To my surprise the lady on the phone was kind of ok. (Earlier they used to be worse than the government department). After some discussions, I asked the lady to get net connection for my office. Within a day the guys installed the net at my office. But the bad phase starts now.

I connected their cable to my router so that I can distribute the net to all the machines. Woha!! It did not work. Cross checked the settings twice, thrice.. nothing worked. I called their (so called) customer support. The lady over the phone said, “hum router mein set karne mein help nahi karte” (We don’t help in setting up the net on router), I asked them to give the phone to their technical guy so that I can explain the issue and we can set the things up. But instead of helping me, she simply said, call your computer engineer. I was like computer engineer? the hardware guy? what for? she replied, to set the net on router, he must be knowing it coz we don’t know it.

I kept the phone and gave one more try but nothing worked. This made me sure that they must have done thing which does not allow the net to connect directly through the router. I called them up again and spoke to some gujju bhai named Ashok Somaiya.

The guy rudely replied saying we do not allow connection direct to the router. I asked him, so how do I run the net in my office? He said, I don’t know that we don’t entertain people who wish to run it on the router. I was like “*$*#$ you dude” take my connection off. (Obviously I did not use the F word on the phone)

The connection was taken off within few hours.

So now, I tried to look for other options. TATA Indicom Broadband, great schemes, great prices. Let’s apply!! So that’s what I did. The guy came to collect the cheque within a week and promised me about the installation within 2 days.

After 3-4 days, their installation guys land up at my office saying, the Globcast guy is demanding Rs. 300 to allow the installation work. I was like, what the hell I have to do with the Globcast now? I have paid installation charges and security deposit to you guys not to Globcast.

I talked to Ashok Somaiya of Globcast again, he started his bullshit in his typical bhai log accent saying, whatever ISP you take, you will have to come to us first. I asked him, ok what is Rs.300 for, he said, not Rs. 300, it is Rs. 499. I was like eh? He said, you took connection from us, so we created ID for you so it was our expense of Rs. 499 to create the ID for you. I said, I hardly used it for 2 hours, he was like – so what, we created it so we already money spent on it.

I was like, WTF this guy is saying.. I did not say much and called up Tata’s customer support directly and lodged the complaint. Within 2 days (after reminding them couple of times) the guy from Tata called me up and said at any cost your connection will be done in a day.

I was relived at that time and was like, finally the bad guy lost. But this was not all. No one came for my installation, I lodged the complaint again, I got the call today again saying they won’t be able to install the net unless I pay them Rs. 500.

So in short, they have decided to refund the money to me. I really wish we had proper laws to screw these kind of guys. And 2ndly I never expected companies like Tata to rely on cheats like this one.

Here is my story:

I had applied for lifetime free SBI card though Lifestyle departmental stores. I used the card on few occasions and cleared my payment from time to time. At that time I was using SBI’s online facility to check my invoices because I was not getting invoices by post. But After sometime, the online site stopped accepting my username and password and new registration also did not work. After 4-5 months a person from SBI visited my place and asked for the payment. On inquiring, I was told that I have to pay some Rs. 590 as installment and my alleged pending payment was around Rs. 3,000.

After talking to the manager, I got to know that invoices were being sent to wrong address and this way the interest got added with the actual amount. The person apologized for the same and assured me that he will send fresh copy of invoice with correct amount within 2-3 days. But till date I have not received that! After 3-4 months, I started getting invoices with the same incorrect amount.

I called up customer care regarding this issue. I was told to get in touch with GE via email. (feedback.gesbi@ge.com). But instead of getting a proper reply, I received a reply after 20 days stating that they were not able to find my account information in their database.

During this period, I started getting harassing calls from Payment Department (Delhi) daily at around 9.30 AM. The calls did not stop despite explaining them the reason every time. After few days, I spoke to a person named Sumit and he assured me that I will have to pay just the actual pending amount i.e. Rs. 1468 and rest of the charges will be waived off as they were incorrect.

However, to my utter dismay this too did not help. The invoices with incorrect amount did not stop. I tried to explain my ordeal to customer support person again but the representative (Ashish Gupta) was not able to understand the issue and kept on saying that I will have to pay the whole amount.

To make the things worse, I got call from their payment department again, this time the lady was kind of rude. I explained the issue to her but she was just blaming everything on me saying it was my responsibility to pay the amount. But she did not say anything when I asked about their responsibility to send the invoice on time and to the correct address. She again asked me to pay the principal amount (Which I had paid last time), I asked told her to speak to Sumit (the guy who had asked me to principal amount of Rs. 1468 and they will waive off rest of the incorrect charges) but she said, she does not know him as they have 1000s of employees working there. I do not understand, if they have 1000 employees then why can’t they make a simple log of calls made to customers?

I have asked the lady to send me the statements again and I will pay off whatever is the principal amount is. But after that I am not going entertain these guys at all. Let them do whatever they want.

So moral of the story? NEVER EVER GO FOR SBI CARD, ONE OF THE WORST CREDIT CARD COMPANIES. TOTALLY UNPROFESSIONAL COMPANY WITH WORST CUSTOMER SUPPORT.

Update: If Bank fails to solve your queries then you can also send your complaints to Banking Ombudsman on RBI Website

Update: SBI had sent me legal notice to pay the dues, I also sent them legal reply (My friend, who is also Lawyer sent it on my behalf). The calls stopped suddenly and today I got the statement with all the charges reversed, the total amount payable was 0 (Zero). So finally, I managed to get rid of SBI card

Today I got their letter by post asking me to renew my domain and also get it hosted on their server..they were smart enough to mention that “Get your domain renewed from your registrar and you can go for our hosting along with it…”

Here is the scanned copy of the mail….

These fools are sending email to people who have no idea who the hell is BombayBiz and the mail is so misleading that the guys who are not into technology field will almost fall into their trap.

I hope this post makes people aware that…not to go with this company…