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Oh Hutch, You Suck..

Earlier I was pretty impressed with the services of Hutch but as time passed by, they started acting bad. Their mobile network became weaker than ever. I can’t even talk properly in my home, the voice juts breaks and line gets disconnected if I move from my room to my kitchen.

And now today. I faced a really bad problem with them. I got advanced GPRS activated on my phone so that I can use it whenever I am out. And to configure that only, it took me ages and in the end I only fixed the problem.

I bought Bluetooth USB device today so that I can connect directly to the net without a connecting cable. (The cable with they had given was not working properly for some reason)

Okay, everything well, the machine detected the phone, phone detected the machine, everything went on smoothly so I was kind of happy. So then I tried to connect the net using GPRS, got error for the first time, Okay, that’s okay…tried for the 2nd time, error again, 3rd time, error again, 4th time error, Okay!! Time to call Hutch customer support.

Okay, called them, asked for my number, name and then asked my date of birth, address and alternative phone number. Okay sounds good, we are ready to go. I am transferred to the GPRS department.

They suggested few things to me, made changes, modified the settings, but still no luck. I was asked to try again because of network connectivity problem.

Called them up after 1 hour, again phone number, full name, address, date of birth, alternative phone number and phone details, okay enough, I am transferred to the GPRS department, again we tried few things but didn’t help. I disconnected the line to try out few other things.

Okay, nothing worked, called up again from the train. Got them…they asked me again phone number, full name, address, date of birth, alternative phone number and phone details, I told them, the line gets disconnected because of their weak network. (I am still in Mumbai)

Tried them again, I was asked for the phone number and name, to avoid the same shit again, I asked them, please transfer me to GPRS department, I was talking to them and line got disconnected but NO, the guy said sorry sir for security reasons you will have to tell us your address, date of birth and alternative phone number again, I got bit pissed off but since I wanted to fix this immediately, I told them all details and I am ready to go….

And as expected, the line got disconnected again.

Okay, one more shot, at this stage I was totally pissed off with them, called them up, person asked me for the details, then he started for security reasons we will have to know your address, date of birth and alternative phone number, Before he finishes his line, I almost shouted at him, what the hell you guys are doing, I am calling for 6th time and you guys are asking me same details again and again. Do you want me to give all the details I entered while I filled up the form, please transfer me to GPRS department, It’s urgent.

I got reply, I am really sorry sir but I wont be able to do that without knowing these details. Gave them the details. I told them I am getting disconnected again and again, please call me if I get disconnected this time, the answer was, they do not have outgoing call facility from their office. Okay, it is possible if it is call center. No problems, I am transferred to the person, I was discussing with him and in between the line got disconnected.

Just imagine the state of mind I had at that time, totally frustrated and pissed off with them.

So finally I tried to kick my Bluetooth device and try to connect using the cable given by them, it worked!!! I was very happy, my net got connected BUT I was not able to surf now.

Called them up again and I was also trying few things on my side to get it working. The guy asked for address, date of birth and alternative phone number but before I tell them, the net started and I disconnected the line. (God saved me this time from telling them my details again)

So the point for this post is, actually 2 points, 1, to get you irritated by reading “address, date of birth and alternative phone number� again and again, and feel the level of frustration I was facing.

2nd Hutch should really give some kind of pin code to customers to avoid this stupid kind of thing. Bloody we have to tell them the details each and every time we call.

Please do not mind few grammatical mistakes or spelling mistakes in this post, I am posting it from the train, the battery is low so I will have to shut down the machine now.

P.S Hutch GPRS sucks too, I had clicked on my site 15 minutes back and it is still opening. Okay my bad, I am on roaming now, and I do not see Hutch in the mobile networks, I will post it once I reach Kutch.

43 Comments

  1. Anurag, dont get scared … the merger of bpl hutch is old story. its since 2 years .. and still its going on…

    so, u r in kutch now Deep, enjoy your time buddy, and dont work…. just ENJOY !!!!!!!!! 🙂

  2. hutch is best in ap ! and in mumbai it is also good. we have a got a corporate connection with blue tooth and gprs service in mumbai as well as hyderabad. things r just fine here. and ya merger of bpl and hutch is underway and it has already taken place in kerela

  3. Hey Deepu!

    Read some of ur blogs after suuuuuuuuuuccccccccccccchhhhhhhhh a long time. Not at all getting time at all now-a-days, esp. after introduction of VAT, our life has become miserable… Couple of colleagues resigned and now one more is going after some time, so we are very very few ppl here to finish our work. Even I need a break! I am glad that u r havin one right now 😀

    I hope I get to come to Mumbai this year, Im planning to … but let’s see.

    Tata. Have a sweet time.

    Tej

  4. hello sir,
    why there is problem in network in hutch.we r facing a lot of problem during communicating others.here bts with parabolic antenna is using for better communication.main problem is breaking voice.calling 2 people in kolkata,rest of kolkata facing more problem.plz solve our problem.thanks

  5. Sir, I am getting calls from a Hutch number-9830686841 from last 4 months. The guy is disturbing me by various bad commends. Please, I want to know the name & address of the telephone number holder. Please Sir help me. My “Mail Id” is given bellow “bandana_shaw@yahoo.co.in”.

  6. sir,
    can u pls. give me the information that who is the holder of this kolkata,india hutch no. 09830454057.he call me and speaks very badly & also threatning me.
    so if u give me his address then i will thankfull to u.my mail ID is cindrelas@gmail.com

  7. sir
    pls help me. can u pls give me the information about the holder of the kerala india hutch number 09846974559

  8. Hello Guys,

    now I am too sufferring due to some upgration work of theirs..so no chance to call and receive and when asked at their customer care. THey responded that it wll take a time of 2 days..screwed up service.

  9. I was a customer of BPL for the past 4 years.. I admit that they didnt provide a gprs or mms or edge or any new tech: like that…. But they didnt have a network problem at all.. There network never went down in the peroid of my use..As soon as the Hucth took over problems started one by one… They have been upgrading there network of the past 3 months and there softwares for past one month and still doing it… I am also a network administrator.. Only doubt for me is that what as software yaar.. which should take a whole month to get upgraded??? I have never seen one.. Ha Ha Ha..

  10. DEAR SIR , I DONT KNOW MUCH ABOUT THE REGIO YOU ARE TALKING ABOUT. IN HYDERABAD ALSO SOFTWARE UPGRADATION IS UNDERGOING. A SOFTWARE UPGRADATION MEANS A HUGE PROCESS RIGHT FROM ITS INTIATION TO DESIGN , ANALYSIS AND EVERYHTINH. SO IT IS SOMETIME BEFORE YOU HAVE TO BEAR WITH US. AS FAR AS THE NETWORK POBLEM , NO NETWORK UPGRADATION IS GOING ON AS OF NOW. NEW UPGRADATION IN NO WAY AFFECTS THE CURRENT SETTINGS SINCE WE TEST THEM ON A DIFFERENT PLATFORM. BUT IN REGIONS WHERE HUTCH HAS TAKEN OVER OTHER CELLULAR SERVICES A COMPLETE DEVELOPMENT HAS BEEN SAMCTIONED SO AS TO COMPLY WITH OUR EXISTING SOFTWARES. IT IS A MATTER OF TIME WHEN WE COME UP WITH BEST SERVICES. PLEASE BEAR WITH US .

  11. Hutch is really bad
    I had big hopes on it for its service
    but it turns out that its service is the worst.

    with great enthusiasm I bought a gprs phone motorola a630 this is mini communicator.

    I tried out some web search and some enquiries and it appeared hutch gives lowest cost gprs connection . I thought great went to a nearest
    gprs dealer , they do not know about gprs enquired and found yes on prepaid also they gprs service but how to make it work they do not know need to call customer care
    allright took the prepaid service , called the customer care no , no service now anly 9-5 allright next day called after 9 , can not get through the network busy , try again after 1 hr like that several times no luck
    call through landline , got through , address verificaion blah blah , please hold ok,
    then sorry sir we can not serve you you need to call from your mobile set only.

    i said i am not getting the line through mobile they say sorry we can help you . then they say any thing else did they serve well were they able to satisfy me etc.

    I called from my phone after 2 days got through
    all verification transfer from dept to dept then
    they could not find my mobile model in the data base can not set I need to walk into their head office.

    I can not get time , managed to send someone after 2 days.
    they said tried but could not set it.

    I wonder why they can not make gprs work on phone with gprs support ? they just need to enter all the fields the phone asks .

    but no
    now my prepaid amount I have to use up and throw
    the sim in moosi river I think.

    Huthch the worst in know how worst in service.

    Narender

  12. hi narender .. if you r from hydrabad then contact me at

    i_am_ur_akash@yahoo.co.in

    hutch gprs service is really good and theres is no problem in the server also. we are satisfying currently a huge number of customers . nywyas i may be able to slove your problem bye !

  13. Sir,

    Can u pls. give me the information that who is the holder and address of this Mumbai based, India Hutch no. 09819504906.

  14. HI EVERYBODY,
    I GUESS AS A CUSTOMERS OF HUTCH WE SHOUL ALWAYS USE THE CAPTION OH HUTCH YOU SUCK , BCZ THE NETWORK IS CERTAINLY DAMAGING SYMBIAN BASED PHONES BEC OF THE POOR NETWORK , WEAKER SIGNAL STRENGTH,CONSTANT CALL DROPS AND VOICE BREAKS. TRY CALLING UP HUTCH AND WHAT THEY SAY IS UPGRADING NETWORK , LOOK AT THEIR LAME EXCUSE UPGRADING FROM 900MHZ TO 1800 MHZ !!!AND AT TIMES SOME C CARE GUYS ARE GOOD ENUF TO ACCEPT THE FACT THAT NETWORK IS BAD IN FEW POCKETS OF HYDERABAD . AND AS A MATTER OF FACT U ME AND EVERY HUTCH SUBSCRIBER DOES VISITS SUCH AREAS AT SOME POINT AND NOTHING HAS BEEN DONE TILL NOW ABOUT POOR SIGNAL STRNETH IS SOME AREAS . STILL WORSE IS THAT CUST CARE SECURITY COMPLIANCE WHERE IN EVERYTIME U CAL UP U HAVE TO REPEAT SAME SHIT OF NAME ADDRESS VERF AGAIN AND AGAIN. INSTEAD THEY SHUD GV EACH CUST A UNIQUE ID AS CUST ID AND UPON ENTERING THAT ID AND PASSWORD ONE NEED NOT GV SAME SHIT AGAIN AND AGAIN, ATLEAST FOR POSTPAID CUSTOMERS .

    BUTS AS THEIR PROMOTION CAMPAIGNS GO ON SHOWING THAT CUTE DOGGIE , HUTCH AND THEIR NETWORK IS THAT DOGGIES CUTE SHIT AND CUSTOMER SERVICE EXECS ARE WORST THAN THAT DOG SHIT . BILL COLLECTION IS WHAT THEY CAN ONLY DO APART FROM THAT DON EXPECTA NAYTHING FROM HUTCH .. AIRTEL IS THE BEST AND “OH HUTCH YOU SUCK “

  15. Hutch service is sad..i had a hutch phone which i canceled in the end of sept 2006 and they claim to have disconnected on 31/09/06 (September does not have 31st)and then i again receive a bill in December and when i call hutch they say that i own them the money in spite of settling the bills in the month of October and they want me to pay the hutch bills again. after using the service for an year and their pathatic service they want their customer to pay bills twice. its being too much greedy hutch!!

  16. I’m a hutch mumbai user. My hutch SIM get crashed every 2 months .. I’m using hutch for last 3 years(from the time when it was Orange). Since I used Prepaid plans it was good. The time when I shifted to postpaid it became hell for me. Network connectivity become worst and SIM started crashing every 2 months.
    I have changed the SIM 3 times. This sunday again SIM crashed and still I’m waiting for new SIM. There customer care and service both are useless. Now I have plan to shift to some other service provider. 3 years back I used Airtel, that was also pethatic. I think theres still no future for new technologies. yess Hutch sucks.

  17. how can i view my all incomming and outgoing calls details of the last 15 days. Tell me website name that i can check

  18. I am a prepaid hutch subscriber.
    how can i view my all incomming and outgoing calls details of the last 15 days. Tell me website name that i can check

  19. Dear Hutch,

    I hear in recent days that Hutch is being sold to Reliance or some other parties, It may be the right info or not but the behavior of hutch is drastically changed.

    I will come to the point. If u open the history of “9985380759� u will be able to know. Struggle since 5 months. I fought with cust care folks lot of times, no use I found, I sent a mail, n got reply with some superior. Good I infd that there should not be any plans to be activated unless there is a written acceptance with me. Coz hutch has eaten up the funds from account without notice they have activated the messaging service n started deducting Rs. 2 per day, without any notice.

    I took this # on my name n gave it to my father, he is a technical illiterate, he never accepted any thing with any caller or “IVR�. He knows only 3 things, accepting a call, making a simple call n recharging the battery. He never used the msg service. I hope that was in sep or oct 2006. n The officer who spk to me on 9985253559. I don’t remember the name. He promised that no 1 option would be enabled on my fathers mob. But Damn Hutch started deducting Rs.2/- from my # 9985380759, from 4th dec 2006 I think. I raised a req or querry that I want the refund of all the money which was bluffed by Hutch from my account. But no response so far. I don’t know how hutch is going to survive if they produce such customers. Now the balance is Rs -59.45.. Understand how fast hutch is reacting to the issue.

    Good. I don’t have time to waste with damn service any more. Call me on 9985253559 n inform the status when will I get all the deducted/bluffed amt back into my mob 9985380759 b4 EOD 11th Jan 2007. Its easy to make my own arrangements.

    Please atleast Hutch wont do any delay to reply a simple querry. If u want to increase the negative balance by 10000000000 of millions no problem. But REPLY ON 9985253559 N INFORM THAT HUTCH IS GOING TO REFUND THE MONEY OR NOT.

  20. I am a prepaid hutch subscriber.
    how can i view my all incomming and outgoing calls details of the last 15/30 days. Tell me website name that i can check

  21. plz can u give me my total incomig and outcoming view details in last one month my cell no is 09733223678

  22. Sir, I am getting blank calls from a Hutch number-9839866796 from one month. The guy is disturbing me. Please, I want to know the name & address of the telephone number holder. Please Sir help me. My “Mail Id” is given bellow “raj_knp@yahoo.com”.

  23. Dear Sir

    I am subscriber of Hutch pre-paid mobile phone No. 9888875272 for the past about 2 years. Now to my surprise that someone from his/her Mobile No.+919888484271 is making me blank calls in the after noon every day for the past one month or so. Kindly intervene and intimte me the name and address of subscriber in whose name above mobile number has been issued by your firm’

    Yours faithfully,

    Goverdhan Lal

  24. I am a prepaid hutch subscriber.
    how can i view my all incomming and outgoing calls details of the last 60 days.

  25. plz can i get the total incomig and outcoming view details in last one month on this no 9843065837 and i need the name address & land line no of the telephone number holder.

  26. Dear Hutch,

    I am disturbing from 9962190702 … Please let me know the person details

    Thanks
    Kumar

  27. Prakash Chandra Dhara 10-Jul-2007 at 4:09 pm

    Dear Sir,
    I’m facing a problem for couple of days ago.one person harrassing me over phone.his no is 9836680830.he abussing me at late night over phone.i’ll take legal action against him but before that please sir,let me know the person details to me whether i would able to confirm or recognize the person.

  28. Kumar,

    Why are you disturbing the person? And why hand out the phone number for the handset you are causing the disturbance from?

    –CH

  29. Prakash Chandra Dhara 11-Jul-2007 at 12:32 pm

    Dear Sir,
    I have facing a problem.i got your mail.I’m tellimg you in details.i have a daughter of 19 years old.A muslim boy tease her over phone .he using the number 9836680830 in kolkata.i also live in kolkata.if i go to police,the reputation of my daughter would be hampered.becouse i have go to court.thats why sir,i want to know that person details.if i block that particular number, he will call from any other number or booth.so,please sir,tell me that person details.i would be very grateful to you.

  30. I am (Suresh.V-9986545126) getting more disturbances from three hutch numbers (9886641283, 9886641383 & 9886641548) for past 3-4 months. I had complained already two times to HUTCH Care through 111 and also two times through customer care website. Even though I am getting call from those numbers daily 5-10 times. Some Hindi and Kanada advertisement is coming if attending those calls. Please take action and block these numbers.

    Now, I am feeling that AIRTEL is better than HUTCH. Because, when I had worked in Hyderabad for 2 years and I used AIRTEL only. They bother about customer satisfaction and do the needful. So, even one chance also they didn’t gave me to compliant anything about AIRTEL

    I am using HUTCH for past 9.0 months, now I am planning to change AIRTEL due to above mentioned problem. This same problem is there some of my friends also. After my success in AIRTEL facilities and tower, they will also going to change from HUTCH to AIRTEL.

    Try to solve this problem with in one week, otherwise you will loss more than 10 customers.

  31. i want info abt this no..9820032477…i think its one of my long lost frnd… i hv no contct…so feel wierd to call nw..m not sure if this no still belongs to him…i will be grateful if u send me few details like name, add and age of this person…thanks a lot….
    eagerly waiting for your mail…

  32. i want info abt this no..9820032477…i think its one of my long lost frnd… i hv no contct…so feel wierd to call nw..m not sure if this no still belongs to him…i will be grateful if u send me few details like name, add and age of this person…thanks a lot….
    eagerly waiting for your mail…

  33. i want info abt this no..9879215155…i think its one of my long lost frnd… i hv no contct…so feel wierd to call nw..m not sure if this no still belongs to him…i will be grateful if u send me few details like name, add and age of this person…thanks a lot….
    eagerly waiting for your mail…

  34. Dear Sir,

    I am getting frequent calls from a hutch number 9909867614. I don’t know who the person is. But when i say the number you are trying is wrong then the person says it can’t be. Please help me out sir.

    Thanking you,
    Mayur.

  35. 9986816980 is disturbing…

    Hey all, what should be done with this fool????

    PLease send him msg saying get well soon..

  36. Dear Sir,
    I’m facing a problem for couple of days ago.one person harrassing me over phone.his no is 9936930578.he abussing me at late night over phone.i’ll take legal action against him but before that please sir,let me know the person details to me whether i would able to confirm or recognize the person.

  37. Can you please give me the details of the following hutch number 9883930984.
    This guy is disturbing me a lot and inspite of asking him to refrain from this he is continiously doing this.
    please…this will be of great help

  38. i am a prepaid hutch subscriber.
    how can i view my all incoming and outgoing calls details of the last 60 days.

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