so that I can use it whenever I am out. And to configure that only, it took me ages and in the end I only fixed the problem.

I bought Bluetooth USB device today so that I can connect directly to the net without a connecting cable. (The cable with they had given was not working properly for some reason)

Okay, everything well, the machine detected the phone, phone detected the machine, everything went on smoothly so I was kind of happy. So then I tried to connect the net using GPRS, got error for the first time, Okay, that’s okay…tried for the 2nd time, error again, 3rd time, error again, 4th time error, Okay!! Time to call Hutch customer support.
Read more…