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UTI Bank – Very good bank

I switched my company account to UTI Bank few months back. (Earlier I was with ICICI) I must say they rock; very good bank with great customer support.

I have called them few times with the queries and surprisingly they solved my queries in less than 1 day. (Mostly instantly)

Where in case of my earlier bank ICICI, I had to call them, explain the stuff and in the end I hear a sweet voice saying we have noted down your query and someone will get back to you within 24 hours. Then some of them emails asking for details, whole process takes more 2-3 days and the end result? Most of the time queries remain unsolved…

Where here with UTI, I give details to the person in call center, she checks the stuff and tells me what exactly went wrong and they will try to fix it at that time itself.

The good example would be yesterday’s example, when one of my client’s cheque had not cleared for more than 5-6 days, I called them up, gave the details about the cheque, I waited for couple of minutes and got the reason why the cheque was not cleared, they assured me that they will fix the issue from there on my behalf and cheque will be cleared in 2-3 days.

So in the same case if it was ICICI then they would have definitely asked me to email them the details or fax them some stupid letter requesting to clear the cheque..

Apart from the customer service I really liked the banking service also. Unlike ICICI you do not have to give permission letters to activate funds transfer and all. (In ICICI current account, you need to send them letter to activate funds transfer for ICICI to ICICI, ICICI to other banks, ICICI current to ICICI savings account etc…)

And you do not see any surprise charges in your account too. In my ICICI they used to charge Rs. 50 monthly for funds transfer and some other extra charges per month. But here there is nothing like that, they charge Rs. 17 (Rs. 15 + Rs. 2 tax) for every UTI to non-UTI funds transfer and that’s fair enough.

I have got much more facility then my ICICI account, I can pay my card bills, telephone bills, mobile phone bills etc.. from my UTI account but with ICICI there was only option to pay credit card bills nothing else. (I guess they would have asked me to send few more letters to activate bill pay services)

I am running my account flawlessly without any issues where in ICICI I had to call their customer support for many issues and was fed up with them.

So moral of the story, if you are planning to open a current account then I would strongly suggest UTI Bank.

8 Comments

  1. well take care of that..
    infact i was good with icici funds transfer before..
    now they are charging Rs 50 and other stupid stuff as you said…

    let me try out uti in the new year

  2. S Mahabala Bhandari 01-Mar-2006 at 2:23 pm

    UTI Bank is the best in service, never mind the magazines. I have been using it for over a year and all common place/everyday issues are so easy to resolve. ICICI is supposed to be No 1 in service. May be they fudge their accounts ? God bless us ICICI victims.

  3. I had a worst experience in opening current account with ICICI. They assured account will be active in 5 working days but now 15 days over, no news at all!!
    When checked local (bangalore) contact persion at ICICI, says it seems like there are some issues with my APPLICATION!! No one takes the responssibility of taking the final mesage back to customers if there are problems with the application!! Horrible experience!!
    I am looking for some other bank…

  4. It is bad experience in my life my UTI Bank corp A/c # 009010100624824 is closed !! and looks really strange also, UTI Bank is playing customers money without informing us.
    At least Bank has to inform us what action is taking for the customers account.
    I have enquired other bank (e.g. HDFC Bank, etc) non of the bank is having rule for non maintenance of the account charges and clearing all the debit balance amount. On what basis does UTI bank Function. Is this the treatment we get by being an existing UTI BANK ACCOUNT Holder? which is not stable!
    In future i decided not to keep any dealings with uti bank/ Axis Bank. What a bank? I have not faced such a experience in any other bank.

    Thanks,
    Preetham

  5. some one tell me plz……if have an account in uti bank it’s around 4 yr old but havn’t make transaction due to some reason that’s why it’s closed .But i need to reopen my account so it’s possible…can i use my same account… if yes tell me….i need that account….give me processor…….

    emailid: zavedwarsi@gmail.com

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