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ICICI Customer Support – Sucks

It seems that I have to deal with these people every other day for some or other reasons.
I had bad experiences with ICICI customer support earlier but I just used to ignore it…coz sometimes it happens..

I wanted to apply for a credit card 6-7 months back…As I already have account with them so I just called them up and asked for credit card eligibility…They took all my details and told me that their sales representative would call me up…2 days, 3, days, 1 week….no one cared to call me back…I called them up again couple of times, I got same response…

Finally I got fed up with them, called up HSBC…their person called me back in a day and I finally got a credit card after providing all the required documents and all…

Few months after that I got a call from ICICI so called “Sales Representative”, asking “Sir do you need a credit card? We will give you 1 year for free, no service charges” I was like, dude just f**k off. When I needed the credit card none of you guys called me up and when I have one, You are asking me to have one more….

2nd Experience….
It is very recent experience, I want to apply for a personal loan so I just called up ICICI People first as I have 2 accounts with them (Savings and Current Account – For my Company).

I was expecting that there should not be any problem in getting loan from them since I already have 2 accounts with them and enough work experience…

So just called them up…

1st time..

ICICI : Hello, How may I help you sir?
Me: I need personal loan…can you give me more info on that..
ICICI : Sure sir, before that I would like to know you are salaried or self employed person…
Me: Salaried
ICICI: Work Exp?
Me: approx 1 and half Year
ICICI: Are you Graduate or Post Graduate?
Me: Post Grad..
ICICI: Sorry sir, we cannot give loan to you since you do not fit in the eligibility criteria..
ME: Woha ? How come?
ICICI: For Post Grad we need atleast 2 years of Work Exp…
Me: and for Grads?
ICICI: 1 year…

Damn for a moment I was like…people say you should study more and these people are saying don’t study more otherwise we wont give you loan…

I decided that I should call them 2nd time and see what they are saying when I say..I am graduate…

here 2nd conversation goes…

ICICI : Hello, How may I help you sir?
Me: Please give me more info about personal loan…
ICICI: Sir your name please?
Me: Deep Ganatra
ICICI: Deep…?
Me: It’s Ganatra…G as in God..
ICICI: Ganadra…
Me: (damn let it be…)
// she gave me some info about personal loan…
ICICI: Sir, before giving more information, I would like to have some information about you so that I can pass it on to our Sales Representative
Me: okay…
ICICI: Salaried or Self Emp..
Me: Sal..
ICICI: company?
Me: told the company name I work for…
ICICI: Give me a moment sir…
// I don’t know where she went..kept me on hold for 2-3 mins
ICICI: Sorry to keep you on hold sir..can you tell me you are gradute or post graduate?
Me: (Let me say Graduate this time and see what they are saying), Graduate…
ICICI: Sorry sir, you are not eligible for the loan..
Me: Why?
ICICI: We need atleast 5 years of Work Ex. if you are graduate…
Me: what? but on your site it says you need 1 year of work exp?
ICICI: Sir, we do not provide exact info on the site…
Me: // Really shocked…and decided that never ever in my life gonna call these stupid people for anything except bank enquiry…

This was the worst experience I have ever revived in my life, they give so much of wrong info to customers…

2 people from same organization give me different information about same thing…

I do not remember the name of first person but 2nd was female named Rupa

I was pretty impressed with ICICI that, their customer support is so quick and all..but last couple of bad experiences proved that…they are quick in picking up the phone but real bad in handling the situation after that…

Where HSBC and HDFC kept me waited for sometime…but my queries were solved…Most probably I will go with HSBC only…

So moral of the story…
If you guys are planning to take loan or credit card then keep one thing is mind that “ICICI is never gonna help me…”

95 Comments

  1. Hi
    This is Rajiv pawar From Gurgaon .ihave apply for the personnel loan .and the ref no is 53726533.kindly update me on the same by mailor by phone.My Cell no is 9899110348.

    Regards
    Rajiv Pawar

  2. Hi,

    I have a different issue narrated here viewsreviews.wordpress.com/2006/09/02/private-banks-in-india-banking-for-the-booty/. Would ICICI HeadService Quality at least bother to see things getting set right?

  3. ICICI Service Team 26-Oct-2006 at 2:46 pm

    Dear Mr. Pawar,

    We trust your issue has been resolved to your satisfaction.

    Regards,
    Service Quality Manager

  4. Wanted advise. A person who is a customert in ur bank, and i have deposited cash (installments)in his account (taken a loan but no agrrement etc was signed you could say its just a help).the thing is i have lost/missplaced the aclnowledgement receipt of payments done to this person. i m not a account holder in your bank so i have done cash payments.since the receipts are lost the person denies about the payments made to him by me. please advise what i should as his bank statement doesnt show the transaction done by me in my name as they are cash payments.
    is there any way io can prove than i have done the payments please help.

    thanking you,

    yours faithfully,

    Shoneta Fernandes

  5. Hello.
    Icici customer care is horrible. they say ur approx. wait is 4 minutes, it takes over half an hour and then the call gets terminated. finally i reach to a operator somehow and told her that my credit card(visa one) has not reached, but the American express is here, even before she listens to me completely she says that its American express account and transfers my call to a place , there they say that American express u already have and visa missing and let me tranfer ur call to visa depat. I am on hold for 30 mins and call gets terminated again. Its SUCKS!!!!!!!!!!!!!! HORRIBLE!!!!!!! DO U GUYS HAVE HIRED HSC PASSED CANDIDATES OR GRADUATE FAIL OUTS?? AND THEIR ENGLISH IS JUST HORRBLE!!!
    I am still not able to get an answer about where is my credit card. I ve decided to apply for a new card then only they ll get back to me.

  6. I have an ICICI bank account. I don’t ever recommed ICICI bank for anyone in this world. Not even my enemy. Greatest suckers in the world.

    The worst part is the toll free customer service. They are really customer scarers. You cannot talk to anyone who know anything about banking. The junkies just read what is in their monitor and would not transfer to banking officer. There is no real use calling them. If you have a bank in US or in India, you can go in and talk to an officer in the bank. You have their phone number or way to contact them. With ICICI bank NRI service, you talk different junkie every time and knows nothing about you or what you want. You have to repeat what you want to every one of them you talk to, to get one little thing done. They would never provide a direct phone number. What do they think; NRIs steal their phone number and steal all of their possessions?

    Oh, don’t ask about how friendly they are. Customer service…. They will ask you how many kilos of customer server for a Rupee. Rude, no appology. You have to provide all your details to every one of those junkies you talk to, but no contact information about how to talk to the same person next time or someone consistenly. With all the employee turnaround they have, you just waste your time.

    When you go to bank in US, how nice is the customer service. Or even when you call. In India, if you are an NRI, you will be greeted by the branch manager. ICICI NRI Service, upside down. You got to beg and need to be nice to them. It is your money, they make profit out of it. Guys, think about before you want to do anything with ICICI bank NRI service. If you are in India, and go to branch directly, it is like a real bank. Not the same with NRI service from overseas.

  7. when they give me my WELCOME KIT imeadiatly after my subbmission of new aacount form, I said to myself that what a bank, what a fast service.
    But in next what thay tell with in 4 days your account will activated.
    After 4 days they tell me just wait 4 days.
    Again After 4 days what they tell we log a complaint on your behalf, since we pass on your form to activation departement, or u also log a complaint to customer care.
    Then after 3 days again i visited icici bank
    soory i cant explain all this after it they make me fool and fool and fool

  8. Rajinder Kumar 13-Aug-2007 at 12:15 pm

    Dear Sir/Mam

    I had applied for credit card of ICICI bank, but I regret to note that even 3-4 months has been passed but till date I have not received my credit card. I would like to inform you that all enquiry formalities has already been cleared by the ICICI. My address is as follow:-
    Rajinder kumar
    House no. 1652
    Sector 34-D
    Chandigarh 160022

    Please inform me why it is so late to issue the credit card when all the formalities has been cleared

    rajinder kumar

  9. v. krishna prasad 14-Aug-2007 at 2:27 pm

    Dear Sir/Mam

    I had applied for credit card of ICICI bank, but I regret to note that even 2-3 months has been passed but till date I have not received my credit card. I would like to inform you that all enquiry formalities has already been cleared by the ICICI. My address is as follow:-
    V. KRISHNA PRASAD
    HOUSE NO 140, GAYATRINAGAR, KHOLVAD VILLAGE KAMREJ TALUKA, SURAT DIST PINCODE:394 190
    DOB:10.12.1969
    RESIDENCE PHONE NO: 9227410129
    Please inform me why it is so late to issue the credit card when all the formalities has been cleared

    Regards,
    v. krishna prasad
    9227410129

  10. Arun F. Saldana 20-Aug-2007 at 11:44 am

    Dear Sir/Mam

    I had applied for credit card of ICICI bank, but I regret to note that even 1-2 months has been passed but till date I have not received my credit card. I would like to inform you that all enquiry formalities has already been cleared by the ICICI. My address is as follow:-
    Arun F. Saldana
    16/45, Chopasni Housing Board
    Jodhpur Rajasthan 342008

    Please inform me why it is so late to issue the credit card when all the formalities has been cleared.

    Regards
    Arun F. Saldana
    9414827568

  11. Iftekhar Alama 21-Aug-2007 at 4:40 pm

    I had applied for credit card of ICICI bank, but I regret to note that even 2 months has been passed but till date I have not received my credit card. I would like to inform you that all enquiry formalities has already been cleared by the ICICI. My address is as follow:-
    Iftekhar Alam
    H Address: 510-B,IIIrd Floor
    Govindpuri Kalkaji
    New Delhi-110019
    Off Address:
    A-86, Ist Floor Malviya Nagar
    New Delhi-110017
    Please inform me why it is so late to issue the credit card when all the formalities has been cleared

    Iftekhar Alam

    M No:9899901552

  12. Iftekhar Alama 22-Aug-2007 at 5:56 pm

    I had applied for credit card of ICICI bank, but I regret to note that even 2 months has been passed but till date I have not received my credit card. I would like to inform you that all enquiry formalities has already been cleared by the ICICI. My address is as follow:-
    Iftekhar Alam
    H Address: 510-B,IIIrd Floor
    Govindpuri Kalkaji
    New Delhi-110019
    Off Address:
    A-86, Ist Floor Malviya Nagar
    New Delhi-110017
    Please inform me why it is so late to issue the credit card when all the formalities has been cleared

    Iftekhar Alam

    M No:9899901552
    E Mail:i_alam59@rediffmail.com

  13. Dear Sir,

    I have taken personal loan form icici bank that time they has tell me interest rate 16.5%

    But actually they has charge 20.5 %

    At same time a have taken loan form HDFC also they has charge same rate as per their

    Statement only 16.5%

    Pl helps me

    My name : kailash rangnath adhav
    Account no : 007301530590
    Loan a/c no : LPPUN00009702285
    Mobile no : 9822417794

  14. I was applied for Personal loan last thursday (11-10-2007). They promised that the loan will be sanctioned on Monday. When I called them on Monday they asked me to wait for two days and again promised that within two days it’ll be sanctioned. Still I’m waiting. Actually I need it on Wednesday.(yesterday 17-10-2007). That why I’m asking them again and again before applying for the loan whether i’m getting the loan within Wednesday.
    I request you to consider my request.

    Thank You

  15. JITHENDRAN P R 12-Nov-2007 at 5:59 pm

    I had applied for credit card of ICICI bank in online application, ref no 1075000323245. I would like to inform you that all enquiry formalities has already been cleared by the ICICI through telephone.

    Please inform me why it is so late to issue the credit card when all the formalities has been cleared

    Jithendran P R
    Akbar Travels Of India Pvt Ltd
    101 Pavani Estate
    Liberty Cross Road
    Himayath Nagar
    Hyderbad 500029
    Ph 9392664052
    Email jithu_jithendran@yahoo.co.in
    jithendran@akbarcarrental.com

  16. avinash vilas bhosale 14-Nov-2007 at 3:25 pm

    hi,
    i had aplay for new creadit card and i just dont know what are u people doing when i call to ur call center they said they despach my card but i am not recive any card so can u give me proper gidens am waiting for ur mail

    regard
    avinash v bhosale
    my date of birth
    8th of sep 1985

  17. avinash vilas bhosale 14-Nov-2007 at 3:26 pm

    hi,
    i had aplay for new creadit card and i just dont know what are u people doing when i call to ur call center they said they despach my card but i am not recive any card so can u give me proper gidens am waiting for ur mail

    regard
    avinash v bhosale
    my date of birth
    8th of sep 1985
    my application # w070200882301

  18. Kindly send payment shedule statement for my two wheeler loan A-c LTCBT00011589462 VIA e mail.

    Regards

    Ravi Shankar.

  19. sir my loan a/c no. is LTNAG00007179398
    can i get a summry of how many installments are still left

  20. mudassir ghazi 06-Mar-2008 at 3:14 pm

    My cradit card is approved on 17 Nov 2007,but till now i didnt recived my cradit card.can u please help me in this.

  21. ICICI is the one which will s**k soon.
    Bcoz it does’nt know how to treat the customers.
    1. I got a call from ICICI and he said you got some offer as you are a good credit card user.
    He asked to join in their Insurance. I said no as I have already other Policies. He asked me other than LIC you have any private policies. I said yes I have Birla policy. He suddenly saying loudly ICICI is giving lot of services and you are using our credit card facilities and why you are going for other Policies.
    I really shocked who the hell this guy to ask me.
    I annoyed and replaid, my money I put anywhere who the hell you to ask me, b*****d.

    2. The persons in the credit card departments are Rowdies.
    I had 3 ICICI Credit cards and as I have lot of interests on the 3 cards I paid half of the amount by taking personal loan. Later I thought to make settlement on the remaing balance. I asked many times to give settlement. But they said no. Finally one day they have freezed all the amount from my Savings account for the credit cards. I called them and asked why you had freezed all my savings account, they said for the credit card payment. I asked them ok how you freeze all my amount, you can freeze min. amount that I have to pay not all the amount. And all my amount has gone to credit card payment with out leaving 1Re. for me. ICICI people are B*****ds.

  22. KAMLESH MARATHE 07-Apr-2008 at 3:40 pm

    sir my loan a/c no. is LTPUN00009795035
    can i get a summry of how many installments are still left

  23. Nishant Chawla 09-May-2008 at 12:11 pm

    Why do you people write your account or other information related to your account in a public forum.
    Its good idea to post your issues/grievances, but please do not put any information related to your account and expose yourself to any kind of fraud/scam.

  24. Sir,
    This MVSR Patnaik and I am postgraduate in MBA having 19 years experience in Sales Profession.
    Presently. I am working for Choksey Chemicals Pvt ltd which is a sister concern of Asian Paints.
    I am based at Hyderabad and drawing the monthly salary of 30000/-.
    Please also note that I have the credit card and paying monthly instalment regularly.
    Please let me know that I am eligible to get the Personal Loan. If so, Pl revert me back immly on my mobile i.e. 9908533784
    thanking you,
    with regards,
    Patnaik MVSR

  25. Soumi Banerjee 01-Jul-2008 at 3:15 pm

    I had my cell recharged today i.e. 01/07/08 through online of Rs.300/- (ICICI). But still my cell didn’t got recharged. Infact money is being debited from my account also. What is the reason behind it? When will it get recharged?

    Soumi Banerjee.

  26. Dear sir,good afternoon,
    I have a saving a/c,no.-005501509610 in ICICI bank,branch M.P.Nagar,BHOPAL,M.P.
    Against this a/c,I have an “ICICI N CASH CARD”,sl. no. 466706055147847,of which validity is expired on 10/2006.
    I wrote an application for a new card,but still that is not reached at my address.
    Today,I went to the M P Nagar, branch office & told the problem to customer support,he gave me a no. 9893208000 & told to talk at the same.When I am calling at the no.,there is a computerised voice response system,& there is no option to talk with customer support .
    Please suggest me ,what should do.

  27. santosh pardeshi 30-Aug-2008 at 3:41 pm

    Hi,
    I have already a vehicle loan from your bank. It’s only remained 4 monthd of ECS. I havn’t missed any ECS. If i want a loan from ICICI upto 20 thousands right now, would it be possible?

  28. Sir,

    i want to know the information about my account vide No. 630501054112. If you can let me know the balance in my acoount i will be grateful to you and laso i want to know when was the last credit in my account.

    Kindly do the needful

    Regards

    Abhishek

  29. Hai,

    This is asha chithragar,i have an icici credit card so please tell me shall i pay my another credit card bill payment by using icici credit card.

    Thanking you,
    Asha chithragar.

  30. vishal purohit 18-Sep-2008 at 2:58 pm

    i have received icici credit card for last month but last day i have received a ph call from icici bank in hardrabad and we are debited in rs.7077/-and another 5860/-my credit card no.4477474559181006 so pls check it out and give me reply ASAp.

  31. rKirti Ganatra 16-Oct-2008 at 9:49 am

    Hi, sir realli icici sucks I have also gone through very bad experiences.
    Well sir could you please provide me the phone number of the collections department of icici bangalore it is really urgent.
    My e-mail id is : kirti.cutu@gmail.com

  32. SURESH KATEKAR 26-Nov-2008 at 1:53 pm

    Kindly send payment shedule statement for my car loan LAN Number LUPUN000116348 .

  33. SURESH KATEKAR 26-Nov-2008 at 1:54 pm

    .

    Kindly send payment shedule statement for my car loan LAN Number LUPUN00011634839 .

  34. I had applied for a Credit Card through MS Priya Bhardwaj who had had call me for this. I had given all my necessary docs. to their representative and they assured me for getting the same within 15-20 days. I had given up these docs. to thme on Dec. 1st week but even yet afer one month I had not received any credit card from ICICI. In the mean while I had got all the verification calls from ICICI, people from ICICI had visited my house also for verification but all in vain. The mobile no. of MS Priya Bhardwaj (9958095930) from which I had received all these calls is also not working.

  35. dear
    i need my exiting loan details,i like to foreclosure my home loan my loan account no is lbnag352547

  36. If you ask me to give Most Worst Custom Support Serive award the I would give it to ICICI… Their service is always sucks…

    1. Whenever you call them, IVR says ‘Your call will be taken approximately in 6 minutes”.. (so you have to ready to loose 6 rupees from your pocket)…evenafter 6 minutes..it still says to wait…may be after 10 or 12 mins, your call will be handled..

    THIS HAPPENS REGULARAY NOT ONCE IN A WHILE..

    So to call them everytime..you need to spend atleast 20 rupees from pocket..

    2. They say ‘you can generate password online’ but in realtiy you can not do that…it simply says ‘your ID has been not enabled to generate password online’…

    If you call them regarding this..again you need to wait for 10-12 mins in the call and at last they will tell CURRENTLY APPLICATION ARE DOWN..

    Still there are more worst experiences with ICICI…Better they close the bank…

    Regards
    GK

  37. Hi,

    We are sorry for this inconvenience. Maintaining good corporate governance practices and securing customer trust is important to us.Maintaining good corporate governance practices and securing customer trust is important to us. Please write to us at care@icicibank.com and share your account and contact details for us to assist you on your requirement. Kindly refer “537348” in the subject line.

    Regards,
    ICICI Bank Customer Service Team.

  38. My NRI account with ICICI has been locked out for years. The reams of paperwork I sent to make the account operable have not even been acknowledged. The account is still dormant. This is a status that the RBI designed to help customers by preventing fraudulent use of inactive accounts by insiders at the bank. But the banks have cleverly used that to lockout customers from their own accounts. There is no way to use the money, close the account, other than by going through the tedium of overseas mail to their Mumbai headquarters which anyhow will never be acknowledged much less addressed. If you think this has all the marks of a fraudulent system, you are probably right.

    Their phone banking is a joke, an illustration of how you can have lots of people at work and still do nothing for the customer. Without reservation, their customer service ranks as the worst among all the banks I have dealt with. They also deserve the highest marks on bureaucracy, incompetence, outdated modes and methods that make life unpleasant for the customer. Perhaps this is the true mission of the ICICI Customer Service Department: Make life hell for the customer so they will never, ever make the mistake of contacting customer service.

    On the rare occasions that I happen to visit their branch in India, the expectation is that I have to fall on their feet for them to provide any service to me — for the simple mistake I made years ago by opening an account with their bank.

    Save yourselves a lot of grief. Stay away from ICICI.

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