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Theplanet.com support rocks

They simply rock…I have been hosting with ThePlanet for more than a year now, they have been really helpful when I had issues with remote backups (Disksync) and recently when one of my servers was heating up without any reason…

The server was showing very high load for quite sometime, I had to reboot it more than thrice in 3 days and today it crossed all the limits….5+ load for more than 6 hours and that was making me worry…the worst part was, the server was not allowing me to login through SSH also…

I waited for sometime, nothing happened, I rebooted the server from WHM…and it never came up…I opened ticket in ThePlanet admin panel, they rebooted the server from their side…things were working fine for them…but still I was not able to login through SSH…the machine used to hung when I try to login…I contacted them again…they shut down the machine, checked it personally and got the machine up within 1 hour…

This is not the first time they have been so quick…

When I bought the server their support response time used be bit slow but always with proper solution but now they have improved a lot and have become very quick…

So if you are planning to buy a dedicated server then I would strongly suggest ThePlanet.com

5 Comments

  1. Are you serious? This is the worst datacenter I have ever been unlucky enough to do business with. RUN from the planet if you know what is good for you.

  2. Hi,
    I am with them for more than a year and till now absolutely no problems at all..

    What problem did you face?

    Deep

  3. Michael Forsling 05-Jul-2006 at 11:52 pm

    ThePlanet.com also provide internet services to the KKK and Stormfront which is a ‘white nationalist’ organisation as well as to a fake airline company.

  4. Gokul.S.Kartha 13-Jul-2007 at 4:19 pm

    Hi ,
    i am looking into some hosting providers ,i have someoptions like dedicatedhosting.com,theplanet.com and servepath.net Which is best one?

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