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Finally Back after heart attack

Well, it was more than heart attack for me when I found the server status disconnected in the data center’s admin panel. (This site was on my friend’s server earlier)

I did not have any backup and that server had my hard work of 4 years (http://www.tybcom.com/), This site and Techspot (It is still down, in the process of restoring)

I was like almost broke with no backup in hand, I was just praying that “God please bring my sites back anyhow…”

I asked my friend to get in touch with ThePlanet by phone as they were not bothered to reply to my support tickets. And worst part was, they did not talk to him properly so I asked my cousin in US to call them up, I got to know the reason (His credit card got declined for some reason) so instead of sending us the notice they preferred disconnecting the server.

We had to wait for around 10 hours more as their Accounting department had left for the day, so finally I asked my friend to call them up at 730PM here in India (9AM EST) But still I was worried about the data as I was not sure what will be the next move of ThePlanet. The situation was like a student who is waiting for the test results and had attempted 40 marks of paper out of 100 and still expects to pass in the exams.

But I was lucky that I got the server back online and I quickly took the backup and restored the sites on my other server.

So lessons learnt:

1. Backup Backup Backup, always take backup

2. Don’t trust ThePlanet, they are crazy and they can do whatever they want without caring about the customer

5 Comments

  1. Aah! Thank God u didnt lose ur blog’s database…Otherwise in a few days it would be like… WhoIsDeep??? Hehe.. kidding… we wudnt forget u so soon πŸ˜‰

    Hope u do put things on backups from now… Cpanel’s Cron Jobs… way2go!

  2. Hey Deep, all’s well that ends well and finally TS and other things are back on track with a forced upgrade πŸ˜†

    I don’t know why I thought about a backup a day before all these happened. I just brushed aside the thought and then this happened. πŸ™‚

    ThePlanet are really not trust-worthy! They have done these things to some other friends as well. They simply shut down the server without even looking at the track-record and they don’t even bother to inform! Their policies suck big time!

  3. Hey deep, this is confusing.

    I read this yesterday, then made a comment too..
    Even now, url I got in RSS is url which redirects to url. Now I got a 404 error. Then I checked from home page, the post url was changed to current url ie this.
    Looks like post on 30th Aug was moved to 31st Aug. and my comment was lost someware..

  4. Actually, what happened was, I had posted about it on the old server (my DNS cache was not updated at that time) and the data was already moved. So once the DNS got updated, I got to know that, what I posted was on the old server. So posted it here again.

    Deep

  5. LOL!.. I have already had this experience in the past (not me but a friend).. Same thing had happened to him and they charged 70$ just for reconnecting it..

    ThePlanet should start giving warnings & not just disconnect… also if they charge reconnecting FEE why not Disconnecting ??

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