I can say that, I am a loyal customer of Lifestyle Stores…It is just 5 minutes from my home and I shop most of my clothes from there only.

I had purchased a pair of Wrangler jeans from there some 6 months back, they had used some leather kind of material on pockets and after few months it started coming out, I was quite hesitant to go to the store and ask them about it because it could have been because of carelessness of the laundry person also but finally today I decided to ask them about it and get it fixed by paying whatever amount they charge for the same…

So when I went today, they asked me when I had purchased it and asked whether I have invoice or not, since it was long time back so obviously I didn’t have the invoice with me, but I had my Lifestyle Membership Card so I gave it to them..they checked their records and found the date of purchase….I talked to some management head there and I was really impressed by the way they take care of their customers….
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Warning: Lengthy post ahead

I am seriously fed up of them…I just hate them….their customer support just sucks…they have no knowledge at all…after facing couple of problems earlier, I thought they will improve but NO, they will NEVER…

As mentioned in my earlier post about their new facility about Card2Card transfer in current account, I finally got their mail saying, the problem has been solved, so I used it again this month but again my funds got rejected…

Now I felt like they were testing my patience…I wrote firing mail to them asking what is happening, why this happened again….now I got their reply saying I did not fill my credit card number fully…according to them, I had filled only 4 digit for the card number.

So I decided to cross check it, so I tried to edit the card number…I did not allow me to edit it….so that option is ruled out…I tried to add card number with 4 digits, it did not allow me…so that option is also ruled out…

So what is left? Someone from their side did it purposely or some technical error….I sent them the screenshot which I had mailed them in my previous query where it showed the valid card number….

I got their reply next day, explaining how to enter the card number in card2card option…I was like WTF is this? I replied back saying what the hell you are replying….do you guys ever care to read the earlier replies? I again got reply explaining the same i.e. how to enter card number… (Query IDs for ref: SR40310578, SR40313057, SR40320602, SR40327596, SR40332452)
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Too many customer support posts today isn’t it?

Haha yeah, got time after a long time so writing everything together…

Anyways, coming back to the topic….Orange / Hutch customer support, I am really impressed by the way they handle their customers…

Recently, I had refilled by pre-paid card from my ICICI Bank account….I got SMS back saying the card has been refilled but when I checked my balance it showed me the old balance…

I called up their helpline from my cell, she told me that there is some technical problem from their side and it will take approx 2 hours to fix the problem….

I did not say much because they also cannot do much here…

I checked my balance after 1 hour or so and card has been refilled with the amount

Within 5-10 minutes after that, I got one SMS asking whether my problem got solved or not, I replied with Yes, I got one more SMS asking how was my experience with XXX person on the phone, good? I have to answer in Yes or NO, so replied with Yes, got one more SMS asking me whether I would like to answer few questions or not, it was very impressive approach to ask customer about the experience with their customer support representative…

I answered few questions, since the number was toll free so I did not have to pay for the SMS

But I was really impressed with the way they handle their customers… (for sometime leave that part aside that they charge so high for SMS and roaming calls etc….)

So for customer support they are very good but if you take a look at their charges (roaming, CLIP etc..), they are bad..

Update: Comments close due to many people asking for orange support and ringtones

I had mentioned about their customer support earlier also and this time commenting on the same again…

I am using their Savings and Current account, their online banking service is very good, I have never faced any problems as such…you can call me as one of their Happy Customers…

They have recently introduced Card 2 Card facility for current account holders (it’s been there for few months for savings account holders)

I was eagerly waiting for this service, me too lazy of writing one cheque and going to HSBC drop down center and dropping the cheque…

So I used the Card 2 Card transfer option….I generally transfer the amount 3-4 days before the due date so I did the same this time also…

I checked my online credit card account on HSBC website after 3-4 days and was surprised to see that, they had not received my payment…I was really ashamed because I do not prefer paying the amount after due date, prefer clearing all the amount before the due date…

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Another very good company with great customer support…very friendly people and very helping…

Bcentral is the small business central by Microsoft, they provide services like email marketing, search engine optimization, web hosting etc….

We are using their Email Marketing service, List Builder for long time, we renew our package time to time…(There is auto renewal system so we cancel the package when not needed)

Recently when I went to renew our package, I found one serious bug in their system…it was not technical bug but it was kinda logical which allows you to use their service for free all the time
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