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VSNL – Customer Support

Bad day today, for past one week mails from our office mail servers are getting bounced back by VSNL mail server, the reason was, our IP got listed in Spam because of 2 virus infected machines…

I cleaned the machines, got our IP removed from SpamHaus (VSNL uses IP list from SpamHaus) but still VSNL is considering our mails as spam and bouncing the mails…every time it provides the same reason in the bounced email…”< -- 530 5.7.1 http://www.spamhaus.org/query/bl?ip=xxx.xxx.xxx.xxx" I called their customer support phone number and asked them to remove it, they asked me that it wont be possible to remove it from here, please mail us at customerservice@vsnl.co.in, so I mailed them, no response for a 3-4 days, so I called them up again....they asked me to send mail to abuse@vsnl.com, since the email is vsnl.com so mail got bounced back stating same spam reason...
So I called them again, this time again I was told that they wont be able to help me, since I am not VSNL customer, they cannot lodge the complaint also…

So the solution? Nothing, wait for VSNL to remove our IP automatically…it may take 1 week, 1 months or few months…

They did not let me talk to some senior person in technical department also….the work is just 2 mins of work…they just need to refresh their spam list cache…

Very bad customer support…

66 Comments

  1. Dear All,
    I have a e-mail account in VSNL.COM. But i am unable to receive and send mesaage since 25.11.08. When i click send/recieve button, the window open and shows “connected to vsnl.com” but at least the message shown disconnected. Can anybody help me.

    Thanks & Regards

    Dilip Kumar

  2. Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: ‘smtp.vsnl.com’, Server: ‘smtp.vsnl.com’, Protocol: SMTP, Port: 25, Secure(SSL): No, Error Number: 0x800CCC0F

  3. I am using Broadband. and i have configuerd my Outlook express for VSNL mails, but my outgoing mails are not going and the following message is comming “An unknown error was returned from the SMTP server. Account: ‘overseas’, Server: ’smtp.vsnl.net’, Protocol: SMTP, Server Response: ‘521 Service not available.’, Port: 25, Secure(SSL): No, Error Number: 0x800CCC0F
    please give me information for configaring outgoing server setting

  4. i m not able to send the mail error comes as “Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: ‘mail.vsnl.net’, Server: ‘smtp.vsnl.net’, Protocol: SMTP, Port: 25, Secure(SSL): No, Error Number: 0x800CCC0F”
    pls help

  5. Manohar Kulkarni 28-Dec-2008 at 4:16 pm

    Hi,

    I have been using user id vijayvk@vsnl.com or vijayvk@bom3.vsnl.net.in.
    I have configured the email on my outlook , but whenever i send mail from different ISP I get an error.
    I have set the pop3 to bom3.vsnl.net.in and smtp: smtp.vsnl.net
    Please help me on how to configure the outlook so that I can send and receive mail.
    Else I would have to switch on to different mail domain and also the different internet service provider.

    Thanks & Regards,
    Manohar Kulkarni

  6. I am using bsnl broadband and reliance data card . and i have configuerd my Outlook express for VSNL mails, i can receive the mails but my outgoing mails are not going and the following message is comming

    Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: ‘mail.vsnl.net’, Server: ’smtp.eth.net’, Protocol: SMTP, Port: 25, Secure(SSL): No, Error Number: 0×800CCC0F

    but smtp is in smtp.vsnl.net only

    reagrds
    Rangaraj

  7. Hi deep ,

    We are using the vsnl server for incoming mails also using vodafone usb modem server for out going mails but currently our mails are not sending properly will receive the blw error while i am sending the mails fm our outlook express, so pls help us for the same

    while the time of msg sending fm our outlook will receive the blw errror

    Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: ‘mail.vsnl.net’, Server: ‘smtp.vsnl.net’, Protocol: SMTP, Port: 25, Secure(SSL): No, Error Number: 0x800CCC0F

  8. P.Mahendiravarman 29-May-2010 at 4:42 pm

    Dear Sir/Madam,

    Now I’ am having BSNL broadband connection. And my e.mail account in VSNL(i.e brushindia@eth.net). When i have the dial-up connection with VSNL, I configured my my mail account with windows mail. At that time i received and send all mails from this windows mail. Now by the BSNL broadband connection i am receiving all mails via windows mail, but the mails are not going out from the windows mail. why? Kindly help.

  9. yash industries 22-Oct-2010 at 3:23 pm

    Dear All,
    I have a e-mail account in VSNL.COM. But i am unable to receive and send mesaage since 22.10.2010 When i click send/recieve button, the window open and shows “connected to vsnl.com” but at least the message shown disconnected. Can anybody help me.

    Thanks & Regards

  10. Malaya Ranjan Goswami 04-Apr-2011 at 3:30 pm

    My email id deneshsha@vsnl.net When connenect our local area connection my incoming & outgoing mail function fine. But my house when connect TATA PHOTON PLUS my incomming work fine but when send messege error show “Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: ‘smtp.vsnl.net’, Server: ‘smtp.vsnl.net’, Protocol: SMTP, Port: 25, Secure(SSL): No, Error Number: 0x800CCC0F”

  11. I am using Broadband. and i have configuerd my Outlook express for VSNL mails, but my outgoing mails are not going and the following message is comming “An unknown error was returned from the SMTP server. Account: ‘overseas’, Server: ’smtp.vsnl.net’, Protocol: SMTP, Server Response: ‘521 Service not available.’, Port: 25, Secure(SSL): No, Error Number: 0x800C0133
    please give me information for configaring outgoing server setting

  12. nagori engineers 14-Apr-2011 at 11:53 am

    Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: ‘smtp.vsnl.com’, Server: ‘smtp.vsnl.com’, Protocol: SMTP, Port: 25, Secure(SSL): No, Error Number: 0x800CCC0F

  13. V.SUNDARARAMAN 14-Apr-2011 at 12:11 pm

    I am not able to send mail from outlook express using this VSNL mail account from BSNL Broadband.
    Kindly advice me the settings do be done

  14. I am using outlook express (eth.net connection),incoming mails coming but sending not going, following errors coming.’POP3.eth.net’, Server: ‘smtp.eth.net’, Protocol: SMTP, Port: 25, Secure(SSL): No, Error Number: 0x800CCC0F..PLEASE RECTIFUIFY AND GIVE SOLUTION TO ME.TNQ U..

  15. Let’s all join and take VSNL to court and pay damages for the loss and prejudice created by its sheer inefficiency. By manipulated telephonic and incoming mail system the customer service is not accepting any call and/or responding to any mail sengt from different mail id. It seems a big clout is going on to suppress its mess. As a result i cannot access my mail box since 12 Jan 12 precisely. I’m going to serve a legal notice. Shame! Tata Teleservices Shame!

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