ICICI Customer Support – Sucks

95 Comments

1. 
   Shibani on 30-Jan-2005

   Wiseman’s Wisdom: Don’t study more otherwise you wont get a loan.

   Wiseman’s Wisdom: Don’t ask for a loan else they’ll change your last name.

   Hence logically deduced from the above: Do whateva you wanna do but don’t u even dare do a Post Grad. course else you’ll be a name-changed-loan-deprived mortal.
2. 
   Sunil on 21-Apr-2005

   ICICI Sucks, no doubt about it and HDFC is even one step ahead. Don’t even think of taking loan from them. I had long relationships with both the banks and believe me they are **** when it comes to service.
3. 
   Pradeep on 16-Nov-2005

   ICICI really sucks – I opened a NRE account few yrs back – I asked them to close my account recently after withdrawing the balance. They haven’t closed my account for 2 years now and my account shows a heavy -ve balance !! These folks are too screwed up.
4. UTI Bank - Very good bank on 15-Dec-2005

   […] I switched my companyaccount to UTI Bank few months back. (Earlier I was with ICICI) I must say they rock; very good bank with great customer support. […]
5. 
   Amit Gupta on 20-Dec-2005

   Sir, we do not provide exact info on the site

   they can be sued in a consumer court with charges of providing incomplete/inappropriate information to mislead the customer & if that happens, then that call center girl will definitely be fired for making that statement as no company boss will be pleased when any of their employees(especially customer support) make a statement that they don’t provide exact info on their company website, whether they do or not is irrelevant.

   but given the condition of law & courts here, I doubt anyone would care to press the law suit, unless they’ve a good lawyer & decent cash in bank!! 🙄

   and its not just ICICI bank, whatever bank that has a large customer base, they start behaving like jerks as if they own the customer. HDFC is not far behind, even after numerous calls from my branch’s executive to the customer support, they haven’t given me my mediclaim card that should come with my credit card, even after 5 months. if something happens to me & I need to use that mediclaim, I can’t obviously since I haven’t received the mediclaim card & what’s sucking is that they charge for the mediclaim surcharges etc. every month!! 🙄

   and Standard Chartered is just same as well. first they issued a credit card without approval & have it sent & then after calling them repeatedly for cancelling it, they just don’t give any damn to it!! 🙄

   bottomline is that all these companies/institutions who grow to have a large consumer base/clientele, they start treating them like vermin, as if they are doing any favour to their customers by providing services to them for a fee!!
6. 
   Prabhu Sangappa Rajanal on 17-Feb-2006

   Your service is very poor, please reply me immediately.

   Regards

   Rajanal.
   —– Original Message —–
   From: Prabhu Rajanal
   To: ICICI Bank Customer Care
   Cc: [email protected] ; [email protected]
   Sent: Wednesday, January 25, 2006 10:34 AM
   Subject: Re: RE:’ICICICARE=016-051-314′ Fw: Increasing the Car loan amount & realies immidiatly.

   Dear Sir,

   Loan amount has been senctioned, But
   I have not yet received any documents, emi details from your vencher, I remainded so meny times to them, but there is no response from them, Please do the needfull at the earliest.

   Note : If any reason check has been bounced my self not responsible.

   Your earliest feedback will be highly appriciated.

   Regards

   Prabhu.S.Rajanal.
   9850109488.

   —– Original Message —–
   From: ICICI Bank Customer Care
   To: Prabhu Rajanal
   Sent: Monday, December 26, 2005 1:56 PM
   Subject: RE:’ICICICARE=016-051-314′ Fw: Increasing the Car loan amount & realies immidiatly.

   Dear Mr. Rajanal,

   We apologize for the delay in response.

   We have taken note of the issue that you have put forth & are investigating the matter at our end.

   Should you need any further assistance, please do write to us and we would be delighted to assist you.

   Regards,

   Asha T
   Customer Service Officer
   ICICI Bank Limited

   Want your Internet Banking User Id?……..Please call our 24 hour Customer Care numbers to get it. To know more about the online services offered, please login to http://www.icicibank.com

   If you have changed your mailing address or your telephone number(s), please obtain the Address Change Request Form from our website : http://www.icicibank.com/pfsuser/channels/anywhere.htm or from any ICICI Bank branch or ATM.

   CONFIDENTIALITY INFORMATION AND DISCLAIMER
   “This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. The recipient acknowledges that ICICI Bank or its subsidiaries and associated companies, (collectively “ICICI Group”), are unable to exercise control or ensure or guarantee the integrity of/over the contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of ICICI Group. Before opening any attachments please check them for viruses and defects.”

   —–Original Message—–
   From: Prabhu Rajanal ([email protected])
   Date: Saturday, December 24, 2005 10:27 AM
   To: [email protected] ([email protected])
   Cc: [email protected] ([email protected]); [email protected] ([email protected])
   Subject: Fw: Increasing the Car loan amount & realies immidiatly.

   Dear Sir/ Madam

   I am traying for loan last from 8day, i have words to tell you,
   Please look in to the mattrer immidiatly.
   Before I took the loan 2.12L for 60 EMI: Rs 4420=00 (Voide A/C No LAPUN 2639580)
   Now for 1.94L for 60 EMI: should be neear to the above amount.

   Please do the needfull.

   Thanking you.

   Regards
   Rajanal.

   —– Original Message —–
   From: Prabhu Rajanal
   To: [email protected]
   Sent: Friday, December 23, 2005 2:14 PM
   Subject: Increasing the Car loan amount & realies immidiatly.

   Hello Nikhil S. Morris.

   With reference to the discussion had with you on 22 & 23 December 2005, on above subject my self paying Rs 2,80,000=00 ( Rupees two lakh eaighty thousend rupees only) for purchasing the vechile.
   At least you pay me 2.1L.
   Given above information is only kind consideration.

   Please do the needfull immmidiatly. otherwise reply me by mail.

   Thanking you.

   With Warm Regards,
   Prabhu.S.Rajanal.
   =====================
   Prabhu S. Rajanal.
   Trans Tech Projects Pvt. Ltd.
   Smrutigandh, 1206/20B, Shivajinagar,
   Hotel Shivsagar Lane, J.M. Road,
   Pune – 411 004. ph. 25537450, 25537460, 56008534.
   Visit us http://www.transtechprojects.com
   Rajanal

   Regards
   Rajanal.
   9850109488
7. 
   ketan chawda on 20-Feb-2006

   HDFC Bank India is the worst managed bank i have ever seen!

   hey people, please think twice before trying to get either any loan from HDFC Bank in India or even have any account with HDFC Bank India. by personal experience, they have the worst operations systems compared to even the smallest co-operative banks in the country. and if you want proof – i have plenty of proof as well as a set of subsequent apology letters from them!!!!

   i have an overdraft account with them, and the conditions of the overdraft account are that minimum 3% of total overdrawn money on the 30/31 of the month has to be paid in before 10th of the next month. i normally utilise upto half of the overdraft limit and then deposit back almost all of utilized money by the 2/3 of the next month. But still their operations is so fucked up that they will mark you as a defaulter because you paid up 100% but you didnt pay 3% – can you imagine this screwup?!!!!

   then their collections department will mark you for recovery and hand over your numbers to a contracted street-side ruffian agency, who will then start calling up and DEMAND (bhaigiri!!!!! dadagiri!!!!!) to PAY UP SAME DAY and then they will send people within an hour to your home/office.

   this happened with me twice – once on december 2005 and again today 15/16 february 2006. i had the courage to walk up to their collections department situated on 3rd floor of Trade Star Building in Andheri East in Mumbai and gues what the collection department does? they will spend an hour looking into some computers and say that somebody has made a mistake somewhere, and that they are sorry for that and then they will issue a small 1 line apology letter.

   you go home happily thinking the matter is over, but wait, thats just the beginning!!!!!!

   the same story will be repeated every month or every alternate month!!!!!! NOW CAN YOU BELIEVE THAT?????

   hey folks, this has been happening so regularly with me, that next time i am going to get the police and consumer courts involved. Also, you know what people incharge of collections will tell you? the so called senior officers of collections – namely Vijay, Santosh Kamat, Sachin Karmalkar – they coolly say that their collection deparment salaries are directly related to the amount of collections that they make each month, so they do this regularly for that extra buck!!!!!!!! and they also defy you to either go to the police or go to consumer courts – they say nobody can harm them!

   and hey – if anybody out here wants any proof – i have some video recordings of my meetings with them! as well as the apology letters!!!

   you are welcome to share your thoughts on this
   [email protected]
   mumbai
   india
8. 
   S Mahabala Bhandari on 01-Mar-2006

   The true pic of ICICI Bank needs to be put forward to people. They are fucking up the people in India and todays paper says they are going to fuck up Russia.
   I needed a password reset in Oct 2005 and got it in Feb 2006, only when my Company threatened to take its account some place else.
   If ever anyone decides to create a ICICI Victims Forum do let me know.
9. 
   Neeraj Gaba on 11-Apr-2006

   The true pic of ICICI Bank needs to be put forward to people. They don’t provide any information to the customer. And everybody is giving different information and for every problem we have to contact customer care twice or thrice and everytime new person picks up the phone and we haveto explain the query everytime to everybody. Something happened withme also. I tried to book tickets from airdeccan through internet banking. The transaction was unsuccessful and i didn’t get any PNR number. I don’t know why the amount is dwebited if the transaction was noty successful. After that to raise refund against those transactions from airdeccan , airdeccan wants some PG number and trace number. And they told me that bank people will give me thsoe numbers. Now ICICI is not giving me these numbers.What todo? Neither airdeccan is going to help me without PG number and trace number nor ICICI is helpingm eout. So where to go. Every 2nd or 3rd month we have to contact ICICI customer care. And they don’t have answers for those.
10. 
    Raj on 21-Apr-2006

    I’ve been facing problems with Mobile Service Providers like Idea! and telephone services like Tata Indicom. I’ve got fed-up with these. Where can I log these issues? I too am thinking of Consumer Court.
11. ICICI Bank Customer Support on 15-May-2006

    […] I had mentioned about their customer support earlier also and this time commenting on the same again… […]
12. 
    Manjunatha on 18-May-2006

    Yes. i do agree that ICICI bank is worst bank to deal with. I have been paying pre-emi for last 2 years even after signing required documents to start the EMI of homeloan 60laks. Moreover, ICICI has forged my signatures in the documents so they could not start EMI and asking me to sign fresh sets of documents again. When I ask for land documents, they are not showing me nor giving me attested copy of the documents saying that It’s company policy not to provide details. I have already filed a consumer case which is on-going now and recently I reported entire incident along with required documents to bank of Ombudsman, RBI.
13. 
    Rahul Khandelwal on 19-May-2006

    First of All, ICICI Bank Sucks. I would NEVER EVER SUGGEST ANYONE TO FO ICICI Bank.

    One more ICICI Bank frustrated guy. They sent me some fake late payment charges and interest charges in my credit card statement and then blocked my savings bank account. Above that they even dis honored my cheques even though the money is there in the account. Can anyone tell me where can I complain?

    Thanks and Regards.
14. 
    Amit on 25-May-2006

    Let me make the long story short. do not take calls from any guy who pretend to be a manager of the credit card recovery department. If they are really so then you got to make sure that you dont buy any product from HDFC .
    I think even a auto driver is much more decent as compared to them. They Are truely unprofessonal and un educated.

    thanks
15. 
    KK on 31-May-2006

    I INVITE ICICI CEO TO COME AND KISS MY A$$
16. 
    chandrakiran.C on 01-Jun-2006

    I need monthly internet transaction statement for the month of MAY , previously you have send to my official mail id , but for the past two months i am not getting the monthly ministatement why?????????
17. 
    Sanjay Mohan on 03-Jun-2006

    The cost of handling a call center by ICICI or any other bank is not supported by a direct profit. It is considered to be an operational cost, which is rather a liability than a benefit.

    The banks are now keen to employ cheap staff and let go expensive veterans. Though they cry of attrition, the reality is, they want people to leave so as to employ cheap labour on a cycle basis.

    And in the verge of saving cust. Customer service is compromised.
    And so are you all frustated. Better choose internet banking. Do it yourself, then rely on some cheap, low value morons.
18. 
    Murali K on 05-Jun-2006

    ICICI Bank is cheating now so becarefull.
    My name is Mr. Murali K, I am working in ADVENTNET Development Center. Three weeks back two of the marketing guys(Mr.Prabu and Mr.Guru) approached me for the housing loan.That time I was only intersted on buying land NOT housing loan. They said ICICI is giving land loan also so you can buy land through ICICI land loan. They asked me my salary details and they promised me to get the landloan.

    Then they came and collected my documents(three months Salary slip, six months bank statement, Oppointment Order, and Blank check in the name of ICICI Bank Ltd.).The next day, Mr.Prabhu called me up and said that my eligibility for the landloan is 9 Lakhs. So, I decided to buy one land for 7.5 lakhs and informed this matter to Mr.Balaji(Sr.Executive-Sanctions) and he said everything is OK and there is no problem in getting loan and he asked me to give the land document for verification. I gave my land documents to Mr.Guru for the verification.

    On 24th they debited Rs.3648/- from my HDFC account for the processing fee. Then they didn’t contact me. After two days i contacted Mr. Balaji and he said loan has been sanctioned and we are in the process of verifying the land documents. After two days, Mr. Prabhu came to my house and gave the Loan approval documents(I have attached the scanned copy of that document with this mail and Business Cards). After that there was no response from them.

    So, Again i called up Mr. Balaji for further details. He said we can’t give the loan for you, As 75% of the loan amount is 3.5 Lakhs and it is below 5 Lakhs. That too in last minute. I was really shocked. They asked me to wait for some more days to find any feasibility to increase the loan amount.But Later they refused to give the loan. When i met Mr.Vijaya Prakash(MD-Franchisee of ICICI Home finace), he said my proposed land is in “Negative Area” and we can’t give the loan.That too in after three days.

    I have already given advance amount to the land owner but now the bank people are saying we can’t give the loan. After getting favourable response only i took further steps. This is Highly frustrating service from ICICI bank.

    :: If the bank can’t give loan less than 5 Lakhs, why did they agree to do so and charged me Rs3468/-?.

    Now they are telling ICICI bank has stopped giving land loan 5 months back.

    :: If the Bank is not giving land loan, why the hell they collected documents and processing fee from me???. It seems every thing was well played drama to get the Admin fee. I feel i was cheated by ICICI people.
19. 
    RAJEEV PALIWAL on 06-Jun-2006

    Dear Sir/ Madam,

    My saving account no. is 017101004635 my ATM Debit Card is valid up to June, 2006 but I did not got new debit card till date. What is the procedure for it?. Kindly informed me as soon as possible.

    Thanking you.
20. 
    GD on 06-Jun-2006

    Nothing sucks like ICICI. And that slut Satinder Kaur should be gangraped by all the customers.
21. 
    girish Deshpande on 07-Jun-2006

    Is it a new style of working of credit card division ( Nagpur) to send a person to a creditcard holders house unannounced to collect monthly payments. How an amount can be autodebited from an account not operational.
22. 
    S Agrawal on 13-Jun-2006

    Hello Neeraj Gaba,

    Have you got your money back from Air Deccan by now? I too am facing the same problem with Air Deccan, money from my ICICI account got debited but the ticket was not generated. Even after providing PG and Trace number to air deccan they are unable to find any record corresponding to my transaction in their system.

    -S. Agrawal
    13 Jun 2006
23. 
    Neethu on 14-Jun-2006

    Dearsir,
    I need a personnel loan of Rs 20000 and i am earning 7.500 per month i have work exp of 2yrs i am in bangalore since 2-1\2 Yrs But i dont have anybank account
24. 
    Neethu on 14-Jun-2006

    Dearsir,
    I need a personnel loan of Rs 20000 and i am earning 7.500 per month i have work exp of 2yrs i am in bangalore since 2-1\2 Yrs But i dont have anybank account
25. 
    Bhoomi on 15-Jun-2006

    ICICI Bank is sick to the core
26. 
    rajiv sharma on 16-Jun-2006

    Dear Sir/ Madam,

    My Credit Card No. is xxxxxx I have been requested for my statement for last five days but I did not got my credit card statement till date. Can anyone tell me where can I complain?

    Thanking you.

    rajiv sharma
27. 
    Deep on 16-Jun-2006

    *** PLEASE DO NOT POST YOUR CREDIT CARD NUMBERS HERE ***

    I have removed the card number from Rajiv’s reply
28. 
    koushik saha on 21-Jun-2006

    what is the phone no of
    gurusaday dutta road ICICI
29. 
    SHOBA on 29-Jun-2006

    Hi

    I also went thru the horrible exp of interacting with the GREAT ICICI BANK – THEY TOOK 2 MINTHS AND I AM STILL WAITING FOR THE STATEMENT – PLEASE DO GO THROUGH THE NHASSLE OF GOING TO ICICI BANK – GUYS IT IS NO JOKES – JUST WASTE OF TIME. AND I HAVE CLOSED 2 OF MY ACCOUNTS AND WANTS TO DO FOR MY CORPORATE A/C ALSO.
    request you not to encourage anyone to this bank
30. 
    saravana on 29-Jun-2006

    Hello

    Im saravana from Australia. I have been here for the past 4yrs and havnt gone back yet. Im planning to come this year end. Im thinking of opening an savings acount(for my investment trading) in India. I need your help guys. This online discussion has been really ueful for me abt the banks and i want to make sure that i have choose the the right one. So what I need to know is which bank is good for both at the servvice and operational level( account keeping fee or other fees, internet banking). your help will be much appreciated. my mail id [email protected]

    I would like share my expereince with ICICI and HDFC. i called ICICI and was talking with some female.The simle questions i asked her about opening account she gave me unnecsarry info.I was like am i speaking to the right person in the right bank.SO bad was the service.
    Dont know when its going to change. Anyway guys pls do let me know about the banks.

    Thanks guys
31. 
    domesan on 03-Jul-2006

    Dear ,
    I need P L Immediatly…
    I’m Salaried …
    Working in Software Company ..
    Getting 72 k p/a
    get back to me ASAP…
32. 
    Anushka on 10-Jul-2006

    I don’t know how to deal with this. My father was using a credit card provided by the ICICI bank for the last 10 years, last 3 years back the organization he was working with closed down and no benefits were provided to the employees. The credit card my father was using had a credit limit of 35000. He never failed to pay the monthly statements generated on the usage of the card, however due to severe financial crisis he is no more in a position to pay, and the total outstanding of the card according to ICICI is about Rs.100000, which includes usage and interest. I am working and willing to pay the outstanding. I have been asking for a settlement for the last 6 months every time they collected the monthly payments, but till date all they have been doing is promising that the settlement would be done next month and all that I need to do is pay the current months statement. And the next month never came. Now I have stopped paying and have written a letter to the Mumbai head office requesting a final settlement.
    I am receiving arrogant calls at my residence with threatening of people breaking into my house and so on. My father is 65 yrs of age and entirely dependant on me. They fake there names and calls at my residence, but when I call back the number I have been provided, there is nobody by that name. When I call them up for settlement they hang-up on me.
    My first question if the credit card had a credit limit of Rs.35000
    How can the credit outstanding be Rs.100000?
    Secondly, how do I stop the abusive calls and do the settlement is a civilized way?
    Please help!
33. 
    tank yeshwant j. on 24-Jul-2006

    I had submited online for user id and passward eight day’s ago but i still not get can you tell me that why i can’t get till now? my name is yeshwant tank and my account no. 624801075467.
34. 
    Umme Salma on 26-Jul-2006

    Heelo Sir Inned to Apply for a lifetime credit card froom ICICi Bank but I’m unable to do it as the customer service prople do not respond properly so can anyone from the credit card department call me on 9886006351.
35. 
    ABHI on 27-Jul-2006

    Hi Guys,
    I wrote to [email protected] and got my issue resolved. Why don’t you guys do that.
36. 
    venu on 07-Aug-2006

    I approached a lot times to executives for personnel loan and no information is been given to me since i was calling the represenatives. atlast i got loan from Citi bank and HDFC and tried the loands to get BT to ICICI no information is been given. Finally i made it out to BT from cit bank to HDFC and know the executives are calling me for personnel loan. what a pity……
37. 
    jitu on 08-Aug-2006

    I wrote to [email protected] and got my issue resolved. Why don’t you guys do that.
38. 
    Pranay on 09-Aug-2006

    I recently opened an account with ICICI bank as a salary account for my new job. I needed to transfer some money to my father’s account with another bank in Delhi and used internet banking to do so.

    The transaction has not been credited to the target account but debited from my account on 2nd and I have no idea where my money is. I am appalled by the quality of serice and customer care this bank has provided. I have been trying to contact the correct person in charge and ask for details but people in ICICI, Microsoft Campus, Gachibowli, Hyderabad branch are not giving me any answers. The customer care person I talked to over the phone refused to provide me with contact details of any senior AGM/DGM I could contact in this regard.

    The branch personnel are telling me that the transfer has been made through ECS Fund Transfer on 5th and they have received a confirmation from the traget bank. They claim that the transaction must be pending with the target bank somehow.

    The phone banking personnel did not lodge a complain when I called them yesterday and just asked me to wait for a few more days. Today I was told that the transaction is made through RTGS and gave me somethinga called the RBI ref. number. What is really the case – RTGS or ECS fund Transfer? I am not even clear about that. I have been told that RBI will be contacted in this regard and to wait for another 3 days! In any case why has me account been debited and the target account still not credited? Everytime I contact someone they claim a maximum of 5 days for the transfer and today is already the 7th day and I am not even getting straight answers.

    I atleast want written proof that ICICI has transferred the money befoe I can pursue target bank :(, but these people just keep on stalling me.
39. 
    ICICI Service team on 10-Aug-2006

    Dear Ms.Umme Salma ,

    We tried contacting you on the mobile number 9886006351, but unable to reach you.

    We request you to provide the correct contact numder and correspondence address to us at [email protected].

    We assure you that we will try and resolve the query to your satisfaction.

    Regards,
    Service quality manager
40. 
    ICICI Service team on 10-Aug-2006

    Dear Mr. Pranay,

    We request you to provide the details of your issue and account number to us at [email protected].

    We assure you that we will try and resolve the query to your satisfaction.

    Regards,
    Service quality manager
41. 
    Pranay on 16-Aug-2006

    I got my fund transfer completed after I escalated the issue through email and also talked to the service manager at ICICI call center. I also received a mail from ICICI that they have taken a note of my posting on this web-site and they offered me help in this regard.

    Thanks to all of u:)
42. 
    Gaurav Mittal on 17-Aug-2006

    This is to bring to your kind notice that I made a request for opening two new FDs at ICICI Bank Manimajra ,Chandigarh branch on 9 AUG 2006.

    I made the payment through a ICICI Bangalore Cheque. Since this cheque was a “Payable at Par Cheque� so its obvious that it could be processed at any ICICI Bank branch across India.

    My ICICI Account Number is 000201559319

    According to current market standards and the Service Levels of ICICI I expected that the amount will be debited from my account on 10 AUG (Next Working Day) and the FDs should be created from 10 Aug itself.

    But unfortunately this did not happen. The FDs were not made till16 Aug. There were 5 working days between 9Aug and 16 Aug.

    PLEASE LET ME KNOW WHY I SHOULD LOOSE THE INTEREST FOR 5 DAYS IF I HAVE MADE THE PAYMENTS TO ICICI.

    Can you please take up this issue.

    I have already logged 2 Complaints regarding this but no action has been taken on that too. The SR numbers are as follows:

    1. SR1026229589

    2. SR1026262593
43. 
    Arvind Ranade on 23-Aug-2006

    Whether a cheque issued from my S.B, account maintained with your D.N.Road branch fort Mumbai in favour of a co-op housing society located at Nashik maintaining its account at Nashik will be honoured at par i.e.without debiting any collection charges to my account.
44. 
    Abbas Ali.R on 14-Sep-2006

    Cheating by ICICI bank personal loan agent
    Hi.
    I am abbas i have took a personal loan of Rs.30,000/- from ICICI bank before 6 months. that time they have told me 2.5% interest but now they are leving me to pay 57.98% of interest. Till now i have paid 6 Emi of Rs 1774/-. but totally i need to pay Rs.63864/- in this amount the interest amount is Rs 33864/-. I am telling this is a cheating with me if this problem is not sloved then defently i need to approch media as well as Higher authorities. Plz lookin to my matter and slove this problem and cheating with others also.
45. 
    ICICI Service team on 15-Sep-2006

    Dear Mr. Ali,

    We request you to provide your personal loan account number and contact details to us at [email protected].

    We assure you that we will try and resolve the query to your satisfaction.

    Regards,
    Service quality manager
46. 
    sanjeev jasani on 18-Sep-2006

    I am a home loan customer,also a customer of insuranceco you have I would like to apply for temporary change of adress
    Please advice
47. 
    gou on 23-Sep-2006

    I have been running around for 7 months for a 7 lakh home loan. ICICI still processing it.. can you believe that!!!!!

    Now even if I want to withdraw, I cant. They have taken all the papers and refuse to return.

    what do I do?? this is pathetic. I have never been in this situation ever in my life before. I am planning on reporting this to a consumer court. anyone has any info about how this can be handled, please let me know. I am in chennai.
48. 
    ICICI Service Team on 25-Sep-2006

    Dear Mr. Ghadigaonkar,

    We are concerned by the issues raised by you.

    To proceed with your case we request you to kindly write to [email protected] with following details:

    Loan Account Number

    Old Address

    New Address

    Contact numbers

    Preferred time to contact you.

    Regards,
    Service Quality Manager
49. 
    ICICI Service Team on 25-Sep-2006

    Dear Sir/Madam,

    We are concerned by the issues regarding home loan raised by you.

    Please contact Vennila Perumal on 91 22 26538047 or write to her at [email protected], to resolve the issue.

    Do mention your contact details for us to reach you.”

    Regards,
    Service Quality Manager
50. 
    Wahid on 06-Oct-2006

    Hi

    Are the call center employess are from the icici or have they been out sourced and i don;t not belive why the have not been trained in customer handling and soft skills.many of customer support does not know the lastest updates happening .Once I had an issue where there was a small problem in cheque and they said they will be returning the cheque back to my residence but however after 7 days when i called up they said its in suppense account and i had to follow up to get my cheque crdited

This site uses Akismet to reduce spam. Learn how your comment data is processed.